1 to 25 of 43 Customer Experience Jobs in the East of England

Customer Experience Officer Hours per week : Full Time – 37.5hrs Schedule: 9am - 5pm (2 evening shifts per week required) Type of Contract: Permanent Salary : £25,019.32 Location : Felsted, Essex We have an exciting opportunity for you to join our growing team as a Customer Experience Officer. You … part of an innovative and dedicated team within a market-leading, growing and successful organisation! We offer fantastic benefits in return for becoming a Customer Experience Officer: 25 days annual leave + Bank Holidays on appointment (rising with length of service) pro-rated for part-time Paid Birthday … Flexitime and Hybrid work pattern Health cash plan Bluecrest Health Assessments Schroder Financial Planning Competitive pension About the role: As a Local Hospice Lottery Customer Experience Officer, you will be responsible for making outgoing telephone calls, receiving incoming enquiries via phone and email, preparing membership packs for posting more »

on a rota basis. This is an excellent opportunity to progress your career with a well-established company! About Us With 15+ years of experience, theICEway provides IT services and technology consultation to help clients in the cruise, travel and healthcare industry achieve their business goals and strategies. Over … assigning workloads to the team members Working closely with the team, motivating, and coaching them Reviewing call data and key reports to monitor the customer experience Liaise with clients to identify and set tasks, performance measures and provide regular reporting Leading and inspiring a team of sales agents … to deliver excellent levels of individual/team performance and customer satisfaction Monitoring individual, team, and call centre results to identify and act on both positive and negative performance trends to ensure attainment of performance targets and team/individual KPI's Using existing methodologies, team input and your more »

the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues. Location: Ipswich – a village just outside (ideally you will be able to drive but public transport options are available). Salary … per annum + benefits Requirements for First-Line Technical Support Engineer Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting Proven commercial experience in ensuring an amazing customer experience Excellent problem-solving skills Strong troubleshooting skills You truly care … about customer experience Strong verbal and written communication skills - this role is largely communicating with customers via phone and email Responsibilities for First-Line Technical Support Engineer Triage customer support enquiries for a communications software suite of products Log all calls on the CRM Solve issues where more »

respected and supported employees committed to doing the right thing for our customers and colleagues. Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions … testing, segmentation modelling, econometrics in addition to guiding each team member to set ambitious strategies, working towards these in a data driven way. Good customer and commercial outcomes will be executed through your analytics. Proven incremental benefit through well-structured data science, analytics, and modelling, will help promote the … benefits of the function. You will work collaboratively with Proposition and Pricing teams, Marketing, Risk, Finance, Customer Service, and IT & Change to set out and deliver a long-term strategy for growth using data. You will share this vision and progress with the senior leadership team and the Executive. more »

for an experienced Assistant Centre Manager to join our fantastic team! This full-time post is a key role in enhancing the operational performance, customer experience and the ultimate financial performance of the centre. Oxford Innovation Space operates a network of innovation centres that provide flexible workspace including … its reputation for excellence. You will also deliver a market leading service to the Innovation Centre community in facilities, support and collaborative connections. Essential experience: Experience in the operational running of an asset of the size, character and quality of ICKG Clearly identifiable management skills in order to … skills Good communication skills, tactful and persuasive Highly self-motivated and proactive with a desire to contribute to the company more widely Client and customer services focussed Ability to work under pressure and multitask Ability to prioritise Motivate, lead and delegate tasks to team. Team player and team leader more »

within our industry. The role The role of Technical Support Engineer at GIS presents an exciting opportunity for a skilled individual to join our Customer Support team based in North Cambridge. As a Technical Customer Support Engineer, you will be technically hands-on, ensuring the delivery of top … our global customers on our full range of products. You will play a pivotal role in handling technical queries, providing in-house and remote customer training on GIS products, and collaborating closely with engineering teams to enhance overall customer support. Key Responsibilities and Experience: Take ownership of … Create new knowledge articles on topics where articles do not currently exist. Monitor support cases against SLAs, ensuring GIS meets its service commitments. Provide customer and management reports to support Key Account Managers in their customer-related activities. Support colleagues with their cases and/or testing. Actively more »

