51 to 75 of 2,207 Customer Experience Jobs in the UK

Salesforce I Marketing Cloud , SFMC , Marketing Automation , Customer 360 Location: - London/Manchester office with Hybrid working Slalom is a global, human-centric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy … technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, end-to-end solutions that drive impactful outcomes for our clients. We empower people and organisations to dream bigger, move faster, and build better tomorrows ...

Salesforce I Marketing Cloud , SFMC , Marketing Automation , Customer 360 Location: - London/Manchester office with Hybrid working Slalom is a global, human-centric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy … technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, end-to-end solutions that drive impactful outcomes for our clients. We empower people and organisations to dream bigger, move faster, and build better tomorrows ...

Salesforce I Marketing Cloud | SFMC | Marketing Automation | Customer 360 Location: - London/Manchester office with Hybrid working Slalom is a global, human-centric business and technology consulting firm. We specialise in partnering with organisations that aspire to excellence, helping them tackle complex challenges and achieve transformative results through strategy … technology, and business transformation services. By prioritising people, Slalom creates a unique consulting experience, with a team of strategists and engineers delivering practical, end-to-end solutions that drive impactful outcomes for our clients. We empower people and organisations to dream bigger, move faster, and build better tomorrows ...

entirely new possibilities in how experiences are designed, how services are delivered, and how value is created. The Role As a Manager in CX&I, you'll help clients make sense of that landscape and act on it. You will lead workstreams that define future-state customer and employee … real customer data, and using AI tools to accelerate solutions that can be tested in real-world contexts. What You'll Do Lead CX strategy and service design workstreams You will deploy a wide range of CX tools, techniques, and frameworks to drive concept and proposition development, including: Customer ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes wholesalers, distributors, merchants and retailers from small traders to multinational enterprises. … source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited to learn ...

Claranet Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business … provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. In particular, the Technical Solutions Change Team Leader will ...

people share our company values, which translates into our clients’ experience. About the job We are seeking a highly motivated individual to join our Customer Success team as a Senior Customer Success Manager. In this role you will provide strategic support and input to the Customer Success … revenue opportunities, retention performance, and customer trends. Act as the voice of the customer across the organisation, influencing Product, Marketing, Sales, and CX priorities to ensure customer needs are understood and opportunities for value creation are maximised. Drive continuous improvement across Customer Success, identifying opportunities ...

Service Designer - Digital Customer Experience London | Hybrid Working £60,000-£75,000 + Benefits, Perks & Healthcare Permanent Opportunity Design better services. Make a real impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on exciting transformation programmes … where design, technology and customer experience come together. You'll use research, insight and creative thinking to solve complex problems, improve customer journeys and design services that make a genuine difference. What will you be doing? Research users and stakeholders to understand needs, challenges and opportunities. ...

businesses take control of their spending through a powerful all-in-one platform for company cards, expenses, invoices, procurement and financial workflows. As a Customer Success Manager , you will be the trusted partner of our UK customers. You will help Finance teams get measurable value from Spendesk, drive long … help them get even more value from Spendesk. You will work closely with Account Managers, Product, Marketing and Support to deliver an outstanding customer experience and make the voice of our UK customers heard across the company. This role is based in the UK. Professional proficiency in English ...

Reporting to the Group Customer Experience Lead, you will be responsible for leading user experience and design across a variety of our clients brands and projects. You will use your wealth of experience in digital UX and design to provide guidance, recommendations and new ideas … develop engaging customer experiences which help our businesses achieve their goals. You’ll work with Product Owners, Business Analysts and Technology colleagues to understand customer and business requirements and bring them to life in the form of sketches, prototypes and detailed wireframes and designs. ...

