51 to 75 of 813 Customer Experience Jobs in the UK

German Customer Service Advisor £30,000 - £35,000 Hybrid Working – 3 Days Office Based/2 Days Remote - Hatfield CCP are proud to be working with an innovative international business who are looking to appoint a German Customer Support Advisor to join their growing operations team. This … great opportunity for someone who enjoys problem-solving, customer interaction, and working in a fast-paced, technology-driven environment. The Role You'll be a key point of contact for German and English-speaking customers, supporting a range of queries and ensuring issues are resolved efficiently and professionally. Working ...

experienced Account Manager to manage and develop relationships across key customers and Third-Party Logistics providers (3PLs). Experience Account Management or CX/UX within a software, eCommerce, logistics, or digital solutions environment would be highly advantageous. Please Note: This is a hybrid working full-time permanent opportunity … Full-Time Permanent Location: Egham - Hybrid working Salary: up to £40,000 per annum + OTE Role Overview: Working closely with the Sales, Product, Customer Operations, Onboarding, and Project Delivery teams will be essential in ensuring a seamless customer experience across strategically important accounts. The primary objective ...

umbrella and contractor payroll technology, supporting the UK temporary labour market at scale. The business is recognised for its compliant payroll solutions, strong customer service culture and robust systems designed for high-volume contractor engagement. With a reputation built on service quality, compliance and operational excellence, the organisation continues … grow by delivering an exceptional customer experience. The Role An opportunity for an experienced Customer Success Manager to join a specialist payroll technology business in a pure implementations and customer experience role. You will lead client onboarding and implementations, ensuring customers experience a smooth, compliant ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

Skip the brochures - start a live conversation with our AI assistant and get the answers you need, instantly! * JOB DETAILS As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

answers you need, instantly! * JOB DETAILS Hours Monday to Friday 8.30-5.30 or 8am -5.00pm - Hybrid/Office As a Sales Support & Customer Executive, you will be a key link between customers, Account Directors, Account Executives, and internal teams. You will ensure customers experience a smooth, responsive … will not just support the sales process - you will actively help shape it, ensuring accuracy, visibility, and momentum across every stage of the customer lifecycle. Key responsibilities Manage and respond to customer queries, ensuring a professional and timely resolution experience Produce accurate KPI and usage reports using ...

experienced Service Desk Manager to join a well-established and growing Fire & Security business based in Egham . Due to continued expansion and increasing customer demand, our client is looking to add a driven and highly organised manager to oversee the daily operational performance of their Customer Service … long-term stability, progression opportunities, and a collaborative working environment. Service Desk Manager Package & Benefits Salary: £50,000 £55,000 per annum (depending on experience) Bonus opportunities Pension scheme Annual leave entitlement Ongoing training & development Long-term progression opportunities Permanent, full-time position Supportive and collaborative working environment Location ...

Harrison Scott Associates is seeking a Head of Client Services to lead a large team and define customer experience strategies. This high-impact role requires a proven track record in customer service, collaboration with sales and technology, and a strong analytical mindset. Candidates should possess the ability … inspire teams and navigate change effectively, as well as a passion for delivering exceptional customer outcomes. This is a unique opportunity to influence customer experience at a board level within a successful business. #J-18808-Ljbffr ...

product-led ecosystem that supports both commercial growth and operational excellence. Technology is a core commercial lever at Wingstop. This role will directly influence customer conversion, average transaction value (ATV), frequency, and customer lifetime value, while also ensuring reliable and scalable restaurant technology operations across a growing estate. … support multi‐site, multi‐channel operations and future international expansion Product & Digital Growth Optimise the digital ecosystem including delivery platforms, web, CRM, loyalty, and customer engagement tools Drive measurable improvements in conversion, basket size, customer frequency, and digital performance Support the delivery of high‐impact digital initiatives ...

Senior Account Manager (Experience Manager) with extensive CX/Commerce experience wanted to join our CX team The opportunity: We are looking for a CX Manager to join our leading Customer Experience Team, you will partner with one of our high profile clients to deliver … CX projects across web/eCommerce What you’ll be doing: Account& Project Management Mainclientpoint of contact for multiple clients, spanning different industries but all under the web/eCommerce umbrella Get to understand aclients’businesses and challengesin order tosolve critical problems with strategic,cutting edgeand innovative solutions Central pointof ...

knowledge. Candidates must be able to evidence being able to get close to content/SME knowledge within a specific sub sector, bringing specific experience in one or more of: Payments and Critical Financial Infrastructure General insurance and London/Lloyds Markets Life & Pensions Wealth and Asset Management Financial … Regulation and Compliance (e.g. DORA, AML, Solvency II, etc) Risk - Cyber security, Operational Resilience, Data Privacy, Third-Party Risk Management (TPRM) General skills and experience: Core experience of delivery in project and programme environments, with an understanding of delivery/change methodologies, processes, techniques and common challenges ...

Customer Service Specialist Manchester City Centre 25,000 Portfolio are proud to represent our client, a global Software business in their search for an Account Manager. They are expanding the Customer Service team due to continued growth. Working with the Engagement and Activation team you will … Businesses to the Service! Acting as a first point of contact for your allocated clients, this is not your normal high volume, inbound customer service role. You will be responsible for onboarding the client, dealing with any issues, general queries and technical questions they may have for the first ...

