1 to 25 of 69 Customer Experience Jobs in the East of England

collaboration with cross functional teams to design new journeys to satisfy the strategic priorities. Ensure delivery plans are appropriate, considering impact on service delivery, front-line MaPS colleagues and customer experience. Deliver enhanced customer experience, uplift seen in customer experience and satisfaction as measured by the increase in agreed KPI’s. Promote simplification of propositions … use many times” approach to deliveries, working with design systems and component teams, ensuring consideration is given to how new journeys will work as part of the overall service experience, not just optimised for one journey Operate as a primary interface to the wider MaPS programmes, driving digital best practice to facilitate consistent journeys, ensuring they will blend or … align with current or planned customer experiences and thinking Embed the concept of Customer centricity within change processes and governance. Assist with the shaping and structuring of projects with a view to maximising customer experience, increasing efficiency and reducing costs, within the required risk metrics and regulatory framework. Review, identification and mitigation of risks and dependencies More ❯

Customer Success Manager Location: Hemel Hempstead Salary: £26,000 - £28,000 + Bonus Hours: Monday Friday, 9am 5.30pm We are recruiting for candidates with a customer success or account management background to come on board and join our team in Hemel Hempstead as a Platinum Customer Experience Account Manager. You will be part of the team … that provides a remarkable service to our customers, and your key objective will be to establish relationships, identify opportunity and maximise customer retention, through office-based support. You will be responsible for managing all aspects of the customer experience for a base of circa 150-200 business customers, billing over £50,000 per month. Key Tasks: Support … your customer base, managing and exceeding their expectations. Identify and create opportunities that benefit your customers Performing account reviews Ensure your customer retention is as impressive as the rest of our teams and be a contributor to our 99.5% retention rate Handle both incoming and outgoing customer sales and service calls Create and manage cases in Dynamics More ❯

Life on the team Inside Sales is a commercially minded customer service function accountable for delivering great experiences for customers in the sourcing of their technology requirements. Inside Sales put customers and their needs at the centre of all its decision making while ensuring profitable sales for Computacenter. Inside Sales teams have a range of skills focussed on pre … sales, order management and post-sales operational space.With a deep understanding of Computacenter's customer needs and contracts and working closely with GTS (Group Technology Sourcing), Country Units and Delivery teams, Inside Sales support both retention and growth of customers. As a Team Leader you will be responsible for delivering a great Customer experience from pre-sales … both internally and with our customers) whilst also supporting and developing team members. Proactive management and the ability to highlight areas of improvement are key to delivering the excellent customer experience we expect. What youll do Customer Satisfaction Will be accountable for the experience customers receive from pre-sales and delivery teams. Will partner closely with More ❯

At Signet Jewelers (H. Samuel & Ernest Jones), we're on an exciting journey to reimagine the customer experience through innovation, creativity, and technology. As Head of Digital Product, you'll play a pivotal role in shaping the future of our online presence, ensuring every customer interaction is seamless, inspiring, and memorable. This is a fantastic opportunity to … on a hybrid basis, working 2 days a week from our office at Croxley Park, Watford. Why this role matters You'll be at the heart of evolving our customer experience, leading a change plan that spans from idea to delivery. With responsibility for the UK Digital Product roadmap, you'll influence strategy, execution, and performance - ensuring our … digital platforms are robust, engaging, and always customer-first. As part of the UK leadership team, you'll collaborate closely with Group, IT, Marketing, and Customer Experience colleagues, while also being the key voice in the UK for digital product strategy and delivery with our US partners. What you'll be leading Innovation & Strategy: Shape and execute More ❯

come and talk to us! We are the GroceryX organization within the Worldwide Grocery Stores Tech (WWGST) organization. Our vision is to create the most-loved online grocery shopping experience that empowers every customer to achieve any grocery mission. We bring this vision to life by building and enabling consistent, convenient, snappy online grocery shopping experiences that make … As a developer on this team, you will be responsible for delivering seamless and efficient experiences for Amazon's global grocery business. With a focus on efficiency, scalability, and customer-centric solutions, the Grocery Experience team plays a strategic role in shaping the future of Amazon's global grocery business. As part of this team We're truly … on a dime when needed, and are passionate about test coverage, refactoring and paying off technical debt. We're looking for passionate engineers who look to continuously improve the customer experience, who are motivated by complex problems that improve the operations of our business. If you have an entrepreneurial spirit, know how to deliver, are deeply technical, highly More ❯

