326 to 350 of 440 ITSM Jobs in the UK

Responsibilities * Provide end-user support to VIPs and users via telephone, email, remote support and face-to-face * Prioritise and manage workloads through the ITSM platform (ServiceNow) * Conduct on-site technical investigations and escalate issues where required to ensure timely resolution * Collaborate with wider IT teams, including … with ongoing IT projects and maintain accurate technical documentation Skills & Experience * Previous experience within a Service Desk/Desktop Support environment * Experience working with ITSM platforms such as ServiceNow * Strong knowledge of Windows Operating Systems, Active Directory, Office 365 and Microsoft Teams * Understanding of networking concepts, anti-virus technologies ...

company generated Net sales of over $22 billion. Requirements: 3+ years of hands-on experience with ServiceNow as a platform engineer, administrator, or ITSM/ITOM engineer. Strong practical experience with ServiceNow ITSM processes (Incident, Problem, Change Management). Hands-on experience with ServiceNow upgrades and new releases (including Xanadu … problem-solving skills. Strong communication skills and ability to work in a cross-functional environment Responsibilities: Design, configure, and maintain the ServiceNow platform, including ITSM/ITOM processes. Implement and support incident, problem, and change management workflows. Integrate PagerDuty with ServiceNow for real-time alerting, incident creation, and escalation workflows. ...

creating a high performing and engaged team. From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Service Management and Operations through implementation, automation, integration, and management of primarily ITSM and ITOM related toolsets and environments and will require demonstrable experience ...

risk management best practices What you need to succeed in the role Proven experience in continuous improvement and risk management roles within IT service management or technical operations environments. Strong knowledge of ITIL v4 principles, ISO 20000 standards, and practical experience in implementing CSI frameworks and risk management processes. Demonstrable … improvements and risk information to technical and non-technical audiences. Strong organisational skills, capable of managing multiple concurrent improvement and risk initiatives. Familiarity with ITSM tooling, service performance dashboards and risk registers. Experience delivering training or coaching in CI tools and risk management methodologies. High personal standards with a passion ...

future-ready ServiceNow architecture for global environments. * Lead architecture/design workshops, gap analysis, and provide technical governance. * Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. * Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. * Establish and enforce platform governance, design … Skills and Experience: * Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes. * Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions. * Strong experience defining ...

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … value delivery. Required Skills/Experience The ideal candidate will have the following: Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

supporting not only client success, but the future success of the business. Key Responsibilities Solution Delivery Deliver end-to-end ServiceNow implementations across ITSM, ITOM, and CMDB workstreams Configure and develop platform capabilities including Flows, Business Rules, Script Includes, UI Policies, Client Scripts, and integrations Produce high-quality technical documentation … audiences Support pre-sales activities including solution design and demonstrations Skills & Experience 3–5 years of hands-on ServiceNow implementation experience Strong expertise in ITSM (Incident, Problem, Change, Request) Experience with ITOM, CMDB, and integrations (REST/SOAP/MID Server) Proven delivery across the full project lifecycle ServiceNow certifications ...

role in shaping large-scale ServiceNow programmes. Key Responsibilities Architectural Leadership Lead end-to-end technical design across ServiceNow implementations, with a focus on ITSM, ITOM, and CMDB Define architecture standards, integration patterns, and platform strategy across engagements Produce high-quality solution architecture and design documentation Ensure all solutions align … ongoing growth and maturity of the technical practice Skills & Experience Proven experience as a ServiceNow Technical Architect or senior technical lead Deep expertise across ITSM, ITOM, and CMDB/CSDM Strong understanding of ServiceNow architecture including integrations (REST/SOAP/MID Server), data model, and security Hands-on development ...

fantastic opportunity to join Sovereign Network Group (SNG) as Head of IT Service Management, based from our office in Basingstoke . You'll combine home and office working to ensure a positive work/life balance. It's an exciting time to join SNG as we continue to develop … automation and self-service as we move forward to improve the IT support experience for all SNG colleagues. The Role As Head of IT Service Management , you'll be responsible for driving delivery of SNG's IT service strategy and leading the IT service management function within CIO, enabling organisational ...

infrastructure knowledge SQL database management Hosted telephony systems Cyber Essentials/Cyber Essentials Plus Managing third-party suppliers and contracts IT service management (ITSM) Strong understanding of cybersecurity principles and best practice Desirable Microsoft Power BI Email signature management tools (eg Exclaimer) Advanced Excel and SQL (queries and formulas) Digital ...

Senior IT Service Management Analyst Location: Hybrid – South East England (Surrey/Berkshire area) - circa 3 days per month during induction, will later be 2 days p/m Salary: £45,000 – £50,000 Type: Permanent Overview A specialist managed services organisation supporting a major enterprise client is seeking … Senior IT Service Management Analyst to help strengthen and mature its service management function. This role sits within a small but highly specialised delivery team responsible for supporting a complex, business-critical platform used for large-scale financial and operational reporting. You will work closely with senior delivery leadership ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have ...

/chargeback models), and IT governance. Key Skills & Experience Significant and demonstrable experience in IT department leadership roles. Strong background in IT service management (ITSM) and ITIL. Proven experience in strategy, budgeting, and staffing. Excellent analytical, strategic, and conceptual thinking skills. Data‐savvy with strong data analysis capabilities. Effective influencing ...

