451 to 475 of 2,068 Customer Experience Jobs in the UK

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

Manager to lead the day‐to‐day delivery and continuous improvement of IT services across the organisation. They will be accountable for service performance, customer experience, operational governance, supplier management and support professionals. This is a hands‐on role, combining operational discipline and stakeholder engagement. Key responsibilities … service stability. Develop and maintain service documentation, runbooks, support models, and knowledge articles. Champion continual service improvement (CSI) initiatives, including process optimisation, automation, and customer experience improvements. Ensure services are delivered in line with security, compliance, and governance requirements. Stakeholder & supplier management Build strong relationships with business stakeholders ...

propositions, and increase awareness and engagement. Develop marketing/campaign plans, working closely with demand generation and digital teams to create an industry-leading customer experience and customer journey; identify and drive key programs and plans that result in greater market reach, pipeline generation, and customer … platform, including the underlying ZTNA, SWG, CASB, and SD-WAN solutions in interactions with customers, analysts, and press. Requirements: 5+ years of Product Marketing experience with experience in SaaS and data security. Experience in SWG, CASB and ZTNA are a big plus. Ability to effectively engage with ...

millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with … receiving significant strategic investment and executive sponsorship. The successful candidate will work closely with Product, Operations, Commercial, Marketing and Executive Leadership stakeholders to convert customer needs, market opportunities and product innovation into scalable growth across existing and emerging markets. What you will do: Commercial Leadership & Team Development Lead ...

with key stakeholders in the business such as Sales, Technical Validation, Installation Partners (external IP teams as well), Lead Engineers, etc. to ensure successful customer satisfaction. You will be also be fostering a continuous improvement mindset within the team that will allow for continuous growth. It is a hands … team meetings and performance reviews Resource & rota planning: Manage shift patterns, workload distribution and coverage to ensure SLAs are met across all customer channels Onboarding & development: Identify training needs and work with the Process & Quality team to onboard new agents and upskill the existing team Recognition & engagement: Foster ...

AreVML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company … values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work. We believe the best work happens when we're together ...

with elegant solutions. We bring together backend and frontend engineers, mobile developers, designers, data analysts, and product managers who collaborate closely to deliver exceptional customer experiences. Our teams are responsible for the critical verification journeys that business and personal customers complete before using Wise's products. … compliance monitoring. We operate with high ownership in a bottom-up, transparent culture, make data-driven decisions, and celebrate both technical excellence and customer impact. Right now we're focused on building KYC/FinCrime as a configuration-driven product, refactoring and building new scalable microservice systems, and increasing ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

do. Surrounded by some of the best digital specialists in the industry, you’ll bring your own ideas to the business to shape the experience of our customers as part of a forward-thinking team. A large-scale Digital Transformation is underway, and we are recruiting a Digital Portfolio … responsible for shaping, governing, and driving execution across multiple business domains, ensuring investments deliver measurable outcomes and support the evolution of operating models, customer experience, and organisational capability. The role requires strong portfolio expertise, commercial acumen, strategic thinking, and the ability to influence across senior leadership and cross ...

Responsibilities: Customer Relationship Building and Business Opportunity Development Proactively analyse key industries within the assigned country/market, identify key or potential customers, and independently map out the customers decision-making chain to uncover real needs. Engage customers using their business language to build trust, uncover product and technical … requirements, and convert those requirements into qualified sales opportunities. Drive upsell and cross-sell initiatives with existing customers, enhance their experience across service and business collaboration, accelerate cloud resource consumption. Maintain regular contact with both existing and prospective customers to stay informed of their business strategies, budget cycles, vendor ...

transforming how energy retailers operate, innovate and manage at scale. We help retailers lower operating costs, improve billing accuracy for consumers, and enhance customer experience through automation and AI‐driven insight, all underpinned by modern, cloud‐native architecture. ENSEK is at an exciting inflection point as we scale … debt recovery. You will shape and deliver credit risk capabilities across B2C, B2B and I&C markets, balancing regulatory compliance, commercial outcomes and customer experience while partnering closely with engineering, commercial, design and client teams. This is a highly autonomous product role where you will make data-driven ...

core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. The platforms that manage and automate this network are increasingly software-defined. Our Element … evaluate new software products from our vendor's EMS platform (e.g. Intent-Based Service Fulfilment). This means assessing implementation complexity, tooling requirements, developer experience, and operational supportability. You will hold our vendor to account on software quality. This includes API design, SDK usability, build/deploy tooling, documentation ...

core network, using software engineering to deliver changes faster and more accurately. This ensures the network can support BT's capacity, product development, and customer experience requirements while delivering best-in-class cost efficiency. The platforms that manage and automate this network are increasingly software-defined. Our Element … evaluate new software products from our vendor's EMS platform (e.g. Intent-Based Service Fulfilment). This means assessing implementation complexity, tooling requirements, developer experience, and operational supportability. You will hold our vendor to account on software quality. This includes API design, SDK usability, build/deploy tooling, documentation ...

week. What you'll be doing: Owning the overall strategy, performance, and future direction of a large, complex service, ensuring it continues to meet customer, contractual, commercial and operational requirements. Leading and developing a diverse Service Management organisation including Service Managers, Service Desk leadership, practice specialists and technical teams. … Driving the transformation and continual improvement of the service, identifying opportunities to improve performance, resilience, customer experience, automation and operational efficiency. Developing and communicating a clear service strategy and roadmap, ensuring teams, customers and senior stakeholders understand the direction of travel and their role within it. Providing leadership ...

