1 to 25 of 120 Customer Experience Jobs in the East of England

from best-in-class retail Manage the online enquiry capture layer, form design, lead quality, channel routing Own online chat, and digital contact handling CX standards in collaboration with commercial operations and site teams. Lead the integration of AI solutions across the digital experience to turn all available intent … supported enquiry management, working closely with engineering and product partners to ensure both customer and Lookers benefit from every interaction. Physical & Showroom CX Define the Lookers CX standard that sits alongsideOEM-specific requirements at each dealership Partner with commercial operations and operational site teams to design, implement and optimise ...

access funding solutions that enable them to invest in growth, manage cash flow, purchase equipment, refurbish premises and unlock new opportunities.Working with our existing customer base, you'll engage customers through high-volume outbound sales activity, respond to inbound enquiries and guide merchants through the funding application journey while … capital funding opportunities and business growth plans.ð Conduct high-volume outbound sales activity to eligible customers and re-engage previous funding customers.ð Respond to customer enquiries generated through marketing campaigns, Back Office promotions and customer journeys.ð Support customers through the funding application process, ensuring a positive customer ...

culture and a reputation as one of the UK's top insurance companies to work for, the business is now looking to strengthen its CX and CRO capability with a dedicated CRO Manager. The Role Reporting directly into the Head of Marketing, you’ll sit within a small team … have the greatest commercial impact. You’ll work closely with Development, UX, Pricing and Customer Operations teams to deliver experimentation, personalisation and wider CX initiatives. Key responsibilities will include: Owning the end-to-end conversion journey, with accountability for conversion, revenue and customer experience Building and delivering ...

Sales, Customer Service & CRM Administrator Fixed-Term Maternity Cover (12 Months) Working Hours: Monday to Thursday, 9:00am to 5:00pm Friday, 9:00am to 4:30pm Are you an organised and customer-focused administrator with excellent communication skills? Do you enjoy building strong customer relationships, managing … multiple priorities, and providing outstanding support across sales and customer service functions? We are looking for a Sales, Customer Service & CRM Administrator to join our team on a fixed-term maternity cover contract. This is a varied and rewarding role with a great team, where you will play ...

Digital Customer Experience Advisor - Chelmsford Contact Centre Salary £25,396.80 40 hours per week, Mon - Sat (on a rotational basis) Are you customer focused, self-motivated and looking for a new challenge? At Group 1 Automotive we are extremely talented and passionate about our customer experience … passion. We welcome applications from experienced advisors, as well as people with the drive and enthusiasm to learn something new. As a Digital CX Advisor, you will be part of an organisation that believes in investing in you and your future. We provide excellent training & development as well as promote ...

Fashion | Salary up to £50k + Benefits We are working with a leading multi-brand retail business that is continuing to invest in its customer proposition and digital growth. As part of this, they are looking for a CRM Manager to take ownership of customer communications across their … commercially focused CRM role, working closely with Trading, Ecommerce and wider Marketing teams to ensure customers receive relevant, timely and targeted communications across the customer lifecycle. The successful candidate will have the opportunity to shape CRM strategy, develop automated customer journeys and use data and testing to continually ...

with business leaders, operations teams, technology partners, and subject matter experts to identify transformational opportunities, drive innovation, and lead change initiatives that improve efficiency, customer experience, and business performance across our global network. Position Summary Ready to help shape the future of global trade through Data, Automation … with business leaders, operations teams, technology partners, and subject matter experts to identify transformational opportunities, drive innovation, and lead change initiatives that improve efficiency, customer experience, and business performance across our global network. Who We Are FedEx is the largest express transportation company in the world, connecting more ...

Description Digital Customer Experience Advisor - Chelmsford Contact Centre/n Salary £25,396.80/n 40 hours per week, Mon - Sat (on a rotational basis)/n Are you customer focused, self-motivated and looking for a new challenge?/n At Group 1 Automotive … extremely talented and passionate about our customer experience and are looking for someone that shares the same values and passion. We welcome applications from expe.../n/n ZIPC1_UKTJ ...

eligible for visa sponsorship now or in the future. Why Ocado? Here at Ocado Logistics it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around … heart of our UK business and comprise a network of cutting edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time delivering bags of possibilities ...

