776 to 800 of 975 ITSM Jobs in the UK

looking for an experienced Project Manager/Programme Manager to lead the end-to-end transition into a new programme within a complex IT service management environment. This is a senior, delivery-focused role requiring strong programme governance, customer engagement and operational leadership. The successful candidate will take ownership … control, versioning, approval and audit disciplines. What you’ll bring Strong project/programme management skills within complex IT environments. Good knowledge of ITIL, ITSM and service transition practices. Strong planning, RAID management, risk mitigation and issue-resolution capability. Excellent stakeholder management, communication, negotiation and influencing skills. Ability to manage ...

improved self-service. Support planned changes, onboarding events, device refresh and site activities as part of the Tech Bar rota. Maintain high-quality ITSM records and ensure walk-up work is fully traceable in the service-management platform. Skills & Experience Required Typically 3+ years of experience across Service Desk, desktop …/L2 troubleshooting. Strong working knowledge of Windows 10/11, Microsoft 365, Teams, Outlook, OneDrive, identity/access and endpoint support. Experience with ITSM tools, incident/request management, queue control, priority handling and SLA-driven support. Ability to troubleshoot independently, gather evidence and escalate with clear technical detail. ...

platforms. The Role Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with … critical incidents What We're Looking For Good experience in infrastructure support, ideally within a managed services environment Experience using monitoring tools and ITSM platforms Good Windows Server administration and troubleshooting skills Exposure to VMware vSphere and Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication ...

customer-focused experience for every school Key Requirements: Right to work in the UK ITIL 4 Managing Professional, Strategic Leader or equivalent IT Service Management qualification Prince2, Agile or another recognised project or change management qualificationProven experience leading and developing operational managers within an IT Service Management environment Strong understanding … IT Service Management principles and best practice Experience governing service performance through SLAs, KPIs, customer satisfaction and continual service improvement Ability to balance operational priorities with strategic objectives and organisational outcomes Experience leading major incidents, high-priority escalations and service recovery activities Excellent communication and relationship-building skills, with ...

nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining Service Level Agreement … within the team. Manage absence, performance issues, and disciplinary matters in line with HR policies. Technology & Tooling Oversee the effective use and configuration of ITSM platforms. Drive adoption of self-service portals, knowledge bases, and virtual agent/chatbot technologies. Identify and implement automation opportunities (e.g., password resets, ticket routing ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make us stronger. We are committed to creating a workplace where everyone feels respected, valued ...

minimum of Master’s degree level, or equivalent post graduate qualificatio Degree level or equivalent qualification specifically in IT/Informatics IT Service Management (ITSM) certifications Evidence of management development through Continuous Professional Development and/or formal management course Previous experience of all aspects of people management, from recruitment ...

consulting engagements, from initial client discussions and opportunity shaping through to solution design, implementation and value realisation. Help clients transform IT Service Management and IT Operations, moving from traditional, process-driven ITIL implementations to modern, value-focused and data-driven service models. Design and improve IT operating models, service management … Jira Service Management) to support the design and delivery of modern service management solutions. About the Candidate: 3-5 years of experience in IT Service Management, IT Operations or a related consulting environment, ideally within an ITIL-led organisation. Strong grounding in core Service Management disciplines (e.g. Incident, Problem, Change ...

catalogue accuracy, consistency, and business relevance across all Tech@BCG towers and regions. You will partner closely with Service Owners, Service Design, and the ITSM platform team to ensure every catalogued service maps cleanly to a request, fulfillment, and SLA model that colleagues can actually use. You will … Managing Professional preferred — with demonstrated, hands‐on experience owning Service Catalogue and/or Request Fulfillment processes, not just certification. 7+ years of IT Service Management experience, including 3+ years specifically in Service Catalogue design, service portfolio management, or self‐service/digital‐experience delivery within a global, matrixed organization ...

Citrix TCP/IP Networking Remote Access Technologies Backup & Recovery Solutions Endpoint Security & Antivirus Desktop, Laptop & Peripheral Support Hardware Deployment & Troubleshooting IT Service Management (ITSM) Tools Essential Experience Previous experience leading or supervising an EUC, Desktop Support, ICT Support or Service Desk team. IT SUPPORT, SUPPORT, DESKSIDE, DESKTOP, TEAM LEADER ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

lessons learned to improve future readiness activities. Required Skills & Experience Strong understanding of ITIL principles and frameworks. Previous experience in IT Service Management (ITSM) and Service Transition processes. Experience managing operational readiness or service transition activities. Excellent stakeholder management and communication skills. Experience working with infrastructure, cloud, application, and support ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental monitoring ...

field. Master’s degree is a plus!* **Experience:** 3–5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows.* **Cybersecurity Foundation:** Working knowledge of security operations ...

