1 to 25 of 144 Customer Service Jobs in the Midlands

Customer Service Agent - Temporary Contract Location: Nottingham Contract Length: 10 weeks Start Date: Monday 2nd February 2026 End Date: Sunday 12th April 2026 About the Role As a Customer Service Agent , you'll deliver exceptional reactive and proactive support through our Live Chat function, using … Sales through Service' ethos. Reporting to the Customer Service Team Manager, you'll be part of a dynamic team focused on providing award-winning service and optimising customer value. Key Details Shifts: 4 on/3 off or 5 on/2 off (TBC) Includes ...

Customer Service Desk Analyst Location : KAPPTURE House, Outrams Wharf, Derby DE21 5EL Salary : £25,000 per annum Hours: Full time Are your ready to start your IT Customer Support career? Our client, Kappture, is an award-winning technology company which develops and builds robust hospitality technology solutions … house for large event organisers and demanding businesses worldwide. They are now looking to recruit a Customer Service Desk Analyst to join their growing team. What you’ll do: Inbound Call Handling: Answer incoming calls promptly and professionally, providing support for various IT-related issues. Initial Triage ...

Customer Service Agent - £26,000 + Benefits | On-Site in Worcestershire Tech Industry (Non-IT Support Role) Recruiting on behalf of our client We are pleased to be recruiting on behalf of our client , an established and growing organisation within the technology sector , for a Customer Service … join their on-site team in Worcestershire . This position is ideal for someone who enjoys supporting customers and delivering a high-quality service, without working in an IT helpdesk or support role. This role focuses on communication, relationship-building, and ensuring customers receive clear and helpful information regarding ...

includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees … revenues of €17.1 billion in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: Up to £58,000 p.a Location: East Mids, Derby site Hours: 40 hours ...

Customer Service Representative – Nottinghamshire – £23,800 Are you digitally confident, customer-focused, and passionate about helping users get the best from innovative technology? We are looking for a Customer Service Representative to join our client’s team, providing first-line online support. In this role … training and development A collaborative and supportive working environment Responsibilities: Providing first-line digital support for enquiries using online portals and diagnostic tools Taking customer calls, offering clear advice and guidance Advising customers on efficiencies and best use of products Identifying and responding to any applicable ‘first fix’ solutions ...

your career in business administration within a fast-paced and technology-driven environment. You’ll be providing day-to-day administrative support to our Customer Service and Billing team, helping ensure the smooth delivery of services to our clients. Role Key Responsibilities Support the team with all aspects … maintain CRM and billing systems, ensuring data accuracy and up-to-date records Assist with reporting tasks and internal communications Help track contract renewals, service tickets, and subscriptions Undertake general administrative duties including scanning, filing, and preparing documentation Attend training and development sessions as part of the apprenticeship program ...

Recruitment is recruiting a Customer Resolution Specialist to join our client, a telecoms and technology company who are recognised as a leader in their field. As a Customer Resolution Specialist, you will be the primary point of contact for valued customers, addressing their concerns and providing exceptional support … ensure their satisfaction. Benefits & Package for a Customer Resolution Specialist: Salary: £25,000 per annum Hours: Monday - Friday, 9am - 5:30pm Contract Type: Permanent Location: Solihull 33 days holiday (including Bank Holidays) Referral Bonus - Recommend a friend Employee Assistance Programme Private Medical Insurance after probation Enhanced Maternity and Paternity ...

being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices … encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS This role is subject to an Enhanced Disclosure and Barring Service ...

learn how to: Support colleagues with technical issues Keep ICT systems running smoothly Help users get the most out of their software Deliver excellent customer service Work on real projects that support our services What’s In It for You? A Level 2 Customer Service qualification … required) A supportive team that values your ideas and helps you grow Clear development and progression opportunities You’ll be helping us deliver excellent customer service across Birmingham Children’s Trust, making sure every interaction is positive and professional. We have been rated as ‘Good’ by Ofsted, following ...

zero and digital and industrial transformations. EQUANS is a Bouygues group company. The Helpdesk Administrator is responsible for providing efficient administrative and customer service support across Facilities Management operations, ensuring all maintenance requests are logged, tracked, and resolved within agreed service levels. Acting as the first point … phone, email, or fax. Log, track, and manage the full life cycle of work orders through the Maximo CAFM system. Apply and monitor service level agreements (SLAs), ensuring urgent requests are prioritised appropriately. Coordinate and assign work to in-house engineers or subcontractors and raise purchase orders when needed. ...

