1 to 25 of 53 SLA Jobs in the Midlands

week at our offices, so please bear this in mind when applying What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support other 2nd Line Analysts, offering assistance with escalations and helping to maintain an efficient service desk More ❯

Product Leads to align engineering and service delivery with product goals. Accountable for the delivery of operational services, including incident management, problem resolution and SLA adherence. Establish and monitor KPIs for engineering and service performance, driving continuous improvement. Build and mentor a high-performing team of engineers and service managers. More ❯

within a growing business. Hybrid working Key Responsibilities Service Management: Ensure all incoming support requests (phone, email, chat, ticketing) are managed efficiently and within SLA targets. Technical Leadership: Act as a go-to expert for Microsoft environments (Azure, Active Directory, Intune, Microsoft 365) and provide support on Cisco networking. Incident More ❯

best practices MacOS experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

configuring SQL *Knowledge of a help desk system and managing service requests/incidents/problems *Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) *Establish good working relationships with clients and project teams *Customer communication skills, both verbal and written *Provide politically More ❯

and lots more Grimsby/Scunthorpe areas, some local travel required – own car essential Keywords: IT Support, 1st line, 2nd line, service desk, helpdesk, SLA, education, school, classroom, Apple Mac, iOS, audio visual, AV, PC, desktop, hardware, software. My client is a well-established organisation whose aim is to provide More ❯

3rd line desktop/Infrastructure support on Windows based technologies (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). Adhering to agreed SLA's, escalating issues where appropriate. Skills Required: Experience supporting Windows Desktop/Server Infrastructure (Windows 10/11, Active Directory, Exchange, Windows Server, VMware). More ❯

the Major Incident SLAs, Key Performance Indicators where appropriate, with accurate reporting to key stakeholders. Understand and appreciate the impact of major incidents on SLA targets, allowing prioritisation and direction. Manage post mortems for all major incidents to a satisfactory conclusion. Maintain and improve major incident data and reporting for More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards To assist with user administration of all software including starters, leavers and transfers and remediate audit actions as per findings from More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA's) and operating level agreements (OLA's) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

Administrator The Administrator will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not More ❯

base Logging call incidents and providing support to achieve Incident and Problem resolution or escalation Ensure customer issues are addressed promptly and within internal SLA's Help support a wide range of bespoke software packages, as well as various operating systems and networks Provide excellent customer service with a proactive More ❯

to support the delivery of business objectives across all client accounts Analyse statistics and KPI’s: Creation of monthly reports detailing the KPI and SLA status Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics Developing and maintaining long term strategic relationships with More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

Accountable for proactively managing and prioritising ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system. Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. More ❯

problem ownership and consistent and dependable customer support. Maintain close relationship with functional departments at the Sunrise facility Operating standards – Communication and Reporting, Service Level agreement management, compliance and enforcement of IT policies, processes and procedures Hardware/software upgrades and installation Training As an apprentice, you’ll work at More ❯

Collaborate with internal teams and vendors to resolve technical issues Participate in out-of-hours support Ensure compliance with IT policies, security standards, and SLA targets Experience Proven experience in enterprise network support, troubleshooting, and writing high-level documentation. Hands-on knowledge of: Networking Devices: Cisco Meraki Firewalls: Fortinet Monitoring More ❯

Collaborate with internal teams and vendors to resolve technical issues Participate in out-of-hours support Ensure compliance with IT policies, security standards, and SLA targets Experience Proven experience in enterprise network support, troubleshooting, and writing high-level documentation. Hands-on knowledge of: Networking Devices: Cisco Meraki Firewalls: Fortinet Monitoring More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯

teams such as sales and marketing to create effective and informative content to maximise customer engagement. Hit the deadlines: Work to self-set and SLA deadlines to effectively manage customer expectations and deliver quality services. What will you bring? Proven experience with Dynamics NAV and Business Central - as key user More ❯