226 to 250 of 258 ITIL Jobs in London

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector familiarity with CAF maturity assessments and process audit readiness experience with ...

outside of normal business hours. Proactively provide attention and escalation for urgent issues or concerns during the customer lifecycle with SAS, provide expertise in ITIL processes to manage customer service delivery and support and apply critical thinking on service issues to drive issue resolution, ensuring root cause analysis and corrective … 5+ years of service account management, customer success management, project management, consulting, or related role experience. Experience in at least one vertical market preferred. ITIL qualified will be preferred although it is not essential. Excellent communication skills, ability to work well under pressure and establish and maintain strong customer relationships. ...

Site Reliability Engineer - SRE/Infrastructure/Python/Powershell/AWS/Observability/ITIL - PERM - Financial Services Job Purpose: The role is primarily responsible for developing SRE methodologies and ensuring they are applied to the Cloud hosted environment. In addition, the role will act as a central point ...

+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management, SLA & KPI Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions … embed a clear vision for excellent customer support. Design, implement and continuously improve a Tier 1, Tier 2 and Tier 3 support model. Apply ITIL service-management principles across incident, problem, change and continuous improvement activity. Optimise Zendesk, including ticket routing, workflows, reporting, automation and knowledge management. Establish meaningful KPIs ...

Good knowledge of ServiceNow and its capabilities Consultancy experience working with complex organisations Process design and ownership background Experience communicating with senior stakeholders Proven ITIL or other process best practice knowledge Excellent client facing and engagement management (trusted advisor) Strong analysis and problem-solving skills In depth understanding of Service … Management best practice - ITIL Proven ServiceNow implementation experience including non-IT processes Experience designing and implementing custom applications is advantageous Desirable certifications ServiceNow Certified System Admin ServiceNow Implementation Specialist ITIL (or another process best practice such as Six Sigma or COBIT) Agile Foundation or Practitioner is desired but not essential ...

Provide subject-matter expertise to project teams and senior stakeholders.**Desired Academic and Professional Qualifications:**The ideal candidate will have experience working within an ITIL‐governed environment and established infrastructure support frameworks. They will hold a bachelor’s degree in Computer Science, Information Technology, or a related discipline, or possess … education, technical training, and practical experience.Relevant industry certifications (e.g. PCNSE, NSE, CCNP Security, or CISSP) or substantial real‐world application are expected, while ITIL and/or PMI certification is considered an advantage.**Required Knowledge and Level of Experience:*** Experience defining and implementing network segmentation and micro‐segmentation strategies.* Strong ...

outcomes and regulatory conduct standards sit at the centre of the role. Key Responsibilities Resolve incidents and requests within SLA Manage problems using an ITIL-aligned approach Identify and mitigate technology risks Maintain documentation and knowledge articles supporting information security and compliance standards Perform regular health checks on critical services … Linux, with database and middleware platforms Confidence managing third-party vendor relationships against SLAs Familiarity with UK payment schemes and payment technologies Experience within ITIL and information security management frameworks Experience with enterprise monitoring/alerting tools Ability to write SQL queries, stored procedures, and reports Experience configuring Single Sign ...

handle problem resolution, incident management, and process improvement in a production environment. Your strong SAP knowledge, combined with your excellent customer management and ITIL process awareness, will be instrumental in delivering exceptional service and continuous improvement for our clients. Qualification We are looking for experience in the following skills: Excellent … forecasted revenues, and maintaining Cost-to-Charge Ratio (CCI%) for engagements. Strong service delivery and AMS (Application Maintenance Services) skillset, with awareness of ITIL processes. Deep understanding of SAP, and the capability to handle non-SAP components when required. Familiarity with operations, including monitoring utilization levels of the team. Have ...

across range of areas Use Service Management, Quality Assurance Testing, and Delivery Management tooling Desirable Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc Experience of solving complex problems for users through the use of technology … management products/services in healthcare (NHS) Education/Qualification Essential Previous Service Desk Experience Desirable Service management qualification or equivalent experience (example: ITIL) Management/leadership qualification or equivalent experience Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Disclosure and Barring Service Check This post is subject ...

implementing robust controls across identity, workloads, data, and the software supply chain. The successful candidate will collaborate effectively with various teams and vendors, champion ITIL processes, and stay ahead of emerging cloud and DevSecOps technologies. Responsibilities Manage and maintain CSPM/CNAPP platforms, cloud-native security services, and policy … analysis, provide recommendations, and execute problem resolutions. Collaborate with various teams to resolve technical and operational issues, influencing and following through on resolutions. Champion ITIL processes for change, incident, and problem management, ensuring efficient and effective practices. Qualifications Bachelor's degree in Computer Science, Information Systems, or related field ...

manage audit and IT security requirements Excellent communication and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days … Operational Resilience (OpsRes) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate ...

manage audit and IT security requirements Excellent communication and leadership skills, with a structured, detail-focused approach Desirable: current ServiceNow certifications, familiarity with ITIL/COBIT, and exposure to DORA compliance The package: Up to £120,000 plus bonus and benefits, based in London with hybrid working (3 days … Operational Resilience (OpsRes) Specialist, Business Continuity Management (BCM) Specialist, Third-Party Risk Management (TPRM) Consultant, Risk & Compliance Technology Engineer, ServiceNow Platform Engineer, ServiceNow Administrator, ITIL, COBIT, DORA compliance. Deerfoot Recruitment Solutions Ltd is a leading independent tech recruitment consultancy in the UK. For every CV sent to clients, we donate ...

including budget forecasting and cost control. Understanding of IT infrastructure, enterprise applications, and digital transformation delivery. Desirable Knowledge of Agile delivery methods. Understanding of ITIL service management and transition principles. Qualifications & Experience Essential Proven track record of successfully delivering complex IT-enabled change projects and programmes in regulated or safety … nuclear, energy, or major infrastructure sectors. Familiarity with EDF Group IT governance processes and standards. Experience in Agile or hybrid delivery methodologies. Understanding of ITIL service management and transition principles. Experience with digital transformation projects involving enterprise applications, data platforms, or infrastructure modernisation. Rullion celebrates and supports diversity ...