Nutshell We have a fantastic opportunity for a Service Delivery Engineer to join our team within Vistry Services. You may be based out of our Leicester or Peterborough offices but travel may be required to both. As our Service Delivery Engineer, you will provide first class level … customer service to all users, you will be a 2nd line escalation point for the service desk. A key element to the role is being visible within the business, provide onsite support to users irrespective of their location. We value in-person collaboration and team culture ...

schools as part of a wider IT team Key Responsibilities: Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain accurate records of IT assets and configurations. Support evening events when required and assist with IT inductions for new staff. Uphold safeguarding responsibilities at all times. About You: Previous ...

looking for Technical support Analysts - 1st line The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site … shift (must have own transport) Ability to prioritise tasks on a busy and fast paced Service Desk Ability to work well in a team and under own initiative Great problem-solving skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket ...

Brook Street is working with a leading Belper based boiler company looking for experienced Technical Advisors to join their team offering best in class service to their customer base. Location: Belper - office based role Start date 2nd Feb, immediate interviews available Hours of Work: Full-time: 39.5 hours … Friday: Between 8am - 6pm Saturday: 9am - 12pm Key Responsibilities: Provide expert technical advice and solutions to Gas Safe registered engineers as part of the Service Technical team. Troubleshoot and resolve technical issues, offering timely and efficient solutions to maintain project progress. Assist in the development and implementation of technical ...

Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise … customer engagement, streamline omnichannel communication, and improve service performance through Sprinklr Modern Care and related systems. You will lead the design, configuration, and integration of Sprinklr capabilities into complex technology landscapes, ensuring seamless alignment with business needs while providing expert consultancy to stakeholders across the organisation. Key Responsibilities ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure … describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records ...

company and get hands-on experience. You’ll gain new skills and work alongside experienced staff. Be a helpful technician– Helpdesk Habits Customer Service course provided Input within team meetings Support queue– working on assigned tickets Technical calls- taking calls in technical queue and triage Tech onsite shadowing … assistance Customer Service Department Development- New ideas to Support Team Leader Time Management- Managing own tickets and time entries Customer site knowledge - Ability to retrieve/notice inconsistencies in info Ongoing Training Development - Assigned Training Personal and shared work area maintenance and cleanliness Follow company policies & procedures ...

Centre) Vendor with a Tier 1 telephony platform underpinning our in-house built Software. We enable SME businesses across the UK to offer exceptional customer service to their end customers. We work across industries and our technology enables customer interactions across Public section, Insurance, Finance, Utilities … hardware/software to meet system requirements resulting in increased productivity and ensuring stability. Complete installation and configuration of Asterisk voice servers to meet customer and service uptime requirements Maintenance and configuration of new Bordernet SBCs to meet customer and service uptime requirements Ideally you will ...

Client Services Adviser Join a fast-growing team where your customer skills and passion for technology make a real difference. This varied role blends client service, technical troubleshooting, and data analysis—all while supporting innovative systems that improve lives. The role: Deliver responsive first-line support and solutions … written English. Coordinate daily maintenance checks, schedule referrals, and manage dispatch processes. Liaise with social workers, therapists, technology teams, and families to deliver seamless service and resolve challenges quickly. Signpost clients to experts within our business for specialist support. Spot opportunities to upsell and support the sales team ...

excellent opportunity for an individual to work for a business that stands out with unbeatable customer service, as part of your role you will be checking IT goods-in, such as lap tops & PC's. Also a possibility of becoming involved with adding products for sale to Amazon … Closing Date Tuesday, 13th January 2026 Start Date Tuesday, 27th January 2026 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Qualifications English GCSE, grade 4/C (Essential ...

involves providing critical IT support to retail stores, ensuring the smooth implementation of new technology systems. Key Responsibilities: Providing day-to-day store-facing service, over the phone and on Teams Planning, booking, and processing store schedules for technology implementation to ensure programme efficiency Identifying issues proactively and working … assist in rolling out schedules Championing the behaviours and values upheld by Specsavers Working collaboratively and cross-functionally with all relevant departments Delivering exceptional customer service to store partners Job Requirements: Experience in IT support, particularly within a retail environment Familiarity with Windows 11 and associated technological implementations ...

enthusiastic and innovative Junior IT Service Desk Analyst looking for a new fast paced challenge which will enhance your skills and ability even more? Are you customer focussed and efficient and want to take your career to the next level? Do you live in Northampton or the local … area? Look no further this is the role for you. Work place: My very professional, friendly, and successful client have a large service user base which needs support in many elements of Information Technology. This highly professional company has created an additional role for a Junior Service Desk ...