201 to 225 of 443 ITSM Jobs in the UK

contact for all IT support issues via phone, email, ticketing system, and in person. • Log, prioritise, and manage incidents and service requests using ITSM tools. • Troubleshoot and resolve hardware, software, and network issues efficiently. • Escalate more complex problems to second-line or specialist teams where required. User Support & Customer Service … administration, and hardware troubleshooting. • Excellent communication and customer-service skills. • Ability to prioritise tasks in a fast-paced environment. Desirable • Experience with ticketing/ITSM systems (e.g., Freshservice, ServiceNow, Jira). • Exposure to cloud environments (Azure AD, Intune, MDM). • Understanding of ITIL principles. • Knowledge of cybersecurity fundamentals. In return ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems to accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers ...

User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITIL Foundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly organised, able to balance priorities ...

more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning ...

assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. Establish governance frameworks (SLAs ...

modern, multi-cloud environment Own and develop enterprise-wide AI strategy, including governance, compliance and responsible AI practices Lead global IT operations, including ITSM, service desk, resilience, disaster recovery and monitoring Embed DevOps best practice across engineering teams, championing automation, CI/CD and cloud-native delivery Oversee architecture ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

demand management across technology services. Supporting risk, compliance and assurance activities within a regulated environment. What We're Looking For Strong experience in IT Service Management, SIAM or Service Integration environments. Proven success managing third-party suppliers and outsourced service providers. Excellent understanding of ITIL principles and service governance frameworks. ...

greenfield department. A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good ...

Doing Network & Infrastructure Monitoring Monitor server and network performance across the IT estate Set up and maintain monitoring solutions to support proactive IT service management Analyse network performance and implement corrective actions to resolve issues and improve reliability Monitor and maintain network servers, including supporting upgrades and improvements Document processes ...

continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from ...

reduce IT operational burden through automation Technical Skills Deep knowledge of modern SaaS administration (Google Workspace, Okta/SSO, MDM solutions) Experience with IT service management and ticketing systems Understanding of cloud infrastructure basics (GCP strongly preferred, AWS/Azure an asset) Familiarity with security tools: endpoint protection, vulnerability management ...

across different SDLC phases including design, development, and solution delivery 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably supporting Tier ...

lead for enterprise IT platforms or critical business services. Strong experience managing third party vendors in a multi supplier environment. Sound understanding of IT service management, delivery lifecycles, and operational support models. Experience managing both legacy and modern platforms in parallel. Strong stakeholder management and communication skills across technical ...

technology drives revenue and operational efficiency Experience managing technology within a multi-site operational environment Strong structured problem-solving and analytical capabilityExperience of ITIL, ITSM, and ITAM frameworks Experience creating and implementing Disaster Recovery Plans Proven experience delivering large-scale technology projects with budgets exceeding £500k Hands‐on technical understanding ...

Project Manager (intermediate) or PMO Specialist as defined by the APM Competency Framework Desirable: Experience managing subcontractors and third-party suppliers. Knowledge of IT Service Management frameworks. PMP or equivalent project management qualification. Experience with process design, process management and governance ...

operations and the employee lifecycle Experience on either a larger ServiceNow programme or a few smaller end-to-end deployments CSA, CIS ITSM, Agile, SAFe or project delivery experience would be useful, but the main thing is that you understand how HR teams work, how ServiceNow HRSD improves that experience ...

boundary/perimeter controls, monitoring and incident readiness. Establish strong transformation governance : milestones, RAID management, dependency tracking and reporting to senior stakeholders. Improve IT service management performance (incident/problem/change), reducing operational friction and raising service quality. Lead and mentor multi-disciplinary teams across infrastructure, security, service delivery ...

Experience with enterprise application architecture across application, database, and infrastructure layers Knowledge of platform configuration management and systems integration Experience working within enterprise IT service management frameworks Familiarity with governance, change management, and technical documentation processes Experience supporting enterprise project controls or scheduling platforms Knowledge of enterprise portfolio management solutions ...

principles. · Familiarity with version control (e.g. Git) or Salesforce DX tooling. · Exposure to AppExchange solutions (e.g. Conga) or third-party integrations. · Experience using an ITSM or ticketing platform (e.g. Jira Service Management, Halo, Freshdesk, ServiceNow). What We Offer · Hybrid working — minimum 3 days per week in our Newcastle upon ...

Systems, Software engineering, Computer Science or a related subject or relative equivalent experience. Evidence of continuous professional development. Desirable ITIL Foundation Certificate in IT Service Management Experience Essential In depth experience of managing or designing, configuring and sup porting application systems. Experience of working in an IT/technical environment ...

Define and execute the regional technology alliances strategy and GTM, including identifying priority categories and strategic technology alliance partners (e.g. security tools, identity providers, ITSM, DevOps, data platforms, Wiz, CrowdStrike, Zscaler, Cyera). Build, scale, and manage strategic partnerships that include co‐development, technical integrations, joint marketing, and co‐sell ...

production, maximising the value and adoption of data‐driven decision making across the business. Own service performance and continuous improvement, ensuring robust IT Service Management, regulatory compliance, model risk management, ethical AI standards, and ongoing enhancements to user experience, efficiency, scalability, and cost of operation. Define and deliver ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...