526 to 550 of 958 ITSM Jobs in the UK

CDW is seeking a Service Delivery Manager to govern managed services, ensuring alignment with contractual scope, SLAs, and business outcomes across assigned customers. The role blends financial accountability, service performance management, and customer leadership to ...

Graduate ITSM Analyst | London (Hybrid) We're looking for a Graduate ITSM Analyst to support and enhance our IT Service Management tooling landscape. The Role: You'll provide hands-on support for ServiceNow, PagerDuty and reporting solutions, maintaining platform administration, workflows, dashboards, and system integrations. You'll work with Service … service improvement opportunities Who You Are: Degree in IT/Computer Science/Data Analytics or equivalent experience 1 year experience minimum working within ITSM tooling and ServiceNow Strong analytical and problem-solving skills ITIL Foundation certification desirable Experience with enterprise applications and reporting tools Collaborative team player with excellent ...

smooth, well-communicated, and effectively supported.As part of the senior leadership team, you’ll align support operations with business goals, champion IT Service Management (ITSM) best practices, and guide a high-performing support team to deliver outstanding customer experiences.If you're passionate about leading with purpose, building strong teams … fostering a customer-first culture.* **Oversee Releases & Upgrades**: Coordinate application installations, upgrades, and release communications to ensure smooth deployments and minimal disruption.* **Embed ITSM Practices**: Drive consistency and effectiveness in support through structured incident, problem, and change management processes.* **Manage Hosted Services**: Act as the main liaison with our external ...

requests, and knowledge management. Good understanding of ITIL principles and experience working within an ITIL-based service management environment. Experience using IT Service Management (ITSM) platforms such as Halo, ServiceNow, Ivanti, or equivalent. Strong analytical, organisational, and problem-solving skills. Excellent communication and stakeholder management skills, with the ability ...

leading IT workstreams within M&A transactions, including pre-deal due diligence, integration planning, and post-merger execution.* Strong background in IT service management (ITSM), including CSAT ownership, escalation management, and SLA governance.* Experience as a business-facing technology leader, comfortable operating as a senior point of contact ...

responsibility and financial performance. Track record of delivering operational excellence and driving continuous improvement in service environments. Knowledge & Skills Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools and methodologies. ...

responsibility and financial performance. Track record of delivering operational excellence and driving continuous improvement in service environments. Knowledge & Skills Knowledge of IT service management frameworks (ITIL, ITSM) and best practices. Experience with enterprise IT infrastructure, cloud services or application support environments. Proficiency with project and programme management tools and methodologies. ...

goals. Strong knowledge in developing integrated toolset solutions within an enterprise-wide environment, ensuring scalability, maintainability, and compliance. Working knowledge of IT Service Management (ITSM) practices and tools such as ServiceNow, with experience in incident, change, and problem management processes. Proficiency in Power BI, with the ability to build dashboards … Linux and Windows server operating systems. Expertise in scripting languages such as Python, PowerShell & Shell. Strong incident fault finding skills and experience. Familiarity with ITSM, Agile methodologies and tools eg Azure DevOps, ServiceNow Good communication and problem-solving skills. #J-18808-Ljbffr ...

mindset rather than purely reactive operational management Evidence of improving SLAs, ticket performance and customer experience Strong knowledge of ConnectWise or comparable PSA/ITSM platforms The ability to turn operational data and KPIs into tangible improvements Strong customer-facing and stakeholder-management skills Experience improving Service Desk processes, structure ...

mindset rather than purely reactive operational management Evidence of improving SLAs, ticket performance and customer experience Strong knowledge of ConnectWise or comparable PSA/ITSM platforms The ability to turn operational data and KPIs into tangible improvements Strong customer-facing and stakeholder-management skills Experience improving Service Desk processes, structure ...

will coordinate regional technology teams, suppliers, and internal teams to present a consolidated view of service performance and risk. The role requires strong ITSM and SIAM expertise, with experience in regulated financial services and stakeholder management at senior levels. #J-18808-Ljbffr ...

London, Greater London | £65k - £80k per year Account Executive London/WFH to £80k base (£150k OTE) Are you a bright, ambitious Account Executive with an interest in technology/cybersecurity? You could be progressing ...

governance, KPI reporting, and continuous improvement across a complex, multi-vendor landscape. This role requires strong communication, relationship-building with business leaders, and deep ITSM expertise. #J-18808-Ljbffr ...

management skills with excellent communication skills. A comprehensive understanding of enterprise IT infrastructure (datacentres, cloud services, network architecture, and email systems.) Expertise in IT service management principles. Strong understanding of information security principles and compliance requirements (ISO27001, Cyber Essentials). Experience with vendor and supplier relationship management. Benefits: 25 days ...

will work with the ServiceDesk and SoC teams to ensure robust security operations. Ideal candidates have a solid grasp of IT infrastructure, ITIL/ITSM, and security best practices, with strong documentation and customer service skills. #J-18808-Ljbffr ...

networking fundamentals, including TCP/IP, Wi-Fi and basic connectivity troubleshooting Experience supporting printers, peripherals and associated end-user equipment Familiarity with IT service management, ticketing systems and working within defined SLAs Ability to accurately record diagnostic findings, repairs, replacement parts and technical resolutions ...

Project Global Limited seeks a Jira Specialist to configure, administer, and optimize Jira/JSM, Confluence, and related Atlassian tools for a client in Kent, UK. The role is hybrid with remote work across the ...

Coordinator who already manages workloads, escalations and service levels and is ready to step into a lead role. Experience working with SLAs, CRM/ITSM systems or work allocation tools would be useful, but were not looking for somebody who ticks every box. More important is that youre organised, comfortable ...

recovery processes Experience using PowerShell, shell scripting or other automation tools Experience working within secure, regulated or highly governed IT environments and following IT Service Management processes Essential qualifications for the IT Ops Engineer : Active MOD DV security clearance Please note that all applicants for this role must have active ...

Specialist to support a critical government client in Milton Keynes. The role designs and transitions services into a 24x7 NOC, aligning with ITIL and ITSM best practice. You will define the service operating model, develop SDPs, outline 2nd/3rd line requirements, and collaborate with stakeholders to translate business needs ...

UK. You will lead technical design, guide integrations, and mentor teams to ensure robust, scalable architectures. You will design HLDs/LLDs, drive ITSM transformations, and work with clients in workshops and onsite engagements. A security clearance and UK National status are required, with hybrid UK-location flexibility. #J ...

environments. Design & Integration: Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), and security architecture documents while integrating CyberArk with Active Directory, SIEM, and ITSM tools. Policy & Security Governance: Define privileged access policies, credential management, session monitoring, and conduct security gap analyses aligned to industry standards (NIST/ ...

environments. Design & Integration: Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), and security architecture documents while integrating CyberArk with Active Directory, SIEM, and ITSM tools. Policy & Security Governance: Define privileged access policies, credential management, session monitoring, and conduct security gap analyses aligned to industry standards (NIST/ ...

environments. Design & Integration: Produce High-Level Designs (HLDs), Low-Level Designs (LLDs), and security architecture documents while integrating CyberArk with Active Directory, SIEM, and ITSM tools. Policy & Security Governance: Define privileged access policies, credential management, session monitoring, and conduct security gap analyses aligned to industry standards (NIST/ ...

enforce vaulting strategies, credential lifecycle governance, session monitoring, and least-privilege policies. Integrate PAM solutions with Active Directory/LDAP, enterprise SIEM tools, and ITSM platforms. Conduct security posture and gap assessments aligned with ISO 27001 and NIST frameworks. Key Requirements Demonstrable track record in an enterprise PAM Architect ...