201 to 225 of 231 Problem Management Jobs in the UK excluding London

senior technical escalation point for complex incidents and major outages. Lead Cisco Telephony and Videoconferencing projects from design through implementation. Drive Major Incident, Problem Management, and Root Cause Analysis activities. Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services. Ensure knowledge transfer, technical … Communications and Collaboration environments. Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints Strong knowledge of SIP and H.323 protocols. Experience with VMware v7/v8 . Proven experience leading technical teams ...

join a forward-looking ICT Team and help shape the systems that support a modern Blue Light Service. Working alongside our experienced System Management Team you will help ensure that Leicestershire Fire and Rescue Service (LFRS) have the right systems in place to deliver quality services that enable … supporting, administering, developing or managing ICT systems and services would be beneficial, as would exposure to areas such as system administration, procurement and contract management, user training, change management, system configuration, incident management and problem management. If you are passionate about helping people get the most ...

Belfast office is seeking a Senior ITSM Process Support Analyst to join the IT team. You will support ITSM processes across Change & Release, Problem Management, and Service Design, ensuring records are accurate and governance is followed. You will work with global service desk stakeholders, maintain documentation, produce ...

drive improvements using ITIL best practices. You will supervise day and night shifts on a rotating schedule, develop the team, optimize incident and problem management, and maintain a customer-centric service aligned with ConnexAI’s standards. #J-18808-Ljbffr ...

maintain documentation, and support governance forums while coordinating with service owners and vendors. The role emphasizes ITIL aligned practices, data‐driven reporting, change and problem management, and continual service improvement. You will balance governance with delivery and work across global teams to drive compliance and reliability. #J ...

infrastructure issues. Follow established engineering standards, designs and operational processes. Work alongside senior automation engineers on defined development tasks and enhancements. Support incident and problem management activities. Contribute to automation initiatives involving CI/CD and Infrastructure as Code . Maintain code and documentation using version control tools ...

Videoconferencing projects Providing specialist support to L1/L2 teams on complex technical incidents Leading major incident resolution , including RCA and action planning Supporting problem management and continual service improvement Troubleshooting Cisco UC, voice and video environments Producing and maintaining HLD, LLD and technical documentation Performing hardware ...

towards in first year. Desirable ITIL Foundation. Experience Essential IT Literate and practical experience of Windows software, e.g. Word, Excel, etc. Application incident and problem management skills Understanding of NHS data standards and NHS data items. Understanding of equality and diversity issues and how this affects patients, visitors ...

Recovery test Skills & Attributes: Knowledge of relational database design fundamentals Knowledge of database components and capabilities Understanding of Continuity Mgmt including backups, Incident Mgmt, Problem Mgmt, Change Mgmt and Capacity Mgmt Knowledge of HA and DR Knowledge of database best practices A breadth of experience in Production database installation ...

infrastructure remain controlled, auditable, and reliable. 2. Influence Change and Reduce Operational Risk: You'll play a key role in supporting Change, Incident, and Problem Management by ensuring configuration information is accurate and trusted. This enables safer changes, faster troubleshooting, and improved service resilience across customer environments. 3. … Description: As Configuration Manager you would be responsible for maintaining the consistency and integrity system performance, physical, and functional attributes. You will oversee configuration management databases, manage hardware and software baselines, and coordinate change controls to prevent disruptions, ensure compliance, and support seamless deployments. Core Responsibilities: Identification: Categorize, track ...

Limited is seeking a Service Manager - Site Reliability Engineering (SRE) to own health, reliability and observability of critical services. You will lead incident and problem management, ensure governance through ITIL/ITSM, and drive automation and operational maturity across engineering, platform and security teams. Responsibilities include defining SLAs ...

join A&O Shearman's Belfast IT team. The role focuses on coordinating ITSM processes, maintaining documentation, and delivering governance across Change & Release, Problem Management, and Service Design into live operations. Based in Belfast, you will work with global service desk stakeholders, IT teams and third-party partners ...

onsite work five days a week and active SC clearance. You will lead projects, assist operations at L1/L2, manage major incidents, perform problem management, and ensure knowledge transfer to technicians while updating HLD/LLD documents. The candidate should have extensive Cisco telephony and video conferencing ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

issues, coordinating with third parties, restoring services quickly, updating records, and ensuring incidents are properly closed - all based on priority and service level agreements. * Problem Management by identifying, logging, prioritizing, and resolving issues affecting workplace IT services, coordinating with third parties, updating records, and preventing recurrence through root ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

