Warehouse Service Delivery Manager
- Hiring Organisation
- NXA Talent
- Location
- West Midlands, England, United Kingdom
between customers, operations, engineering, IT and technology partners, ensuring warehouse automation solutions remain reliable, performant and aligned with operational requirements. This is a highly customer facing role, responsible for managing service performance across complex automated environments and ensuring agreed SLAs, KPIs and contractual commitments are consistently achieved. Key Responsibilities … industrial/IT-OT environments. Strong understanding of SLA, KPI and contractual service management. Experience managing incidents, problems, changes and escalations. Strong customer and stakeholder management skills. Experience coordinating multi disciplinary technical and operational teams. Strong understanding of root cause analysis and continuous improvement. Commercially aware with the ability ...