351 to 375 of 380 ITSM Jobs in the UK

ITSM SLA Analyst - 12 Month FTC - £35-£40k Overview An organisation is seeking an ITSM SLA Analyst to manage service performance governance, reporting, and continuous improvement across IT services. This role acts as the single source of truth for SLA performance , ensuring contractual obligations are met, risks are proactively managed ...

excellent opportunity for someone who enjoys balancing hands-on technical support with people leadership and is looking to further develop their career within IT Service Management As IT Service Desk Team Lead, you'll play a key role in shaping the day-to-day IT support experience for colleagues across … communication during incidents, service disruptions, and operational changes. Maintain and improve knowledge base documentation and support processes. Support asset management and lifecycle tracking within ITSM platforms. Gather user feedback and contribute to initiatives that enhance both service quality and user experience. We're looking for someone who combines strong technical ...

improvement initiatives that strengthen operational resilience, improve service maturity and support long-term technology transformation. You'll lead initiatives including: ITIL 4 and IT Service Management improvement Cyber Security enhancement IT Disaster Recovery and Operational Resilience Supplier rationalisation and MSP transition Service governance and continual improvement Target Operating Model development … deliver lasting value. About You We're looking for someone with experience delivering large-scale IT service improvement and transformation programmes, including: IT Service Management (ITIL) Infrastructure transformation Cyber Security Disaster Recovery Supplier and vendor management IT operating model or service improvement initiatives Executive stakeholder management Delivery within complex ...

Cleared Senior ServiceNow Developers for a fully remote 3-month contract. The role focuses on designing, configuring, and delivering scalable enterprise solutions across ITSM, ITOM, and Employee Centre modules. Candidates must hold active UK SC Clearance to qualify. Responsibilities include end-to-end delivery of ServiceNow implementations, module configuration ...

Policies UI Actions Service Catalog Items Workflows and Flow Designer solutions Deliver scalable and maintainable platform customisations. Platform & Module Delivery Support development across: ITSM ITOM ITAM CMDB Business Continuity Management (BCM) Source-to-Pay (S2P) Integrated Risk Management (IRM) Third-Party Risk Management (TPRM) Contribute to platform standardisation and service … experience as a ServiceNow Developer within enterprise environments. Strong development experience with: JavaScript ServiceNow Scripting Flow Designer Service Catalog Workflows Hands-on expertise across: ITSM ITOM ITAM CMDB IRM TPRM Strong understanding of: CMDB CSDM CI relationships Data governance Experience developing integrations using REST, SOAP, and MID Servers. Strong troubleshooting ...

pipelines using GitOps, APIs, and orchestration platforms (e.g., Itential) for network services. Automate connectivity services (VLAN, DNS, Firewall, DDI) integrated with ServiceNow and ITSM workflows. Drive AI/ML use cases such as WAN capacity forecasting, anomaly detection, predictive analytics, and self-healing networks. Integrate and manage observability platforms (SolarWinds … Netmiko, NAPALM, pyATS (preferred). Experience with orchestration tools such as Itential. Knowledge of Source of Truth tools like NetBox/Nautobot and ITSM integration (ServiceNow). Experience with observability tools such as SolarWinds, Grafana, Elastic, ThousandEyes, DNAC. Strong understanding of TCP/IP, DNS, DHCP, VPNs, QoS, and troubleshooting ...

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career; with us youll have an opportunity to grow and develop. ...

ITSM/CMDB Engineer/£400 per day (outside IR35)/London (hybrid)/3 Months A market leading Consultancy with global reach is on the lookout for an experienced CMDB Engineer to come on board to support one of their customers with an ongoing project. The selected candidate will … have strong hands-on expertise with Jira Service Management to design and optimise ITSM and CMDB solutions click apply for full job details ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales or from an MSP background. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience. Key Responsibilities: Architect and deliver BMC Helix solutions across ITSM, CMDB, Discovery, Digital Workplace and Automation Lead platform integrations with cloud … projects across complex enterprise environments Produce solution designs, architecture documentation and technical standards Required Experience: Strong BMC Helix/Remedy architecture expertise Experience with ITSM, Discovery, CMDB and Digital Workplace implementations CIS Controls v8.1 implementation experience Strong understanding of ITIL frameworks and service management best practice Experience integrating cloud platforms ...

briefing pack, used for weekly/monthly briefings at all levels. Support the D&IS Front Door for all the projects service requests. Utilise ITSM tools (Remedy) to interact with FLC units and manage service requests. Develop and support the projects processes aligned with DD, including CSRs and CSIs. Manage … Service during periods of absence. What you’ll bring Proven experience in service operations management within a secure or military environment. Strong knowledge of ITSM tools, particularly Remedy. Excellent communication skills for liaising with multiple teams and stakeholders. Ability to produce clear operational documentation and briefings. Experience managing service requests ...