Customer Support Lead Central Brighton | Hybrid Working | 2-3 Days Per Week In The Office A growing SaaS business is looking for a Customer Support Lead to lead and develop its customer support capability as it continues to scale globally. This is a player-manager position, combining … team leadership with hands-on customer support responsibilities. You'll manage a team of Customer Support Executives while remaining actively involved in resolving customer issues, improving processes and enhancing the overall support experience. Working closely with Customer Success, Product and Engineering teams, you'll play ...

Customer Analytics Manager £45,000-£55,000 Lancashire The Company A customer-centric UK retail brand with a strong digital and multi-channel presence is seeking a Customer Analytics Manager! This business is known for its people-first culture and long-term commitment to customer experience, and they continue to invest heavily their in data, CRO, and CRM capability to support growth and personalisation The Role As Customer Analytics Manager, you'll sit within the CRO & Data team, working closely with CRM, Marketing, Trading, and Tech teams to ensure customer data is accurate ...

from a single-tenant architecture to a multi-tenant SaaS platform, requiring a fundamental shift from reactive ticket handling to systemic reliability, observability, and customer experience management at scale. You will own the end-to-end operational integrity of the platform, ensuring availability, performance, and customer trust … while partnering closely with Engineering, Product, and Customer-facing teams; being a key contributor to our GRR goal of 90%+. Sycurio employs a strategic managed service provider who provides the people, tooling, and day-to-day execution across all support tiers. The Head of Support sets the standards ...

Customer Success Manager Manchester or Slough (Hybrid 2 days a week) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio . As a CSM, you will act as a trusted … advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs … outside the US, hire and develop a multi‐region team of managers, and partner closely with your US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters. You'll work hand‐in‐hand with our global GTM, Product, and Engineering leaders to shape ...

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent … role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal Hours of Work:Monday to Sunday, 24x7x365 Shift Rota.4 days on, 4 days ...

Product Lead - Billing Migration (Commercial Banking) Location: London or Edinburgh (Hybrid) Contract: Initial 6-month contract IR35: Inside IR35 Rate: Competitive (dependent on experience) The Opportunity We're supporting a leading commercial bank on a large-scale transformation of its billing and charging platform , and we're looking … position where you'll lead the end-to-end migration from legacy billing systems to a modern, scalable platform , while owning the digital billing experience across customer channels. You'll sit at the intersection of product, technology, and commercial strategy , shaping how the bank charges and serves ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you’ll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we’re driven … inclusive design and embed WCAG 2.2 accessibility standards across all components, patterns, and motion principles. Shape the end‐to‐end experience vision, define CX KPIs, and link design system adoption to measurable business outcomes. What you’ll bring: Demonstrated experience delivering world‐class, large‐scale digital products ...

join frog? frog is part of Capgemini Invent and partners with customer‐centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experience by delivering market‐defining business models … each with a thriving in‐person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw upon our global reach ...

business outcomes, and teams maintain momentum across a complex fintech environment. This role is ideally suited to someone with strong fintech or payments experience who is comfortable operating across product management, programme delivery, stakeholder management, and execution leadership. Key Responsibilities Product Leadership & Delivery: Lead and coordinate the product management … execution across multiple concurrent initiatives. Ensure delivery teams maintain focus, momentum, and accountability against agreed objectives and timelines. Drive execution of roadmap initiatives across customer experience, payments, FX, onboarding, compliance, and operational tooling. Partner closely with engineering and design leadership to ensure effective delivery processes and pragmatic decision ...

days per week onsite) Salary: Up to £85,000 + package We are seeking a hands-on AWS Connect Engineer to join a Customer Experience Technology team supporting the evolution of a modern cloud contact centre platform within a regulated financial services environment. This role sits … heart of a major transformation programme, focused on delivering smarter, more secure, and more personalised customer interactions using Amazon Connect and AWS-native services. Role Responsibilities Design, build, and maintain Amazon Connect contact flows and routing logic aligned to complex customer journeys Develop and enhance AI-powered ...

Salesforce and Shopify, and with in-house expertise across partners like Mirakl, Akeneo, Emarsys, Algolia, Bloomreach, Amplience and Xiatech, we deliver value quickly. Successful CX platforms require a clear vision, roadmap and execution capability – we bring all three and act as your partner for success. WHAT YOU’LL DO Lead … CX consulting engagements (B2C & B2B), including diagnostics, programme shaping and discovery & design. Drive platform-agnostic CX strategy across key areas: Commerce, CDP/Customer Data, Marketing Automation, Loyalty, and Order & fulfilment. Define target architectures, business cases, dependencies and transformation roadmaps before platform selection. Lead detailed discovery & design phases with ...

sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ … relevant technical field or equivalent experience.* 5+ years of experience in **Solutions Consulting, Presales, or Technical Sales**, ideally within SaaS, AI, or CX environments.* Demonstrated success leading or mentoring technical teams.* Strong understanding of **AI, CCaaS, Customer Experience, and Digital Engagement** domains.* Excellent communication and storytelling skills ...