The Seed Warehouse, Hertford, UK Salary: up to £70,000, depending on experience Zoocha is seeking a Lead UX Consultant within our growing cross-functional Experience Team. This is a new role within the agency, reporting directly to the Creative Director. Why we are hiring We are embarking … new creative, strategic and experience capabilities to complement our industry-leading Drupal design and build offering. We are looking for seasoned UX/CX and strategy practitioners to join the team and help us realise our vision and shape the future of experience design at a vibrant, growing … of analysing and interpreting data (e.g. GA4, Hotjar) and experience of conversion rate optimisation approaches and tools Significant experience creating UX/CX deliverables such as wireframes, prototypes, journey/experience maps, user flows, personas, information architecture etc. Experienced creating user stories and product backlogs The ability more »

This is a full-time, temporary role working Monday - Friday until October 2024. The role is paying up to £26 per hour depending on experience to start ASAP. This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer … Job Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products … looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. more »

This is a full-time, temporary role working Monday - Friday until October 2024. The role is paying up to £26 per hour depending on experience to start ASAP. This role can be remote however must be in commutable distance to Cambridge to attend meetings when necessary. Full stack designer … Job Requirements: At the company, innovation springs from a team of individuals each collaborating and contributing their own perspectives, knowledge, and experience to advance the way the world works and lives. From earliest days, they have recognized that capturing and drawing from diverse points of view improves our products … looking for a UX Designer with a collaborative spirit to work with product management, SW development, and business stakeholders to provide design and user experience direction and leadership. This role requires a strong interest in new technology and a passion for providing the best customer experience possible. more »

Here at EMIS we are looking for a Customer Service Analyst to come and join our customer driven, diligent and collaborative team on a permanent basis. With our technology product FourteenFish specifically tailored for different healthcare professionals, were supporting everyone from GPs, paramedics, nurses, and midwives to practice … managers, trainees and appraisers. Providing an outstanding customer experience is essential, as you will proactively work with the Service Desk team to support these medical professionals across UK professionally diagnosing and resolving issues within our bespoke software. This is the perfect opportunity if you are looking to break … into the technology industry but perhaps a little unsure of where to start. This doesnt mean we need you to have previous technology support experience, we can teach you that, but the roles will see you have a more technical focus and will provide you with an abundance of more »

Leading Automotive business 💸 Innovative commercial financing products 👪 Amazing culture & team Do you have a passion for innovation, disruption, and developing new products with the customer in mind? Do you have what it takes to help a company redefine the future of finance? 💸 We are partnered with a leader in … implement online products and experiences that their commercial segment customers in Europe will love. 🚘💓 As Product Manager, you will work on the "Own & Renew" customer journey centered around financing. You'll work with a team of product managers in a complex and matrixed environment to deliver innovative digital solutions … that make the commercial customer experience across European markets easy and enjoyable. 👪 🔎 So, who are they looking for?.... Proven expereince as a Product Manager/Product Owner/Product Analyst in tech driven, product-led businesses. User centric and customer facing experience Desire to make more »

Leading Automotive business 💸 Innovative commercial financing products 👪 Amazing culture & team Do you have a passion for innovation, disruption, and developing new products with the customer in mind? Do you have what it takes to help a company redefine the future of finance? 💸 We are partnered with a leader in … implement online products and experiences that their commercial segment customers in Europe will love. 🚘💓 As Product Manager, you will work on the "Own & Renew" customer journey centered around financing. You'll work with a team of product managers in a complex and matrixed environment to deliver innovative digital solutions … that make the commercial customer experience across European markets easy and enjoyable. 👪 🔎 So, who are they looking for?.... Proven expereince as a Product Analyst/Product Owner/Product Manager in tech driven, product-led businesses. User centric and customer facing experience Desire to make more »

About the role As a Customer Resolutions Advocate, you pride yourself on providing the best possible experience to customers. You'll be part of a small but critical team that is brilliant at ensuring quality customer outcomes and solutions are delivered. You'll support internal and external … customers by providing a superior experience in problem management/resolution and complaints management, ensuring that, in these key moments of truth, they are handled in line with our vision, values and policies. You'll be a role model for excellent customer experiences but must also be able … a wide range of internal stakeholders to ensure that we can deliver meaningful resolutions for our internal and external customers. You'll be a customer champion and advocate and will use insight, data and root cause analysis to drive through the best possible outcomes for our customers. This role more »