Master's degree is a plus! Experience: 3-5+ years in a Security Operations Center (SOC), Managed Security Services (MSSP), IT Service Management (ITSM), or technical workflow coordination role, including 2+ years working with AI/Gen AI-enabled tools or workflows. Cybersecurity Foundation: Working knowledge of security operations ...

current service offerings and business needs. Essential skills and experience Experience with service catalogue management tools. Strong understanding of the ITIL framework and IT service management principles. Excellent communication and stakeholder management skills. Ability to collaborate effectively with cross-functional teams. Strong organisational and project management capabilities. Proficiency in IT … Long-term contract runs until Feb 2027. Hybrid working model (60% office, 40% remote). Opportunity to work within a large-scale IT service management environment. How to apply If you're interested in this opportunity, apply with your latest CV, availability and preferred location. If this role ...

requests. It combines workflow and LLM-based agentic orchestration, real-time AI assistance, and a trusted knowledge engine. This multidisciplinary role brings together ITSM, automation, AI governance, and knowledge and data architecture to shape one coherent, evolving product. What You Will Own Define the end-to-end architecture for incident … provide technical authority throughout delivery. Advise senior operations, product and engineering stakeholders, turning competing demands into clear architectural direction. What You Bring Operations and ITSM Architecture Proven experience architecting enterprise ITSM solutions across incident, change, problem and request management. Deep understanding of major incident management, SLA governance, compliance reporting ...

requests and translate them into appropriate technical actions Experience supporting frontline services such as tech bars, VIP support, and specialist tooling Familiarity with IT service management processes and governance controls Experience using ITSM tools such as ServiceNow (SNOW) Ability to communicate technical guidance clearly to non-technical users Strong organisational ...

ways of working. Collaborate with internal IT service managers (e.g., Change, Configuration) to safeguard service stability. Ensure IT service partners remain compliant with IT service management processes and governance. Support major incident management and post-incident reviews to drive accountability and learning. Qualifications ITIL Managing Professional (or equivalent advanced ITIL … Demonstrated ability to manage senior stakeholder relationships and communications Proven experience in defining and reporting on SLAs and KPIs Hands‐on experience with IT Service Management tools (e.g., IFS Assyst, ServiceNow, or equivalent) Strong background in contract management and IT financial operations Expertise in major incident management and escalation handling ...

support model that maximises first-point resolution through automation, self-service, AI-enabled support and knowledge management. Own and maximise the value of the ITSM platform, using automation, service intelligence and data-driven insight to improve performance and efficiency. Lead incident, request and problem management activities, ensuring effective triage, rapid … ownership and continuous improvement, and support career development aligned to professional standards and frameworks. About you and your experience Experience leading Service Desk, IT Service Management or Digital Support functions within a complex technology environment. A strong commitment to user-centred service delivery, service excellence and continual improvement. Experience using ...

patching checks. Maintain IT assets, stock, CMDB and technical documentation. Support urgent production and warehouse IT incidents. Log and manage incidents through an ITSM platform/ServiceNow. Provide hands-and-eyes support for infrastructure teams, projects and third-party suppliers. Escalate complex network, infrastructure, application and security issues appropriately. Follow … basic networking and physical connectivity. Experience supporting users in a manufacturing, warehouse, logistics or multi-site environment is highly desirable. Experience with an ITSM/Service Desk platform; ServiceNow is advantageous. Strong communication, organisation and customer-service skills. Full UK driving licence and access to a vehicle. Desirable IT, Microsoft ...

Troubleshoot networking issues involving TCP/IP, DNS, DHCP, VPNs, LAN/WAN and Wi-Fi connectivity. Manage incidents and service requests through an ITSM platform, ensuring accurate documentation and timely resolution. Support user onboarding, offboarding, hardware refreshes and technology deployments. Work collaboratively with Service Desk, infrastructure and specialist technical … Outlook, Teams, OneDrive and SharePoint. Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLANs, VPNs and Wi-Fi. Experience working with ITSM ticketing systems and ITIL-aligned processes. Excellent communication skills and a customer-focused approach. Ability to take ownership of technical incidents and manage them through ...

Job Title: IT Analyst Location: London Competitive salary and benefits Introduction to role: Are you ready to turn frontline technology support into a catalyst for better decisions, faster science and ultimately improved patient outcomes? Join ...