1 to 25 of 81 SLA Jobs in the North of England

support tools (see technical skills and experience below) Experience of working in a technical support and/or customer service environment Experience working to SLA and KPI measures Self-motivated with strong service ethic ITIL Foundation (desirable) Experience of branch-based retail or wholesale distribution environment (desirable) Technical Skills and More ❯

of the knowledge base appropriate resources are applied. The post holder will be responsible for handling requests through the incident management lifecycle within agreed SLA and KPI timescales. The role will also involve escalating tickets both internally and with the trusts external providers. The post holder will also be expected More ❯

known as Disclosure and Barring Service). Your role Joining our dedicated EUE team, you will: Possess 2nd line responsibility for resolving incidents to SLA and maintain a Be responsible for the completion of assigned works within allocated timeframes. Undertake Project Tasks, supporting both internal and external Project Managers. Undertake More ❯

the 2nd Line team; To maintain a high degree of customer service for all support queries and adhere to all service; management principles and SLA; To arrange for external technical support where problems cannot be resolved in house; Maintain a log of any software or hardware problems detected; To take More ❯

of incidents, service requests, and problem resolution, maintaining service levels and response times. Managing and reporting on service desk performance to ensure compliance to SLA policies, using key performance indicators (KPIs) and metrics. Developing and implementing policies/procedures to ensure the service desk is operating efficiently and effectively. Ensuring More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

Active Directory and Group Policies and ideally Windows Server and will be responsible for resolving incidents, user queries and faults via ticketing systems to SLA's escalating cases to the relevant support tam where necessary. You will have good problem solving and diagnostic skills, experience of troubleshooting hardware issues, fixing More ❯

Cyglass, triaging incidents/requests/changes through to implementation or remediation. Lead vendor communication and ensure regular updates are sent to customers, maintaining SLA compliance. Education and Qualifications: IT Degree is desirable. Check Point, Juniper, Cisco, Extreme, Aruba, Exinda accreditation is desirable. Experience and Knowledge: A minimum of one More ❯

Microsoft Hyper-V Hypervisors. * Knowledge of ITIL processes * Working in 24X7 global environment. * Take responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. This is a great opportunity on a long running programme of work. Apply now for your CV to reach More ❯

users, with the Technical Support Team providing support during office hours. Key Responsibilities: Monitor and respond to technical support requests and system alerts, ensuring SLA and KPI adherence. Provide Azure infrastructure support, including incident response, management, and maintenance. Deliver remote application support for cloud-hosted and on-premise systems. Support More ❯

role in our day-to-day UK support operations, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will become an integral part of our customer's More ❯

configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions More ❯

multiple sites Knowledge of Cisco, Palo Alto, F5, and Meraki systems Public cloud networking experience (AWS & Azure) Adherence to ITIL processes (change, incident management) SLA-focused with clear communication Knowledge and Experience: 3–5 years' experience in a 3rd line network technical support role CCNA certification (or proven hands-on More ❯

initial contract period. Key Duties Service & Customer Management: • Act as the primary customer contact for service performance matters. • Perform regular service performance reviews and SLA reporting. • Coordinate service delivery during operational phases and manage escalations for service restoration. • Own and drive Continual Service Improvement Plans (CSIP) through proactive analysis and More ❯

and lots more Grimsby/Scunthorpe areas, some local travel required – own car essential Keywords: IT Support, 1st line, 2nd line, service desk, helpdesk, SLA, education, school, classroom, Apple Mac, iOS, audio visual, AV, PC, desktop, hardware, software. My client is a well-established organisation whose aim is to provide More ❯

and intelligent recommendations. Facilitate recovery, following the resolution of incidents Provide subject matter expertise regarding exploits, threat actors, TTPs, etc Maintain high quality across SLA's and KPI's Please hit the button to Apply and/or email Click here to contact this recruiter or call on [Telephone number More ❯

통해 Snowflake 고객과 파트너들에게 심층적인 분석과 안내를 제공하여 복잡한 문제의 기술적 해결책을 도출합니다. 고객 문제에 대한 기대를 넘어서기 위한 빠른 해결을 보장하기 위해 응답 SLA 및 에스컬레이션 프로세스를 준수합니다. 문제 해결 능력과 프로세스 지향적 태도를 보입니다. Snowflake 환경, 커넥터, 서드파티 파트너 소프트웨어 및 도구를 활용하여 문제를 조사합니다. 알려진 해결책을 내외부 More ❯

Sector: Administration and Secretarial Role: Manager Contract Type: Permanent Hours: Full Time Summary The Service Level Management and Insights Lead will ensure that all SLA/XLA's are underpinned by service levels, which are agreed with D&T and its suppliers and will ensure that the measurement and reporting More ❯

with the ability to troubleshoot and resolve basic IT incidents. Demonstrable knowledge of desktop equipment, including: PCs, laptops & printers. Experience of working to Service Level Agreement targets, and managing own workloads to meet them. Knowledge of network fundamentals and experience of connecting and disconnecting network devices. Other It is an More ❯

configuring SQL Knowledge of a help desk system and managing service requests/incidents/problems Respond to users within set service level agreements (SLA’s) and operating level agreements (OLA’s) Establish good working relationships with clients and project teams Customer communication skills, both verbal and written Provide politically More ❯

to day Management of a Payroll Team ensuring the smooth running of the Payroll and quality of service to our Customer and to ensure SLA adherence To plan the workload and planner of the Customer for each month’s Payroll and ad-hoc cycles To work in line with all More ❯

computer systems. Responsible for monitoring incoming requests from the IT Service Desk and resolution and escalation of issues in line with service level agreements (SLA's), liaising and working closely with colleagues within Digital, various divisional areas and with Information Asset Owners (IAO's) and external partners and suppliers as More ❯

set individual/team KPI’s: Processing all timesheet data accurately and on time. Respond/resolve all queries in line with the set SLA’s. Assisting TL/Senior Payroll Admin with ad hoc tasks. Tracking pension changes and issuing documents. Calculating and managing overpayments. Raising payments. Supporting on More ❯

warranties and building defects especially at project handover * Approve monthly maintenance reporting and KPI validation, including live jeopardy management and applying for extensions to SLA's as required * Observe the site rules and maintain a smart appearance, leading by example at all times * Perform any other reasonable duties as requested More ❯

undertaken and any resolution(s) found, contributing to the Solutions Database Maintain the customer service levels as offered in the enterprise Service Level Agreement (SLA) Assist with the configuration, administration and management of servers, operating systems, applications, networks (LAN and WAN) and telecommunications infrastructure Assist the IT Support Technicians in More ❯