/Lead Site Reliability Engineer is responsible for technical leadership of reliability engineering across the digital estate, ensuring high availability, performance, and resilience of customer-facing systems during both normal operation and peak lottery events. The role combines hands-on engineering, incident leadership, and ownership of the SRE improvement … CloudWatch (AWS telemetry) Grafana (metrics visualisation) Quantum Metric (user behaviour insight) Standardise: Alerting quality and signal-to-noise ratio Dashboards aligned to SLOs and customer impact Drive correlation between technical signals and user experience Automation & platform engineering Lead automation of operational processes using Terraform and scripting Improve deployment ...

across the Managed Service to include immediate and Matrix'd teams from across different Line of Business (LoBs), 3rd Party Suppliers, 3rd Party contractors, customer authority and multiple user authorities as defined in the Security Aspects Letter (SAL) and contract. You are to work at multiple (undisclosed on this … medium) strategic customer/user Network Operations Centre (NOC) locations as directed. You are to support, help coach, mentor and support other members of the team; providing feedback where appropriate within the team to ensure that everyone is inclusive within the team and that there is a 'One Team ...

Norwich, England - Customer Success - Full-time - Intermediate Glassbox's mission is to empower enterprises to shape trusted, frictionless digital experiences. Glassbox is a leading force in shaping digital experiences. It helps organizations uncover digital issues, boost conversion rates, enhance accessibility, prevent fraud, and more. Leveraging AI-driven customer … growing and have been recognized by G2 as one of 2024's Top 50 Software Companies in the world. The Opportunity As the Customer Success Operations and AI Specialist , you will be a critical hands-on expert embedded at the heart of our customer success organisation. Serving some ...

clients. Build and update both HubSpot and external dashboards/reports using HubSpot data where required. Key Skills 2+ years of HubSpot 3+ years experience in a digital agency/consultancy or a consulting/specialist role working with internal or external clients throughout the whole process (consulting, solution … building, implementation and training). Solid knowledge and experience administering the HubSpot platform including custom objects; HubSpot APIs & integrations with other platforms (essential) Working with development teams to create bespoke solutions Experience onboarding and or managing complex HubSpot installations running HubSpot Enterprise CRM Suite Experience working with ...

+ Benefits Full-time, Permanent We are recruiting an experienced Lead Data Engineer to take ownership of the development of a business-wide Single Customer View (SCV) and help shape the organisation’s wider data architecture. This is a high-impact role for someone who enjoys solving complex data … problems and wants to see their work directly influence customer experience, marketing, commercial strategy and business decision-making. You will bring together customer and audience data from multiple platforms to create a single, trusted and actionable view of customers and prospects. Key responsibilities will include: Designing ...

within the Hiscox UK Retail Change team and is focused on delivering value across a designated value stream by aligning products and solutions to customer and stakeholder needs. As the key interface between the business, technology, and customer experience, you will be responsible for translating strategic objectives … overarching strategy. The Product Owner is empowered to make decisions around priority, scope and requirements driving stakeholder engagement, ensuring they are clear on customer needs ensuring a continuous flow of value from the team. What you’ll be doing: Product Vision & Strategy: Develop and maintain a clear product vision ...

Customer Relationship Management (CRM) team is responsible for the direct digital communications to both our commercial and consumer customers in Europe for our complete product and service portfolio. We connect the capabilities of Salesforce and data with customer needs through personalised CRM solutions that build loyalty and drive … growth across the acquisition, onboarding, in-life and retention customer journeys. We embrace working in an agile and highly collaborative manner and work closely with multiple cross-functional business, IT and agency teams. As our Cross-Segment CRM Campaign Specialist, you will drive the design, acceleration and implementation ...

