176 to 200 of 1,172 Incident Management Jobs in the UK

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

communication of project status, risks, issues, and mitigation plans. Support release planning and coordination activities to ensure successful deployments and operational readiness. Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution. Facilitate post-incident reviews, lessons learned … metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making. Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements. Ensure compliance with applicable regulatory, security, and governance requirements. Foster ...

Reporting to the Chief Technology Officer, the PS Head of IT will lead a talented team responsible for IT operations, service delivery and project management, ensuring colleagues have access to secure, reliable and high-performing technology services. You'll also play a key role in driving operational excellence, managing … shape the organisation's future technology roadmap. What You'll Be Doing Lead and develop a high-performing IT operations, service delivery and project management team. Ensure the delivery of secure, reliable and customer-focused IT services. Oversee service desk operations, incident management and technology support. Drive ...

dimensions, versions, levels, accounts, sheets, reports, dashboards, and planning workflows under appropriate guidance. Support the delivery of budgeting, forecasting, headcount planning, scenario modelling, and management reporting capabilities for Finance and business stakeholders. Build and support data loads and integrations between Adaptive Planning, Workday Financials, Workday HCM, and other approved … integration changes. Contribute to the assessment and delivery of future analytics data flows, including the potential use of Adaptive Planning data in BigQuery and management analytics. Participate in testing, regression testing, release preparation, and controlled deployment of Adaptive Planning changes. Follow change-control, access-management, data-quality ...

maintain availability, reliability, and resilience of critical infrastructure. Mentor and support engineers and apprentices to develop skills, competency, and operational capability. Utilise change management system to support planning and labour management to maintain 100% uptime and zero customer impacting failures. Identify operational deficiencies and recommend improvements to enhance … site performance. Produce incident reports, and complete corrective actions assigned by management/supervisory teams. Understand engineering design and operational aspects of all site systems. At site level, lead incident and emergency response, including equipment failures, fires, evacuations, and security incidents. Engineering Operations, Maintenance & Asset Management ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution … resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring ...

Nottingham | Job-ID: 221023 | Contract type: | Business Unit: Customer Success & Service Delivery Life on the team You’ll join our Process Integration and Management team in a role that goes beyond standard operations. As part of a dynamic and supportive environment, you’ll help support critical service processes across … change, problem and major incident management. This is an opportunity to develop broad ITIL experience while working collaboratively with internal teams and external suppliers. You’ll provide business-hours support for change control and join the team's on-call rota to support major incident management when ...

Service Desk Team Lead Department: Service Management Employment Type: Permanent - Full Time Location: Hybrid Compensation: £40,000 - £45,000/year Description Hello. Welcome to Wanstor! At Wanstor, we’ve been delivering award-winning IT solutions for over 22 years, and we’re proud to keep growing year after … thrive and grow, you’ll feel right at home here! We’re looking for a Service Desk Team Leader to join our talented Service Management team. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests. The Service ...

international offices to strengthen preparedness, protect critical services and enable an effective response to disruption. This role reports to the Head of Risk Management and partners closely with IT, Information Security and senior business leaders. About the role We are seeking an experienced and influential Business Resilience manager … lead the continuous improvement of Eversheds Sutherland’s business resilience management capability across its international network. Reporting to the Head of Risk Management, you will ensure that business resilience arrangements remain practical, current and aligned to the firm’s most critical services, client commitments, enterprise risks and Minimum ...

Solution LeadDivision/Function: Global Digital Information Technology (GDIT) – Global Data & AI Division Manager's Job Title: Head of Data & AI Governance and Data Management Ipsen Job Profile: Data ManagementLocation: FR (Paris) or GB (London)WHAT - Summary & Purpose of the PositionIpsen is a dynamic and growing global specialty-driven … business enabler. This department is responsible for driving the strategic use of Data and AI across Ipsen and enhance business interoperability. The Master Data Management (MDM) Solution Lead is responsible for defining, delivering, operating, and continuously improving Ipsen's Enterprise Master Data Management capabilities and associated technology platforms. ...

pipelines for database provisioning, schema changes, migrations, and configuration management. Partner with product engineering, SRE, security, and cloud teams to define SLAs/SLOs, incident response, root cause analysis, and risk mitigation. Establish monitoring, alerting, and observability for database health and performance. Drive proactive incident prevention. Define … access, security, backups, and compliance. Participate in design reviews, capacity planning, and product inception to translate feature requirements into scalable data solutions. Lead post-incident reviews and continuous improvement initiatives to reduce mean time to detect and recover. Represent the database platform across cross-functional initiatives and influence long ...

appropriate channels when neededOversee user onboarding and offboarding activitiesOrganise the preparation and delivery of workstations, laptops, and other IT equipmentUse Microsoft Intune for device management and application deployment across the organisationMaintain the global IT asset inventoryTrack software licence allocation and keep licence records accurateSpot recurring support issues and drive … best practices, documentation, and standard proceduresProvide training and technical guidance to the Support Team on IT operational systems and proceduresTake part in the change management processSupport backup management, disaster recovery, and business continuity proceduresKeep monitoring systems running to help ensure system availability and reliabilityContribute to IT infrastructure upgrades ...

this role is important to us GlobalLink is a key part of State Street Markets' growth strategy, providing clients with integrated trading, liquidity, cash management, analytics, connectivity and post-trade solutions across products such as LINK, FX Connect, FX Connect MTF, Currenex, Fund Connect, BestX, BestXecutor, TradeNeXus and GlobalLINK … sustainable remediation. What you will be responsible for As the Business Risk Advisor Lead for GlobalLink, you will: Serve as the senior Business Risk Management lead and principal escalation point for material risk, control and emerging-risk matters affecting Financing Solutions, Portfolio Solutions and adjacent Markets activities. Lead ...

