51 to 75 of 1,608 Customer Experience Jobs in the UK

potential of new technologies, including 5G, AI and the Internet of Things (IoT). To lead the analysis of end-to-end Vodafone Business customer sentiment and market insight, delivering strategic recommendations and driving cross-functional influence to significantly improve customer experience. The role holder will proactively shape … business decisions by leveraging deep analytical expertise and market intelligence. What you'll do Analyse end-to-end customer journeys and sentiment across all Vodafone Business touchpoints, identifying root causes of customer pain points and opportunities for transformation. Combine with trend analysis to produce meaningful opportunities to drive ...

Customer Success & Application Support Specialist Location: Epsom (office-based) Salary: Up to £42,000, depending on experience Job Type: Full-time, Permanent About Our Client Our client is an established software company based in Epsom, known for developing and supporting a leading communication platform used by public sector … commercial organisations across the UK. They're a close-knit, collaborative business where customer experience and product quality genuinely go hand in hand — and they're now looking for an experienced Customer Success & Application Support Specialist to become a key platform expert within their Customer Operations ...

What’s in it for you? Opportunity to manage and grow relationships with a portfolio of valued customers Play a key role in customer onboarding, engagement and long-term success Work collaboratively with cross-functional teams across the business Exposure to technology platforms and digital solutions Varied role with … opportunities to influence customer experience and business growth Supportive environment with ongoing learning and development opportunities Must have’s Previous experience in Customer Success, Account Management or Partner Management Experience managing a portfolio of customer or partner relationships Experience supporting technology platforms, digital ...

Customer Success Manager (SaaS) Construction and Built Environment Tech Bracknell, Berkshire | Competitive Salary + Bonus + Excellent Benefits Shape the future of Customer Success. Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology … Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth. This is a fantastic opportunity to join ...

helping redefine how finance will work—real-time, digital-first, and integrated across complex ecosystems. As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness), you will lead the strategy and execution for customer adoption and operational readiness. You’ll be accountable for building scalable … launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service ...

sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ … operating model.* Strong verbal and written communication skills in English. Additional European languages are considered a plus.* Experience in customer experience (CX), AI, cloud, sales, or marketing technology solutions is advantageous, though not mandatory.#LI-MC1If a Genesys employee referred you, please use the link they sent ...

transform data into intelligence - and questions into answers. If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company … needs. We work closely with Product Management, R&D, Technical Support, and Professional Services, and play a key role in shaping the SAS Cloud Customer Experience and driving meaningful business outcomes from customers’ investment in SAS Cloud. This is a unique opportunity to join a dynamic, customer ...

helping redefine how finance will work-real-time, digital-first, and integrated across complex ecosystems. As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness), you will lead the strategy and execution for customer adoption and operational readiness. You'll be accountable for building scalable … launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service ...

helping redefine how finance will work-real-time, digital-first, and integrated across complex ecosystems. As a Vice President in Kinexys Business Operations (Customer Experience & Organizational Readiness), you will lead the strategy and execution for customer adoption and operational readiness. You'll be accountable for building scalable … launch readiness. This role partners closely with Product, Technology, Service, Sales/Client teams, and controls stakeholders to deliver a best-in-class fintech customer journey at enterprise scale. Job responsibilities Set the customer experience and readiness strategy for Kinexys, aligning priorities across Product, Tech, Service ...

seeking a highly skilled Dynamics 365 CRM Functional Consultant and Product Owner to lead the design, evolution, and optimization of our Microsoft Dynamics 365 Customer Engagement platform. The successful candidate will possess expertise in Dynamics 365 Sales, Customer Service, and Customer Insights, coupled with exceptional Business Analysis … opportunity-to-cash processes.Support forecasting, territory management, sales pipelines, and relationship selling processes.Leverage integrated Microsoft tools including Power Platform and Copilot capabilities.Dynamics 365 Customer Service:Design customer support and case management solutions.Improve service delivery processes, SLA management, knowledge bases, and customer self-service experience.Support customer experience ...

Customer Success Manager | Wakefield Full-time/Permanent | £28,000-£40,000 based on experience Are you great with customers and naturally good at building relationships? Perhaps you already have experience as an Account Manager, Customer Success Manager, Client Success Manager … Service Delivery Manager, or you may be looking for the opportunity to progress from a customer service/customer experience (CX) role into account management. We're recruiting on behalf of a growing technology business based in Wakefield for a Customer Success Manager to develop strong ...

Software Engineering Manager Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We’re looking for a Software Engineering Manager to join our team at our head office … collaborative and professional approach to leadership and teamwork About the Company... Content Guru is the largest privately owned provider of Customer Experience (CX) and Contact Centre as a Service (CCaaS) in Europe. With modern, vibrant offices in the UK, Germany, Japan, the Netherlands, Portugal, the US, Greece ...

technically capable web specialist with strong hands-on Shopify experience? Do you enjoy improving websites, solving technical problems and developing new ecommerce functionality? Would you like to take ownership of the digital platforms for a long-established luxury interiors brand and help shape its future online offering … initial focus will be to carry out a full review of the current Shopify website, looking at its structure, functionality, performance, integrations and overall customer experience. You will identify what is working well, what needs improving and whether the current platform can support the companyâ s longer-term plans. ...

