376 to 400 of 436 ITSM Jobs in the UK

Ensure services meet acceptance criteria across people, process, technology and data Oversee knowledge transfer and asset handover between suppliers Align processes and tooling, including ITSM platforms such as ServiceNow Ensure a controlled, low-risk handover into BAU operations What we're looking for: Proven track record delivering complex IT service … commercial, and business teams Experience working within SIAM or service integration models Familiarity with governance frameworks, RAID management, and structured reporting Experience with enterprise ITSM tools, ideally ServiceNow Background in regulated or complex environments is advantageous Relevant PM qualifications such as PRINCE2 ...

email. Ability to troubleshoot and diagnose performance issues using native Oracle tools like STATSPACK and latest Oracle tools like OCI Analytics Familiarity with ITSM process and ability to leverage modern ITSM tools like ServiceNow, Ivanti or similar. Eligibility for UK Security Clearance Desirable Skills/Experience: Expertise in Apache ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the companys problem management … services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

best-practice processes, strong governance and a culture of accountability across the service landscape. Youll also oversee key areas including change and release governance, ITSM platform strategy, configuration management and problem management maturity. This is an exciting opportunity to influence service culture at scale and deliver predictable, high-quality outcomes … business. Essential Skills & Experience Demonstrated ability to establish and embed ITSM processes and governance across multi-supplier environments Proven track record of driving service maturity and continuous improvement using insight, data and structured methodologies Strong leadership capability, with experience influencing cultural change and embedding accountability across teams Skilled in managing ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Business Analyst, developers, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow Technical Architect, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

IT Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work ...

IT Service Management Analyst, working for one of the prestigious Financial Services companies in the City. This is a 12 month Fixed Term Contract, working in a hybrid model, with a minimum of 3 days per week on-site in their office. Overview: The IT Service Management Analyst will work ...

common IT problems and escalating complex issues to appropriate support teams. Demonstrating a solid understanding of IT infrastructure and end‐user systems. Using IT service management and ticketing tools effectively to manage workloads. Documenting all incidents, resolutions, and actions taken in a clear and accurate manner. Identifying trends and recurring … multitasking capabilities. Effective listening skills with a customer‐focused mindset. Problem‐solving and analytical skills. Desirable skills/knowledge/experience: Familiarity with IT service management tools. Ability to adapt, improvise, and respond effectively to unexpected situations. Rewards & Benefits TCS is consistently voted as a Top Employer ...

Management or SaaS technical delivery in one or more of the following two main areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell, etc.) Web Technologies (XML, HTML, JavaScript, Web Services, etc.) Where purpose meets career: Lead with Impact: Take … customer facing. Knowledge of IT and Enterprise Service Management or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in the areas of ITSM, ITBM, ITOM, CSM or HR products are highly desirable. ServiceNow Certifications in all areas are highly ...

identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals … responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration ...

ITIL standards, the business and Problem trends, can work alone to interrogate data and to identify trends and insights. Analytical- experienced in evaluating IT service management risks and their impact. Proficient in the use of Excel and PowerBi and can introduce other tools that would improve the company’s problem … management or services. Time management and urgency - Proficient in prioritising investigations and prioritising fixes. Excellent technical skills and ITSM experience. Excellent standards of communication. ...

progress, notifying them of impending changes or agreed outages. Improve customer service, perception, and satisfaction. You will track, log and correct information using our ITSM tools to protect assets and components. You will maintain a high level of customer service and have confidence to deal with complex complaints along with … processes, and services, tactical or operational and will contribute to the implementation of remedies and preventative measures. You will create knowledge-based articles for ITSM customer self-help guides. Identify and engage with users or stakeholders to collate user needs evidence. Diagnose and troubleshoot software and hardware problems and help ...

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … best practices, while driving continuous improvement and value delivery . Key Skills & Capabiliti esStrong hands-on experience in ServiceNow implementation and developme ntExpertise in ITSM, ITOM, and Employee Centre modul esProficiency in ServiceNow configuration (workflows, forms, catalog, automatio n)Experience with integrations (APIs, IntegrationHub, MID Serve r)Knowledge of CMDB ...

skills, and contribute to successful client delivery within a supportive and high-performing team. Key Responsibilities Solution Delivery Configure and develop ServiceNow solutions across ITSM, ITOM, and CMDB workstreams Build platform components including Flows, Business Rules, UI Policies, Client Scripts, and integrations Contribute to technical documentation including build specifications, test … knowledge sharing and team collaboration Skills & Experience 2–3 years of hands-on ServiceNow experience (implementation, support, or internal IT) Working knowledge of ITSM processes and core ServiceNow configuration Experience with platform development including Business Rules, Client Scripts, and UI Policies ServiceNow Certified System Administrator (CSA) Strong communication and interpersonal ...

