576 to 600 of 677 ITIL Jobs in London

Permanent role salary £(phone number removed) plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX. We're looking for an IT Service Delivery … technology control frameworks are effectively implemented, monitored and embedded across the organisation. The role will focus on: Operational governance oversight across the 17 ITIL Service Management practices. Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness. Producing governance reporting, management ...

Permanent role salary £80-120,000 plus pension and bonus Requirements : experience with IT Service Management, governance, operational resilience or technology control environments, ITIL, COBIT, Knowledge of financial services regulations including DORA, FCA/PRA Operational Resilience, ECB ICT expectations and SOX. We're looking for an IT Service Delivery … technology control frameworks are effectively implemented, monitored and embedded across the organisation. The role will focus on: Operational governance oversight across the 17 ITIL Service Management practices. Supporting governance over services linked to Important Business Services, Critical Important Functions, resilience, audit, regulatory remediation and control effectiveness. Producing governance reporting, management ...

negotiationsTransition & Operating Model SetupWork closely with delivery teams to:Mobilise and transition new AMS engagementsDefine service governance, SLAs, KPIs and reportingEstablish service management processes (ITIL-aligned)Ensure operating models meet public sector requirements, including data protection, security and complianceDelivery Assurance & GovernanceProvide ongoing delivery assurance across AMS engagementsChair or support service … multiple levels, from CxO stakeholders to L2/L3 engineersAbility to adapt communication style to suit technical, operational and executive audiencesSolid knowledge of ITIL-based service management principlesExcellent written and verbal communication skills, including senior client presentationsStrong commercial awareness and negotiation skillsDesirableExperience operating within UK public sector frameworks (e.g. ...

opportunity you've been looking for. Key Responsibilities Lead, mentor and develop the internal IT team Own service delivery, escalations and operational performance Drive ITIL best practice, service improvements and user satisfaction Manage third-party suppliers, partners and technology vendors Support project delivery and business technology initiatives … BYOD and remote access security policies Microsoft Purview Data Loss Prevention (DLP) Identity and Access Management Service Desk ownership IT Operations Management ITIL environments Supplier and vendor management Backup, Disaster Recovery and Business Continuity Cyber security governance and security policy management Microsoft Copilot Chat Microsoft Copilot for Microsoft 365 Microsoft ...

level designs, low-level designs and service documentation. Experience defining and managing service acceptance criteria, traceability matrices and assurance processes . Strong knowledge of ITIL service management principles , particularly Service Design, Service Transition, Change Management and Continual Improvement. Experience working within multi-supplier environments , coordinating dependencies and interfaces across multiple … service requirements. Qualifications Ideally candidates will hold: Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. TPBN1_UKTJ ...

level designs, low-level designs and service documentation. Experience defining and managing service acceptance criteria, traceability matrices and assurance processes . Strong knowledge of ITIL service management principles , particularly Service Design, Service Transition, Change Management and Continual Improvement. Experience working within multi-supplier environments , coordinating dependencies and interfaces across multiple … service requirements. Qualifications Ideally candidates will hold: Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline, or equivalent professional experience. ITIL 4 certification Foundation as a minimum, with advanced qualifications preferred. Knowledge or experience of ISO 20000 or equivalent IT Service Management standards. ...

giving you the very best of good work life balance. About us Digital Assurance falls within the Digital Services umbrella, which follows the ITIL standard of Service Management, empowering technology and process to ensure the customers have the best possible end result. Locations: The Digital Assurance team are based across … service. Any review will be undertaken in conjunction with the post holder. Person Specification Qualifications Essential Educated to Masters level or equivalent experience ITIL Foundation Version 4 or equivalent Desirable Customer Service Qualification Experience, Knowledge and Skills Essential Experience of providing leadership to staff individually and to teams Experience with ...

regulatory compliance, and reduce carbon footprint.Service Management Transformation: Lead the design and delivery of enhanced service management capabilities, processes, and operating models aligned to ITIL v4, DevOps, and Agile, driving innovation, agility, service quality, and cost optimisation.Modernisation & Integration: Guide clients through holistic service framework evolution across governance, skills, culture, tooling … support your career development and the skills demand within the company, certifications etc.Your Profile• Practical experience designing and implementing Service Management frameworks aligned to ITIL V4, optimising ITSM tooling, defining operating models, and driving IT and business automation.• Comfortable in client-facing roles with expertise in business case generation, commercial ...

will be assessed. Person Specification Experience Essential Relevant IT qualification e.g. Microsoft Certified Technology Specialist in Windows 7 or 8, IT Hardware Vendor certification ITIL Foundation Evidence of Customer Facing skills course and/or experience Desirable Communications support qualification Microsoft Certified Technology Specialist in Windows 7 or 8 Experience … providing at desk IT support, installation and configuration services Experience of working in a complex IT networked environment Experience of working in a ITIL driven environment Working to SLA targets and meeting tight deadlines under pressure Desirable NHS ICT or Support Experience Small Contact Centre/Help Desk (extended hours ...