Customer Care Executive/Colchester/Term Time Only/Up to £15 per hour We’re looking for an organised, efficient and customer-centric Customer Care Executive to join our successful, family-owned educational supplies business in Colchester. This is a term-time only role, making … want to work during the school term and spend the school holidays with their children. Due to our growth plans and dedicated approach to customer care, we are looking to hire a Customer Care Executive at our newly refurbished Colchester Head Office. As a member of the Customer ...

Location: Hemel Hempstead Salary: From £28,000 (Depending on experience) + OTE Hours: Monday Friday, 9am 5.30pm You will be part of the team that provides a remarkable service to our customers, and your key objective will be to establish and sustain strong relationships. Identify upsell opportunities and maximise … customer retention, through office-based support.You will be responsible for managing all aspects of the customer experience for a base of circa 30-60 business customers, billing over £1,000 per month. Key Tasks: Build strong relationship with key contacts of all customers within allocated customer ...

drive intelligent experiences, decisions and actions across the Tesco ecosystem. We work in close partnership with business and technology teams across Stores, Finance, People, Customer, Commercial to enable the seamless build, consumption, integration and expansion of Data & AI capabilities. This is a fantastic opportunity to join our team … close integration with AI Governance.· Owning specific AI productivity tools, defining and owning the product vision and roadmap, ensuring alignment with business goals and customer experience objectives.· Prioritising work and decisively resolving trade-offs with peers and senior leaders to maximise business value, subject to ethics, risk ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.The Critical Projects Implementation (CPI) team is a project management … overall direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals.If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Critical Projects Implementation (CPI) team is a project management … direction, coordination, implementation, execution, control and completion of specific projects ensuring consistency with company strategy, commitments and goals. If you are passionate about the Customer Experience; you think big; and you want to contribute to the operational excellence of Amazon data centers then this may be the challenge ...

seeking a Customer Lifecycle & CRM Manager to help define and execute customer lifecycle marketing strategies across the inMusic ecosystem. This role owns lifecycle messaging programs across email, web, in-product, and related channels, helping drive customer activation, engagement, retention, adoption, and revenue growth. The ideal candidate combines … expertise, customer insight, experimentation, and data-driven decision making to create effective customer journeys across multiple brands and product categories. We are willing to consider senior level candidates for this position.What You'll DoDefine and execute lifecycle marketing strategies that improve activation, engagement, retention, and customer lifetime ...

Product, Delivery, and Engineering teams to ensure alignment between business outcomes and technical delivery Identify risks, dependencies, and opportunities throughout the delivery lifecycle Champion customer, operational, and commercial outcomes within the squad Required Experience Essential Proven experience in a Business Consultant , Business Analyst , or similar business transformation … role Strong background working within Agile delivery teams and engineering squads Experience collaborating closely with software engineers and technical stakeholders Excellent requirements gathering, stakeholder management, and facilitation skills Strong analytical and problem-solving capabilities Ability to operate effectively in a fast-paced, evolving environment Exceptional communication and influencing skills ...

range, and speed than any other RFID readers on the market. Job Description The primary role within the team is planning and management of customer trials, pilots, and demonstrations in support of the company's Business Development objectives. This includes introducing the system to the customer, planning … physical layout at a customer site, supporting the customer's deployment and integration with the system, optimising the system's ongoing performance, and ultimately communicating this performance through detailed analysis of the results. You will also be working closely with both our Engineering and Customer Experience ...

Fully Office Based A leading facilities and maintenance provider is looking to appoint an experienced Facilities Helpdesk Manager to oversee and lead a busy, customer-focused Helpdesk operation based in Basildon. This is a key leadership position for an experienced Facilities, Maintenance or FM Helpdesk professional who is looking … take responsibility for operational performance, customer relationships, team development and continuous improvement. You will be responsible for ensuring the Helpdesk operates efficiently and delivers a consistently high level of service, while meeting contractual KPIs and SLAs and maintaining strong relationships with customers, contractors and internal stakeholders. This ...