351 to 375 of 440 ITSM Jobs in the UK

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … industry best practices, while driving continuous improvement and value delivery. Key Skills & Capabilities Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service ...

value for money and effective service delivery.o Build capability through coaching, performance management and learning and development across teams.o Bring extensive experience of IT service management leadership, enterprise technology and excellent communication skills. About us The Infrastructure, Cyber & IT Operations team plays a critical role in ensuring NICE's digital …/Qualifications Essential ITIL qualification or demonstrable applied knowledge at Managing Professional or Practice Manager levels Education/Qualifications Essential Experience in an IT Service Management leadership role, with accountability for service performance and delivery. Education/Qualifications Essential Experience establishing new teams and engaging staff in effective delivery ...

Developer - SC CLEARED Location: UK Wide Salary: £70,000-£85,000 BMC Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite.. You will need to have experience in designing, developing, and implementing Remedy solutions to improve business processes and improve user experiences. In this role … platforms and experience for the better. Duties: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management, and Asset Management and troubleshoot and resolve issues in the Remedy environment. Optimise Remedy application performance ...

particular responsibilities they are required to deliver, but as a Client Services Director, the following gives an indication of key responsibilities. Customer Support & ITSM Leadership Oversee the Customer Support function, ensuring IT services are delivered with a focus on reliability, quality, and alignment with business and customer needs. Implement … manage IT Service Management (ITSM) practices and frameworks (such as ITIL) to optimize service delivery processes, including incident, problem, change and release management. Deliver an effective resource model that operates within the best practice and ratio requirements of the operating group. Ensure the efficient delivery of customer support services across ...

Proven experience in IT transformation and/or transition projects Strong project delivery experience An understanding of enterprise applications, integrations and IT service management (ITSM) Experience with GBS or Shared Services models ...

ITSM ServiceNow Developer Liverpool (Hybrid Working) Permanent About the Role An exciting opportunity has arisen for an experienced ServiceNow ITSM Developer to take ownership of a critical enterprise platform. You'll be responsible for ensuring the stability, scalability, and ongoing optimisation of ServiceNow, with a strong focus … knowledge sharing across the team About You Proven experience in ServiceNow development and/or administration (approx. 2-4 years) Strong knowledge of ITSM processes (Incident, Change, Problem, Request, etc.) Hands-on experience with configuration-first development approaches Exposure to integrations, testing frameworks, and CI/CD practices Strong stakeholder ...

ITSM Sales Executive - ServiceNow/Halo/Freshworks/Avanti Location: Reading Salary … + Double OTE (Uncapped Commission) We are seeking a high-performing ITSM Sales Executive with a proven track record in IT Service Management solution sales. This is an exciting opportunity to join a global organisation at the forefront of ITSM, playing a key role in driving growth and expanding market ...

requests Manage ticket queues, ensuring SLA/KPI performance is achieved Act as the primary escalation point for complex or high-priority issues Monitor ITSM dashboards, identifying risks and performance issues Coordinate resolution activities with infrastructure, applications, and SACM teams Team Leadership & Development Line manage Service Desk Analysts and Senior … metrics Excellent people management, coaching, and leadership skills Ability to act as a senior escalation point for technical and service issues Experience working with ITSM tools and end-user support environments Additional Information Site-based role with flexibility to support across locations if required Participation in an on-call rota ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for the clients internal service levels. Working in a front of house position offering in person customer and technical services. … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants ...