ITSM New Business Sales Consultant Location: Hybrid Watford (2 days per week in office) Type: Full-time Salary: £60,000 £80,000 + commission (OTE £120,000 £150,000) The Opportunity Were looking for a high-performing ITSM New Business Sales Consultant to drive growth in a fast-scaling, international … organisation. This is a true hunter role focused on winning new business, opening doors, and building a strong pipeline within the ITSM and MSP ecosystem. Youll take a consultative approach to selling, helping organisations modernise and optimise their IT service operations through automation, integration, and smart service design. ...

working across a modern Microsoft environment, including: Microsoft 365 Azure/Entra ID Intune (endpoint management & MDM) PowerShell (automation & scripting) Jira/ITSM tooling Key Responsibilities Provide hands-on 3rd line support across cloud, endpoint, and identity services Manage user access, devices, and security controls following best practice Oversee device …/Entra, and Intune Scripting experience (PowerShell preferred) Knowledge of ITIL processes and service management principles Experience using tools such as Jira (or similar ITSM platforms) A proactive, hands-on mindset with excellent communication skills ...

seeking a dedicated Service Desk Engineer to join its permanent workforce in Romsey. This pivotal role involves ensuring the high-quality delivery of IT service management to UK and international customers, driving sustainable business growth through excellent customer service and effective team collaboration. Key Responsibilities: Serving as the primary point … focus on Equal Opportunity, Diversity, and Inclusion. Access to community groups for sharing ideas and passions. If you have a strong background in IT service management, particularly within the Defence & Security sector, and thrive in a customer-focused role, we would love to hear from you. Apply now to join ...

prerequisites are met before BAU approval. Define and agree handover artefacts to Service Management (Runbooks, SOPs, CMDB updates, support models). Ensure alignment with ITSM processes (Incident, Change, Problem, Configuration, Knowledge). Work closely with SIAM/Service Operations teams to ensure a smooth transition into BAU. Support Operational Acceptance … Proven experience managing Service Readiness, Cutover, and Transition for: Network migrations Campus/building migrations Large enterprise or public-sector environments. Strong understanding of ITSM/Service Transition principles. Hands-on experience with: Enterprise LAN/WAN & Wi‐Fi networks, routing and switching. Firewalls & network security ...

resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging … equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have ...

Head of IT or IT Director role, ideally within a service focused organisation. Professional certifications in project delivery (e.g., PMP, PRINCE2, Agile) and IT service management (e.g., ITIL) are advantageous but not essential. Knowledge/Experience required: Track record of leading technology transformation, including application modernisation. Broad IT expertise, with … hands‐on delivery experience across several of the following domains: enterprise architecture, business applications, infrastructure and operations, IT service management, data and analytics, cyber security, and AI/automation. Experience at managing multi‐disciplinary IT teams and developing high‐performing, collaborative and customer focused teams. strategic thinking and ability ...

AGENCIES PLEASE ITSM Senior Operational IT Team Leader Indra, a leading global technology and consulting company, is seeking an ITSM Senior Operational IT Team Leader to support upcoming projects in the UK. The role requires a people manager with technical skills to lead the migration from ServiceNow to BMC Helix … transition phases for migration from ServiceNow to BMC Helix ITSM. Lead the analysis, technical and functional design, and future implementation of BMC Helix ITSM, replacing an existing ServiceNow system. Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow. Identify and document all relevant processes, configurations, customizations ...

Senior Technical Consultant/Senior ServiceNow Developer is responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment … industry best practices, while driving continuous improvement and value delivery. Key Skills & Capabilities Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service ...

will play a central role in the health, performance and integrity of our application estate. Youll work at the heart of our IT Service Management function, operating fluently within our service desk tooling and processes while delivering hands-on application support across a modern Microsoft Azure environment investigating, diagnosing … Providing first- and second-line application support to colleagues across every department of the business, including face-to-face assistance where required Operating our ITSM platform (JIRA Service Management) day-to-day queues, SLAs, request types and automations and contributing to its continual improvement Creating, amending and removing user access ...

future-ready ServiceNow architecture for global environments. Lead architecture/design workshops, gap analysis, and provide technical governance. Drive implementation of ServiceNow modules across ITSM Pro, ITOM, ITAM, HRSD, IRM, and Financial Planning. Integrate ServiceNow with Active Directory, observability tools, and other enterprise systems. Establish and enforce platform governance, design … Requirements Essential Skills: Proven experience delivering enterprise-scale global ServiceNow transformation programs spanning multi-country rollouts and complex IT landscapes. Deep expertise in ITSM Pro, CMDB/CSDM, IRM and end-to-end ServiceNow platform architecture, with demonstrated capability to design scalable and governed enterprise solutions. Strong experience defining ...

Senior ServiceNow Developer - SC cleared - remote (client in London) Key Skills & Capabilities Strong hands-on experience in ServiceNow implementation and development Expertise in ITSM, ITOM, and Employee Centre modules Proficiency in ServiceNow configuration (workflows, forms, catalog, automation) Experience with integrations (APIs, IntegrationHub, MID Server) Knowledge of CMDB, Discovery, Service Mapping … platform best practices, governance, and security standards Role Responsible for designing, configuring, and delivering scalable, high-quality ServiceNow solutions across key modules including ITSM, ITOM, and Employee Centre. This is a hands-on role requiring strong expertise in end-to-end ServiceNow implementation, from requirements gathering through to deployment ...