experienced Customer Experience/Operations Manager within the Travel Industry? Do you have a keen interest in Activity/Sport focussed holidays? Look no further! We are working with a reputable London based Travel company, who specialise in cycling holidays - they are looking for an experienced Customer Experience Manager to join their small team. As Customer Experience & Operations Manager, you'll take overall ownership of the companies post-sales department - ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday. The role: * Leading and developing ...

world’s most significant health research resources. As our researcher offering grows, so does the importance of providing an outstanding experience to the organisations and researchers we work with. We’re looking for a Head of Customer Success to lead and evolve how we support our customers across … researcher-facing products and services. This is a senior, highly cross-functional role with the opportunity to shape what great customer success looks like at Our Future Health. You’ll work with customers across life sciences, academia and SMEs , ensuring they get maximum value from working with us while ...

about personality, we have fun, and we work hard to deliver That Superdrug feeling. 📅 Here's the excitingbit... A day includes: Online Health Experience Manager is responsible for growing Superdrug's online healthcare business by creating market-leading digital health experiences that help customers find, understand and access … products, services and advice. The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance. 📝 Key Responsibilities: Leading the online healthcare customer experience roadmap across Superdrug.com ...

Analyst £30,000 - £40,000 Lancashire (3 days a week in office) If you're passionate about Conversion Rate Optimisation and enjoy turning customer insights into measurable commercial impact, this is an excellent opportunity to take ownership of a growing CRO programme. You'll join a well-established ecommerce … business that is investing heavily in its digital capabilities, giving you the platform to influence website performance, customer experience, and revenue growth. THE COMPANY This organisation is a recognised leader within the retail sector, combining a strong digital presence with a customer-first approach. They are continuing ...

London (Hybrid) Full-Time | Flexible Start Date Via is supporting a global technology company to recruit a Business Support Agent to join its growing customer support team. This is a fantastic opportunity for someone with experience in customer support, SaaS, account support or service-focused roles … helping customers get the most value from digital products. You'll support businesses and users across multiple channels, working closely with teams including Sales, Customer Success and Product to deliver an exceptional customer experience. The Role As a Business Support Agent, you'll be a key point ...

Product Manager will lead the evolution of both the existing mobile and web platform and new product capabilities, ensuring the roadmap is commercially focused, customer-led and aligned to the wider company strategy. The role will work closely with engineering, compliance, operations, marketing, treasury and customer support teams … Product Manager will: Own the product strategy, vision and roadmap across the core digital money transfer platform Take ownership of the end-to-end customer journey across registration, KYC, payments, transfers and customer support Translate market, customer and business insight into a clear product direction aligned ...

Building Global Capabilities in a Product Operating Model to Power Our Business: At Jazz, we are reimagining how we design and deliver more precise customer experiences, enabled by new technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients … Planning (Marketing CRM (HCP + Pt.) outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

+ up to 20% bonus Hybrid - London (2 days per month in Romford) I'm hiring a Customer Experience Optimisation Manager to join a growing, tech-focused insurance business and take ownership of experimentation and optimisation across the full customer journey . This is a high-impact … real business impact The team Reports into Head of Marketing/Customer Experience Works alongside marketing, CRM, UX, and product teams Dedicated CX function already in place - this role adds deep experimentation capability Why this role Full ownership of experimentation across an entire business Opportunity to shape ...

About the Role Every day, millions of customer transactions flow through our platform. Our challenge is to make payments effortless for genuine customers while preventing fraud, abuse, and financial loss. As the Senior Strategy & Operations Manager for Payments Risk & Fraud, you'll own one of our most commercially important … problem spaces. You'll define the strategy for payment fraud, promotions abuse, cash risk, and chargebacks – balancing customer experience, growth, and profitability. This is an end-to-end ownership role. You'll identify opportunities, shape strategy, influence product and engineering roadmaps, partner with data science to improve detection ...

leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. … adoption of on of our key clients digital transformations. The opportunity As Lead Product Manager, you will be accountable for translating business and customer needs into a clear product strategy and measurable outcomes. You will lead cross-functional teams through discovery, development, launch and continuous improvement, while building alignment ...

Jazz,wearereimagining how we design and deliver more precise customer experiences, enabled bynew technologies, modern ways of working, and high performing team behaviors. Through this work, we enable teams to better understand patients, caregivers, and HCPs,anticipatetheir needs across the enterprise, delivertimelyand personalized engagement, and orchestrate seamless … Capabilities, Engagement Capabilities, and Patient Apps outcomes. Leverage outcome metrics to articulate the capability's value proposition and its impact, promoting capability awareness across CX operations and foster a culture of engagement and feedback in partnership with Activation. Required Knowledge, Skills, and Abilities Technical Skills Experience designing scalable capability ...

Description Job Title: Digital Engineering Lead – Customer and AI Channels Reports To: Technology Director Location: London, Hybrid Department: Digital & Technology – Lyvera Role Purpose This role sits at the centre of Lyvera’s next stage of growth. We are building a more customer-focused digital business, where technology helps … customers discover, book, manage and enjoy premium event experiences more easily across every brand and channel. You will help shape how Lyvera turns customer needs, commercial ideas and emerging technology into digital products that people want to use: practical, scalable, commercially useful and built for the future. This ...