151 to 164 of 164 Problem Management Jobs in London

infrastructure remain controlled, auditable, and reliable. 2. Influence Change and Reduce Operational Risk: You'll play a key role in supporting Change, Incident, and Problem Management by ensuring configuration information is accurate and trusted. This enables safer changes, faster troubleshooting, and improved service resilience across customer environments. 3. … Description: As Configuration Manager you would be responsible for maintaining the consistency and integrity system performance, physical, and functional attributes. You will oversee configuration management databases, manage hardware and software baselines, and coordinate change controls to prevent disruptions, ensure compliance, and support seamless deployments. Core Responsibilities: Identification: Categorize, track ...

diagnosis and customer impact already established Monitor network events with the potential to impact multiple customers and correlate these against incoming incidents Lead problem management for recurring faults, identifying root causes and driving permanent fixes Produce clear Root Cause Analysis (RCA) and Reason for Outage documentation for customer … carrier or enterprise-grade network equipment Experience making changes to live, customer-facing network infrastructure Good understanding of change control, technical documentation and configuration management Experience owning customer-impacting incidents from escalation through to resolution Strong written and verbal communication skills, including the ability to explain technical problems clearly ...

system performance, availability, and capacity; implement improvements where needed. Support deployment, configuration, and patching of operating systems, applications, and infrastructure. Administer identity and access management (IAM) platforms, where supported by the CII. Automate recurring operational tasks using scripts or configuration‐management tools. Oversee vendors who manage backups, disaster … vendors. Plan, manage and deliver IS operational projects for Infrastructure, Cyber and Disaster recovery to ensure systems are maintained to current standards. Maintain service management records including hardware and software inventories. Adhere to ITIL processes for Incident, Change, and Problem Management. Deputise for the Group IT Operations ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...

production that minimize Application failures after release. Adding consideration of performance, scalability and security matters across design and implementation phases. Follow established incident and problem management processes, ensuring accurate ticket updates and clear communication with stakeholders and with any relevant people. Participating in definitions and configuration of Application ...

than one customer, correlate it against incoming faults, and get it in front of the Network Operations Centre with the impact already established. Run problem management: spot the recurring faults, find the root cause, and drive the permanent fix rather than closing the ticket again. Write the root ...

project meetings to address challenges and drive milestonesRepresent the network team as a technical leader and provide direction and insight for projects, discovery, and problem managementImprove the reliability and efficiency of network operations and practicesDrive capacity planning, forecasting, and create plans for growthEvaluate technologies for scale, security, and maintainabilitySupport ...

data centre sites. The role demands leadership of technical and facilities teams and strong governance across budgets and SLAs. You will drive incident/problem management, vendor relationships and ISO/Health & Safety compliance, ensuring SOPs, MOPs and EOPs are followed to the highest standards. #J-18808-Ljbffr ...

hybrid environment. Working with the Head of Technology and security SME, you will own operational support for core services, contribute to change and problem management, and help transition legacy systems to #J-18808-Ljbffr ...

coding and automation. You’ll participate in a follow-the-sun on-call rotation and maintain clear documentation while following robust change, incident and problem management practices #J-18808-Ljbffr ...

Marella Cruises seeks a Service Operations Manager to lead technology operations across onshore and onboard environments. You will coordinate all teams, own incident and problem management, and communicate updates to stakeholders to ensure reliable services. You will champion a culture of service excellence, define operational SLAs/KPIs ...

step in their career, along with a upbeat personality and As a 2nd Line Support Engineer you will take a supporting role in the management and resolution of the customers technical issues, as well as taking a proactive stance in improving the managed services delivered through additional company services … effective problem management. 2nd Line Support Engineer Benefits: Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave ...

toolsIdentity issues for escalation and communication, and provide solutions to the business and technology stakeholdersAnalyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructureRequired qualifications, capabilities, and skillsExperience or equivalent expertise troubleshooting, resolving … maintaining information technology servicesKnowledge of front office trading applications and Equities marketsExperience in Incident and Problem managementExperience in using Unix commandsStrong communication skills to translate technical language into meaningful business impact statementsWorking knowledge in one or more general purpose programming languages (Unix Shell, Python) plus an interest in learning ...

teams. Collaborate with other IT teams (Infrastructure, Applications, Security) to ensure seamless support. Identify trends and recurring issues to drive root cause analysis and problem management. Implement service improvement initiatives, including automation and self-service tools. Ensure adherence to ITIL practices a Maintain documentation, asset records, and audit trails … compliance and reporting. Proven experience managing an IT Service Desk in a healthcare or enterprise environment. Strong understanding of ITIL framework and service management tools (ServiceNow) Excellent leadership, communication, and stakeholder management skills. Familiarity with clinical systems (e.g., EHR, PACS) and healthcare IT environments. ITIL Foundation or higher ...

change, the Support Executive will report in to the head of support and client management. This role offers the ability to move towards product management as well as platform ownership or business analysis within a short space of time.The Support Analyst will be involved in:Provide technical and elements … Science focusExperience of supporting COTS applications at 3rd line levelFamiliarity with ITMS platforms (i.e. HP Service Desk, ServiceNow, BMC etc.), Incident, Change and Problem managementSQL, RDBMS (SQL Server and/or Oracle)IIS or equivalent Web Server, Server Administration (predominantly Windows)DNS and ADVirtualisation, Citrix, Digital Certificate Management ...