Administering and maintaining Windows Server environments Supporting and managing Microsoft 365 services Working within an ITIL framework to improve processes and service delivery Using ITSM tools (e.g. Halo or similar) to track and resolve incidents and requests Assisting with basic networking issues and troubleshooting connectivity problems Coordinating with and managing … What we’re looking for Experience across both Service Desk and Windows Server environments Strong Microsoft 365 knowledge Familiarity with ITIL practices Experience with ITSM tools (Halo or similar) Basic networking knowledge (DNS, DHCP, TCP/IP) is a plus Confident communicator who can work independently and take initiative ...

partner to the Incident and Service Delivery Managers, you will be responsible for maintaining the integrity of all records within the ManageEngine ITSM system while bridging the gap between technical teams and non-technical stakeholders. By translating complex business requirements into technical solutions and collaborating closely with 2nd Line … proactively leading and motivating the Junior SDAs ensuring that there is a culture of high performance, strong engagement and a commitment to continual improvement. ITSM Architecture:Administer and optimizeServiceDesk Plus (SDP), including the design of complexRequest Life Cycles (RLC)and visual workflows. Oversee the full Incident & Request life cycle from ...

program delivery while managing cross-functional teams and ensuring operational excellence. Responsibilities Lead end-to-end ServiceNow delivery programs within telecom environments Manage enterprise ITSM and service assurance transformation initiatives Collaborate with technical, operational, and business stakeholders Oversee project delivery timelines, risks, and governance activities Drive process improvements and operational … business objectives and compliance standards Skills Strong experience with ServiceNow platform delivery Experience in telecom or enterprise service assurance programs Knowledge of Remedy and ITSM frameworks Strong leadership and stakeholder management skills Experience managing enterprise transformation programs Strong communication, governance, and delivery management capabilities Ability to work in hybrid ...

part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global. The role The ServiceNow ITSM Business Process Consultant is a senior key member of the ServiceNow delivery team. They are responsible for designing and deploying best-practices process solutions that … help achieve our client’s strategic goals. You will lead current-state ITSM process discovery, re-engineering workshops, and analysis sessions to identify and develop solutions that impact the organization’s ability to operate with greater efficiency and effectiveness. How will you make an impact? Demonstrated ability to influence ...

Senior ServiceNow Developer - ITAM, ITOM, HAM, SAM, Designs, ITSM, SecOps, Agile, ITIL, CSA, Fully Remote (UK) with occasional paid travel (United Arab Emirates) The Senior ServiceNow Developer is contract is Remote (you must be UK based ) with paid travel to ABU DHABI (United Arab Emirates) . This travel … start Able to travel to United Arab Emirates if required (providing commercial flights are available) Extensive senior Service Now Development experience ITSM, ITOM, SAM, HAM ITIL ServiceNow Admin or Application Developer certification Licence management Desirable skills Other Service Now certifications Agile certifications This is an exceptional Senior ServiceNow Developer contract ...

Developers/Leads for a 3-month contract. It's a fully remote role focused on designing, configuring, and delivering scalable enterprise solutions across ITSM, ITOM, and Employee Centre modules. Candidates must hold active, verifiable UK SC Clearance to be considered for this position. Key Responsibilities End-to-End Delivery … current and active UK SC Clearance . ServiceNow Expertise: Proven hands-on experience in ServiceNow development and implementation. Core Modules: Deep technical understanding of ITSM, ITOM, and Employee Centre . Integration Stack: Practical experience with APIs, IntegrationHub, and MID Servers . ITOM Processes: Strong knowledge of CMDB, Discovery, Service Mapping ...

sessions to understand customer requirements, their system environments and IT infrastructure Set up and test integrations between Moveworks and supported enterprise applications such as ITSM platform (ServiceNow, JIRA), IDAM (Okta, Active Directory, Entra ID), Knowledge Management (SharePoint, Confluence, Google Drive), and chat platforms (Teams, Slack) Troubleshoot integration and deployment issues … Senior/Staff Forward Deployed Engineer Have5+ years of experience implementing system integrations using REST/SOAP APIs Have an understanding of enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk) and IDAM solutions (e.g. Okta, Active Directory) and experience integrating with them. Deep hands-on experience designing and integrating solutions ...

