101 to 125 of 459 ITSM Jobs in the UK

across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

professional approach, with integrity and ownership in how you work. Experience with tools such as Active Directory, Microsoft 365 administration, mobile device management, or ITSM platforms is helpful but not required. We will support your development through training and mentoring. Additional Information A structured training programme aligned to industry standards ...

skills Highly data-driven, translating insight into action Experience with ServiceNow, Lean, and ITIL frameworks IT service desk leadership experience with broad technical understanding (ITSM, OS, networking) Strong knowledge of ITIL processes (incident, request, change) Demonstrated delivery of measurable outcomes in complex environments Strong critical thinking, judgement, and decision-making ...

Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre/infrastructure/cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail ...

fast-paced environment Desirable Microsoft 365/Azure exposure MSP experience ITIL or Microsoft certifications Exposure to cybersecurity or cloud technologies Experience with ITSM tools such as Autotask or Halo What’s on Offer Clear progression into Customer Success, Service Delivery, Leadership, or Technical pathways Exposure across cloud, infrastructure, security ...

working knowledge of M365, Admin Centre Management for Teams, Exchange and Share Point, and Azure, Active Directory, Intune Understanding of ITIL or similar IT Service Management frameworks Given the chance to step up and take on some light Server work, this is a great opportunity for an established 2nd Line ...

principles and manufacturing operations Experience troubleshooting complex application and system issues Strong communication and stakeholder management skills Experience working within IT service management processes Desirable Skills for the MES Application Support Engineer: Manufacturing, aerospace or industrial sector experience Knowledge of production line technologies and shop floor systems Experience supporting barcode ...

Delivery Skills Experience with data platform upgrades, migrations, or remediation programmes Exposure to data centre/infrastructure/cloud environments Strong knowledge of IT service management and ITIL principles Familiar with tools such as JIRA, MS Project, Confluence, ServiceNow Soft Skills Excellent stakeholder management - able to translate technical detail ...

ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to change control process Knowledge/experience required: Experience in a service delivery environment Working knowledge and practical ...

Support within a corporate environment Strong knowledge of Windows 11 , macOS , and Microsoft 365 Experience with Active Directory , Okta , and SSO technologies Familiarity with ITSM tools such as ServiceNow Understanding of networking fundamentals (Wi-Fi, TCP/IP) Excellent communication and customer service skills Highly organised with a proactive ...

more information technology platforms: Server Virtualisation, Desktop Virtualisation, Data & Voice Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware. Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management. Significant experience in leading highly complex technical problems to resolution, including team management ...

SPECIFICATION Systems Project Manager Deliver a migration from and to a new internal CRM/CMDB/ITSM platform Support cost saving initiative Projects (where required) Project management approach delivering Projects to time, cost, scope and quality through rigorous Project controls Strict change and exception management controls Working with vendors ...

management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM tools such as Cherwell and ServiceNow and the MS Office suite. What makes Ashurst a great place to work? We offer you all the things ...

effective RCAs. Strong Problem Management and RCA facilitation with a track record of implementing preventative actions that reduce operational risk. Proficient with observability and ITSM tooling to enable proactive monitoring, SLO/SLA definition and data‐driven operational dashboards. Strong people leadership with experience organising teams for fast execution, accountability ...

direction for discovery, design and implementation projects. Demonstrate familiarity with SRE (Site Reliability Engineering), ITIL, and TOGAF methodologies. Leverage and maximize clients’ investments in ITSM tools and frameworks. Support clients in SAP S/4HANA projects throughout the entire lifecycle, from requirements analysis to solution design, technical concept, implementation, testing ...

Zscaler, Netskope or Prisma Access • Experience working within cloud environments such as AWS, Azure or GCP • Strong troubleshooting and analytical skills • Experience with ITSM tools such as ServiceNow • Excellent communication skills with the ability to engage technical and non technical stakeholders • Ability to work under pressure and manage multiple client ...

Skills Experience with Microsoft Entra ID/cloud synchronisation. Exposure to PAM/PIM/identity governance tools. Experience with Jira, Azure DevOps, and ITSM tools. Strong communication and stakeholder management skills. Salary £550 per day #J-18808-Ljbffr ...

computer science, engineering, business or systems analysis) Experience within large-scale, asset-intensive or regulated environments (eg utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation programme Build ...

computer science, engineering, business or systems analysis) Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? Play a central role in a major technology transformation programme Build ...

applications. Strong knowledge of Linux/Unix operating systems. Hands-on experience with production support, performance tuning, and high-availability architectures. Experience working in ITSM/SLA-driven environments. Proficiency in shell scripting and database automation. Strong analytical, troubleshooting, and communication skills. Excellent communication and interpersonal skills, with the ability ...

bonus. Hands on deployment and support of Apache Tomcat based applications. Experience working in live customer environments, providing production support. Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar. Ability to lead technically while remaining operationally involved. Strong customer communication skills across video, telephone, and email. Eligibility ...

bonus. Hands on deployment and support of Apache Tomcat based applications. Experience working in live customer environments, providing production support. Practical experience using ITSM tools such as Ivanti, ServiceNow, or similar. Ability to lead technically while remaining operationally involved. Strong customer communication skills across video, telephone, and email. Eligibility ...

security tickets. Technical Skills: Experience with SIEM platforms (e.g., Microsoft Sentinel). Experience with EDR/XDR tools (e.g., CrowdStrike). ServiceNow or similar ITSM/SecOps platforms. Ability to write and optimise KQL queries (essential). Knowledge of scripting/query languages (e.g., Falcon Query Language) is advantageous. Analytical ...

global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. Key Responsibilities … strong relationships across support teams and stakeholders to enhance end-user experience and satisfaction . Skills & Experience Required Solid understanding of IT Service Management (ITSM) frameworks and operational governance. Proven experience managing stakeholder relationships and service review meetings . Strong analytical and reporting skills , with the ability to interpret data ...

laptops, desktops, printers, and mobile devices (iOS/Android). Understanding of basic networking concepts including patching, VLANs, and Wi-Fi troubleshooting. Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune. Strong communication skills with a customer-first mindset and calm approach under pressure. ...