An excellent opportunity for a 2nd Line Technical Support Engineer with a background in working for MSP’s and real-world project deployments and experience with Microsoft 365 and Azure. Requirements and skills Previous experience as a 1st & Second line engineer Proven experience in a similar role … related to software, hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer … with cross-functional teams, such as manufacturers or sales teams, to provide feedback and contribute to product improvements. Sharing insights and suggestions to enhance customer experience and drive continuous improvement. Incident management: Managing and prioritizing technical issues reported by customers based on severity and impact. Following established processes more »

Escalate issues to 2nd Line and Technical Pre-Sales Team as necessary * Deliver handovers between the global 1st Line Technical Support Team. Requirements: * IT experience in a work environment * An IT based qualification * A strong knowledge of PC hardware, Windows platform and application support * Excellent communication skills (both written … and verbal) with good customer service experience * Ability to take ownership of issues * Ability to formulate and express your own ideas to improve the level of customer experience provision * Fluent in both English and French, knowledge of German would be beneficial Please contact us as soon more »

Fibre Installation Engineer Connect Fibre £23,000 - £29,000 Depending on Experience Southend-On-Sea, Essex Connect Fibre is a rapidly expanding and exciting new business offering the very latest ‘Full Fibre’ to homes and businesses across the nation. With broadband speeds of up to 1000 Mbps, new Wi … Fi 6 technology, exceptional customer service, and costing no more than current internet packages, customer growth is expected to be exponential . Our product sells itself! We now seek dynamic, ambitious individuals to join our Installations Team. The Role You will play a pivotal role in our mission … product that is fairer, faster, and flawless for our customer. Be the face of Connect Fibre. Play a key role in giving the best customer experience and installation of full fibre broadband. Deliver Broadband consultations to customers. As an ambassador, you will build a rapport for customers and more »

credibility, rapport, and working with clients to maximise mutual value. We are looking for a candidate to hit the ground running, so some sales experience in B2B is required. Ideally this experience would be in the IT/Datacentre space, but not essential. What is essential is determination … sales closure. Build relationships with our customers and be the reason they want to continue using our services by delivering the kind of positive experience they’ll want to tell their friends and colleagues about With a customer-centric approach, progress clients through our sales process, including gathering … sales intelligence and objection handling, acting as a trusted adviser. Balance the reaching of sales quotas with providing best-in-class customer experience & support. Organise and manage own workload as appropriate to ensure efficiency. Receiving and handling inbound & outbound phone calls, as well as communicating both commercial and more »

our clients. The consultant must be comfortable working in a dynamic environment, managing multiple projects, and always ensuring client satisfaction. Requirements and skills Proven experience in a similar role leveraging Microsoft 365 Strong understanding of Microsoft 365 apps and services (such as SharePoint, Teams, and Exchange Online). Knowledge … Relevant Microsoft certifications such as Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, or similar credentials are highly preferred. Previous experience as a 1st & Second line engineer Main Duties and Responsibilities Providing technical assistance: Assisting customers with troubleshooting and resolving technical issues related to software … hardware, or network systems. This may involve diagnosing problems, providing step-by-step instructions, or remotely accessing systems to resolve issues. Customer support: Responding to customer inquiries and providing timely and effective support through various channels such as phone, email, or chat. Ensuring customer satisfaction by addressing more »

They now seek an enthusiastic Sales Executive to join their team. They are committed to delivering cutting edge technology and the highest level of customer service, empowering businesses in the hospitality, retail and robotic sectors to streamline operations and enhance their overall efficiency Responsibilities: Identify and cultivate new business … of clients' needs and present tailored digital/EPoS system solutions Develop and launch sales plan for robotics Build and maintain strong, long lasting customer relationships Be a trusted advisor to clients Work with the technical team to ensure seamless implementation and tech solutions and customer satisfaction Keep … informed of industry trends Assist the product development and marketing teams Travel to client sites and attend exhibitions Keep reports of sales activities and customer interactions Your skills: B2B sales experience ideally in a technically related industry but not essential EPoS related Excellent communication skills with the ability more »

