shape the roadmap for technology operations, ensuring operational readiness and sustainable support models. Establish and maintain governance frameworks, ensuring compliance with relevant standards (e.g. ITIL, ISO). Drive a culture of operational excellence, customer focus, and continuous improvement. Provide reporting, insights, and recommendations to support effective decision-making and delivery … timelines and outcomes. Demonstrated ability to produce clear reporting, track progress, and recommend corrective actions. Solid understanding of governance and compliance frameworks such as ITIL and ISO standards. Experience aligning technology solutions with broader business strategies and user needs. Degree, management qualification, or equivalent professional experience. PRINCE2 Practitioner or similar ...