Sales Executive- ITSM Sales Reading- onsite … + Uncapped Commission Lucid Connect have partnered with an MSP in search of a Sales Executive to support the growth of their IT Service Management solutions offering. This opportunity is ideal for a commercially driven sales professional with a proven background in ITSM solution sales and a strong focus ...

Owen Daniels is searching for a Head of IT to oversee the IT function in Gloucester. You will manage service delivery, lead IT strategy, and ensure robust security practices. Essential skills include extensive IT leadership ...

Netstratum is seeking a highly experienced ITSM professional to lead the design and implementation of our service management platform in Tees Valley. This role involves replacing the existing system, optimizing workflows, and ensuring smooth service delivery. The ideal candidate must possess over 5 years of experience with ITSM platforms, strong … workflow automation skills, and a deep understanding of ITIL frameworks. This full-time position focuses on implementing scalable ITSM processes. #J-18808-Ljbffr ...

operating model Define service KPIs and SLA Produce ServiceNow-ready service catalogue input Ideal background Enterprise Service Management Consultant Service Management Consultant ITSM Consultant ServiceNow Consultant Service Design Consultant Must-have experience Proven experience defining enterprise services and service structure Service catalogue design and governance frameworks ServiceNow or ITSM platform ...

demand across ServiceNow platform delivery within secure Government and Defence environments. This includes opportunities across ServiceNow development, technical business analysis, and platform architecture , supporting ITSM-led programmes and wider service management transformation in high-assurance settings. Engagement expectations Clearance: Due to the secure nature of the work, active DV clearance … more of the following disciplines: ServiceNow Developer (configuration, customisation, scripting and integration) ServiceNow Technical Architect (platform/solution design) Technical Business Analyst (ITSM/ITOM focused) ServiceNow Functional Consultant (ITSM-led delivery) You will be comfortable operating within regulated, secure environments , confident working across ServiceNow platforms, and able to support ...

continuous improvement. Ticket and Queue Management Oversee incident lifecycle: Ensure timely triage, classification, and escalation of incidents and service requests. Monitor dashboards: Proactively monitor ITSM/ESM wallboards and reports, addressing delays or SLA risks. Senior escalation: Act as the escalation point for complex, urgent, or high-profile issues from … team involvement in service evolution. Technical Support and Systems Use Administer systems: Maintain familiarity with core admin functions across end-user platforms and ITSM tools. Support major incidents/DCBIs: Take a leading role in Service Desk response during major digital incidents. Enable efficiency: Recommend tools, automations, or scripting opportunities ...

identifying recurring issues and contributing to knowledge base updates and service enhancements. The role requires understanding how to log, track, and escalate incidents using ITSM tools such as Freshservice, alongside a structured and methodical approach to troubleshooting. Analysts manage user accounts and access permissions, support basic IT setup (devices, peripherals … responsiveness are key to maintaining service continuity. The role requires confidence with Microsoft 365 (Outlook, Word, Excel) and Windows operating systems, with experience in ITSM tools and modern web browsers being beneficial. Behaviourally, the role requires a calm, customer-focused approach, taking ownership of issues through to resolution. Strong collaboration ...

ServiceNow Developer s for a 3-month contract. It's a fully remote role focused on designing, configuring, and delivering scalable enterprise solutions across ITSM, ITOM, and Employee Centre modules . Candidates must hold active, verifiable UK SC Clearance to be considered for this position Key Responsibilities … acti ve UK SC Clearance ServiceNow Experti se: Proven hands-on experience in ServiceNow development and implementation Core Modul es: Deep technical understanding of ITSM, ITOM, and Employee Centre Integration Sta ck: Practical experience wi th APIs, IntegrationHub, and MID Servers ITOM Process es: Strong knowledge of CMDB, Discovery, Service ...

ServiceNow Developer s for a 3-month contract. It's a fully remote role focused on designing, configuring, and delivering scalable enterprise solutions across ITSM, ITOM, and Employee Centre modules . Candidates must hold active, verifiable UK SC Clearance to be considered for this position Key Responsibilities … acti ve UK SC Clearance ServiceNow Experti se: Proven hands-on experience in ServiceNow development and implementation Core Modul es: Deep technical understanding of ITSM, ITOM, and Employee Centre Integration Sta ck: Practical experience wi th APIs, IntegrationHub, and MID Servers ITOM Process es: Strong knowledge of CMDB, Discovery, Service ...

ServiceNow Developer s for a 3-month contract. It's a fully remote role focused on designing, configuring, and delivering scalable enterprise solutions across ITSM, ITOM, and Employee Centre modules . Candidates must hold active, verifiable UK SC Clearance to be considered for this position Key Responsibilities … acti ve UK SC Clearance ServiceNow Experti se: Proven hands-on experience in ServiceNow development and implementation Core Modul es: Deep technical understanding of ITSM, ITOM, and Employee Centre Integration Sta ck: Practical experience wi th APIs, IntegrationHub, and MID Servers ITOM Process es: Strong knowledge of CMDB, Discovery, Service ...