1 to 25 of 31 Customer Experience Jobs in the East of England

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately … users as well as to translate technical information back to customers. Key Responsibilities Deliver products, applications, and services to achieve high levels of customer satisfaction Work cross-functionally to support customer engagement and the expansion of products and services Liaise with internal departments to ensure project mandates ...

Customer Support Manager Cambridge | Hybrid | £55,000 - £65,000 + Benefits Small Team - SaaS background. Are you a customer support leader who thrives on building high-performing teams, improving service delivery, and creating world-class customer experiences? We're partnering with an innovative Cambridge-based technology organisation … seeking a Customer Support Manager to lead and evolve their support function. This is a fantastic opportunity for someone who enjoys balancing strategic leadership with operational excellence, ensuring customers receive exceptional support across a range of software, data, and cloud-based products. The Opportunity As Customer Support Manager ...

building delivery capability and delivery excellence for client teams at all levels. Our growing team covers the full spectrum of delivery expertise. Our experience ranges from supporting highly complex business transformations, to delivering infrastructure and engineering projects, through to providing deep technical expertise on IT and technology driven change. … digital and agile transformation programmeDelivering cloud and platform modernisation for a leading financial institutionSupporting a wealth manager to implement AI-enabled operational improvementsTransforming digital customer journeys and omnichannel experiences for a major insurerLeading payments and core technology modernisation programmes across banking and market infrastructure clientsQualificationsWe are looking for candidates ...

Role Overview We are seeking a motivated and customer-focused Field Engineer to support the installation, maintenance, and repair of vehicle technology and telematics solutions. Working independently across customer sites, you will play a key role in delivering high-quality technical support while ensuring excellent customer satisfaction. … vehicle tracking and telematics equipment. Fault-finding on electrical and electronic systems. Installing sensors, cameras, and associated vehicle safety technology. Modifying existing installations to customer specifications. Attending customer sites to diagnose and rectify equipment failures. Completing service reports and maintaining accurate records. Ensure compliance with relevant industry regulations ...

deliver the higheststandards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them tocompletion. At Amazon, we're working to be the most customer …/EPMS), responsible for the building automation systems within Amazon data centers to join our EMEA team. If you are passionate about the customer experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. At Amazon, we're working to be the most customer …/EPMS), responsible for the building automation systems within Amazon data centers to join our EMEA team. If you are passionate about the customer experience, think and act globally and have the ability to contribute to major new innovations in the area of building controls and automation this ...

intention is to equip you over the course of the 18-month program to reach the appropriate skill set with experience to transition into a full-time technical role based either on the remote help desk or in the field. Role Months 1 to 8: The apprentice will join … Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams You will report directly to the 2nd Line Team Leader who works within the Customer Services Department You will be required to work in the build room as well as working ...

about turning digital data into commercial insight, this is an opportunity to join a growing organisation where analytics plays a central role in shaping customer experience and digital performance. You'll work with senior stakeholders across digital, product and marketing teams to drive data-led decision making … optimisation initiatives. The Company They are a well-established consumer-focused organisation investing heavily in digital transformation and customer experience. Data and analytics are at the heart of their strategy, with a strong focus on improving digital journeys and delivering measurable business impact. The business offers a collaborative environment ...

going through a significant period of transformation and is looking to appoint a Contract Senior Product Owner to help shape how its core customer and operational platforms evolve. The role will focus on Microsoft Dynamics 365 CE and a bespoke digital portal, with responsibility for setting direction, defining priorities … design decisions and make sure the D365 platform and digital portal develop in a joined-up way. What you need to succeed Strong experience working as a Product Owner In depth experience working with Microsoft Dynamics 365 CE (ideally have some functional knowledge) A track record of shaping ...

Sunday 10:30 - 16:30 Turn Conversations into Sales. Bring World-Class Technology to Life. Are you passionate about technology, customer experience, and helping people find products they'll love? Do you thrive in a fast-paced retail environment where every day is different? We're looking … brand Join a supportive, energetic, and high-performing team environment Your Role As the face of the brand in-store, you'll create memorable customer experiences and help shoppers discover the latest innovations in home entertainment. You'll Be Responsible For: Driving Sales & Creating Exceptional Experiences Engaging customers ...

Thermo Fisher Scientific is the world leader in serving science, with annual revenue exceeding $25 billion. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe … servicing Electron Microscopes. You enjoy being on the road and can expect to be travelling up to 30% of your time, primarily to our customer sites within the United Kingdom with opportunities to support colleagues within Europe from time to time. This role suits someone who enjoys working ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

reliable operation of end-user technology and local IT services while supporting business continuity and a positive employee experience. The role requires a strong customer-service mindset, effective communication and problem-solving skills, and the ability to work independently while operating within Boston Scientific's global IT standards, security … policies, security standards, regulatory requirements, and approved processes, and appropriately escalate suspected security issues or incidents. • Maintain a strong focus on the employee experience by providing responsive, professional, and clear communication throughout the support process. Essential Qualifications and Experience • A relevant IT qualification, professional certification, or equivalent practical ...