the go-to expert for customers, helping them navigate technical challenges. Your role will include: ?? Supporting ERP Modules: Accounting, Stock, CRM, E-Commerce, BI, and Supply Chain. ?? Responding to Customer Queries: Investigate issues and provide solutions with care and professionalism. ?? Documentation: Record problems, solutions, and best practices for future reference. ?? Collaboration: Work with colleagues and customers to troubleshoot and … problem-solving with strong analytical skills. ? Initiative and the ability to work independently or in a team. ? Excellent written and verbal communication with a friendly, empathetic manner. ? Confidence managing customer experience under pressure. Qualifications & Experience ?? Experience with Accounting, ERP, or Business Management software . A degree or qualification in Computer Science, Accounting, or Business. Financial acumen … or knowledge of management reporting. Bonus skills: SQL Server/MySQL experience, including scripting & Admin Studio. Knowledge of FTP/SFTP, SSL Certificates, REST API, SOAP, Postman, SoapUI. Experience with CRM, E-Commerce, BI, Logistics, Warehouse Management, or EDI. Why Join Us? ?? ?? Private Healthcare - your well-being matters. ?? Pension Plan - with company contributions to help you plan for More ❯

worldwide through multiple channels. We are building next-generation solutions that will reshape how businesses manage their supply chain operations. As we scale our platform to serve a growing customer base, we are looking for talented engineers who can work across complex systems. You will be part of a team that's tackling fascinating technical challenges in software architecture … design, customer experience, and business strategy. Responsibilities Design and implement highly scalable, full-stack applications Own technical solutions end-to-end, from conception to deployment Collaborate with senior technical leaders and architects Work directly with customers to understand their needs and see your solutions in action Be part of a collaborative, high-performing engineering team Design and develop … scalable solutions using modern technology stack Drive technical innovation and architectural decisions Collaborate with cross-functional teams to deliver customer-focused solutions Optimize existing systems for enhanced performance and scalability Mentor junior engineers and contribute to team growth Champion operational excellence and quality engineering practices Required Qualifications Good experience in full-stack development Expertise in data structures, algorithms More ❯

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing ground-breaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world - changing the way the world shops, for good. We are the beating heart of our UK business and comprise a … network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, delivering bags of possibilities for our employees and a career that will ensure no two days are ever the same. About the role … delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Both behind the scenes within the warehouses and across the front end of the customer experience, which means we now have an opportunity for an Analyst to join the team. As an Analyst , you will provide data, analysis, reporting, and decision-making support More ❯

to identify and implement operational efficiencies to ensure the M&E programme of works are completed effectively, compliantly, offer value for money solutions and achieve a high level of customer satisfaction. Due to the complex nature of the work stream, prior experience of managing M&E services, demonstrable stakeholder and contract management experience is essential. Duties include … Ensure team performance meets and exceeds KPIs. Ensure customer-focused services and positive experiences, promoting excellent customer care practices. Lead responses to residents' queries, complaints, and feedback professionally. Manage and review operational risk registers to meet client expectations. Ensure successful service delivery through effective supply chain management. Manage contractors for procurement, commissioning, and service demands. Improve efficiency and … Head of Service when needed. Manage the workforce and delivery of work programmes, ensuring technical direction, quality, and cost control. Develop solutions to improve efficiency, reduce costs, and enhance customer experience. Promote health, safety, and wellbeing in all work aspects. Oversee commercial management and cost control of contracts up to £5m, ensuring adherence to financial policies and procedures. Manage More ❯

moments truly unforgettable. With two iconic brands, H. Samuel and Ernest Jones, were on an exciting digital transformation journey and were looking for a highly commercial, data-driven and customer-focused Head of Ecommerce Trading to lead the next chapter of our online growth story. This role can be offered on a hybrid basis from our Croxley Park office … the performance, optimisation and day-to-day running of our websites. With responsibility for delivering sales and profit growth targets, youll develop and implement strategies that drive conversion, improve customer journeys, and create seamless shopping experiences. Youll be the key connector across multiple functions from Marketing and Buying & Merchandising to Supply Chain, Operations and IT ensuring that products, promotions … Ernest Jones websites Lead the creation of budgets, forecasts and trading plans to maximise sales, conversion and AOV Drive actionable insight, KPI reporting and optimisation strategies to improve results Customer Experience Ensure websites reflect brand values through storytelling, inspirational content and exceptional shopping experiences Collaborate with Digital Marketing, SEO and Customer teams to grow traffic and customer More ❯

