176 to 200 of 382 ITSM Jobs in the UK

effective discovery, risk-based prioritisation, remediation governance, exception management and reporting. Develop and manage the VM tooling, patching and automation roadmap, enhancing security visibility, ITSM integration, scanning coverage and operational efficiency. Partner with internal technology teams and third-party providers to drive timely remediation, oversee patch deployment activities and strengthen ...

Support monitoring, incident resolution and root cause analysis for infrastructure and security-related issues. Maintain accurate documentation and ensure all changes are recorded through ITSM processes. Skills & Experience Required: Strong experience working within an enterprise IT infrastructure environment. Expert knowledge of Active Directory, Federation Services, Exchange and Microsoft Server technologies. ...

experience within ServiceNow environments. Demonstrable ServiceNow project experience. Strong understanding of ServiceNow capabilities and processes. Experience working with technical stakeholders and delivery teams. Desirable ITSM experience. ServiceNow implementation, migration, enhancement, or consolidation experience. Experience working within large enterprise environments. Please note: This is a specialist ServiceNow BA role rather than ...

moving towards AI-enabled operations, ensuring AI governance aligns with enterprise-wide controls and risk frameworks Analyse current IT organisational design, operating models, and ITSM processes to identify improvement opportunities Develop practical, execution-ready transformation roadmaps Contribute to and lead the development of consulting offerings and thought leadership Govern … traditional SDLC delivery models Lead senior client conversations and articulate the value of IT and Digital Operations to the business Experience working with ITSM tools and platforms (e.g. ServiceNow) and advising on tool selection Requirements Bachelor’s degree from an accredited university ITSM certification (e.g. ITIL) or equivalent practical experience ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

access, document management, hardware break fix and smart hands. To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional ...

Using Excel, Power BI and other reporting tools to provide meaningful insight that supports business decision-making Proactively identifying anomalies within Vale and other ITSM platforms, working with colleagues across the business to investigate and resolve issues Supporting the administration and maintenance of tools, knowledge bases and customer documentation used ...

commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer ...

commissioned AV systems. Diagnose, troubleshoot and maintain a broad range of networked AV hardware and software. Manage incidents, service requests and updates through Halo ITSM and agreed SLA processes. Carry out equipment installations, replacements, relocations and system modifications as required. Work closely with installation teams, remote support specialists and manufacturer ...

IT Applications. Have excellent written and oral communication and presentation skills. Have structured project delivery methodologies. Relevant software development techniques and technologies. IT Service Management methodologies - (e.g. ITIL, COBIT). ...

platforms such as Sentinel, Google SecOps, CrowdStrike, or Defender. Familiarity with MITRE ATT&CK, NIST CSF, or CIS Controls. Experience with CRM/ITSM platforms such as ServiceNow, Salesforce, or NetSuite. Exposure to contract management, pricing models, and commercial discussions. This would suit someone who enjoys being the trusted technical ...

ability to influence senior stakeholders, drive adoption, and embed strategic standards and ways of working.Deep understanding of Architecture, modern engineering practices, DevSecOps, IT service management, and data governance in a highly regulated environment will be a plus.WHAT YOU’LL GET IN RETURN:An opportunity to shape and drive impactful initiatives ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

fully operational, and address any issues directly, or by liaising with a third-party support partner. Log, track and manage issues within our IT service management platform. AV Technician Key Requirements: Customer focused, with excellent communication skills. Demonstrable knowledge of AV disciplines (audio, projection, video, IT, lighting). Previous experience ...

such as Dell Avamar & Data Domain Knowledge of Public Key Technologies (Microsoft, Thales) Familiarity with Cloud Infrastructure Storage and VMware cloud technologies Understanding of ITSM processes and server administration (e.g., Windows Server) Proficiency with Event Management tools (e.g., SCOM) and VMware vCenter (use, not administer) Ability to work shifts (Apply ...

Ability to manage competing priorities while maintaining a high standard of service and attention to detail. Experience working within structured support environments using IT service management and ticketing systems. Further job details available upon application. ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy. ...

years+ experience from an in-house professional services environment such as financial services, legal, consultancy or similar · Strong exposure to Microsoft technologies and ITSM frameworks · Experience within a 300–500 employee environment · Ideally of degree calibre with relevant formal IT qualifications, such as ITIL or similar · Willing to be part ...

senior technology leadership and sector ownershipWork within Capgemini’s strong ServiceNow ecosystem and partnershipsYOUR PROFILEEssential experience & certificationsServiceNow certifications at minimum; Certified System Administrator, CIS ITSM, CIS HRSD, CTA/CMA (beneficial)Proven experience working on:o At least one large global/international ServiceNow implementation, ORo Multiple ...

week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding ...

environment. You'll have: Experience owning or managing a ServiceNow platform and product roadmap. Strong stakeholder management and communication skills. Experience working with ServiceNow ITSM , with exposure to additional ServiceNow modules. Experience of HRSD would be advantageous but is not essential. A collaborative approach and the ability to translate business ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational … Ability to collaborate effectively with cross functional teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance: Booking.com ...

Establish and embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader ...

service performance against contractual SLAs and KPIs. Experience leading customer escalations and driving issue resolution across multiple teams. Strong understanding of IT Service Management (ITSM) principles and operational processes. Experience delivering executive-level presentations and service reviews. Technical & Professional Skills Service Delivery Expertise Strong understanding of Incident, Problem, Change, Request … leadership capabilities. Ability to work collaboratively across global and cross-functional teams. Technology Skills Proficiency in Microsoft 365 Suite. Experience with ServiceNow or similar ITSM platforms. Experience with reporting and visualization tools such as Power BI. Strong working knowledge of service management and operational reporting tools. Success Profile People describe ...