101 to 125 of 159 ITSM Jobs in the South East

initiatives. Analyse post‐implementation reviews and lessons learned to improve future readiness activities. Required Skills & Experience – Essential 5+ years’ experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. … solving capabilities. Ability to coordinate multiple projects and priorities simultaneously. Required Skills & Experience – Desirable ITIL Foundation or higher certification. Experience with ServiceNow or equivalent ITSM platforms. Project Management qualifications (PRINCE2, Agile, PMP, etc.). Knowledge of Operational Acceptance Testing (OAT). Experience within complex and secure environments. Key Deliverables Operational ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation and configuration experience … worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation for the installation and configuration of ITSM ...

observability landscape - events, metrics, logs, traces - and a clear-eyed view of what AIOps genuinely delivers versus what the marketing says. Enterprise-scale ITSM/CMDB and event management experience. Enough applied ML awareness (anomaly detection, event correlation) to evaluate vendor claims. If this role is of interest and would ...

record of leading and building technology operations within a large, complex organisation, ideally within local government or the public sector. Strong working knowledge of ITSM principles and modern technology platforms, and a track record of improving service quality and resilience. Experience of managing significant budgets, supplier relationships and workforce planning ...

Incident or Crisis Management. Domain Expertise: Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems. Tech & Frameworks: Strong understanding of modern ITSM, SRE principles, and observability. Regulatory Experience : Comfortable operating and communicating within highly regulated environments. Collaboration & Influence: Ability to translate technical issues for executives and align ...

disaster recovery processes, ensuring data integrity and business continuity requirements are met Maintain accurate records of incidents, requests, assets and resolutions through IT service management tools Develop and maintain technical documentation, user guides and operational procedures Deliver IT guidance, training and support to users across the organisation Support IT projects … similar role Experience supporting Windows, macOS and Linux environments Strong knowledge of Active Directory, Azure AD and user account administration Experience working with IT service management tools and ticketing systems Understanding of networking fundamentals including TCP/IP, DNS and VPN technologies Knowledge of IT security principles including access controls ...

SSE is seeking a Service Resilience Lead to oversee resilience, continuity and recovery across services in a SIAM hybrid environment. You will ensure required capabilities, evidence, controls and improvement actions are in place and operating ...

ServiceNow Technical Consultant (ITSM/ITOM) We are seeking an experienced ServiceNow Technical Consultant with strong platform build and integration expertise to support the delivery of enterprise‐scale ITSM and ITOM implementations. The successful candidate will be responsible for designing, configuring, developing, and supporting ServiceNow solutions aligned to business … cloning, and release management activities Monitor platform health, performance, and compliance with organisational standards Platform Configuration & Development Configure and customise core ServiceNow modules, particularly ITSM and ITOM Design and develop workflows, Flow Designer automations, business rules, client scripts, UI policies, and notifications Perform UI customisation using Service Portal, Workspace, forms ...

management. Experience leading teams and driving operational improvements. Excellent stakeholder management and communication skills. Experience managing escalations, risks and operational incidents. Knowledge of IT Service Management (ITIL/ITSM) principles and best practices. Experience working within enterprise IT infrastructure, cloud, application support or managed service environments. Highly Desirable Experience supporting ...

Business Development Representative IT Services Location: Reading, Berkshire Office-based Type: Permanent, Full-time Salary: £26,000£32,000 basic - Double OTE - Uncapped earning potential Start Date: ASAP The Opportunity An exciting opportunity has arisen ...

regional collaboration. You will act as the final escalation point for Linux issues, mentor teams, and lead deployment of new compute platforms. Strong troubleshooting, ITSM, and scripting skills are essential. #J-18808-Ljbffr ...

complex Linux issues, deploy new technologies, pilot PoCs, and manage end-to-end technical projects with cross-functional collaboration. A proactive mindset and strong ITSM/DevOps exposure are essential. #J-18808-Ljbffr ...

help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow platform and wider Service Management … demand, prioritise enhancements and oversee the delivery of new capabilities that maximise business value. Drive Service Management excellence by ensuring ServiceNow effectively supports key ITSM processes, including Incident, Problem, Change, Request, Knowledge, Configuration, Service Level and Asset Management. You'll champion automation, workflow optimisation and self-service capabilities to improve ...

internet and connectivity issues. Supporting Microsoft Teams, Zoom, Webex and meeting-room/AV technology. Managing incidents and service requests through an ITSM platform such as ServiceNow . Working with third-party IT suppliers and managed service providers. Supporting IT projects, device deployments, asset management and service improvements. Maintaining accurate … skills and the ability to explain technical issues to non-technical users. The discretion and judgement required when supporting senior stakeholders. Experience working with ITSM/ticketing systems and third-party suppliers. ITIL Foundation, Microsoft certifications, endpoint/security qualifications or experience within financial services/investment environments would ...

