76 to 100 of 111 ITSM Jobs in the South East

complex enterprise environment and possess strong knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance ...

Head of IT Service Management Network IT is recruiting for the role of Head of IT Service Management for a client in Milton Keynes on a six‐month initial contract. This is an SC Cleared position (active clearance not required but preferred) and is located in Milton Keynes with … working practice of 3 days onsite/2 days remote. The contractor will work within an ITIL‐focused ITSM function and will be responsible for strategic leadership, overseeing service delivery, continual improvement, stakeholder engagement, customer satisfaction, developing and leading a team of service management professionals, ensuring services are delivered efficiently ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 – £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

platform strategy focussing on TSM, TSOM, CPQT, CMDB and SPMT ServiceNow modules. The successful candidate will spearhead the migration of legacy ITSM tooling and Design Tooling platforms while establishing a robust integration framework that connects ServiceNow with enterprise systems at scale. KEY RESPONSIBILITIES Platform Architecture & Strategy Define … maintainability, and security across all implementations. Conduct architecture reviews, provide technical oversight, and ensure compliance with ServiceNow best practices and ITIL/TOGAF frameworks. ITSM & Design Tooling Migration Lead the full lifecycle migration from legacy ITSM platforms to ServiceNow, including data migration, process re-engineering, and stakeholder change management. Define ...

types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. Collaborate with service management, IT operations … into scalable, well-architected JSM solutions. Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management ...

ServiceNow ITSM Business Analyst - Bracknell, Berkshire - onsite 3 days a week £680 per day inside IR35 via Umbrella company Experienced ServiceNow (SNOW) Business Analyst to support a strategic ITSM transformation initiative, focusing on the migration from a shared ServiceNow environment to a dedicated EU-region ServiceNow instance. Key skills & experience … Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Proven experience as a ServiceNow Business Analyst in IT transformation projects, preferably within enterprise environments Experience in ITSM migration or implementation projects ...

Experience in Application Support, Production Support, or L2 Support roles. * Experience managing service requests, incidents, and problem management activities. * Understanding of IT Service Management (ITSM) processes and toolsets. * Strong troubleshooting and fault-analysis skills. * Experience working with business-critical applications in a support environment. * Good understanding of database concepts ...

project manager role is offering full ERP training for an experienced project manager , who has managed Implementation projects in: HR software Workforce management software ITSM software Payroll software WMS software Ecommerce software Content Management software CRM software Manufacturing software Accounting software Distribution software You will work with a team ...

bachelor s degree in information technology, Computer Science, or related field is preferred Hold a PMP (Project Management Professional) or related certifications. Relevant IT Service Management certifications (e.g. ITIL v3/4) Experience in IT service delivery and performance management Experience setting and managing SLAs/KPIs and in service … operations using the ITIL Strong understanding of ITSM platforms (e.g., ServiceNow) Good understanding of IT architecture and key technology components, e.g., servers, networks Experience using major Microsoft Office applications (e.g., Word, Excel, PowerPoint) Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited ...

partially discovered assets and improve overall estate coverage. Support CMDB audits and data validation activities to maintain high-quality asset information. Follow established IT service management processes, including Incident, Change, and Problem Management. Skills & Experience We're looking for someone who brings a combination of technical expertise, consultancy skills … stakeholder management skills. Strong analytical and problem-solving abilities. Desirable Degree in Information Technology, Computer Science, or equivalent experience. ITIL Foundation or similar ITSM knowledge. Discovery platform certifications. Experience with application dependency mapping and service mapping. Previous consulting or professional services experience. Experience leading small technical teams or mentoring consultants. ...

minimum of Master's degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...

role focuses on modernising IT operations, driving automation, and improving service delivery across complex environments. Key Skills & Experience: Strong BMC Helix architecture experience across ITSM, CMDB, Discovery, Digital Workplace and Automation Deep understanding of BMC Remedy, integrations, workflows, forms and service management processes Proven experience implementing and aligning environments ...

focus on driving the transition to a more structured, first-line support model, improving processes, and supporting the rollout and optimisation of the Halo ITSM platform. You will play a key role in embedding best practices, improving documentation, and ensuring the Service Desk operates efficiently as a true first-line … develop the Service Desk team, ensuring high-quality first-line IT support across the organisation Drive the adoption and optimisation of the Halo ITSM platform, supporting the transition to a modern service management approach Clearly define and embed first-line support responsibilities, ensuring appropriate escalation to Infrastructure for advanced issues ...

