23 of 23 Customer Experience Jobs in the East of England

Customer Support Agent will represent Zellis Customer Support in internal and external based Customer interactions. You will demonstrate key technical and operational skills in a multi-channel environment, focussing on delivering the best possible solution support for our customer base. You will engender a customer-first approach, placing the customer support experience and their satisfaction at the heart of everything you do. You will be supporting Zellis solutions speaking to and interacting with varied customer persona, including HR and/or payroll managers, finance managers, system administrators, IT professionals and internal ...

role: We’re looking for an experienced and motivated Customer Success Lead to take ownership of customer onboarding journey’s and leading the Customer Success Team. In this hands-on leadership role, you’ll coordinate, monitor, and continuously improve how customers are introduced to products and supported … through their journey. You’ll work closely with your team and the wider business to remove obstacles, improve product adoption, and strengthen customer relationships. If you’re passionate about customer experience and ready to step into a role with real influence and responsibility, this is an excellent ...

role: We're looking for an experienced and motivated Customer Success Lead to take ownership of customer onboarding journey's and leading the Customer Success Team, based in Woodbridge, Suffolk. In this hands-on leadership role, you'll coordinate, monitor, and continuously improve how customers are introduced … supported through their journey. You'll work closely with your team and the wider business to remove obstacles, improve product adoption, and strengthen customer relationships. If you're passionate about customer experience and ready to step into a role with real influence and responsibility, this ...

performance data and implement improvement actions. Support recruitment, onboarding, and development of team members. Report on team performance, challenges, and achievements to management. Qualifications Experience: Experience in Problem-solving, fault-finding, and resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified … Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling ...

performance data and implement improvement actions. Support recruitment, onboarding, and development of team members. Report on team performance, challenges, and achievements to management. Qualifications Experience: Experience in Problem-solving, fault-finding, and resolution. Experience in a diagnostic environment and troubleshooting technical issues. Depending on the Helpdesk, Qualified … Senior/Master Technician/IT Qualification. Customer service experience. Experience in Team leadership. Minimum 5 years experience supporting remote office and end users. Knowledge: Automotive aftersales operations with focus on Technical Helpdesk (THD) and Parts & Logistics. KPI/SLA frameworks for dealer support, case handling ...

Management team, you will be responsible for ensuring that all contract work performed is as per the project requirements and management of the overall customer experience. As each project framework is bespoke, the requirements vary but generally responsibilities include management of sampling and logistic schedules, ensuring samples are scheduled … managing timelines, budgets, KPIs and ensuring all project documents are organised and up to date. Active management of the Customer Experience (CX) by providing consistent and integrated service to clients. Lead and represent the business in meetings with customers, ensuring clear communication and alignment. Ensure customers receive timely ...

growing SaaS provider specialising in cloud-based platforms. Established over a decade ago and scaling significantly in recent years, the organisation thrives on great customer experience whilst offering a fun internal culture. This is a rare opportunity to join at a pivotal moment, leading a growing development function … Oversee technical support ticket management and ensure team coverage. Continuous Improvement & Growth Strategy Challenge existing processes and promote continuous improvement. Contribute to post-launch customer support excellence. Support the enhancement of QA practices and standards. Engage in quarterly business-wide meetings to drive collaboration. What Theyre Looking For Essential ...

Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external customers by providing a superior … experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able to influence a wide range ...

travel required Who are Diligenta? Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described … support transformation and operational change across all clients, both existing and new. Acting as a key point of coordination, the role will help safeguard customer, colleague, and client experiences while supporting the successful rollout of our new workflow management system – NICE. In particular you will help to build ...

colleagues to resolve escalations and share knowledge across the team. What you'll be doing: Responding to technical support requests and delivering a positive customer experience Troubleshooting hardware, software and network issues using appropriate tools and techniques Creating and maintaining clear, accessible documentation Following established service desk processes … Python ITIL-based processes What you'll bring: Strong knowledge of Windows 10/11 Confident communication skills with a focus on delivering excellent customer service Ability to collaborate effectively within a team Ownership of tasks and the ability to see them through to completion Strong writing skills ...