More about our mission and what we offer . Job Description About the role Were looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. Youll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. Youll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate whether ...

smart, fun, and talented team? Position OverviewThis is an internal-facing platform product role, owning the roadmap, priority and business value for the customer experience applications estate. This role does not line-manage the developers, administrators and integration engineers who build on these platforms; that delivery organisation sits … administration role. The purpose of the role is to own the product strategy, roadmap and optimisation of the platforms that power the post-sale customer lifecycle: serve, educate and retain. The support side of this estate is AI-heavy, and a core part of the role is driving intelligent ...

Quality Assurance Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a detail-oriented and proactive Quality Assurance Manager to oversee the testing … Previous leadership or mentoring experience is desirable About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal ...

Senior Software Engineer (AI Solutions) Content Guru is a leading provider of enterprise cloud Customer Experience (CX) and contact centre solutions, supporting organisations across the globe through innovative technology including Generative AI and our storm® platform. We are looking for an experienced Senior Software Engineer to join … real-time voice applications would also be advantageous. About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, in an environment where everyone is seen, heard, and feels like … Management in Enterprise Technology Services, you'll join a full-time graduate program and contribute to product and platform initiatives that help shape seamless customer and colleague experiences. Product Management sits at the intersection of business, technology, data, design, delivery, and customer experience. In this role, you will ...

Beach! Since 2003, we've been rewriting the rules of how people discover, book, and experience their perfect getaway. What started as connecting people to short-haul beach holidays has evolved into something much bigger - premium beach destinations, long-haul adventures, and vibrant city breaks – and that’s just … that keep our customers coming back for more. Ready to build the future of travel with us? About the Role As part of the Customer Experience team, the Customer Solutions Advisor will play a pivotal role in optimising our Customer Interactions Platform (Zendesk) to accelerate ...

Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celeritys growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make a positive impact … Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. ...

everyone, everywhere. More about our mission and what we offer. Job DescriptionAbout the roleWe're looking for an experienced Data Scientist to join our Customer Support team in London, working as part of a team based across London and Budapest. You'll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. You'll use customer, conversational and operational data to measure service quality, diagnose issues, propose solutions and evaluate ...

About Parloa Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions … spoken English is required Nice to have: Experience enabling systems integrators or technical delivery partners. Exposure to contact center, telephony, or enterprise CX technologies. Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite. Familiarity with embeddings, tool calling, retrieval, or agent orchestration. Experience ...

mentoring junior colleagues Experience delivering a range of technology-driven Energy Retail transformation programmes, your experience should cover: Customer Experience (CX) Strategy: Designing and implementing CX strategies that enhance customer engagement, improve satisfaction, and align with business objectives Customer Journey Transformation: Mapping … journeys, identifying pain and gain points, analysing and quantifying (AI and digital) improvement opportunities and subsequently delivering the relevant changes in an agile manner. CX Platforms & Associated Technologies: Expertise in CRM and Billing platforms, including re‐platforming initiatives. Skilled in identifying opportunities to leverage technology, defining end‐to‐end solutions ...

define and deliver the vision, strategy and roadmap for PBWM's web estate, managing the websites as a strategic digital product that enhances client experience, supports business growth and drives digital transformation. The role will lead PBWM's evolution towards a modern, scalable headless CMS architecture, establishing the platform … backlog, aligned to business, digital and transformation objectives. Translate client, business and regulatory requirements into prioritised initiatives that improve engagement, conversion, servicing and efficiency. Customer Experience & Optimisation Own end-to-end website journeys, championing customer-centric design, accessibility and continuous improvement. Partner with UX, Analytics, Technology ...

Software Engineer Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineer to join our team at our head office in Bracknell, Berkshire. … both independently and as part of a team About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

client is a UK business software company. As Senior Director, Services (Health), you will shape and lead the Services strategy for our Health customer portfolio, with accountability for customer experience, retention, service revenue and delivery performance. You will bring together Support and Professional Services around a consistent … implementation towards higher-value advisory and data services, while developing service offerings that reflect the needs of different customers. Working closely with the Health Customer Unit and senior leaders across the business, you will set direction, create accountability and drive change across a complex and highly regulated environment. ...