Support Manager - Hemel Hempstead (Hybrid) Are you a dynamic leader with a passion for outstanding customer service? Ready to take charge of a high-performing team and make a real impact? If so, this is your chance to lead, inspire, and drive excellence in a forward-thinking organisation. We're looking for an experienced Support Manager to join our … UK Customer Success Office in Hemel Hempstead. This pivotal role puts you at the heart of our customer experience, where your leadership will shape the future of service excellence. What You'll Be Doing As our Support Manager, you'll oversee daily support operations, ensuring every customer interaction is smooth, effective, and memorable. Your responsibilities will … escalations confidently and delivering swift, effective resolutions. Championing continuous improvement by identifying and implementing smarter processes. Driving the adoption of automation and AI tools to boost efficiency and enhance customer satisfaction. This is a hands-on, strategic role ideal for someone who thrives in fast-paced environments and loves delivering measurable results. What You'll Bring Proven experience More ❯

Bedford 1-2 days a week on site (hybrid) Our client is looking for a Customer Support Engineer, this is a fantastic opportunity for someone passionate about solving technical challenges and delivering outstanding customer service. Our client is a market leader in customer experience technology and this role offers strong career development, predominately remote working with … or 2 days in the office and the chance to work with some of the most innovative tools in the industry. Customer Support Engineer Up to £28,000 per annum + benefits The Role: Act as the first line of support for customer incidents, problems, and service requests. Diagnose and troubleshoot technical issues, working across customer environments. … Collaborate with internal resolver teams and escalate where needed to meet SLAs and KPIs. Provide an exceptional support experience via email, phone, and remote sessions. Mentor customers and help them better understand and manage their own systems. Deploy hotfixes, perform system upgrades, and support software rollouts. Maintain accurate records in the service management system. Participate in an on-call More ❯

Overview IN Hardline Fulfillment Experiences Tech plays pivotal role in building technology solutions that enables us to deliver customer orders faster, at an optimal cost. We want to ensure a top-in-class customer experience from the time a customer places an order on Amazon to the time it lands in the customer's hands. … optimized systems. Design, build and own India-first features and programs that delight our India customers and are relevant for our global customers. BASIC QUALIFICATIONS 7+ years of engineering experience 3+ years of engineering team management experience 8+ years of leading the definition and development of multi-tier web services experience Knowledge of engineering practices and patterns … for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and live-site operations Experience partnering with product or program management teams PREFERRED QUALIFICATIONS Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and More ❯

and growth in the digital space. The Role As Digital Analytics & Insight Manager, you’ll sit at the centre of their Site Optimisation strategy — helping shape the entire digital customer experience. You’ll: Own digital reporting and deliver insights that shape trading, strategy, and customer experience Analyse customer journeys across search, navigation, PLPs, PDPs, and funnel … performance Partner with UX, Digital Product, Marketing, and Customer Analytics to improve site performance Support experimentation — helping build a test-and-learn culture across digital teams Use tools like GA4, BigQuery, Looker Studio, and Power BI to measure, optimise, and report performance Your Skills & Experience We’re looking for someone who’s: Experienced in digital analytics within a … Comfortable building dashboards and reports using Power BI Strong at turning complex data into clear, actionable insights Collaborative and confident working across multiple teams and stakeholders Curious, commercial, and customer-focused with a passion for optimising the digital journey More ❯