Cisco Telephony & Videoconferencing Projects. Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution Major incident (qualification, action plan, resolution, RCA, knowledge) Problem management Ensure the transfer of skills to technicians and engineers. Respond to specific customer requests in coordination with the Capgemini Team Leader/ ...

security investigations and incident response, responding to events involving malware, data loss, phishing, or network intrusion, and supporting our data protection and vulnerability management activity. You will work both independently and collaboratively, sharing knowledge openly and supporting your colleagues across all regions. You will follow security best practice, apply … cyber security, SOC, or information security analyst role. Experience working within an ISO/IEC 27001 (or equivalent) accredited environment. Familiarity with ITIL service management processes, particularly Incident, Request, Change, and Problem management. Understanding of GDPR, data protection, and information governance. Hands-on experience with a SIEM platform ...

where required. Support walk-in/desk-based IT services, including device handouts and returns. Assist with hardware orders, equipment logistics and printer replacements. Problem Management Identify, investigate and document recurring workplace IT issues. Log, prioritise and manage problems through to resolution. Work with internal teams and third … parties to identify root causes. Implement corrective actions to help prevent recurring incidents. Maintain accurate documentation and service records. Asset & Configuration Management Maintain accurate IT asset and configuration records. Manage equipment installations, returns, replacements and disposals. Maintain appropriate stock levels and support equipment logistics. Ensure all asset activity complies ...

where required. Support walk-in/desk-based IT services, including device handouts and returns. Assist with hardware orders, equipment logistics and printer replacements. Problem Management Identify, investigate and document recurring workplace IT issues. Log, prioritise and manage problems through to resolution. Work with internal teams and third … parties to identify root causes. Implement corrective actions to help prevent recurring incidents. Maintain accurate documentation and service records. Asset & Configuration Management Maintain accurate IT asset and configuration records. Manage equipment installations, returns, replacements and disposals. Maintain appropriate stock levels and support equipment logistics. Ensure all asset activity complies ...

where required. Support walk-in/desk-based IT services, including device handouts and returns. Assist with hardware orders, equipment logistics and printer replacements. Problem Management Identify, investigate and document recurring workplace IT issues. Log, prioritise and manage problems through to resolution. Work with internal teams and third … parties to identify root causes. Implement corrective actions to help prevent recurring incidents. Maintain accurate documentation and service records. Asset & Configuration Management Maintain accurate IT asset and configuration records. Manage equipment installations, returns, replacements and disposals. Maintain appropriate stock levels and support equipment logistics. Ensure all asset activity complies ...

where required. Support walk-in/desk-based IT services, including device handouts and returns. Assist with hardware orders, equipment logistics and printer replacements. Problem Management Identify, investigate and document recurring workplace IT issues. Log, prioritise and manage problems through to resolution. Work with internal teams and third … parties to identify root causes. Implement corrective actions to help prevent recurring incidents. Maintain accurate documentation and service records. Asset & Configuration Management Maintain accurate IT asset and configuration records. Manage equipment installations, returns, replacements and disposals. Maintain appropriate stock levels and support equipment logistics. Ensure all asset activity complies ...

vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments. Location & Security Requirements Candidates who have previously … throughout the ticket lifecycle. Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management. Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment. Coordinate change and release activities including impact assessment ...

user support and basic customer training where required. Maintain accurate technical documentation, case notes, and knowledge base articles. Identify recurring issues and contribute to problem management and continuous improvement initiatives. Experience Required : Troubleshooting UC and telecoms platforms. Familiarity with diagnostic tools such as Wireshark and network monitoring utilities. ...

Paying £20.93 per hr ref 376145 Full time hours on a temporarybasis Key Responsibilities Provide 3rd Line support for IT incidents, service requests, and problem management activities, diagnosing and resolving complex technical issues. Administer, manage, maintain, and optimise hybrid server, storage, and cloud environments. Ensure high availability, performance … solutions aligned with business and technical requirements. Produce and maintain technical documentation, standards, procedures, and architectural designs. Ensure systems remain secure through effective patch management, firmware updates, operating system maintenance, and access control measures. Support infrastructure projects by providing technical expertise, solution options analysis, and product evaluations. Monitor infrastructure ...