126 to 150 of 462 ITSM Jobs in the UK

security tickets. Technical Skills: Experience with SIEM platforms (e.g., Microsoft Sentinel). Experience with EDR/XDR tools (e.g., CrowdStrike). ServiceNow or similar ITSM/SecOps platforms. Ability to write and optimise KQL queries (essential). Knowledge of scripting/query languages (e.g., Falcon Query Language) is advantageous. Analytical ...

global service desk teams, and external vendors to ensure a high-quality, consistent support experience. If you have a passion for IT Service Management (ITSM), enjoy analysing performance data, and thrive in a fast-paced environment managing escalations and driving service improvements-this could be the perfect opportunity. Key Responsibilities … strong relationships across support teams and stakeholders to enhance end-user experience and satisfaction . Skills & Experience Required Solid understanding of IT Service Management (ITSM) frameworks and operational governance. Proven experience managing stakeholder relationships and service review meetings . Strong analytical and reporting skills , with the ability to interpret data ...

laptops, desktops, printers, and mobile devices (iOS/Android). Understanding of basic networking concepts including patching, VLANs, and Wi-Fi troubleshooting. Experience using ITSM tools (e.g. ServiceNow) and remote deployment tools such as Intune. Strong communication skills with a customer-first mindset and calm approach under pressure. ...

personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first-time fix. The role covers several offices within a region ...

weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact and urgency. Ensure timely resolution of incidents in accordance with Service Level Agreements (SLAs). First-Contact … support role. ITIL Foundation certification. CompTIA A+, Network+, or Microsoft Fundamentals. Experience in MSP or multi-client environments. PowerShell or automation experience. Experience with ITSM tools and remote support software. Experience with First Contact Resolution (FCR) operations and capability to troubleshoot/fix FCR tasks such as Email ...

IT Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Start Date: Mid-June 2026 Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. … maintain internal service documentation, operational procedures, and support processes within the UK technology environment. Required Skills & Experience ITSM Expertise: Strong understanding of IT Service Management principles and operational governance (P4/Expert level in Analysis and Reporting). Stakeholder & Vendor Management: Proven track record of managing relationships, leading service reviews ...

Fortigate) ITIL Foundation certified Someone who can work independently, communicate clearly with senior stakeholders, and keep things running under pressure Desirable: Halo ITSM experience, Microsoft certifications, Azure exposure This is a fully office-based role, five days a week in London. ...

/Crystal Reports Server, LAN/WAN/Wi-Fi networking, firewalls, VoIP/SIP telecoms, endpoint management, IT asset management, service desk, and ITSM processes. Who this role will suit: The IT Support Technician role will suit someone who is naturally curious, practical, responsible, and comfortable working ...

strategy. Key Responsibilities Define, design, and deliver client operating models and solution-specific service models. Conduct structured client assessments across service-related domains, including ITSM maturity and managed service provider (MSP) contractual compliance. Gather and document operational requirements, ensuring traceability throughout service design, build, and transition phases. Design and implement ...

support or IT operations within a law firm Bachelor’s degree in Information Systems, Computer Science, or related field (or equivalent experience) Experience with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patch management, and vulnerability remediation processes Familiarity with ITIL practices (Incident, Problem, Change, and Configuration ...

environment. Key Responsibilities Provide 2nd/3rd line infrastructure support across servers, networking, cloud, and end-user environments Manage and resolve incidents through the ITSM platform, ensuring excellent service delivery Maintain and support Windows Server environments, virtual infrastructure, and Microsoft 365 technologies Configure, troubleshoot, and support networking technologies including firewalls ...

commercial application support experience Confident communicator with strong stakeholder management skills Comfortable working to SLAs/KPIs and managing competing priorities Experience using an ITSM tool (e.g., Vivantio or similar) Fluent English required Location: Leamington Spa or Shoreham-by-Sea. ...

scale programmes or managed service environments. Strong experience leading multi-disciplinary operational teams. Experience managing services under SLA-driven contracts. Strong understanding of IT service management and operational processes. Demonstrated experience in stakeholder management within complex multi-party environments. Excellent leadership, communication, and decision-making capabilities. Benefits: Holidays: 25 days ...

ongoing evolution of Costa’s global technology operations. Who you are It’s your unique ingredients we’re interested in: Proven experience in IT Service Management within complex, fast-paced digital and technology environments, with the ability to manage services across the full lifecycle from strategy and design through ...

able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

able to manage workload during defined shift hours. Must successfully complete an Access NI Basic check prior to starting. Desirable Skills Using IT service management tools , not essential. Ideally a knowledge or passion for IT in general. Awareness of typical corporate IT systems (Windows, MS Office, basic networking, etc.). ...

solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. ...

solutions within the ServiceNow TSM module, including alignment with ITOM, ITIL, CMDB, CSDM standards. Platform Expertise: extensive experience with ServiceNow TSM, ITSM, and ITOM. Translating business requirements into technical blueprints + overseeing development teams to implement scalable, automated telecom operations, including network inventory, service assurance + OSS/BSS integrations. ...

Skills & Experience Experience supporting Workday HCM environments Strong understanding of Workday configuration, security, and data management Experience supporting SaaS applications and integrations Familiarity with ITSM/ticketing tools and ITIL processes Strong communication and stakeholder management skills Ability to work collaboratively across technical and business teams Desirable Additional Workday certifications ...

solving and technical leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical ...

processes PowerShell scripting experience End-user device provisioning and onboarding experience Good understanding of security best practices including MFA and Conditional Access Familiarity with ITSM platforms such as Atlassian tools or similar Strong troubleshooting skills with a proactive, solutions-focused mindset What’s in It for You: The chance ...

/certificates). Implementing and evidencing IT controls (access, change, logging/monitoring, backup/restore testing) with audit-ready documentation. Operating within formal ITSM and change control (incident/problem/change) with risk-based change assessment. Strong documentation, evidence discipline and stakeholder communication. Desirable Engineering controls mapped ...

ensure they are delivered. Essential: Project management experience, including large-scale digital transformation initiatives. Hold a PMP, PRINCE2, or Agile certification. Experience with ITSM, endpoint management, or digital adoption platform Proven experience delivering digital workplace or employee experience projects & work Strong knowledge of Agile, Waterfall, and hybrid delivery methodologies. Experience ...

align platform improvements with business goals, enhancing customer service and reducing operational risks. Required Skills and Experience Platform Expertise: Extensive experience with ServiceNow TSM, ITSM, and ITOM. Industry Knowledge: Deep understanding of Telecom domains (NOC operations, network life-cycle, service assurance). Technical Skills: Proficiency in JavaScript, ServiceNow APIs, Flow ...

programmes Deep expertise across Microsoft ecosystem and end-user platforms Experience implementing or optimising DEX tools (e.g. Nexthink, Lakeside, Aternity) Strong understanding of IT Service Management (ServiceNow or similar) and service transformation Commercial awareness with experience managing budgets, suppliers, and outsourced services Passion for user-centred design, productivity, and employee ...