26 to 50 of 106 Problem Management Jobs in the UK

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

systems within a secure, air-gapped environment Applying patches, upgrades, and monitoring system health to ensure operational resilience Following strict change, incident, and problem management protocols in line with ITIL standards Contributing to the stability and security of national defence infrastructure Documenting procedures and continuously improving operational processes … What you'll bring: Proven experience as a RHEL System Administrator Strong knowledge of x86 server architecture Familiarity with ITIL-based processes (change, incident, problem management) Experience working in air-gapped or highly secure environments Proficiency in system patching, upgrades, and monitoring Ability to follow and enhance Standard ...

systems within a secure, air-gapped environment * Applying patches, upgrades, and monitoring system health to ensure operational resilience * Following strict change, incident, and problem management protocols in line with ITIL standards * Contributing to the stability and security of national defence infrastructure * Documenting procedures and continuously improving operational processes … What you'll bring: * Proven experience as a RHEL System Administrator * Strong knowledge of x86 server architecture * Familiarity with ITIL-based processes (change, incident, problem management) * Experience working in air-gapped or highly secure environments * Proficiency in system patching, upgrades, and monitoring * Ability to follow and enhance Standard ...

ordinate improvements, developments and updates to the many systems HCL use. Support the Senior IT Engineer with a range of activities including hardware management, security reporting, providing user support and training on the many systems HCL use. Ensure continuous improvement is always made through the IT HCL uses, that … streamlines workflows and benefits internal teams whilst supporting HCL’s overall business objectives. MAIN AREAS OF RESPONSIBILITY Technical Support & Problem Management: Working alongside the IT Manager and Senior IT Engineer prioritising the resolution of technical support requests, ensuring prompt and efficient incident resolution. Implement best practices for incident ...

platforms, API lifecycles, and governance Configure and maintain IBM DataPower API Gateway : Security policies Routing, transformation, SSL/TLS Perform incident resolution, RCA, and problem management Manage patching, upgrades, and environment stability Coordinate with vendors (Oracle/IBM) for complex issues Maintain legacy API and integration platforms while … Mandatory Skills SQL Oracle databases, performance and troubleshooting queries Linux Scripting, process analysis, log review Monitoring & Observability Dynatrace, Splunk, Elastic stack ITIL Incident, Change, Problem, Release Management Service Management tools Remedy or equivalent Jira, Confluence, Knowledge Base authoring ...

Prem Infrastructure Team, providing expert troubleshooting, solution implementation, and performance optimisation across server, storage, and virtualisation layers. Daily duties include performance monitoring, patch management, capacity planning, image deployment, system builds, BAU operational support, and proactive identification of risks and service improvements. Alongside BAU tasks, you will work extensively … cause analysis, and driving improvements to prevent recurring issues. Your ability to document infrastructure designs, create operational guides, and support rigorous ITSM practices (Incident, Problem, and Change Management) will be essential to the success of this role. This is a strategically important position within the wider Enterprise Server ...

support business growth. Key Responsibilities: Lead and manage day-to-day IT operations across infrastructure, cloud platforms, EUC, M365 and application support. Oversee incident, problem and change management processes to ensure timely resolution and minimise service disruption. Manage relationships with key technology vendors and service providers, ensuring performance … site end user environment. Experience managing cloud-based services, SD-WAN and Cloud Telephony in an operational context. Demonstrable track record in incident and problem management within business-critical environments. Experience managing third-party vendors and service providers, including contracts and SLAs. Solid understanding of cybersecurity principles ...

issue until closure to the customer's satisfaction, liaising with the NRTS NOC, field O&M/customers during the life of the open problem, endeavouring to meet customer contractual SLA's/KPIs. - Updating and documenting Service Requests on a Remedy system - Participation in a 24-hour call … result of avoiding issues/outages in the customer network. - Assist on providing conduct network performance analysis to assess the impact of a problem and to solve customer service-related issues. - Manage preparation and execution of service migration MOPs, network upgrades and retrofits, and ensure related communication towards ...

will be working with: Linux & Red Hat Enterprise Linux (RHEL) - Administration of RHEL 7/8/9, including installation, patching, upgrades, and lifecycle management - System performance tuning, troubleshooting, and root cause analysis - User, group, permissions, and SELinux management - Filesystem and storage management (LVM, XFS, ext4 … physical and virtual Linux servers in enterprise environments - Experience with VMware and Red Hat Virtualization platforms - Backup, recovery, and capacity planning support Automation & Configuration Management - Bash scripting for operational automation - Ansible playbooks and roles for configuration management - Standardisation and reduction of configuration drift Azure Cloud & Hybrid Platforms - Azure ...

based in london. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

based in London. Must have Critical M&E environment experience. Reporting to the Senior Operations Director, you will be responsible for the day-day management, strategic direction and operations of multiply DC sites. Working with 3rd party FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs to the highest degree if accuracy Responsible ...

operational governance, AI tool administration, and compliance alignment. The role ensures that core platforms — including Google Workspace, Microsoft 365 (where applicable), GPT Enterprise, endpoint management, and wider SaaS systems — are secure, scalable, and audit-ready. A central focus of the position is driving team delivery and strengthening operational functions. … This includes improving service standards, reducing recurring issues, enforcing clear ownership across IT domains, and maturing core processes such as JML, patch management, access control, endpoint compliance, and documentation. The impact of this role is business-wide: · Reliable IT services that enable productivity · Controlled and compliant AI adoption · Reduced ...