business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals … align operational goals with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people ...

business that partners with clients globally. This is a senior leadership role where you'll shape how services are delivered at scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Service Delivery will: Lead and inspire a team of managers and service professionals … align operational goals with business strategy. Foster a culture of empowerment, engagement, and continuous improvement. The Head of Service Delivery will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people ...

providing digital solutions. For over 15 years, they’ve partnered with some of the world’s most recognised brands, delivering innovative solutions that enhance customer experience, streamline operations, and drive growth. With over 2,500 supported sites in the UK and a reputation for pioneering digital solutions, they … Operations Project Manager to join their growing team. The Role As an Operations Project Manager, you will play a pivotal role in coordinating customer deployment projects – often spanning 50–500 sites over several months. You’ll be the key point of contact for both clients and internal teams, ensuring ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

ability to prepare for, withstand and bounce back from threats and shocks. The goal of Sky's operational resilience capability is to maintain the customer experience and to safeguard Sky's people, business and reputation. Sky's operational resilience model addresses the linked fields of business continuity, incident … Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. ...

Role Overview We are looking for a Digital Analytics & CDP Specialist with strong expertise in Adobe Experience Platform (AEP) , Customer Data Platforms (CDP) , and digital marketing analytics . The role requires hands-on experience in data collection, identity resolution, segmentation, and activation across multiple marketing and advertising … platforms, with a focus on delivering personalized, data-driven customer experiences. Key Responsibilities Customer Data Platform (CDP) & Adobe Experience Platform (AEP): Manage data ingestion workflows via AEP Data Collection UI/Adobe Launch, mapping collected data to XDM schemas . Build and maintain a Unified Customer ...

join our IT Change team.Youllbe at the heart of driving digital transformation,leveragingthe Microsoft stack to delivercutting-edgesolutions that improve operational efficiency and customer experience. WhatYoullBe Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advisingthe business on the capabilities of Microsoft technologies … learning. Providing expert third-line support andmaintaininghigh-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. WhatYoullBring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background ...

heart of driving digital transformation, leveraging the Microsoft stack to deliver cutting-edge solutions that improve operational efficiency and customer experience. What You’ll Be Doing Leading the implementation and enhancement of Microsoft Dynamics 365 and Power Platform solutions. Advising the business on the capabilities of Microsoft technologies … support and maintaining high-quality documentation. Engaging with the wider Microsoft community to bring fresh ideas and innovations. What You’ll Bring Essential Skills & Experience: Strong problem-solving and communication skills. Proven experience with Microsoft Dynamics 365, Power Platform, Azure, PCF components, MS Graphs, and SharePoint. Background ...

company is seeking an experienced Account Manager to support and grow its UK and European client base. If you're passionate about delivering exceptional customer experiences, thrive on building relationships, and have a knack for turning insights into action — this is the role for you. Join a tech-driven … advisor. Identify opportunities for growth and expansion within your accounts. Represent the company at client meetings and industry events. Be the voice of the customer internally — advocating for their needs and helping shape the roadmap. Maintain a high level of accuracy and professionalism in all client interactions and documentation. ...

company is seeking an experienced Account Manager to support and grow its UK and European client base. If you're passionate about delivering exceptional customer experiences, thrive on building relationships, and have a knack for turning insights into action — this is the role for you. Join a tech-driven … advisor. Identify opportunities for growth and expansion within your accounts. Represent the company at client meetings and industry events. Be the voice of the customer internally — advocating for their needs and helping shape the roadmap. Maintain a high level of accuracy and professionalism in all client interactions and documentation. ...

/week preferred) or remote Salary: £32,000–£35,000 Are you a skilled front-end developer with a passion for CRO and user experience ? We're looking for a mid-level UX Developer to join our digital optimisation team and help us improve our customer journeys through … work reliably across browsers and devices. Analyse experiment outcomes to identify statistically significant results. Work closely with UX, Optimisation, and Digital teams to improve customer experiences. Contribute to the ideation and execution of digital journeys and optimisation tests. Handoff successful tests to production teams for implementation. What ...