and growth in the digital space. The Role As Digital Analytics & Insight Manager, you’ll sit at the centre of their Site Optimisation strategy — helping shape the entire digital customer experience. You’ll: Own digital reporting and deliver insights that shape trading, strategy, and customer experience Analyse customer journeys across search, navigation, PLPs, PDPs, and funnel … performance Partner with UX, Digital Product, Marketing, and Customer Analytics to improve site performance Support experimentation — helping build a test-and-learn culture across digital teams Use tools like GA4, BigQuery, Looker Studio, and Power BI to measure, optimise, and report performance Your Skills & Experience We’re looking for someone who’s: Experienced in digital analytics within a … Comfortable building dashboards and reports using Power BI Strong at turning complex data into clear, actionable insights Collaborative and confident working across multiple teams and stakeholders Curious, commercial, and customer-focused with a passion for optimising the digital journey More ❯

and growth in the digital space. The Role As Digital Analytics & Insight Manager, you’ll sit at the centre of their Site Optimisation strategy — helping shape the entire digital customer experience. You’ll: Own digital reporting and deliver insights that shape trading, strategy, and customer experience Analyse customer journeys across search, navigation, PLPs, PDPs, and funnel … performance Partner with UX, Digital Product, Marketing, and Customer Analytics to improve site performance Support experimentation — helping build a test-and-learn culture across digital teams Use tools like GA4, BigQuery, Looker Studio, and Power BI to measure, optimise, and report performance Your Skills & Experience We’re looking for someone who’s: Experienced in digital analytics within a … Comfortable building dashboards and reports using Power BI Strong at turning complex data into clear, actionable insights Collaborative and confident working across multiple teams and stakeholders Curious, commercial, and customer-focused with a passion for optimising the digital journey More ❯

and growth in the digital space. The Role As Digital Analytics & Insight Manager, you’ll sit at the centre of their Site Optimisation strategy — helping shape the entire digital customer experience. You’ll: Own digital reporting and deliver insights that shape trading, strategy, and customer experience Analyse customer journeys across search, navigation, PLPs, PDPs, and funnel … performance Partner with UX, Digital Product, Marketing, and Customer Analytics to improve site performance Support experimentation — helping build a test-and-learn culture across digital teams Use tools like GA4, BigQuery, Looker Studio, and Power BI to measure, optimise, and report performance Your Skills & Experience We’re looking for someone who’s: Experienced in digital analytics within a … Comfortable building dashboards and reports using Power BI Strong at turning complex data into clear, actionable insights Collaborative and confident working across multiple teams and stakeholders Curious, commercial, and customer-focused with a passion for optimising the digital journey More ❯

based) Salary: £25,000 - £30,000 per annum Contract: Full-time, Permanent Are you passionate about IT and enjoy helping people solve technical problems? We're looking for a customer-focused 1st Line Support Engineer to join our clients IT team, based just outside of Ipswich. This is a fantastic opportunity to join a supportive, forward-thinking business where … across hardware, software, and network environments. Escalate more complex issues to the 2nd line team when required. Configure and maintain desktops, laptops, mobile devices, and peripherals. Deliver an excellent customer experience, ensuring end-users feel supported and informed. Skills & Experience Previous experience in a 1st Line IT Support or Service Desk role. Confident troubleshooting issues with … Windows OS, Microsoft 365, and basic networking. Strong communication skills with a customer-first approach. Ability to prioritise tasks and manage multiple issues simultaneously. Full, clean UK driving licence is essential due to location. Why Join Us? Salary up to £30,000 per annum depending on experience. Be part of a friendly, collaborative IT team with opportunities for progression. More ❯

Job summary Team members must have service desk experience and possess excellent communication skills and understand the importance of providing outstanding customer service with the ability to communicate effectively with a broad-spectrum customer base. In accordance with ITIL best practice for Request and Incident Management, investigate research and resolve the end user's requests/incidents … The role requires strong technical and organisational skills with the ability to multi-task prioritise, work unsupervised and make decisions while balancing the pressures of incoming and on-going customer contacts. Team members are expected to have the aptitude to understand, work and support hardware and software on various platforms/configurations together with providing solutions to enhance customer experience e.g. contributing to knowledge bases on various platforms and provide training and guidance to customers on the use of IT, Software, Hardware and IT/Information Governance Policies. Main duties of the job Team members are expected, if required, to be able to work from any of the sites occupied by HBLICT or its customers. The post More ❯