Join us at Wolters Kluwer and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world ...

delivery teams and customer stakeholders. Key Responsibilities Manage service delivery in line with SLAs and KPIs. Lead service reviews, reporting and governance meetings. Ensure ITIL processes, including Incident, Problem and Change Management, are followed. Act as the main escalation point for service-related issues. Coordinate delivery across multiple teams … Build strong relationships with customer and internal stakeholders. Requirements Essential Experience as a Service Delivery Manager in a managed services environment. Strong knowledge of ITIL service management. Experience managing business-critical services and multi-vendor environments. Ability to manage stakeholders and communicate effectively. Experience with SLA/KPI reporting ...

experience in 1st/2nd Line Treasury systems or financial systems support Understanding of Treasury processes (payments, liquidity, settlements) Experience with incident management and ITIL processes Strong analytical and troubleshooting skillsDesirable Experience in FIS Integrity System Basic SQL or data interrogation capability Exposure to SWIFT, APIs, and integration technologies Experience … supporting UAT or testing cyclesQualifications Degree in Finance, IT, or related discipline ITIL Foundation (preferred)Experience with FIS Integrity or similar Treasury and Risk Management systems is highly desirableA proactive attitude and ability to adapt to a hybrid work environmentThis will be a hybrid role with 3 days ...

knowledge , taking ownership of both day-to-day operational delivery and the longer-term evolution of your services through Agile ways of working and ITIL best practice. What you’ll do: Lead the successful delivery of allocated BSC services , ensuring obligations, customer expectations and contractual SLAs/KPIs … services Experience managing and developing a team, including setting direction, delegating work and supporting performance Strong understanding of service management principles and ITIL best practice , including incident, problem, change and service level management Experience taking accountability for operational services, performance and customer outcomes Strong stakeholder management and communication skills, including ...

reviews, proposal development and technical presentations Contribute technical expertise to pre-sales conversations, evaluate new products and technologies Drive IT service excellence aligned with ITIL principles Skills: Strong experience working with an Apple business with deep knowledge of MAC Proven experience working in an MSP environment Excellent understanding … Azure) Ability to use AI tools, such as Claude on a daily basis Apple/Jamf Certified ideally Experience managing IT services within an ITIL framework Outstanding troubleshooting, problem solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects ...

About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges through strategy, design, engineering, and delivery. We work closely with our clients ...

hackajob is partnering directly with Solirius Reply to hire for this role. About Us: Solirius Reply, part of the Reply Group, is a technology consultancy and digital transformation partner that helps organisations solve complex challenges ...

premises and public cloud Experience in observability and monitoring tools and techniques Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with one or more general purpose programming languages and/or automation scripting Working understanding of public cloud ABOUT ...

environment both on premises and public cloudExperience in observability and monitoring tools and techniquesExposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skillsExperience with one or more general purpose programming languages and/or automation scriptingWorking understanding of public cloudJ.P. Morgan ...

premises and public cloud Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework AI skills/integration - familar with Co Pilot/LLM suite Strong communication skills (written and verbal) and strong client engagement skills Proven ability ...

both on premises and public cloudProficient in observability and monitoring tools and techniquesExperience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) frameworkAI skills/integration - familar with Co Pilot/LLM suite Strong communication skills (written and verbal) and strong client engagement skillsProven ability to translate ...

stakeholders. A proactive mindset focused on service improvement, automation, and operational resilience. Desirable Experience Experience supporting investment management, wealth management, trading, or financial platforms. ITIL certification or strong ITIL working knowledge. Experience with monitoring and observability tools. Scripting or automation experience. Knowledge of operational resilience, disaster recovery, and security controls. ...

Substantial experience in IT Service Continuity, Disaster Recovery or technology resilience, including recovery planning, RTOs, RPOs, service criticality and dependency mapping. Strong understanding of ITIL-aligned service management and its integration with business continuity, cyber recovery and operational resilience. Experience shaping resilience strategy and improvement priorities, translating business needs, emerging … needs. Ability to drive remediation and continual improvement, maintain clear risk and assurance evidence, and build resilience capability through coaching and knowledge transfer. Preferred: ITIL 4 Foundation or higher certification. Business continuity, disaster recovery or resilience certification, such as CBCP, MBCI, ISO 22301, ISO 27301, NIST, DRII or equivalent. Experience ...

third-party suppliers, you will lead the delivery of technology initiatives while ensuring changes are introduced into production safely, efficiently and in line with ITIL best practice. The Role A significant focus of the role will be to develop and embed a robust Change Management capability . You will take … technology environment . You will have: Proven experience of setting up, running or transforming an IT Change Management function . Strong practical experience of ITIL Change Enablement and Service Transition. A background delivering technology projects and business change within financial services, banking or another highly regulated environment . Experience managing ...

paths to accelerate resolution. About You: You have proven experience leading IT support or technical operations in a product or services environment. You understand ITIL practices and service metrics, and you are comfortable interpreting SLAs, SLOs, and error budgets. You can administer common stacks (Windows/Linux servers, identity … clients and engineers, make sound trade‐offs under pressure, and mentor teammates to raise the bar. Nice to Have — Technical: You can apply the ITIL framework to improve incident, problem, and change management and to raise overall service quality. You use ticketing systems such as Jira to structure workflows, track ...

routing, firewalls, VPNs, LAN and Wi-Fi environments Experience working with suppliers, service providers or project teams Professional certifications such as CompTIA, CCNA, ITIL or equivalent experience would be advantageous but are not essential. Experience of PCI DSS, ISO 27001 or ITIL environments would also be beneficial. Driving Licence Requirement ...