IT Support Apprentice
- Hiring Organisation
- UNIVERSAL TECHNOLOGIES LTD
- Location
- Unit 5, Hurricane Drive L248RL, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
This is an entry-level apprenticeship role within our support team. You will learn how to provide friendly, reliable first-line IT support to customers while working towards your apprenticeship qualification. You will be supported by experienced colleagues and given the opportunity to build practical skills. Role … friendly first point of contact for customers, under the guidance of the support team Log support requests accurately in the ticket system, including clear notes and updates Follow agreed processes for triage, escalation and communication Help troubleshoot basic IT issues using remote support tools, with support ...