1 to 25 of 49 SLA Jobs in the North of England

technical support in relation to escalated and/or ongoing service incidents and continued knowledge development.* Manage system jobs and schedules, whilst working to SLA’s .* Support change management activities.* Adherence to all documented policies and procedures in the support of service and service availability.* To provide amendments ...

Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams Carry out operational and support activities to SLA targets Deliver exceptional customer support and user experience Diagnose and resolve hardware, software, and operating system issues Support desktop deployments, upgrades, and configurations Skills & Experience ...

troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments. Key Responsibilities: Provide onsite/deskside and remote support within SLA targets Perform hardware break-fix, device replacements and IMAC activities Diagnose and resolve desktop, hardware, software and connectivity issues Manage ticket updates, escalations and user ...

environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support internal and external project delivery activities Carry out operational and support tasks to SLA targets Provide high-quality onsite support to end users Troubleshoot hardware, software, and operating system issues Assist with desktop builds, deployments, and system configurations Skills ...

days a week at the client's site at Barrow-in Furness. Duties Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry ...

CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance and compliance activities. Manage suppliers and ensure SLA performance. Support IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. ...

CMDB accuracy and manage IT asset lifecycle. Approve technical changes and minimise service disruption. Support audits, governance and compliance activities. Manage suppliers and ensure SLA performance. Support IT projects and stakeholder communication. Provide VIP/executive IT support. Mentor and support junior team members. Experience Required: IT service operations experience. ...

traditional support work Technical Skills You should have experience with: Windows 10/Windows 11 Microsoft 365 (O365) Active Directory IT ticketing systems and SLA-driven environments Working with third-party providers and escalation processes ...

best practices. Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards SLA targets. Contribute to team performance and quality standards, ensuring support is available during operational hours and escalating issues appropriately. Maintain and update the IT knowledgebase ...

00pm Ability to undertake shift working including out-of-hours, weekend and Public Holidays as required Desirable Commercially adept at contract/SLA negotiation Driving License/Car Owner Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such ...

money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign-off. Define service level agreement specifications where appropriate. Provide post-implementation support to ensure benefits are realised and sustained. Maintain high standards of knowledge and capability within the Business ...

money. Uphold professional standards and corporate values, continuously improving technical solutions. Drive governance and secure business commitment through formal requirements sign-off. Define service level agreement specifications where appropriate. Provide post-implementation support to ensure benefits are realised and sustained. Maintain high standards of knowledge and capability within the Business ...

Performing break-fix repairs and delivering quick, effective solutions Carrying out IMAC (Install, Move, Add, Change) tasks Managing your own ticket queue to meet SLA and KPI targets Keeping ticket records accurate and up to date Communicating clearly with users, translating technical issues into simple terms Collaborating with wider ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

build consensus, manage expectations and facilitate decision-making processes Strong analytical skills with experience conducting trend analysis and root cause investigations Familiarity with SLA management, incident resolution and operational governance Experience supporting capacity planning and change management activities Desirable Certifications: Project Management Professional (PMP) ITIL Foundation Certification This ...

supporting a team of 1st line engineers, driving performance and accountability Managing the service desk queue, ensuring tickets are prioritised, assigned, and resolved within SLA Providing both local and remote support across a global user base Acting as an escalation point for more complex technical issues Supporting infrastructure and user ...

communicating via the phone, chat, or email. Role Manage your own diary Manage tickets assigned to you Report to the Team Leader Monitor own SLA Liaise with customers Take inbound calls for support Assign tickets raised for support via email Log tickets onto the helpdesk system and take detailed notes ...

providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds, fault finding on Win 11 machines etc ensuring SLA's are achieved and processes are followed to provide effective customer service and meet requirements. You are responsible for identifying risks and for testing new/ ...

cloud and on-prem infrastructure, and learning directly from senior engineers. What you'll be doing * Resolving Level 2 tickets, incidents and escalations within SLA* Troubleshooting complex system, network and platform issues using logs, monitoring tools and your own diagnostic instincts* Performing intermediate configurations, installations and updates across hybrid cloud ...

agreed timeframes Support project delivery by working closely with internal and external Project Managers Complete NSR (New Starter Requests) and other service tasks to SLA targets Provide exceptional customer support, ensuring a seamless end-user experience Contribute to continuous improvement through knowledge sharing and technical input What you'll bring ...

leadership, operational performance, and continuous improvement. Key Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

within SLAs, ensuring system availability, and providing technical guidance for trust projects. Key skills and responsibilities, Manage call workflows to guarantee consistent achievement of SLA targets by the team. * Experience using network monitoring tools such as LogicMonitor or SolarWinds Hands-on experience with physical server maintenance and support Experience with ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...