Service Assurance Manager leads the Service Assurance team and is accountable for the effective governance of IT service management across HL's dual technology estate, spanning heritage systems, cloud services, and integrated third party platforms. The role ensures consistent execution of service management processes, strong major incident leadership, and effective … agreed risk appetite. What you'll be doing Lead and manage the Service Assurance team, setting clear priorities, standards, and performance expectations Manage IT service management processes (Incident & Problem, Change & Release, Knowledge, and SACM) across IT Service Operations Participate in on-call and out-of-hours cover, providing business-facing ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expa... CRWG1 ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expa click ...

Role: Sales Development Representative (SDR) Salary: £35,000-£40,000 (uncapped OTE) Sector: SaaS/IT Financial Management Location: Reading - Open to remote workers We're looking for a motivated SDR to join our clients ...

NOTE: VISA SPONSORSHIP IS NOT PROVIDED Role : ServiceNow Developer (ITSM) Location: London, UK (3 Days/Week Onsite) Type: Fixed Term Contract (Initial 3 Months - Extendable based on Project & Performance ) Requirements: Looking for candidates with strong scripting experience. Experience into Green IT OR ITSM is required. Active SC Clearance Preferred ...

NOTE: VISA SPONSORSHIP IS NOT PROVIDED Role : ServiceNow Developer (ITSM) Location: London, UK (3 Days/Week Onsite) Type: Fixed Term Contract (Initial 3 Months - Extendable based on Project & Performance ) Requirements: Looking for candidates with strong scripting experience. Experience into Green IT OR ITSM is required. Active SC Clearance Preferred ...

Barclays is seeking a senior leader to drive IT service management and operational governance for its fintech‐scale payments platform. The role focuses on establishing and running a lean, control‐driven service-management framework across incident, change, knowledge and service catalogue processes. You will lead major incident management and post ...

Barclays seeks a senior technology operations leader to design and operate the Day-0 launch readiness, ITSM framework and governance across incident, change and service catalogue. You will partner with Engineering, Platform and Customer Operations to ensure reliable, auditable service delivery while driving continuous improvement and risk-based controls across ...

ITSM practices, and leading professional services to align with customer needs and drive satisfaction. The ideal candidate will have a strong background in IT service management, be able to develop effective customer experience strategies, and promote a culture of collaboration and customer-centricity within the team. #J-18808-Ljbffr ...

global IT Consultancy supporting a Telecoms end client with a ServiceNow solutions project: Leading ServiceNow architecture design + implementation of ServiceNow modules including: ITSM, ITOM, ITAM, HRSD, CSM, GRC, SecOps + custom applications. Strong ServiceNow ITSM, plus 2 other modules (TSOM, ITOM, ITAM, HRSD, CSM, GRC, SecOps). Proven expertise ...

ideal for someone with mid-market and enterprise software pre-sales experience in a SaaS or technology product organization and strong experience with ITSM/ITIL and cloud based infrastructure. You have a passion and the ability to act as a trusted advisor through all stages of the sales cycle … European languages additionally would be an added advantage Minimum 10 years of relevant experience in a similar technical solution engineering preferably in ITIL/ITSM domain or in a SaaS or software product environments Experience in a SaaS or technology product organization and experience with ITSM/ITIL Methodologies ...

Job Title: Operations Centre Analyst Location: Portsmouth Key Responsibilities Work closely with team members to support daily operations and tasks. Help identify, prioritize, and respond to incidents and issues in a timely manner, following clear ...

Rate We're looking for an experienced BMC Helix Solution Architect to support a large-scale enterprise transformation programme focused on modernising IT Service Management, automation, and operational resilience click apply for full job details ...

circa £200,000, with flexibility around bonus structure We are looking for a Senior Business Development Manager to drive new business across consultancy, ITSM platform implementation, licensing and managed services. This role is suited to someone who can generate their own opportunities, build a strong pipeline quickly and create measurable … self generated sales and a proven track record of originating and landing new business. The role will focus on driving growth across technology consultancy, ITSM implementation and managed service offerings. Experience selling into sectors such as financial services, insurance, defence, central government or similar would be useful ...