performance, supplier coordination, user support, continuous improvement and the development of clear operational processes. The role would suit someone who has worked in IT service management, service delivery or technology operations and is comfortable operating in a growing, changing organisation where processes, tools and ways of working are still being … user experience. Build strong relationships with internal stakeholders and ensure technology services support organisational priorities. Experience: Experience in IT service operations, IT service delivery, ITSM, technology operations or a similar role. Strong understanding of service management principles, ideally including ITIL or equivalent practical experience. Experience improving operational processes ...

when required. Skills & Experience required from the IT Support Engineer: Microsoft 365 administration and end-user support. Providing 1st and 2nd Line IT Support. ITSM or Service Desk ticketing systems. Joiners, Leavers and Movers (JLM) processes. Windows desktop operating systems and standard business applications. Hardware installation, configuration and troubleshooting. Excellent … IT Support Engineer: Provide 1st and 2nd Line IT support to local and remote users via a combination of deskside support and ITSM ticketing systems. Diagnose, troubleshoot and resolve hardware, software and Microsoft 365 issues. Take ownership of support tickets from initial logging through to resolution, ensuring SLAs are met. ...

smooth operation of IT services within the organisation. Key Responsibilities: Provide first- and second-line support for incidents and service requests via the IT service management system. Diagnose and resolve hardware, software, and network issues across desktop and laptop environments. Manage user accounts, permissions, and access controls within Active Directory … principles (e.g., Intune, device configuration, patching). Good understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPN connectivity). Familiarity with IT service management tools and incident handling processes. Ability to follow structured troubleshooting methodologies and root cause analysis techniques. Strong communication skills, with the ability to explain ...

London - Hybrid - Sponsorship is Unavailable.Senior Manager - Cyber & Technology ResilienceStrategist (Must have consultancy experience)As aSenior Manager within our Cyber practice, you will lead the design and delivery.Of cutting-edge cyber and technology resilience solutions forClients ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills Degree educated ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

environment. Knowledge of Standard, Normal and Emergency Change processes. Experience assessing risk, business impact and organisational readiness for change. Experience working within an IT Service Management or Service Delivery environment. Understanding of Information Technology Infrastructure Library practices (version 3 or 4). It would be great if you had: Experience ...

money. Oversee strategic supplier relationships and contracts to drive service excellence, efficiency and continuous improvement. Ensure compliance with relevant governance, cyber security and IT service management standards. Regulatory Funding and Stakeholder Management Ensure IT & OT services support the organisation's regulatory, operational and security obligations. Responsible for attendance and support … commercial management experience, including substantial budgets and strategic supplier relationships. Demonstrated success leading and developing high-performing technical teams. Strong knowledge of IT service management, cyber security, business continuity and operational resilience. Understanding of governance and industry frameworks such as ITIL, ISO 27001 and related best practices. Excellent stakeholder management ...

technical contact for end-users, resolving moderate to complex technical issues independently. Ticket Management: Monitor, manage, and resolve incidents and service requests within an ITSM tool (e.g., ServiceNow), routing complex issues to advanced teams when necessary. Device Deployment: Pre-stage, image, configure, and physically install desktops, laptops, and peripheral hardware. … troubleshoot video conferencing setups, specifically assisting hosts with Webex Events and Webinars. Asset Management: Maintain a highly accurate, full-office hardware inventory within the ITSM tracking system. Documentation: Create, review, and maintain Standard Operating Procedures (SOPs) and training content for the service desk and end-users. Must-Have Skills & Experience ...

customer. Expertise in enterprise cyber defence techniques. Strong knowledge of internet security protocols and technologies. A good understanding of ITIL and IT Service Management (ITSM). Experience supporting customer-facing or pre-sales security engagements. Excellent communication, presentation and stakeholder management skills. The ability to work independently while collaborating effectively ...

ServiceNow Specialist (ITSM) London or Manchester (Hybrid) 12-Month Contract Inside IR35 Active SC Clearance Required My client, a global technology organisation delivering a large-scale digital transformation programme. They are looking for a hands on ServiceNow Specialist with strong ITSM experience to design, configure, and implement enterprise-level solutions. … Responsibilities Design and deliver ServiceNow ITSM solutions Configure platform components (Business Rules, Client Scripts, Flow Designer) Gather and translate business requirements into technical solutions Manage core ITSM modules (Incident, Problem, Change, Request) Work with CMDB and CSDM frameworks Build and support integrations (REST/SOAP APIs, IntegrationHub) Lead stakeholder workshops ...