Reporting to: Technical Director Location: Hybrid, would ideally suit someone based in around Hertfordshire or surrounding counties Salary range: £50k+ per annum, depending on experience ________________________________________________________________ About our agency Music Concierge is a best-in-class global music agency specialising in enhancing brand identity through music. For over 15 years … Music changes how people think, lifts their mood and influences their behaviour. We sculpt soundscapes to create unique atmospheres, reinforce brand values and enhance customer experiences. We are a growing team (60+ people), with offices in London, Dubai, Cape Town, Hong Kong, Shanghai, Singapore & Bangkok. www.musicconcierge.co.uk Kaleidovision uses music … digital video and interactive screens to capture customer engagement in retail and leisure spaces. Clients include high street retailers, leisure and health and fitness brands, including Hollywood Bowl, TGI Fridays, Puttstars, YHA & Paul Patisserie www.kaleidovision.co.uk Our sister agencies spans other creative and technical disciplines, with a particular focus on more »

property rental sector. Although working directly as part of the Finance team, this role will touch on all parts of the organisation, covering product, customer experience, operations, sales, marketing, insurance and more. We're looking for someone who is naturally curious and keen to learn, who isn't … Is this you? Keen to learn and develop skills in working with data and preparing reports. Someone who has analysed data and has had experience in using that data to create visualisations and reports that tell a story behind the data to a wider team. Is comfortable working in … deliberate about what reports get created. Has excellent communication skills and is able to help non-technical colleagues understand what our data means. Has experience with Python, SQL and databases, with the ability to write complex queries, as well as good experience with Excel. Has the ability to more »

property rental sector. Although working directly as part of the Finance team, this role will touch on all parts of the organisation, covering product, customer experience, operations, sales, marketing, insurance and more. We're looking for someone who is naturally curious and keen to learn, who isn't … Is this you? Keen to learn and develop skills in working with data and preparing reports. Someone who has analysed data and has had experience in using that data to create visualisations and reports that tell a story behind the data to a wider team. Is comfortable working in … deliberate about what reports get created. Has excellent communication skills and is able to help non-technical colleagues understand what our data means. Has experience with Python, SQL and databases, with the ability to write complex queries, as well as good experience with Excel. Has the ability to more »

The Office Manager role is not just about managing administrative tasks but also about playing a strategic role in enhancing operational excellence, employee satisfaction, customer experience, and overall business performance. These contributions have a ripple effect throughout the organisation, impacting various aspects of the business positively. Office Manager … Ad Hoc basis. ? Additional Ad Hoc administrative tasks. ? Minor Finance reporting on an Ad Hoc basis. What You'll Bring: ? At least 2 years experience in an office management role. ? Experience in/or around Human Resources. ? Experience of a small company environment. ? Exceptional Organisational skills. ? Positive more »

Role: Field Service Engineer Location: South Normanton/Nottingham About Rushlift Ltd Rushlift is a leading provider of innovative customer-focused solutions in materials handling equipment, mechanical services and fleet management. Rushlift provides impartial advice to enable customers to maximise the effectiveness of their industrial equipment fleets, through either … loaders, reach trucks Using our market-leading Fleet Management System to complete parts orders, job sheets and warranty work Providing a best-in-class customer experience for our business customers Book all Planned Maintenance with Customer Agree workload with Field Service Team Leader prioritising as below SG … running of the organisation within the skills and capabilities of the individual and as required from time to time. What we are looking for: Experience in servicing, repairing or maintaining of materials handling equipment (MHE), construction plant, agricultural machinery or powered access equipment (MEWP), or Forklift trucks. Knowledge of more »

potential of neural computing to the highest performance in most data-intensive applications. Neubla is made up of people with expertise and lots of experience in many different fields such as AI, semiconductor design, and compilers. At Neubla, you can work in a rapidly changing environment where your new … ideas will become innovative products, services, and customer experiences, working with talented colleagues. Neubla offers a competitive package with benefits, including health insurance, a pension scheme, employee wellness support, and a variety of snacks in the office! Summary Want to use your verification expertise to make the future of … checkers, assertions and develop stimulus Work closely with system architects, software teams to validate various system use cases Qualifications Masters/Ph.D or equivalent experience in Computer Engineering, Electrical Engineering, or related field Excellent knowledge of microprocessor architecture (CPU and VPU) with 6+ years of processor verification experience more »