Manager to join a growing technology and cyber security services team. The role would suit someone with a strong background in service delivery, IT service management or managed security services, who enjoys working with customers and solving problems. What you’ll be doing Manage the day-to-day service relationship … Management, ideally within a technology, managed services, networking or cyber security environment. You should have experience with: Customer-facing service delivery. ITIL/IT Service Management principles. Managing SLAs, KPIs and service performance. Service reviews, reporting and stakeholder management. Incident, problem and change management. Customer onboarding and service transition. Working ...

into monitoring failures, event-processing issues and integration problems. Provide technical support during major incidents and conduct root cause analysis. Integrate monitoring platforms with ITSM, ticketing, automation and reporting tools, including ServiceNow . Develop automation scripts and tooling to improve operational efficiency. Support event forwarding, gateways, APIs and third-party … communication and stakeholder management skills. Desirable Experience administering IBM Tivoli Monitoring (ITM) . Experience with Dynatrace, IBM Instana or OpenTelemetry . ServiceNow or equivalent ITSM integration experience. Financial services/banking or other highly regulated environment experience. Experience leading technical projects or platform improvement initiatives. Knowledge of REST APIs, JSON ...

Asset Management or a related discipline. Minimum 10 years of experience in performance management, service assurance, asset management, service delivery, operations management or IT service management within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans … Experience working with service performance data, operational metrics, reporting packs, dashboards and governance evidence in a structured and auditable manner. Strong knowledge of IT service management and operational governance, including incident, problem, change, service review, performance reporting and continuous improvement interfaces. Demonstrated ability to coordinate across technical, operational, commercial ...

managing performance metrics (SLAs, KPIs) and leading formal service review meetings. Certification: ITIL Foundation certification (or equivalent) is highly desirable; deep understanding of IT Service Management processes (Incident, Problem, Change). Soft Skills: Exceptional communication, diplomatic negotiation, and conflict resolution skills to manage challenging operational discussions effectively. Key Competencies … firm approach to manage and resolve vendor disputes quickly and effectively, ensuring service restoration and holding vendors accountable to contractual obligations. IT Service Management (ITSM): Deep practical understanding of ITIL principles (Incident, Problem, and Change Management) as they relate to and are executed by third-party vendors. Stakeholder Communication: Ability ...

management initiatives. Analyse post-implementation reviews and lessons learned to improve future readiness activities. Essential 5 + year's experience in IT Service Management (ITSM) and Service Transition processes. Strong understanding of ITIL principles and frameworks. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. ...

across multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality … customer satisfaction. Qualifications and Skills: Proven experience (5+ years) in service delivery management, preferably in a large, multi-client organization. Strong understanding of IT service management frameworks, such as ITIL, and experience implementing and optimizing service management processes. Experience in managing SLAs, KPIs, and customer satisfaction metrics. Strong problem-solving ...

cross-platform software solutions essential Solution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud ...

Sole National with active DV Clearance Strong experience in IT service delivery, IT operations or client-facing IT roles Strong understanding of IT service management frameworks, ITIL v3 or v4 certification preferred Experience with ITSM tools such as ServiceNow, Jira Service Management or CA Service Desk Excellent communication, stakeholder management ...

Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM platform, including workflows, reporting and categorisation. Work closely with Cyber Security, Infrastructure, Engineering and wider business stakeholders. Use operational data and trends to identify recurring … Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms, including queues, workflows, SLAs and reporting. Strong technical understanding of Microsoft 365, Defender, identity and access management, endpoint technologies and networking. Experience managing high ...

modern service management practices and technology. The successful candidate will be instrumental in establishing and maturing our Problem Management function within our new Halo ITSM platform whilst working with technical specialists, service delivery teams and suppliers to drive measurable service improvements. As IT Problem Manager, you will take ownership … next 12-18 months, you will play a key role in developing and embedding a mature Problem Management practice within Surrey's Halo ITSM platform. Your work will directly contribute to improving the resilience, stability and quality of technology services that support colleagues and residents across the county, making ...

service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required UK Sole National with active DV Clearance Extensive cloud administration experience using tools such … cloud-based environment Experience working in a multi-tenant environment Strong problem-solving skills and the ability to take on technical leadership activities ITSM tooling and processes Knowledge of ITIL processes Knowledge of Agile methodologies Scripting for automation, for example PowerShell or Python Previous delivery within a secure or Defence ...