76 to 100 of 124 ITSM Jobs in the South East

teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health … looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations ...

teams and suppliers, driving strong service performance, governance and continuous improvement. What you'll be doing Lead daily and weekly operational governance across IT service management activities. Coordinate Service Desk, End User Compute, regional teams and third-party suppliers to ensure effective end-to-end service delivery. Monitor service health … looking for Proven experience managing Service Operations within a large-scale, complex or multi-supplier environment. Strong understanding of ITIL 4 and IT service management best practice. Experience managing or overseeing Service Desk and End User Compute services. Strong ServiceNow governance, product ownership or managed service experience. Experience managing escalations ...

peripherals, including but not limited to printers (including MFDs), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Excellent customer interface and customer service skills Some flexibility with working hours when needed Full UK Driving License SC Cleared or required ...

thrive in a culture of belonging where you and your unique viewpoint matter. Learn about the Danaher Business System which makes everything possible. The ITSM Reporting Specialist is responsible for delivering actionable insights, operational reporting, and executive-level dashboards that enable data-driven decision making across Enterprise Service Management processes. … include: Bachelor's degree in a STEM-related field or equivalent experience, with 3-5+ years of experience in IT Service Management, reporting, analytics, ServiceNow administration, or a related discipline. Strong hands-on experience developing ServiceNow reports, dashboards, scorecards, performance metrics, and executive-level reporting solutions. Working knowledge ...

research computing experience. - Strong RHEL 7, 8 and 9 administration. - HPC cluster management and Slurm. - Linux-based scientific application support. - ServiceNow or equivalent ITSM platform. Desirable: - Docker and container technologies. - Ansible and configuration management. - GPU computing and CUDA. - OpenMPI, MPICH and InfiniBand. - High-speed Ethernet and HPC networking. - Web server ...

Halo ITSM Consultant Role Type: Permanent Location: Reading - Hybrid 2-3 days per week onsite Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. … scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions ...

take ownership of the day-to-day delivery of IT services across the organisation. This is a hands-on service delivery role, combining IT service management, stakeholder and supplier management with a good level of technical understanding. You will help ensure users receive a high-quality IT service, while also … providers Manage and maintain effective relationships with third-party IT suppliers Oversee IT support, service requests, incidents and escalations Help establish and improve IT service management processes Manage joiners, movers and leavers and ensure a smooth user experience Support the delivery of IT projects, technology rollouts and service improvements Work ...

product or cross-platform software solutions essentialSolution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including ...

long-term career in this area. We're particularly interested in candidates with a background in IT Support, Service Delivery, IT Operations, IT Service Management or Project Coordination who have a good understanding of IT environments and enjoy working with processes, stakeholders and technology improvements. You don't need previous … IT Service Delivery, IT Operations, Change Management or Project Coordination. An understanding of ITIL processes, particularly Change, Incident and Problem Management. Experience using IT service management tools, ideally Halo or a similar platform. A general understanding of enterprise technologies such as Microsoft 365, Azure, cloud services and IT infrastructure. Strong ...

contact for IT support requests received via telephone, email and self-service portals. • Log, categorise and triage incidents and service requests through the IT Service Management system. • Troubleshoot and resolve first-line issues relating to hardware, mobile devices, printers, software applications and basic networking. • Escalate unresolved issues to second-line … logical approach to troubleshooting and fault diagnosis. • Ability to prioritise workload and work effectively in a fast-paced environment. • Experience using enterprise ITSM platforms. Desirable • Active Directory administration experience. • Knowledge of Intune, Endpoint Management or Azure Active Directory. • ITIL Foundation certification or awareness. • Experience supporting enterprise-scale public sector ...

product or cross-platform software solutions essentialSolution and/or process experience with one more of the following is highly desirable: IT Service Management (ITSM), Financial Management (FM) Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including ...

