226 to 250 of 441 ITSM Jobs in the UK

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

policies and access risk analytics Scripting skills (PowerShell, Python) for automation and connector development Experience with API integration and web services Familiarity with ITSM workflows and change control procedures Experience in public sector or critical national infrastructure environments If you feel you have the skills and experience needed for this ...

Summary Netstratum is seeking a highly experienced ITSM professional with deep expertise to lead the design, configuration, and implementation of our service management platform. This role will play a critical part in replacing our existing system, Cherwell Service Management, and ensuring a smooth migration while optimizing workflows and service delivery. … This is not a support/admin role—we are looking for someone who can architect, implement, and transform ITSM processes at scale. Job Details Location: Middlesbrough, UK | Type: Full Time Key Responsibilities Platform Implementation & Architecture: lead end‐to‐end implementation and optimization of ITSM platforms, design scalable ITSM workflows ...

experience scoping, managing, and executing customer pilots or proofs of concept. Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware. Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their ...

experience scoping, managing, and executing customer pilots or proofs of concept.* Expertise in at least two of the following: Contact Center, Customer Service software, ITSM, Business Intelligence, Data Warehousing, Workforce Management, QA or Integration & Middleware.* Strong understanding of AI and automation technologies (LLMs, NLP, ChatGPT, MCP, predictive analytics) and their ...

Required Experience: 5+ years of ServiceNow experience Strong ServiceNow Performance Analytics and Reporting expertise Experience with Analytics Workspace and dashboard development Strong understanding of ITSM processes and ITIL best practices Excellent stakeholder management and communication skills Experience delivering KPI frameworks and executive reporting Preferred: Experience with Predictive Analytics or Predictive ...

maintaining legacy software, drive the migration of ITIL teams onto Remedy, and review solutions for successful BCDR tests. Key Responsibilities: Maintain the existing Remedy ITSM platform, including integrations like E-bonding and TSO. Manage server group structures, CMDB, and automated foundation data loads. Oversee Atrium integrator jobs and implement customisations ...

experience of core IT capabilities including Cloud, Infrastructure & Networks, Application including development, Data including database, analytics, AI (including Agentic and Generative) and ML, ITSM including ITIL and ESM, Cyber Security, Automation. Highly skilled at solutioning and designing complex mission‐critical systems and services which meet customer needs whilst remaining implementable ...

Autopilot Azure AD/Entra ID AD Connect Microsoft Defender Exchange Online Power Platform Data Compliance & Conditional Access Tenant migrations Experience working in an ITSM-based environment Desirable Experience gathering requirements and proposing technical solutions Relevant certifications in Microsoft 365 or related technologies Skills & Attributes: I'm looking for someone ...

platform performance to ensure reliability and responsiveness What you'll bring Solid experience developing and customising ServiceNow (including workflows and integrations) Good understanding of ITSM and ITOM processes Exposure to ServiceNow Virtual Agent and/or RPA tools Strong JavaScript programming skills A proactive, problem-solving mindset with a desire ...

best practices. The ideal candidate will have over 5 years of experience in the ServiceNow ecosystem and a strong understanding of various modules like ITSM and SPM. This permanent position requires UK's SC clearance eligibility and offers opportunities for professional development in a collaborative environment. #J-18808-Ljbffr ...

best practice. Required Skills & Experience 5+ years’ hands-on ServiceNow delivery experience, particularly across CSM and ITIL workflows. Strong practical experience with: ServiceNow CSM ITSM/ITIL ITOM (beneficial) CSDM Experience delivering ServiceNow integrations using REST APIs. Solid understanding of ServiceNow platform architecture and best practice. Working knowledge of: JavaScript ...

with experience running practices end-to-end in an MSP, consultancy, or service-provider environment. Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar), and a genuine change driver. Experience in improving service management maturity in an organisation where processes, behaviours ...

with experience running practices end-to-end in an MSP, consultancy, or service-provider environment. Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar), and a genuine change driver. Experience in improving service management maturity in an organisation where processes, behaviours ...

postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level 1 and Level 2 Service Desk analysts. Ensure … customer service orientation with excellent communication skills. Working knowledge of PowerBI, Windows 11, Office 365, Active Directory, and common desktop applications. Experience using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service ...

experience leading IT integration activities within mergers, acquisitions, divestments, or large-scale transformation programmes. Experience of AVD, identity and access management, endpoint management, and ITSM tools. Strong knowledge of infrastructure, networking, cloud technologies, identity and access management, end-user computing, and cybersecurity principles. Experience managing complex technical projects across multiple ...

working within an ISO/IEC (phone number removed) aligned environment (using it to improve service, not just for compliance) * Solid understanding of IT service management principles (incident, problem, change, request) * Experience owning SLAs, service reporting, and improvement initiatives * Confident communicator with the ability to manage escalations professionally and empathetically ...

hardware, software, and system-related faults Deliver L1/L2 support for advanced Electronic Warfare products Manage incidents, service requests, and problem investigations using ITSM tools Monitor system performance and coordinate escalations when required Produce customer updates, service reports, and trend analysis Create and maintain knowledge base documentation Support change ...

lead for enterprise IT platforms or critical business services. - Strong experience managing third party vendors in a multi supplier environment. - Sound understanding of IT service management, delivery lifecycles, and operational support models. - Experience managing both Legacy and modern platforms in parallel. - Strong stakeholder management and communication skills across technical ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify and implement effective solutions. Requirements: Proven experience developing ...

Management Experience with other PAM platforms (CyberArk, Delinea) Scripting skills (PowerShell, Python) for automation Experience with database privileged access (SQL Server, Oracle) Familiarity with ITSM workflows and change control procedures Knowledge of OT/ICS environments and industrial systems access requirements If you feel you have the skills and experience ...

e.g. Siemens Teamcenter, PTC Windchill, Dassault 3DXperience.) A good understanding of Configuration Management in accordance with DEF STAN 05-57. Technical Team Management – ITSM operations experience would be valuable. Full understanding of the PLM lifecycle and Tool definition to meet specific requirements Understand and capture end to end business ...

lead Network Engineering position Proven ability to plan, organise, and deliver technical projects Experience supporting BAU operations alongside project-based work Good understanding of ITSM processes including incident and change management Strong organisational and coordination skills with attention to detail Excellent communication and stakeholder management skills, particularly with senior leadership ...

experience with Primavera P6 environments Experience supporting Maxavera or similar portfolio management tools Knowledge of application architecture, integration, and platform management Experience with IT service management (incident, problem, change) Comfortable working in Agile delivery teams 🌟 Nice to Have Experience with project controls/scheduling platforms Exposure to platform modernisation ...