GP24 – free unlimited 24/7 access to a GP Training and development opportunities My client is in urgent need of a professional with experience in forward-thinking AI-assisted Content Writing to join their SEO team. If you're passionate about improving models and excited by the future … expert in content and user journey. You will be tasked with driving new and innovative content aimed at increasing revenues earned. About you: Strong experience in digital content production Strong experience of SEO Commercially experienced in AI platforms. Ideally some experience in managing production of social content. ...

opportunities using CRM tools. Work closely with internal and external technical specialists to ensure successful solution delivery. Monitor market trends, competitor activity, and customer needs to maintain a competitive edge. Develop and nurture strong relationships with key decision-makers across target industries. Collaborate cross-functionally (Sales Support, Marketing, etc. … enhance customer experience and deliver optimal outcomes. Maintain clear visibility of all sales activities and projects using internal planning tools. Deliver accurate forecasting and track performance against targets and budgets. What you will bring: Proven experience in account management and business development, ideally within the automation, robotics ...

Sales Applications Engineer Peterborough | Office-based | Salary £48-58k (dependent on experience) Calling experienced pump and hydraulics people. Are you... ready to swap layers of sign-off for the freedom to think, question and act wishing you had the opportunity to deal with technical enquiries in more depth … needs an experienced applications engineer who enjoys working out what will genuinely fit the problem. The role This is a technically led, customer-facing role at the heart of Hydromarque. You'll talk to customers, draw out the detail behind their enquiry, select and develop the right solution ...

Graduate Customer Support Engineer Salary: £26,000 - £29,000 Location: Clacton-on-Sea, Essex Job Type: Full-time, Permanent Opportunity Overview An opportunity has arisen for a Graduate Customer Support Engineer to join an established electronics engineering business specialising in advanced switching, simulation and relay technology. This role … technical expertise. Working closely with internal engineering, product and R&D teams, you will investigate technical issues, identify solutions and help improve the overall customer experience. You will also have opportunities to deliver customer training and contribute to technical documentation. Key Responsibilities Provide technical support to customers experiencing ...

work with silicon platforms. You will drive fast paced content projects, evolve content strategy and information architecture, prioritise, and develop scalable approaches that improve customer experience across programs. You will be joining a new collaborative team, establishing our vision of engaging content, built using innovative ways. We champion … processes for scalable content development and tooling beyond the immediate team. ResponsibilitiesLead content development for silicon projects, planning and driving activities from requirements through customer delivery. Independently identify content risks, gaps, dependencies, and opportunities; prioritise; and drive practical solutions without waiting for direction. Bring creative and innovative thinking ...

help drive a truly data-led culture across the organisation. In this senior role, you'll shape how the airport uses data to improve customer experience, enhance operational performance and support strategic decision making. You will get the opportunity to not only use your technical skills to make … reliability, championing a single source of truth and identifying opportunities for automation and process improvement. What Will Make You Successful You'll bring proven experience in senior data, analytics or insight roles, with strong numerical and problem-solving skills and the ability to turn complex data into clear, compelling ...

decision-making and drive sales opportunities. Deliver impactful training sessions to store management and colleagues, ensuring every interaction is memorable and engaging. Report on customer interactions, sales, and training sessions to provide insights and demonstrate return on investment. Attend contact centre roadshow activations and tactical pop-up activity, providing … track record of omnichannel routes to market, within the retail, online, digital or the contact centre space. You have a retail background with established experience either in store, area or territory management. You are a confident and passionate communicator delivering in person and virtual training sessions. You are comfortable ...

Looking for a hands on and experienced Project Manager who thrives in a fast-paced, customer-focused environment and enjoys working across multiple teams to deliver high-quality outcomes. Our client is a market leader in customer experience technology and this role offers strong career development, predominately ...

French Speaking Customer Support Analyst, Cambridge to £33,000, Hybrid working A leading Technology Specialist firm in Cambridge are looking for a French speaking customer support analyst. This is a full-time role providing professional and responsive support customers across Europe, helping them get the most from their … systems. You’ll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely with customers, installers ...

Spanish Speaking Customer Service Advisor, Spanish, Cambridge to £33,000, Hybrid working A leading Technology Specialist firm in Cambridge are looking for a Spanish speaking Customer Service Advisor. This is a full-time role providing professional and responsive support customers across Europe, helping them get the most from … their systems. You’ll handle customer queries across phone, email and live chat, investigate technical issues, process system changes and coordinate engineer appointments. You’ll use internal support tools to diagnose issues, manage cases and ensure customers receive timely and effective support. You’ll also work closely with customers ...

week in office) Employment Type: Full-Time An award-winning payments company transforming the way businesses and consumers move money. Through innovative technology, exceptional customer experiences, and a culture of continuous improvement, we are building the next generation of payment solutions. As they continue to grow, we are looking … high-performing software engineering teams, drive technical excellence, and help deliver scalable, secure, and resilient payment platforms. Must come from a .Net background with experience within either, Payments, Banking or Fintech environment with the ability to work in a fast paced environment. The Role As an Engineering Manager ...