Your roleAs an Automation/Flow Designer Specialist, you will be responsible for designing, developing, testing, and optimizing automations on the ServiceNow platform. This role is central to build operational processes into efficient, reusable automated ...

days/week) Employment: Full-time, 3-year fixed-term contract Core stack: M&A, TSA Management, Carve-out, IT Service Management, ITIL, Stakeholder Management, Contract Management, Risk Management Posted: 2026-07-27 Mission & context Our client is a major media and entertainment company currently undergoing a significant structural split … management Demonstrated experience managing and enforcing legal contracts, commercial schedules, and SLAs Broad technology literacy covering infrastructure, cyber security, enterprise applications, and ITSM/ITIL Prior experience in Global Media, Entertainment, Broadcast, Telecoms, or heavily regulated tech environments Familiarity with production business models (e.g., content creation for streaming platforms like ...

IPMI, iLO, iDRAC, Redfish, and related tooling Partner with infrastructure tooling and observability teams to improve telemetry, alerting, and system visibility at scale Own ITIL‐aligned processes across Incident, Major Incident, Problem, and Change Management, ensuring strong execution and continuous improvement Lead root cause analysis and ensure corrective actions … Understanding of workload schedulers and running workloads across multiple systems in parallel. Practical experience with at least one parallel storage platform. Experience working in ITIL‐aligned environments, including Incident, Major Incident, Problem, and Change Management Strong troubleshooting skills in high‐pressure operational environments, with a track record of incident ownership ...

requirements into robust ServiceNow designs, govern future-state processes, and collaborate with cross-functional delivery teams to ensure successful implementation. The role requires deep ITIL/ITSM knowledge, strong analytical and stakeholder management skills, and experience across the full project lifecycle #J-18808-Ljbffr ...

strategic IT service improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation. You'll lead initiatives including: ITIL 4 and IT Service Management improvement Cyber Security enhancement IT Disaster Recovery and Operational Resilience Supplier rationalisation and MSP transition Service governance and continual improvement Target … lasting value. About You We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including: IT Service Management (ITIL) Infrastructure transformation Cyber Security Disaster Recovery Supplier and vendor management IT operating model or service improvement initiatives Executive stakeholder management Delivery within complex or regulated ...

Senior Cyber Security Consultant As a Senior Cyber Security Consultant at Actica, you will have the opportunity to provide support to a wide range of high‐profile UK public sector, critical national infrastructure and defence ...

SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples where this has been done ServiceNow … required Assisting with system testing and UAT Providing advice and guidance to customers on the best approaches for implementing ServiceNow in terms of: ITIL best practice, ServiceNow best practice, Industry trends and use of ServiceNow Keeping abreast of industry trends in Service Management and developments in the ServiceNow portfolio Sharing ...

Programme Manager - M365, IAM, Infrastructure, Cutover, Planning, Mergers, Delivery, Prince2, PMP, ITIL, RAID, Azure, Due Diligence, Hybrid (London 4d/w) This is an exceptional M&A Programme Manager opportunity to join a leading tech company. The M&A Programme Manager is Hybrid with 4 days a week on site … M365 Azure IAM Delivery Cutover Line Management Prince2 or similar Desirable skills as M&A Programme Manager Window certifications Azure Certifications Project Management Certification ITIL This is an exceptional M&A Programme Manager opportunity with exciting projects and career progression on offer. Key skills: M&A Programme Manager - M365 ...

cloud, infrastructure, monitoring and enterprise applications Drive automation, workflow optimisation and AI-enabled service management initiatives Define architecture standards, governance and best practices Support ITIL-aligned Incident, Problem, Change, Asset and Configuration Management processes Lead upgrades, migrations and transformation projects across complex enterprise environments Produce solution designs, architecture documentation … Strong BMC Helix/Remedy architecture expertise Experience with ITSM, Discovery, CMDB and Digital Workplace implementations CIS Controls v8.1 implementation experience Strong understanding of ITIL frameworks and service management best practice Experience integrating cloud platforms, enterprise systems and automation tools Knowledge of Python, PowerShell, REST APIs or orchestration technologies ...

senior IT/Service Operations leader, ideally having led the stabilisation and transformation of a team through a period of significant change Deep, practical ITIL 4 expertise across Incident, Problem, Change, Release and Service Level Management, with the credibility to redesign and enforce standards, not just document them Working knowledge … management reporting so performance, risk and improvement actions are visible, evidence‐based and tracked to closure rather than reactive and undocumented Define and enforce ITIL 4‐aligned operational standards and controls, spanning Incident, Major Incident, Problem, Change, Release and SLA management, with full traceability and audit readiness, closing the current ...

Location:London, London, United KingdomJob ID:R0137117Date Posted:2026-07-24Company Name:HITACHI RAIL LIMITEDProfession (Job Category):Legal, Compliance & AuditJob Schedule:Full timeRemote:NoAbout UsA career at Hitachi Rail will help create a legacy. ...

skills (with at least 2 years of project management experience within IT) to deliver changes and improvements. Experience of Kanban, Scrum and Waterfall frameworks. ITIL or ITSM experience preferred (ITIL Foundation would be desirable). Understanding of Waterfall, AGILE, and PRINCE2 methodologies. PRINCE2 – Foundation (required). AGILE – CSM (desirable). ...