176 to 200 of 443 ITSM Jobs in the UK

lead for enterprise IT platforms or critical business services. Strong experience managing third party vendors in a multi supplier environment. Sound understanding of IT service management, delivery lifecycles, and operational support models. Experience managing both legacy and modern platforms in parallel. Strong stakeholder management and communication skills across technical ...

teams Strong expertise in cloud platforms, networking, systems architecture, and endpoint management Experience with enterprise SaaS and modern workplace tools Strong understanding of IT service management frameworks and best practices Direct experience leading ISO certification efforts and ensuring audit readiness Strong cybersecurity, risk management, and governance background Experience managing budgets ...

supplier performance optimisation. Experience leading complex change and transformation programmes, with the ability to manage stakeholders and navigate conflict effectively. Proficiency in IT Service Management frameworks and tools, alongside knowledge of Agile methodologies and emerging automation trends. Previous experience of operating in a global business and aligning local operations with ...

platforms Microsoft SC-300 certification Experience with SoD policies and access risk analysis Scripting (PowerShell, Python) API integrations and web services Exposure to ITSM processes and change control ...

platforms Microsoft SC-300 certification Experience with SoD policies and access risk analysis Scripting (PowerShell, Python) API integrations and web services Exposure to ITSM processes and change control ...

performance tuning Ideal Candidate Profile: 3+ years of experience in enterprise application support or IT operations Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools ...

skilled ServiceNow Delivery Manager to oversee the implementation, enhancement, and support of ServiceNow platforms. The ideal candidate will have a strong background in IT service management and a proven track record of leading successful technology projects. Key Responsibilities: - Lead the delivery of ServiceNow solutions, ensuring projects are completed on time ...

communication skills, able to translate technical issues into clear business updates Knowledge of contact centre platform integrations (e.g. CRM integrations). Knowledge of IT service management practices (incident, problem, change and release management Knowledge of contact centre workforce management, reporting tooling and outbound diallers Experience (what you have done) Experience ...

correction for future use in the form of work instructions. Troubleshoot, resolve, implement or escalate Incidents, service requests or alerts as required. Follow IT Service Management Processes as dictated by SOPs. Ensuring all IT systems function within the parameters of the SLAs. Maintenance and support, project work and delivery ...

production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards and ongoing enhancements to user experience, efficiency, scalability and cost of operation. Define and deliver ...

architecture, configuration, and lifecycle management Experience with Maxavera or similar project portfolio management platforms Understanding of enterprise application architecture and integrations Experience with IT service management and change processes Agile delivery experience Strong stakeholder and technical communication skills Disclaimer: This vacancy is being advertised by either Advanced Resource Managers Limited ...

Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. ...

Strong analytical and problem-solving skills Experience working in large enterprise environments Familiarity with broader patching ecosystems (e.g., Qualys, Intune, SCCM) Understanding of IT service management processes If your profile demonstrates strong and recent experience in the above areas - please submit your application to Jackie Dean at TXP for consideration. ...

Threat intelligence and threat hunting Information security principles Phishing, ransomware, and modern attack vectors Identity & Access Management (IAM) Joiners, Movers, and Leavers (JML) processes ITSM policies and operational procedures Information classification and handling Experience mentoring, managing, or developing junior analysts Comfortable operating in high-assurance, highly regulated environments Qualifications CISMP ...

solutions. 🔹 What You’ll Be Doing 💻 Design & Deliver ServiceNow Solutions Work across key workflow areas including: Customer Experience (CSM, Field Service, Portals) Technology Experience (ITSM, ITOM, ITAM) Employee Experience (HRSD, Onboarding, Workplace Services) 🎯 Enhance User Experience Build intuitive interfaces using Next Experience UI Develop role-based dashboards with UI Builder ...

issues found during testing. To be successful in the role you will: Have previous experience of software testing, manual or automated, ideally with ServiceNow - ITSM, CSM. Working experience of test and defect management tools, ideally Jira, Zephyr or DevOps. An understanding of ITIL, and experience of advising best practices, methodologies ...

skills and ability to lead technical discussions on-site. Desirable * Experience in secure or regulated environments (defence, government, critical national infrastructure). * Knowledge of ITSM processes (ServiceNow or similar). * Understanding of datacentre standards and best practices (cooling, redundancy, monitoring). * Certifications such as CCNA/CCNP, CompTIA Network+/ ...

models. Experience producing audit-ready evidence packs and traceable KPI definitions (data lineage, controls, and sign-off). Exposure to ServiceNow, CMDB, or other ITSM/asset data sources used for operational reporting. Experience integrating data sources via APIs and automating scheduled reporting (e.g., scripted extracts/transformations, report distribution ...

detail and documentation. Desired Skills & Experience Certifications in Windows, Linux, or Networking to bolster your application. Experience with monitoring tools and ticketing/ITSM platforms. Knowledge of DevOps practices or automation would be beneficial. Background working within high-security environments, understanding compliance and security standards. ...

security tools. Exposure to regulatory requirements for critical infrastructure (e.g. NIS Directive, UK CAF). Understanding of project/service delivery lifecycles and ITSM controls. Security clearance Active SC clearance or SC that has lapsed within the last 12 months is required (no flexibility on this). This ...

clearance or be eligible and willing to undertake. Proven ServiceNow implementation experience, with expertise in at least one of the following modules: SPM, ITSM, GRC, IRM or HRSD. A passion for sharing knowledge, peer reviewing, and setting technical standards. Over 5 years of experience in similar roles within the ServiceNow ...

Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal ...

services or regulated environments Experience delivering within large-scale transformation programmes Strong stakeholder management across Technology, Risk, and Business Experience with ServiceNow or similar ITSM tools If the role aligns with your experience, please apply with your updated ...

services for the NHS Business Services Authority (NHSBSA) and our customers. We are looking for an experienced and motivated individual to join the IT Service Management team on a 12-month fixed term opportunity covering maternity leave Based in either Newcastle or Blackpool, this role combines both Problem Management … wide range of benefits and high street discounts! Main duties of the job As an IT Service Manager working in the DDaT IT Service Management Team, you will demonstrate a range of IT Service Management skills. The role requires a dedicated focus on Problem Management; as such it requires ...

contact for all IT support issues via phone, email, ticketing system, and in person. • Log, prioritise, and manage incidents and service requests using ITSM tools. • Troubleshoot and resolve hardware, software, and network issues efficiently. • Escalate more complex problems to second-line or specialist teams where required. User Support & Customer Service … administration, and hardware troubleshooting. • Excellent communication and customer-service skills. • Ability to prioritise tasks in a fast-paced environment. Desirable • Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira). • Exposure to cloud environments (Azure AD, Intune, MDM). • Understanding of ITIL principles. • Knowledge of cybersecurity fundamentals. In return ...