At Paragon Customer Communications , we don’t just deliver customer communications—we transform the way our clients connect with theirs. As we continue to grow and evolve, we’re looking for a Customer Solutions Developer to join our Output Development team. If you're ready to take on a role that challenges your skills, values collaboration, and … puts customer experience at the heart of everything—you might be exactly who we’re looking for. What You'll Be Doing As a Customer Solutions Developer , you'll be responsible for designing and developing transactional applications using Quadient Inspire software. Working closely with our Client Services and Project Management teams, you’ll translate business logic and … solving. You’ll need: Strong data processing skills A commitment to quality and accuracy Excellent communication skills with both internal teams and external clients Even Better If You Have Experience In : Quadient Scaler Quadient Automation JavaScript Apply now or reach out to learn more. Let's shape the future of customer communications—together. #ParagonCareers #CustomerSolutions #QuadientInspire #DeveloperJobs #JoinUs More ❯

Customer Support Executive Location: Office-based Job Type: Full-time Salary: From £33,000 As a Customer Support Executive, you will play a crucial role in delivering exceptional service, ensuring their users can fully leverage their products. Day-to-day of the role: Provide support via phone, email, and online chat, ensuring prompt and accurate solutions to customer … Investigate complex issues and collaborate with colleagues to resolve or escalate as needed. Assist the team in onboarding new customers, including providing phone-based training and support. Proactively gather customer feedback to identify trends and improve support resources and product usage. Maintain accurate records of customer interactions using CRM systems. Process orders and liaise with colleagues to resolve … complex queries. Contribute to and manage customer-focused projects, identifying trends in customer queries to develop efficiencies and new support materials. Required Skills & Qualifications: Proven experience in delivering outstanding customer service. Strong problem-solving and analytical skills, capable of handling complex customer requirements. Excellent verbal and written communication skills, with the ability to convey intricate More ❯

are looking for a highly motivated and creative Digital Design Apprentice to join our growing team. This is an exciting opportunity for a designer to gain hands-on industry experience while studying towards a BA (Hons) Digital Design Integrated Degree Apprenticeship at Middlesex University. Role You’ll work alongside our Marketing and Sales team, contributing to real projects and … and ensure files and assets are managed and stored correctly. Adhere to global brand standards in local execution and support local activation of global assets and campaigns. Gain practical experience in typography, layout, image editing, rendering and motion graphics. Requirements: Some experience in Graphic/Hybrid/Digital Design and ability to produce and amend graphics with a … passion for creativity. Experience or passionate in coffee or food & beverage beneficial Highly organised and detail-oriented individual, experience of project management or coordination is desirable. Self motivated and ambitious individual. Looking to grow Marketing career and not afraid to take on new challenges. Desire to learn is critical for this role. Eligible to study on the Digital More ❯

driven decisions, and agile financial leadership. Key Responsibilities: - Partner with Technology and Marketing Leaders to shape long-term digital growth strategies, identifying smart investments in brand, platform development, and customer experience innovations. - Evaluate digital pricing, promotional mechanics, and value architecture to unlock profitable growth across eCommerce and retail tech channels. - Lead commercial financial planning and forecasting to support … financial input into brand and digital roadmap planning, helping product and digital brand teams build strategies rooted in commercial viability. - Maintain clear insight into trading and digital performance, including customer behaviour analytics, channel performance (e.g. D2C, marketplaces), and competitor landscape shifts. - Develop robust business cases for technology investments, including platforms, tools, digital innovation, and marketing tech - ensuring returns meet … both consumer impact and financial hurdle rates. - Influence strategic decisions through compelling commercial insights, backed by data and aligned to evolving technology and customer trends. - Build and evolve advanced financial modelling tools and dashboards, enhancing speed and quality of decision-making across business functions. - Model innovation-led initiatives, particularly those that leverage technology (e.g. AI-powered personalisation, subscription models More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯

Location: South of Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant … Ensure governance and clear record keeping of activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Essential Skills/Basic Qualifications: Experience in Cryptography/… accuracy of work Experienced at making informed decisions, against tight timescales Able to prioritise and manage multiple tasks concurrently Proficient in MS Office applications ? Desirable Skills/Preferred Qualifications: Experience in IT Security roles Knowledge of cryptography Industry relevant Security qualifications. Industry relevant Project Management qualifications. Experience in an Operational environment Operational documentation creation and maintenance. Deep understanding More ❯