76 to 100 of 459 ITSM Jobs in the UK

user support Qualifications Essential Degree in an IT related subject, or equivalent experience ECDL qualification or equivalent knowledge Desirable Foundation Certificate in IT Service Management Knowledge Essential Knowledge of ITIL and Change Control procedures Good understanding of NHS clinical systems and workflows Skills Essential Excellent oral, written, and interpersonal communication ...

certificate services Firewalls (Fortinet, Cisco, Palo Alto, Check Point) ESX/virtualisation experience Network Access Control (Cisco ISE/Aruba ClearPass) Familiarity with ITSM tools (e.g. ServiceNow) Confident working directly with customers and senior stakeholders Desirable Cisco CCNP (or equivalent) ITIL v4 Foundation Knowledge of Cyber Essentials/ ...

ChatGPT, NLP, MCP automation frameworks) and their practical applications in CX. Expertise in one or more of the following domains: CCaaS, Customer Service software, ITSM, Business Intelligence, Workforce Management, or Integration & Middleware. Strong analytical and storytelling abilities. Ability to connect technical capabilities to strategic business impact. Excellent interpersonal, communication, presentation ...

VBScript, or batch scripting Knowledge of BitLocker, NTFS permissions, and desktop security practices Familiarity with Microsoft Outlook, Exchange environments, and collaboration tools Experience using ITSM platforms such as ServiceNow Excellent communication and customer service skills Requirements Must be eligible for UK Security Clearance (SC) Sole UK nationality Applicants should have ...

PowerShell, VBScript, or batch scripting beneficial Knowledge of BitLocker, NTFS permissions, and endpoint security Familiarity with Microsoft Outlook, Exchange, and collaboration tools Experience using ITSM tools such as ServiceNow Excellent communication and customer-facing skills Requirements Must be eligible for UK Security Clearance (SC) Applicants should have lived continuously ...

confidently across both technical and non-technical teams. "Nice to have" skills Experience using Atlassian Confluence for documentation, collaboration and knowledge management. Familiarity with ITSM frameworks such as ITIL. Experience integrating Jira with ERP, WMS or BI platforms such as Power BI. Previous experience operating within a high-growth ...

timeline expectations Support continuous improvement and best practice adoption across ServiceNow delivery Required Experience Proven experience delivering large-scale ServiceNow implementations Strong understanding of ITSM and wider ServiceNow platform capabilities Experience managing agile and hybrid delivery methodologies Excellent stakeholder management and communication skills Ability to manage competing priorities within complex ...

artefacts (e.g. data models, reference architectures) Excellent stakeholder management, communication, and influencing skills Experience in leading change, driving improvement, and mentoring teams Familiarity with ITSM/ITIL principles and data governance frameworks Relevant degree or equivalent experience, with architecture certification (e.g. TOGAF, DAMA) The following skills are advantageous ...

/Lenovo/Dell) Experience supporting HP multifunction printers Proficiency with Windows OS and Microsoft applications Solid PC and peripheral hardware knowledge Experience with ITSM processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL ...

commitment to ISO management systems within the support team, embedding best practice and continuous improvement. Skills and Experience: Experience in Service Delivery or IT Service Management (three years preferred), with proven people management experience, a strong track record managing incidents, problems, and major incidents. Solid understanding of IT support environments ...

Description New Business ITSM Sales Executive/ITSM Solutions Sales Location: Hybrid Watford (3 days per week in office) Considering making an application for this job Check all the details in this job description, and then click on Apply. Type: Full-time Salary: £60,000 £80,000 + Commission … About the Role We are looking for a high-performing New Business ITSM Sales Executive with a strong track record in IT Service Management (ITSM) solution sales. This xkybehq is a true hunter role, focused on driving new b Please click on the apply button to read the full ...

Analytics Act as Product Manager for cloud‐based analytics solutions integrated with ServiceNow . Lead IT analytics and reporting initiatives supporting IT Service Management (ITSM) functions. Drive continuous improvement across Configuration, Knowledge, and Software Asset Management processes. Process Excellence & Transformation Lead business process re‐engineering (BPR) and ISO 20000/… Data Engineering & ETL Design Microsoft Power BI , Microsoft Fabric Azure , Databricks Python ServiceNow Analytics Cloud Data Platforms & BI Modernization Process & Frameworks IT Service Management (ITSM) ITIL 4 , ISO 20000 , PRINCE2 Data Governance & Enterprise Data Strategy Leadership & Functional Skills Program & Project Management Product Management Data Strategy & Digital Transformation Stakeholder & Client Management ...

IT services environment - Strong team leadership and development experience - Practical experience with ISO/IEC 20000-1 aligned service management - Strong understanding of ITSM processes (incident, problem, change, request) - Experience managing SLAs, reporting, and service performance - Strong stakeholder and customer management skills - Ability to handle escalations and complex service issues ...

manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve ...

organisational skills and attention to detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment ...

role will involve: Being the first point of contact for IT support activities for our internal customers Managing and prioritising your workload via our ITSM Tools Keeping your customers updated via all communication methods to manage expectations Supporting the wider IT Department ensuring the smooth function of our systems ...

activities Service assurance Ensures IT services meet the needs of the assigned business area Gathers feedback on IT services and works with the IT Service Management team to agree and deliver improvement actions Owns relationships with third-party suppliers to ensure the business receives optimal service and value for money ...

business software platforms (eg, Dynamics, Navision/Business Central Skills: Strong knowledge of IT infrastructure (servers, networks, storage, cloud systems) Proficiency in IT service management Understanding of cyber security best practices and compliance requirements Strong communication skills Problem solving approach Strong organisational and time management skills with the ability ...

IT governance, IT strategy and Enterprise architecture. Proficient understanding of IT delivery methodologies such as agile project management and DevOps Proficient understanding of IT service management, including incident and problem management tools and support processes. Qualifications Essential Qualifications Degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS ...

resolve any issues related to Azure services Managed and delivered IT solutions Experience with Office 365, including Microsoft Teams SQL Server Experience with ITSM systems (Sunrise) Strong Server, VMWare, SAN knowledge Network administration/troubleshooting of the following firewalls, VLANs, VPNs, DNS, DHCP, and Wi-Fi Current commercial knowledge ...

supporting legal technology applications Strong hands-on experience with: iManage Intapp Excellent analytical, troubleshooting, and root cause analysis skills Experience using ServiceNow or similar ITSM platforms Basic PowerShell and SQL scripting experience for automation and support tasks Experience managing software update and patching lifecycles, including planning, testing, deployment, and rollback ...

produce high-quality designs and foster a culture focused on technical excellence and creative problem solving. Reviewing, challenging and approving supplier process documentation for ITSM, Transition, Planning and Supplier Exit processes Proven ability to work across complex technology environments, collaborating with third-party vendors (including supporting procurement activities) as well ...

Power BI, Excel, ServiceNow, BMC). • Proven experience in team training, communications, or business management roles Desirable but not essential: • Good working knowledge of ITSM practices (e.g. incidents, SLAs, service design, change). • Experience in financial services, insurance, or technology-led environments. • Familiarity with digital collaboration tools (e.g. Microsoft Teams ...

management and application deployment. Good understanding of Conditional Access, Microsoft Defender, Secure Score and common Microsoft security controls. Experience using ServiceNow or a comparable ITSM platform, with disciplined ticket ownership and queue management. Good troubleshooting skills across endpoints, applications, identity, networking and cloud services. Ability to create clear technical documentation ...

networking, server infrastructure, Azure, web services. Experience of leading problem management, service change or implementation, or project delivery. Experience using ConnectWise, or another ITSM tool, eg ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding ...