26 to 50 of 229 Problem Management Jobs in the UK

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM) processes across the IT organisation. The role manages the administration of defined process activities end-to-end, maintains process documentation, controls and enables designated process … hold final decision-making authority. As part of the Global Service Desk function, the role coordinates and administers key ITSM practices including Change & Release Management, Problem Management, and Service Design/Acceptance into Service. This includes scheduling and supporting governance forums, ensuring required records and evidence ...

technical knowledge of the ServiceNow and demonstrable experience with ServiceNow platform navigation, administration, configuration, and scripting Understanding of ITIL concepts and IT Service Management practices (ITIL v3 certification a plus) Understanding of Agile based approach to software development (SCRUM experience a plus) Ability to work remotely and largely unsupervised … deliver to written requirements Organizing and prioritizing development effort, interfacing with vendors and management, and potentially coordinating effort of additional administrators Consider dependencies, relationships, and integration points to ensure proper solution integration with other systems when applicable Communicates professionally and effectively, through verbal and non-verbal methods with business ...

seeking an experienced Incident & Problem Manager (Managed IT Services) to oversee incident and problem management across a diverse portfolio of Managed IT Services. This role is central to ensuring effective coordination between internal teams, vendors, partners, and customers, enabling the timely resolution of incidents and driving continuous … enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. As a person you will be curious and proactive, a creative problem solver, a confident communicator and collaborative team player with a passion for continuous development. Key Responsibilities Manage the end-to-end lifecycle of incidents, primarily ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

through a period of genuine transformation. What you'll be doing: Own and execute the Technology Resilience and Production Operations strategy, including Incident, Problem, Event and Change Management, driving automation and an agile approach to improve stability, security and speed at scale Build and govern an internationalised Centre … Business Continuity Plans Lead major incident response and postmortem/root cause processes, driving a culture that reduces repeat incidents and strengthens proactive problem management Own the Change Advisory Board and release orchestration strategy, ensuring changes are authorised, risk-assessed and compliant across complex deployment pipelines Manage budget ...

three global functions and hold global accountability for client support and SLA performance across every client and region:Client Support (incl. Incident & Problem Management) - our client-facing service desk, owning triage and first-contact resolution, incident response and the client/product-team relationship.Kaluza Platform Performance Assurance (KPPA … steady, credible presence clients and colleagues rely on - from a board-level service review to a live Sev1. Specifically, you'll:Client Support, Incident & Problem ManagementOwn incident response end to end - severity, Major Incident command, root cause analysis, client communication and resolution within contractual SLAs.Manage incoming support requests.Own Problem ...

loop for continual improvement. This role will own the process and coordinate with the global team and other regions. Core functions include service desk management and escalation along with incident management, problem management, request fulfilment, access management, change management and knowledge management. The Operations … such as ServiceNow. Managing servers (windows & Linux) - Patching, backup etc., Designing and maintaining LAN & WAN devices such as Routers, Switches, VLAN and IP address management M365 administration Active Directory & Azure AD Experienced in the creation and deployment of policies and standard operating procedures. Trained in computer software and hardware ...

etc.g. Provide support during technical deployment, configuration, integration and administration of security technologiesh. Demonstrate experience around ITIL or Key process-oriented domains like incident management, configuration management, change management, problem management etc.i. Provide assistance for disaster recovery in the event of any security breaches, attacks ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. About the role: The Service Management and Controls department plays a critical role in ensuring the smooth, resilient and customer‐focused delivery of all Technology services across SJP. Bringing together … expertise in service support, transition, risk, controls, change management and disaster recovery, the team safeguards service quality, drives continual improvement, and enables colleagues and partners to work efficiently and confidently. Joining this department means contributing to a high‐performing function that underpins the reliability, stability and continual evolution ...

seeking an experienced Head of IT Service Management (ITSM) to lead and evolve the organisation's IT service delivery function, ensuring the highest levels of operational excellence, service quality, and customer satisfaction. The successful candidate will be responsible for defining and implementing ITSM strategies, frameworks, and best practices across … business, leveraging platforms such as ServiceNow and Jira to drive service improvement, incident management, change management, problem management, and service request processes. This role requires a strategic leader who can align IT services with business objectives, establish governance frameworks, monitor service performance through KPIs and SLAs ...

role is critical in supporting the firms core legal technology platforms, ensuring the stability, performance, and continuous improvement of our practice, case, and document management systems. You will play a key role in supporting, maintaining, and enhancing our legal application landscape, including document management, case management, practice … management, and associated integrations. Acting as a subject matter expert across core legal platforms, you will provide high-quality second and third line support, investigate complex issues, and work closely with vendors and internal stakeholders to ensure seamless service delivery. This role is central to enabling our lawyers ...

endpoint strategy, modernise current collaboration tools and to enhance the employee experience of the working environmentThe role holder will lead the strategic direction, implementation, management and support of these critical digital workplace products to optimise solutions including the performance and associated costs whilst ensuring reliable and secure digital workplace … Return on InvestmentEnsure relationships with EMEA Technology functions and business clients are actively managed to fully deliver to business requirementsOperational Excellence, Platform and Product Management and GovernanceOperationsOwns the design, development, and day-to-day operation of digital workplace technologies, including Modern Workplace (Teams, SharePoint, OneDrive), VDI (Citrix/Azure ...

multi-cloud infrastructure platforms and driving Cloud adoption across MUFGThe role holder will lead a team of 8 direct reports and establish a product management style cloud operating model to enable modernisation of ways of working and a shift to reuseable, standardised infrastructure servicesThe role holder will work extensively … cost of cloud technologies and associated budget, licensing and vendor relationships to ensure cost efficiency, optimisation and Return on InvestmentOperational Excellence, Platform and Product Management and GovernanceAccountable for managing all aspects of the public cloud platform for Iaas, PaaS and Saas. This includes architectural design and guidance, liaising with ...

that Goldman Sachs maintains effective controls by assessing the reliability of financial reports, monitoring the firm’s compliance with laws and regulations, and advising management on developing smart control solutions. Our group has unique insight on the financial industry and its products and operations. We’re looking for detail … Internal Audit’s mission is to independently assess the firm’s internal control structure, including the firm’s governance processes and controls, and risk management and capital and anti-financial crime frameworks, raise awareness of control risk and monitor the implementation of management’s control measures. In doing ...

that Goldman Sachs maintains effective controls by assessing the reliability of financial reports, monitoring the firm’s compliance with laws and regulations, and advising management on developing smart control solutions. Our group has unique insight on the financial industry and its products and operations. We’re looking for detail … defense, Internal Audit’s mission is to independently assess the firm’s internal control structure, including the firm’s governance processes and controls, risk management and capital and anti-financial crime frameworks, raise awareness of control risk and monitor the implementation of management’s control measures. In doing ...

looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Custody Support Team. By Joining Citi, you will become part of a global organisation whose mission is to serve … functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.Performing Incident/Outage Management, pro-actively collaborate with Development and Infrastructure partners to identify and remediate stability risks, and engage in crisis management and cross region handholding ...

business and together we share the pride of building one of the largest world leaders in logistics and supply chain. In Insurance & Risk Management (IRM) we focus on being trusted advisors by connecting with business colleagues and understanding their needs. We manage and mitigate risk and deliver quality insurance … liabilities and to meet its contractual obligations to customers across the group.Job PurposeProvide leadership in designing and implementing application support and IT service management strategies to ensure high-quality production IT services, stability, and resilience across IRM core platforms, in alignment with business strategy, insurance regulatory requirements, and Group ...

service platforms and CI/CD pipelines to ensure secure, automated and frequent software delivery, enhancing developer velocity and operational efficiencyAccountable for providing environment management and control. Own and govern the lifecycle, stability, and compliance of all non-production and production technology environments, ensuring controlled, secure, and optimised usage … business demand, risk standards, and platform strategyDefine and enforce environment strategy, implement strict access control and segregation policies ensuring environment readiness with release management timelineProvide leadership and insight on future Platform Engineering and Product technologies and adoption of these across multiple regions and business lines to support the ongoing ...

problems get resolved, and customers always know where they stand. You will own SLA performance, monthly service reporting, service reviews, and the change and problem management process. Your Day-to-Day: The Service Delivery Manager will partner closely with the Support Manager (and Support Team) – ensuring they … scores, with trend. Service reviews — Reviews held vs. scheduled; actions closed vs. open. Change requests — Volume, lead time, and approval-to-implementation cycle time. Problem records — Open/closed problems, recurring incident themes, and root-cause status. Report delivery — Monthly service report issued on time, every time. Essential Skills ...

summaryThe D&I Systems Operations Lead will be responsible for the overall management and performance of the Systems Operations team.Ensures that the Systems Manager is informed with regards to the operational capacity and functionality of the server estate. This includes improvements, risks, changes, and problems.Manages multiple infrastructure projects, delivery … range of specialist and complex D&I issues, following the relevant technical strategies, policies, standards, and practices.Responsible for ensuring a structured approach for problem, incident, and change management processes. Primarily remote working with some on site duties as and when required. The role is part ...

secure, scalable, and compliant managed services, while maintaining high standards of customer experience and regulatory adherence. Key Responsibilities Lead the end-to-end change management lifecycle (planning, assessment, approval, implementation, and review) Coordinate and facilitate Change Advisory Board (CAB) meetings, ensuring appropriate governance and approvals Assess risks, impacts … teams to align changes with business needs and risk appetite Drive continuous improvement through process optimisation, automation, and best practice adoption Support incident and problem management by linking changes to root cause analysis and corrective actions Produce governance reporting, dashboards, and insights for stakeholders Ensure change activities meet ...

CentersConstantly improving all our processes and procedures. We believe there is nothing we cannot improveAssisting & managing relationships with external vendors & contractorsLiaising with internal teams & management groupsEnsuring we adhere to and exceed local Health & Safety standards in all our Data CentersCreating and maintaining metrics on all aspects of our Data … Centers and utilizing those metrics to drive positive changesAssisting in implementing service methodologies including incident management, problem management, change management and capacity managementA day in the lifeAbout AWSDiverse ExperiencesAWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed ...

growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.The Role The Service Management group resides within the Technology Operations function within Refinitiv. It provides operational end-to-end service ownership and support, and manages incident, problem and change management processes.The Service Manager (SM) is accountable for service management throughout the service lifecycle and for providing expert input into incident resolution, problem management and change planning. They will focus on the customer experience, ensuring that providers and capabilities meet agreed levels. They ...

over the department’s controls design and effectiveness, ensuring controls are proportionate and embedded in day‐to‐day department activityProvide proactive assurance around risk management through appropriate data driven monitoring and through the implementation of structured sampling techniques to validate that controls are functioning as intended before failureEducate … line with industry and company standardsWork in partnership with the Digital Engineering Solutions and Services Product and Platform owners, challenging and advising on risk management for new products, processes and change programmes. Provide risk-based decision making, supporting the department to make informed, risk-based decisions by providing ...