Participate in CCRBs and drive continual service improvements. Provide 24×7 on‐call support on rotation for incidents and maintenance. Use Jira Service Management and ITSM tools to manage escalations, track issues, and document changes. Support in‐house applications while ensuring policy alignment. Balance project delivery with support duties … Computer Science, Computer Engineering, Information Systems, or related field. 5+ years of Linux administration experience, ideally in an HPC environment. Strong troubleshooting and IT service management skills. Proficiency with automation/configuration tools such as Ansible, Puppet, GitLab, Terraform. Experience with Docker and container orchestration. Scripting skills (Bash, Python, Perl ...

role, you will act as a technical leader—guiding architectural decisions, shaping best practices, and mentoring a high‐performing team to deliver exceptional IT Service Management outcomes. Key Responsibilities Solution Architecture & Delivery Collaborate with stakeholders to understand business needs and translate them into scalable, high‐quality solution designs. Provide expert … Analyse the impact of new or changing requirements and ensure solutions align with enterprise architecture standards. Lead the implementation, integration, automation, and enhancement of ITSM and ITOM toolsets. Leadership & Team Development Lead and mentor a multidisciplinary team including BAs, administrators, developers, and solution architects. Platform Governance & Strategy Maintain a detailed ...

What you’ll need 7 years + working in similar Business Analyst/Project management role and at least last 3 years within IT Service Management Experience being the lead business analyst and project manager for an application development project, delivered to (or within) a medium to large size company. … analysing and delivering enhancement requests to a core business system deployed in a medium to large size company. Strong experience working with ServiceNow applications: ITSM, FSM, HRSD, SPM understanding full features and capability. Experience with integration capability within ServiceNow Administration experience of a ServiceNow instance including the delegation of groups ...

influence over how things are done. Working within a collaborative and forward-thinking business, you'll benefit from a clear progression path toward IT Service Management, with exposure to service performance, reporting and continuous improvement initiatives from day one. As a true leader in their field, youll benefit from working … growth journey. If you're looking for a role where you can step up, make an impact and progress your career toward IT Service Management, we'd love to hear from you. Apply ...

Job title: Acturis Support Officer Location: London (hybrid working available) Salary: negotiable Job Purpose The Acturis Support Officer is responsible for providing first-line functional and system support for Acturis to the business, via phone ...

global market leader where you can drive new business, grow key accounts and play a pivotal role in expanding a high-performing IT Service Management portfolio? This is a permanent opportunity for a Sales Executive to join an established and growing organisation at the forefront of IT Service Management solutions. … trusted advisor on ITSM improvement and transformation initiatives Forecasting against targets and maintaining accurate CRM data The Person Proven track record in IT Service Management solution sales. Previously worked in B2B sales. Experience in both new business acquisition and account development. Strong commercial awareness with excellent negotiation and relationship skills. ...

/WAN network connectivity across multiple sites Strong knowledge of Microsoft Office applications Experience working with advanced ITIL processes and best practices Experience using ITSM tools and managing ITSM processes Excellent communication skills with the ability to engage effectively with users at all levels of the organisation Deliver IT Infrastructure ...

Position: ServiceNow Project Manager - ITSM/ITAM Employment Type: Contract Start: ASAP (June/July 2026) Duration: 6 Months Location: London or West Midlands, UK (Hybrid - 3 days per week office) Language(s): English Focus on SAP is a specialist SAP and ERP Recruitment organisation offering both permanent and contract … thought leadership . Role – We are seeking an experienced Project Manager to lead a major ServiceNow transformation and migration programme , focused on modernising legacy ITSM processes and implementing AI-enabled capabilities across enterprise operations. This role will drive the successful migration of legacy workflows onto a strategic ServiceNow platform, ensuring ...

with a strong track record in IT Service Management (ITSM) solution sales. This is a great opportunity to join a global leader in IT Service Management and play a key role in expanding presence across the ITSM landscape. You will be responsible for winning new clients, developing a strong personal … progress reports and ensure CRM data is accurate The successful Internal Sales Executive will have the following related skills/experience: Proven experience of ITSM solution sales Minimum of 3 years B2B sales experience Success in new business acquisition and account development Excellent commercial and relationship management skills ...