End User Support
- Hiring Organisation
- Marks Sattin
- Location
- London, United Kingdom
- Salary
- £ 80 K
ITSM tools, ticket discipline, SLA-driven delivery, and clear case ownershipUnderstanding of JML processes, access governance, and controlled execution of user changesGood understanding of ITIL-aligned incident, request, and problem managementStrong communication, stakeholder management, and troubleshooting skills in business-facing environmentsComfortable working in a process-led model with clear boundaries ...