that sounds like your kind of place, keep reading. About this role In this role you will be responsible for the day-to-day management of your customer’s service operations and delivery. Ensuring process efficiencies are realised through continual service improvement and standardising best practice across the customer … bachelor's degree or/at least 5 years of experience in managing large scale IT maintenance-related projects or in an existing service management function Significant experience with ITIL framework. ITIL v4 Foundation or higher would be beneficial. Project management experience. Prince2 or Agile Foundation would ...

operated and maintained safely, within SLA, and with minimal risk. As the main point of contact, the Lead Engineer undertakes the day-to-day management of all activities of the Technical Operations Site Team, ensuring that all reactive and planned maintenance tasks are delivered to agreed timelines and SLAs … overseeing all on-site works Lead response to building services infrastructure issues, coordinating with Site Engineers and engaging third-party specialists when necessary. Coordinate incident management, maintaining & issuing incident reports using CMMS systems. Operate within defined Service Operations processes and work within site-specific standard operating procedures. ...

best hotels in the UK. Both companies are jointly owned by the Farnborough Airport Company Limited (FACL), a company 100% owned by Macquarie Asset Management (MAM) through one of its long-term European infrastructure funds. MAM is one of the largest infrastructure investors in the world … governance frameworks. Provide trusted advice and guidance to senior stakeholders. Report on cyber security performance, risks and priorities. Lead the identification, assessment and management of cyber risks. Support business projects and initiatives with security risk assessments. Work with stakeholders to develop and implement risk mitigation plans. Maintain oversight ...

identify critical business services and processes, assess operational impacts and dependencies, define recovery requirements and develop practical Business Continuity arrangements aligned with existing crisis management, incident management and service recovery frameworks. The role will apply strong Business Analysis and consultancy skills to facilitate stakeholder engagement, analyse business … applicable. Translate BIA and dependency analysis into practical Business Continuity Plans and recovery arrangements, ensuring appropriate ownership, roles, escalation and communications and alignment with incident response, crisis management and IT service recovery arrangements. Maintain plans through appropriate review, approval, validation and change processes. Identify resilience gaps, risks, control ...

system reliability, performance, and operational efficiency Advance automation, Infrastructure as Code approaches, and promote self‐healing systems using AI/ML techniques Develop robust incident management frameworks and lead major incident response activities for critical systems Implement blameless postmortems and deliver systemic improvements across production environments Establish … systems, and telemetry‐driven insights Hands‐on experience with automation, Infrastructure as Code (Terraform or CloudFormation), and CI/CD practices Deep understanding of incident management processes, ITSM standards, and ITIL principles Knowledge of resilience design patterns, high availability, and fault‐tolerant architectures Familiarity with AI/ ...

card processing platform and its integrations Serve as the primary senior technical contact for client, handling complex queries, escalations, and design discussions Lead major incident management, including deep‐dive diagnostics, cross‐team coordination, and root‐cause analysis. Provide hands‐on support for critical production issues across online … analysis, and data troubleshooting) Proven experience designing and supporting API‐based and event‐driven integrations with mainframe systems Strong background in production support, complex incident management, and root‐cause analysis in 24×7 environments Ability to balance architectural ownership with hands‐on execution when required Fluent Italian ...

largest banking organisations. This is a high-profile leadership role with accountability for multiple data centres, critical engineering infrastructure, operational performance, stakeholder management and service excellence across a complex and highly regulated environment. The successful candidate will lead a team of Technical Managers and approximately 55-60 engineers, ensuring … systems that support nationally important banking services. Data centre experience is essential for this position. What You'll Be Doing Leading the operational management of multiple data centres across Peterborough and Corby. Managing Technical Managers and a team of circa 55-60 engineers operating within a 24/ ...

native platform. You’ll work across the business to improve how we build, deploy and monitor our systems , while playing a key role in incident response and continuous improvement. You’ll report directly to our Chief Technology Officer and will collaborate closely with engineers across Bumper to build … workflows Excellent communication and calmness under pressure A passion for automation and reducing toil Nice to haves... Experience with Grafana Cloud, IRM or other incident management tools Familiarity with Argo Workflows/ArgoCD Experience defining SLIs/SLOs at scale Background in Platform Engineering Experience improving or redesigning ...

native platform. You’ll work across the business to improve how we build, deploy and monitor our systems , while playing a key role in incident response and continuous improvement. You’ll report directly to our Chief Technology Officer and will collaborate closely with engineers across Bumper to build … workflows Excellent communication and calmness under pressure A passion for automation and reducing toil Nice to haves... Experience with Grafana Cloud, IRM or other incident management tools Familiarity with Argo Workflows/ArgoCD Experience defining SLIs/SLOs at scale Background in Platform Engineering Experience improving or redesigning ...

when needed Oversee user onboarding and offboarding Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and maintain accurate licence records Identify recurring support … practices, documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Participate in the change management process Support backup management, disaster recovery, and business continuity procedures Maintain monitoring systems to help ensure system availability and reliability Contribute ...

needed Oversee user onboarding and offboarding activities Organise the preparation and delivery of workstations, laptops, and other IT equipment Use Microsoft Intune for device management and application deployment across the organisation Maintain the global IT asset inventory Track software licence allocation and keep licence records accurate Spot recurring support … documentation, and standard procedures Provide training and technical guidance to the Support Team on IT operational systems and procedures Take part in the change management process Support backup management, disaster recovery, and business continuity procedures Keep monitoring systems running to help ensure system availability and reliability Contribute ...