ITSM Service Manager, ITIL, Incident, Change, Enterprise Applications We're supporting a leading financial markets organisation in the search for an experienced ITSM Service Manager to join their Production Services & Governance team. This is a highly visible role responsible for driving Incident, Problem, Change and Release Management across a complex … application monitoring, alerting and operational readiness Conduct technical impact assessments for production changes Ensure SLA adherence across critical business services Experience Required Proven IT Service Management experience within Financial Services Strong knowledge of ITIL processes and best practices Experience supporting business-critical applications Strong Incident, Problem and Change Management background ...

proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance … Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third ...

proactive Service Operations Coordinator to play a key role in the day-to-day management of incidents, service requests, escalations and wider IT service management activities. Working across multiple support teams, suppliers and service management functions, you'll help ensure services run smoothly, risks are identified early, and operational governance … Experience within Service Operations, Service Desk, Incident Management or Request Fulfilment. Good understanding of ITIL service management principles. Experience using ServiceNow or another enterprise ITSM platform. Strong organisational skills with the ability to manage multiple priorities. Excellent stakeholder engagement and coordination skills. Experience working across technical teams, suppliers and third ...

improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop …/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement … within the team. Manage absence, performance issues, and disciplinary matters in line with HR policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing ...

proven track record of working with Service Management tooling and leading technical teams. Strong ServiceNow experience, including practical technical knowledge of IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities. Current expertise in SIAM and ITIL standards and best practice. Skilled in communicating product roadmaps, prioritising features based ...

accountable owners, agreed baselines, measurable success criteria and clear delivery plans. Identify opportunities to automate reporting, improve data integration and enhance performance insights through ITSM and business intelligence tools. Validate benefits and ensure improvements deliver sustainable gains in service quality, customer experience, operational efficiency and cost. Promote structured improvement methods … embedding continual improvement into day-to-day operations. What you'll bring Significant experience in Service Level Management, Continual Improvement or a related IT service management role. Strong practical understanding of ITIL principles, preferably ITIL 4. Proven experience managing SLAs, OLAs and supplier commitments within complex IT environments. Experience monitoring ...

IT Support Lead | London | Hybrid | Up to £75,000 We are recruiting on behalf of a leading Insurance organisation looking for an experienced IT Support Lead to oversee service delivery and drive improvements across its ...

Enjoy troubleshooting the issues that need a bit more investigation, rather than simply passing tickets on? We're recruiting for an established, technology-driven business investing in its IT function. With a recently strengthened support ...

Operational Resilience Lead (Technology Resilience) Location: Gerrards Cross Office - 2/3 days per week Salary: £75-80k + Benefits Type: Permanent No Sponsorship Available Purpose: The Operational Resilience Lead is responsible for driving ...

related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The RoleThe Service Design Lead - ITSM Platforms provides technical leadership for SSE's ServiceNow platform, defining design standards and governance that ensure solutions are scalable, sustainable and aligned … solutions and improving platform sustainability. Experience leading technical design reviews and providing assurance across complex change initiatives. Strong understanding of ITSM, ITIL and ServiceNow platform lifecycle management. Excellent stakeholder management, communication, analytical and problem-solving skills. About SSESSE has a bold ambition – to be a leading energy company ...

other business systems. Experience progressing projects from discovery through implementation and delivery, including system integration support and API analysis. Understanding of IT service management (ITSM), workflow automation and service delivery models. Skilled in workflow design, process mapping and documentation. Ability to develop training resources, operational procedures and implementation documentation. This ...

pressure. Problem-Solving & Critical Thinking: Excellent analytical skills to navigate complex issues effectively. Technical and Foundational Skills ITIL Foundation Certification: Proven knowledge of IT Service Management principles, particularly in Incident Management or equivalent experience Technical Acumen: Strong understanding of IT infrastructure components (networks, servers, applications, cloud platforms). ITSM Tools ...

Job summary IT Support Technician 6 Month Fixed Term Contract (with the possibility of extending) Salary: £17,441 per annum (£34,418 WTE based on 37 hours per week) Hours: 18.75 hours per week, Monday ...