226 to 250 of 384 ITSM Jobs in the UK

CISSP, SSCP or AWS Security Specialty. Experience with cloud-native security tooling and compliance platforms. Familiarity with SIEM and security monitoring technologies. ITIL or ITSM experience. Experience working within highly regulated or complex technology environments. Previous experience coaching or mentoring engineers on secure development practices. This is an excellent opportunity ...

with stakeholders, development teams, and automation specialists to drive innovation across customer platforms. Their ideal candidate would be experienced in: • ServiceNow Architecture & Solution Design • ITSM, ITOM, HRSD • ServiceNow Integrations & Custom Applications • JavaScript, HTML, CSS • Technical Leadership & Stakeholder Management • ServiceNow CAD/CIS Certifications (preferred) What's in it ...

solutions. Implement and configure observability platforms including Dynatrace, Splunk, Grafana and Cribl. Develop dashboards, alerting frameworks and automated operational workflows. Integrate observability tooling with ITSM, Event Management and AIOps platforms. Support root cause analysis, performance optimisation and proactive monitoring initiatives. Act as a trusted advisor to technical and non-technical ...

solutions. Implement and configure observability platforms including Dynatrace, Splunk, Grafana and Cribl. Develop dashboards, alerting frameworks and automated operational workflows. Integrate observability tooling with ITSM, Event Management and AIOps platforms. Support root cause analysis, performance optimisation and proactive monitoring initiatives. Act as a trusted advisor to technical and non-technical ...

apart: AI/LLM architecture experience – RAG, knowledge graphs, agent design, AI governance. Domain depth in one or more of: DevOps/Platform Engineering, ITSM/ESM, Agile‐at‐Scale, FSI, Public Sector, Healthcare. Benefits & Perks Atlassian offers a wide range of perks and benefits designed to support you, your ...

Cleared contractors with a strong engineering and architecture background, preferably within highly regulated environments. Key Responsibilities Architect and deliver end-to-end BMC Helix ITSM solutions covering Incident, Problem, Change, R... WKCL1_UKTJ ...

enough control to protect service reliability and regulatory confidence, without importing unnecessary legacy process overhead. Essential Knowledge, Skills and Experience Significant experience in IT service management, service operations or technology operations within a complex fintech, payments, payment acquiring company. Proven experience leading major incident management, incident command, crisis coordination, stakeholder … service‐led operating backbone for BPL. Purpose of the role To support the implementation of major changes and improvements to the organisation’s IT service management practices by driving strategic initiatives to modernise, transform and future‐proof how the bank delivers and supports technology services. Accountabilities Establishment of KPIs ...

complex enterprise environment and possess strong knowledge of: Enterprise Infrastructure, Networks and End User Computing Microsoft 365, Azure and/or AWS IT Service Management (ITIL, Incident, Problem & Request Management) ServiceNow or similar ITSM tools Jira and Confluence IT security and compliance standards (ISO27001, Cyber Essentials, CIS) Service improvement, governance ...

purchasing, logistics, starters/leavers process (New hire induction) end user hardware support, AV support Systems/Service support - Azure AD, Office 365 IT Service Management - Ticket handling, worklogs, populating solution KB in ITSM, prioritisation, customer focused, good English language skills (verbal, written) Floorwalking and interact with users and represent ...

Architect and design CMDB solutions that support complex business and technology requirements within the Common Service Data Model (CSDM) framework. Design and implement ServiceNow ITSM, ITOM Discovery, and CMDB solutions aligned with business needs and industry best practices. Collaborate with process owners to define configuration management requirements, conduct gap analysis … scale ServiceNow environments. Experience creating, maintaining, and governing CMDBs, asset repositories, and configuration management databases within complex IT environments. Strong knowledge of ServiceNow ITOM, ITSM, and Asset Management capabilities. Experience with CSDM, Application Portfolio Management (APM), and Technology Portfolio Management (TPM). Working knowledge of infrastructure technologies including servers, networks ...

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other … ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support a complex and evolving service. Behaviours ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective ...

BDM - IT Services Location: Reading, Berkshire (Office-based) Type: Permanent Salary: £26,000 £32,000 basic OTE: +£6,000 Year 1 - Uncapped Start Date: ASAP An exciting opportunity has arisen with a growing, global ...

Head of IT Infrastructure, Leadership, Applications, ITSM, Cloud, Digital Transformation, M&A, CyberSec, Suppliers, 3 rd Parties, Governance, Budgets, ISO, Cyber Essential, AI, Automation, Azure, Hybrid (4d/w London) This is an exceptional permanent Head of IT opportunity to join a growing tech organisation undergoing significant technology, operational ...

Description :- Develop and maintain ServiceNow ITSM solutions following best practices. Customize Service Catalog, Approval Workflows, Notifications, and SLAs ...

Description :- Develop and maintain ServiceNow ITSM solutions following best practices. Customize Service Catalog, Approval Workflows, Notifications, and SLAs JBG81_UKTJ . click apply for full job details ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

Atlassian as a strategic partner from the first engagement. Deeply understand prospect pain points and business challenges, proposing tailored Atlassian solutions - including JSM/ITSM displacement opportunities and expansion into non‐IT functions (HR/People Ops, Marketing) - to win new business. Collaborate cross‐functionally with Channel, SEs, Marketing ...

business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered … this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service ...

current with developments in automation technologies, RPA platforms, and ITSM best practices. What we're looking for Experience working within Service Desk or IT Service Management environments. Hands-on experience with RPA and automation technologies, ideally within an MSP environment. Strong scripting and automation skills using PowerShell, Python, or similar ...

types, asset/configuration management, and SLA structures. Design and oversee integrations between JSM and wider toolchains (e.g. CMDB, Jira Software, Confluence, monitoring and ITSM tools). Act as technical authority on JSM best practice, advising stakeholders on platform strategy, roadmap, and future capability. Collaborate with service management, IT operations … into scalable, well-architected JSM solutions. Troubleshoot complex configuration, workflow, and integration issues, providing expert-level resolution. Keep up to date with JSM and ITSM developments, driving continuous improvement of the platform architecture. Profile The JSM Architect (SC Cleared) will have significant experience architecting and administering Jira Service Management ...

incident and problem tracking Strong analytical, decision-making and communication skills, with the ability to lead confidently and calmly under pressure Desirable: ITIL 4, ITSM tooling (ServiceNow, Jira Service Management), ISO22301/ISO20000, CBCP/MBCI certification, SRE familiarity, or experience with tools such as Splunk, CyberArk PAM, or GenAI … skills, this role could be a great fit: Head of Technology Resilience, Director of IT Service Continuity, Head of Production Operations, Head of IT Service Management, Director of Incident and Problem Management, Head of Change and Release Management, Business Continuity Director, Head of Operational Resilience, IT Service Continuity Manager, Head ...