226 to 250 of 969 ITSM Jobs in the UK

Horizon), IP Telephony, Linux, AWS/Azure Cloud, Access Control Systems, BCDR, CCTV IP. IT qualifications advantageous: CompTIA, MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, Cyber Essentials (or similar). Working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. ...

issues Strong knowledge of systems and database administration Experience in developing and managing IT budgets, including cost optimisation and vendor management Familiarity with IT service management frameworks and best practices for maintaining IT operations and service continuity Experience in ensuring compliance with data privacy and security regulations Demonstrated experience ...

under pressure and on own initiative. Flexible when needed to support a busy events business. Desirable Experience with Okta, Freshservice, NinjaRMM or similar identity, ITSM and RMM platforms. PowerShell or Microsoft Graph API scripting to automate admin tasks. Interest in using AI tools for ticket triage, documentation or knowledge search. ...

roles Demonstrated experience implementing technology solutions or process improvements Track record of successful project delivery in IT environments ITIL Foundation certification or equivalent IT service management credential Project Management Professional (PMP) or Agile certification Background in change management or organizational transformation Lean or Six Sigma methodology experience The #TeamGBT Experience ...

accountability, ownership and customer focus.• Support succession planning and capability development.• Define clear objectives and performance expectations.Key Requirements Essential• 8+ years in IT service management or service delivery leadership roles.• Experience leading Service Desk and Service Management functions.• Strong knowledge of ITIL best practice.• Experience managing third-party suppliers ...

customers, interfacing parties, suppliers, and technical teams. Desirable certifications: ITIL 4 (Foundation minimum, advanced certification preferred) and familiarity with ISO 20000 or equivalent IT Service Management standards. Desirable sector experience: Transport and mobility systems, particularly ticketing and revenue collection systems (EMV contactless, Oyster or equivalent fare systems), large public-sector ...

service design and introduction processes, while sharing expertise and providing guidance to colleagues supporting transition activity. What you'll bring Experience in IT Service Management, Service Transition, Service Design or Service Introduction within a complex technology environment. Good understanding of ITIL practices and how they support the service lifecycle. Experience ...

Assist with user onboarding, moves, and leavers processes. Maintain asset records, stock levels, and documentation. Log and manage incidents and service requests via an ITSM platform. Provide local support for IT projects, upgrades, and deployments. Escalate infrastructure, application, network, and security issues where appropriate. Required Experience Previous experience in IT ...

operational readiness activities as the capability develops. Experience Required We are looking for candidates who can demonstrate: Proven Business Analysis experience within IT, service management, operational resilience or business transformation environments. Strong process mapping, requirements gathering and documentation capabilities. Experience developing governance documentation, operating model artefacts and RACI matrices. Excellent ...

operating systems (e.g. Windows 11, Windows Server). Virtualisation technologies (e.g. VMware or Hyper-V). An awareness of or willingness to learn: IT Service Management (ITIL) Switch & WiFi Deployment. Extreme Networks, XIQ Cloud. Security Solutions such as Checkpoint and Azure firewalls. Microsoft Exchange Online with Exchange SE hybrid ...

reviews, audits, and performance reporting. Cross-Functional Collaboration - Work across IT, business, and supplier teams to deliver results. What you'll bring: Extensive IT service management experience in a multi-sourced environment. Strong background in managing third-party service providers and SLAs. ITIL Foundation qualification (minimum). Proven ability ...

roles. Experience managing service transition from development into live support environments. Knowledge of acceptance into service processes and service readiness criteria. Knowledge of IT service management practices, including incident, change, and release management, along with a solid understanding of ITIL. Experience communicating with stakeholders, working to client-defined governance ...

audit-ready incident records Support assurance, audit and continuous improvement activities We're looking for: Experience in security incident management, cyber security, IT service management or operational governance Good understanding of incident lifecycle, severity classifications and escalation processes Strong supplier/stakeholder coordination and reporting skills Experience within SIAM ...

teams to drive high performance. What you’ll bring Extensive experience managing enterprise platforms, with significant ServiceNow expertise. Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD and related capabilities. Proven experience developing and executing platform strategies and roadmaps. Experience leading technical teams within complex, large-scale organisations. Strong stakeholder ...

teams to drive high performance. What you’ll bring Extensive experience managing enterprise platforms, with significant ServiceNow expertise. Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD and related capabilities. Proven experience developing and executing platform strategies and roadmaps. Experience leading technical teams within complex, large-scale organisations. Strong stakeholder ...

Ability to travel domestically and internationally on occasions when needed Relevant certification in Business Analysis, Product Management, Portfolio Management, Agile, Project Management or IT Service Management Contact Centre Technology experience and knowledge of Genesys Cloud or a similar platform Experience supporting AI, automation, CRM, omnichannel engagement or digital transformation programmes ...

Support live operational issues, providing capacity and performance analysis during incidents and service outages. Manage demand, risk, incident, problem and change activities through established ITSM processes. Provide technical input into infrastructure projects, architecture and service design. Support continuous improvement of capacity and performance management processes, tools and reporting. Essential Experience ...

cyber security or CISO function. Familiarity with SailPoint IdentityIQ, SailPoint Identity Security Cloud or RSA Identity Governance & Lifecycle. Experience using ServiceNow, Jira or similar ITSM and change management tools. Understanding of access certification, joiner/mover/leaver processes and identity governance controls. Experience supporting audit, risk and regulatory compliance ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

would welcome, for example: A ServiceNow, Salesforce, Dynamics or Jira Service Management administrator or developer who has built workflows and integrations. A CRM or ITSM analyst-developer who has run implementations from requirements through to training and support. An integration or PHP developer who has worked closely with business users ...

influencing skills. Experience managing customer relationships in a complex technology environment. Experience working with KPIs, SLAs, governance and service reporting. Knowledge of ITIL, ITSM, cloud, infrastructure or digital services. A track record of driving continuous improvement and customer outcomes. Commercial awareness with experience of risk and escalation management. Why Capita ...

Responsibilities: Serve as a primary 1st/2nd line contact for internal IT support, managing incidents and service requests via phone, email, and the ITSM/ticketing tool. Provide daily support for laptops, mobile devices, and productivity tools across Windows, macOS, iOS, Android, and Microsoft 365 (Teams, Outlook, SharePoint, OneDrive ...