Account Management function. This is a senior leadership role with genuine ownership. You'll set the direction for how SBS manages and grows its customer relationships, while leading a talented team ofAccount Managers You'll have the opportunity to influence both the customer experience and the commercial … performance of the business – creating an account management organisation that is structured, consistent, commercially strong and genuinely focused on customer outcomes. Why this role? This isn't simply a role managing a portfolio of accounts. You'll have the scope to shape the Account Management strategy and operating model ...

policies, standards and regulatory requirements. Follow all company policies and undertake other reasonable responsibilities within the capability of the role. About you Substantial experience leading IT service and infrastructure delivery within a multi‐site or international organisation. Proven experience managing geographically dispersed teams across multiple countries and/… time zones. A strong track record of improving service performance, operational discipline, customer experience and team accountability. Experience operating effectively within a matrix organisation and delivering through collaboration and influence. Strong practical knowledge of IT Service Management, including: Incident management Problem management; Change management; Request fulfilment; Service ...

integrated into Nationwide. This is a unique opportunity to influence key product decisions, guide complex migration strategies and make a lasting impact on customer outcomes. We're looking for an experienced product professional with strong expertise in Savings or Current Accounts, who thrives in navigating complexity, building relationships … work with a wide range of stakeholders to develop and shape product propositions, assess opportunities, influence strategic decisions and help deliver seamless customer experiences. You'll bring a strong background in Financial Services, with experience leading end-to-end product delivery, business change or transformation initiatives, alongside excellent ...

teams, supply chain experts, and software engineering teams to define and execute enterprise-wide ecommerce vision and strategy across multiple business units, geographies, and customer segments. This role requires strong business and technical acumen, outstanding communication and leadership skills, and a proven track record of leading large-scale digital … effective planning, execution, and governance of software development efforts. Collaborate closely with engineering leads to ensure robust, secure, and maintainable system design and implementation. Customer Experience & Journey OptimizationDeep expertise in end-to-end ecommerce customer journey design, including acquisition, onboarding, ordering workflows, fulfillment, and post-purchase engagement. ...

About Us Planet is a leading technology company transforming payments by putting customer experience first. We offer integrated solutions that include payment processing, VAT refunds, dynamic currency conversion, and management services for merchants in the Retail and Hospitality sectors worldwide. In recent years, we have experienced significant growth … systems. Who you are: Strong software engineering background (Python or similar), with a track record of building production systems - not just prototypes. Hands-on experience with AI/ML systems (LLMs, classifiers, decision models, or similar). Experience integrating APIs and working with distributed systems. Experience designing ...

Metropolitan Thames Valley Housing (MTVH) is seeking a Director of Customer Experience to lead a major transformation, combining data-led insight with digital enablement across MTVH’s housing services. The role sits on the Senior Leadership Team and requires shaping the customer journey at scale while coordinating … across housing, leases, neighbourhoods and support functions. You will drive customer insight, service design and end-to-end experience improvements, including complaints handling, #J-18808-Ljbffr ...

Role You will take responsibility for the day-to-day operation and continual development of our online gaming business. Working closely with suppliers, marketing, customer support, compliance and senior management, you will ensure that every part of the online operation performs to the highest possible standard. No two days … launch and operation of EveryMatrix Sportsbook. Manage relationships with suppliers including EveryMatrix, Playtech, Nuvei, Optimove, PlayerVis and other strategic partners. Configure promotions, bonuses and customer journeys. Monitor site performance and identify opportunities to improve conversion and retention. Produce meaningful commercial and operational reports. Work alongside Compliance and Safer Gambling ...

business transformation and marketing modernisation, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX, work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft … deliver growth solutions tailored to the needs of our clients' businesses. We have received distinction as a leader in Commerce Services and CX Strategy Consulting by the Forrester Wave To find out more, visit enterprisesolutions.wpp.com and follow us on LinkedIn. WPP Enterprise Solutions is part of WPP, the trusted growth ...

Lookers Limited is seeking a Head of Customer Experience to lead the end-to-end digital CX, from first online touchpoint to post-purchase hand-off. The role drives conversion, aligns online and showroom experiences, and champions a customer-first approach across all journeys. You will ...