live service matters Manage service performance against SLAs and KPIs, ensuring visibility and accountability across the function Lead major incidents, escalations, and problem management activities through to resolution Act as an out-of-hours escalation point for critical incidents where senior ownership and customer communication is required Oversee … customer service reviews and contribute to long-term account health and retention Travel to customer sites, including international travel, for service reviews and relationship management where required Qualifications Skills & Experience Proven experience in a Service Delivery Manager or senior operational service role Strong understanding of service management frameworks ...

service enhancements, small change requests, and ongoing improvementscoordinating activities, communicating clearly with stakeholders, and ensuring work is prioritised effectively. This position blends service management, customer engagement, operational oversight, and light project coordination. It suits someone who thrives in a fast-moving environment, communicates with clarity, and is always looking … ways to elevate service quality. Applicant requirements: Background in Service Delivery Management, ITSM, or similar roles in SaaS/enterprise tech Strong B2B relationship management experience, ideally in fintech or financial services Knowledge of ITIL and service level management (certification preferred) Experience supporting live customers and driving ...

Global Support Head and local technology leadership Providing technical support to senior leaders directly, when required ITSM Governance Maintaining and maturing Incident, Problem, Change, and Asset Management processes in line with an ITIL-aligned framework and audit controls Administering and continuously improving ServiceNow workflows, including automation, routing rules … reporting configuration Actively participating in CAB meetings to assess risk and coordinate scheduling; leading end user communications ahead of impactful changes Overseeing asset management across international offices, ensuring configuration items and inventory records are accurate and current Driving Problem Management activity, ensuring root cause analysis is completed ...

looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex … ensure service delivery meets expectations. Successful candidates must be eligible for SC clearance. What Youll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly ...

looking for a highly experienced Senior Major Incident Manager to lead a team responsible for maintaining a robust, efficient and well governed 24x7 incident management capability, ensuring effective coordination when incidents occur and driving continuous improvement across the organisation. You will act as an escalation point for complex … Everyone is Valued. These guide how we work, collaborate, and deliver exceptional results. What You'll Be Doing Leading and supporting the Major Incident Management team. Ensuring all incidents progress through to resolution within SLAs. Managing escalations when required. Delivering executive summaries during P1 incidents. Producing weekly and monthly ...

take full ownership of the day-to-day leadership, performance, and operational effectiveness of our Operations function. This role bridges technical execution and operational management, driving the team away from reactive support toward structured, process-driven, and resilient service delivery. Key Responsibilities Provide direct line management … consistent IT operations Ensure service uptime, availability, and performance across the estate Define, implement, and enforce ITIL-aligned operational processes Own incident, change, problem, and service transition processes Chair or provide operational sign-off within Change Advisory Board activities Own operational acceptance of new services transitioning from Engineering into ...

customer-facing services. Working within a collaborative Managed Services function, you'll be involved in incident response, platform maintenance, monitoring, operational improvements, and change management activities across cloud infrastructure environments. This position would suit someone who enjoys a mix of operational support, cloud engineering, troubleshooting, and continuous improvement within … Operations Support and maintain AWS production environments within a managed services setting Carry out routine maintenance including patching, upgrades, backups, certificate renewals, and capacity management Ensure cloud platforms remain secure, stable, and highly available Participate in an on-call escalation rota when required Incident & Problem Management Respond ...

exciting opportunity has arisen for an experienced Senior Major Incident & Incident Manager to lead a high-performing team delivering 24/7 incident management services within a fast-paced technology operations environment. Based in a Belfast command hub, you will play a pivotal role in managing critical incidents, ensuring … teams through resolution while maintaining strong stakeholder communication throughout. Candidates must be eligible for SC Clearance. Key Responsibilities Lead and support the Major Incident Management team Act as the primary escalation point for major incidents Ensure incidents are resolved within SLAs Provide executive summaries during P1 incidents Manage escalations ...

operations experience who enjoys working across infrastructure, facilities coordination, operational delivery, and continuous improvement within mission-critical environments. Key Responsibilities: Support the delivery and management of power, cooling, space, and infrastructure associated with Data Centre hardware installations Coordinate hardware installations, migrations, decommissions, and operational activities Manage inward/outward … hardware Understanding of critical M&E infrastructure including UPS systems, generators, and power distribution Knowledge of networking and structured cabling technologies Familiarity with service management disciplines including Incident, Change, and Problem Management Working knowledge of tools such as Nlyte, SMART, and ServiceNow (SNOW) Strong stakeholder management ...

enhancing scripts to automate routine tasks and improve efficiency Contributing to resilient infrastructure design, including clustering and high-availability solutions Following established IT service management practices (incident, change, and problem management) Partnering with internal teams to deliver upgrades, enhancements, and infrastructure projects What We’re Looking ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

Directory, Group Policy, and other modern workplace technologies. Virtualisation technologies (e.g., Proxmox, VMware, Microsoft Hyper-V). Market leading Backup and recovery solutions. Security Management utilising AntiSpam, Web filtering and various AV Technologies Edge Security management e.g. Configure, manage and monitor firewalls, VPON’s and security appliances … final escalation point for all EUC-related incidents and service requests whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request. Managing and optimising enterprise EUC environments, including Windows, macOS, mobile devices, virtual desktops (VDI), and collaboration tools. Maintaining and supporting Microsoft ...