1 to 25 of 129 Service Analyst Jobs in the UK excluding London

Service Desk Analyst Telent are looking for a Service Desk Analyst (Customer Service Helpdesk Agent/Helpdesk Operator) to join our growing Customer Service Centre in Camberley. We have numerous prestigious managed service contracts that we are currently delivering on and we have an increasing order book. We are in a great place … desk training is provided and career development is on offer! THIS IS A SHIFT BASED ROLE: 4 days on/4 days off shift pattern role, where the successful Service Desk Analyst will complete an 11h rotating shift - 7am-7pm, rotating to 7pm-7am every shift (breaks are included). This role will see you work out of … our modern office based in Camberley (GU15 3YL, near Sainsbury's). Service Desk Analyst - What you'll do: Act as the 1st point of contact for new incidents, requests, and queries raised by Telent and our external customers over a wide range of platforms - telephone, email, B2B and customer portals Collect data and log incidents, requests and More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance … Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests … and ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in More ❯

Support Analyst, 1st line, Service Desk, Healthcare COR7353 This is a great opportunity for an enthusiastic and personable 1st Line Support Analyst or Service Desk Analyst, looking for a varied role within an enterprise, multi-site environment that offers structured career progression and development. The Role Working in a sector that is truly rewarding, the … Support Analyst/Service Desk Analyst will be joining a welcoming, structured support team providing a true support service to approximately 3,500 staff spread across various sites throughout the Home Counties. Working from home 3 days a week and in the Lincoln-based head office for the rest of the time, the Support Analyst/Service Desk Analyst, will also need to be willing to travel to additional sites from time-to-time as required. Benefits Up to 28 days' holiday 6% pension contribution Life assurance What do I need? My client is keen to find a Support Analyst/Service Desk Analyst with skills/experience in More ❯

Service Analyst Location: Paisley Office, occasional travel to sites across Scotland/North England Salary Range: £31,808 to £33,825 per annum Hours: 35 per week 24-month Fixed Term Contract Could you support the service delivery of technology services and operational processes with direct engagement with service stakeholders through timely remediation of incident and … service requests? Could you be a key part of a Service Delivery function responsible for transforming the way we work and improving the customer experience supporting the ethos of technology that just works? What will a Service Analyst 's job involve? Ensure delivery of work package or elements thereof, incidents or service requests in-line … and in person. Troubleshoot issues across the operational eco-systems. Investigate issues and work with colleagues to identify root causes and resolve issues. Maintain a high level of customer service and deal with complex complaints. Use empathy to satisfy customer demands. Be proactive and adaptable to deliver the best outcome for the customer. Please Note : The successful candidate needs More ❯

IT Service Desk Analyst Role: IT Service Desk Analyst Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support Type: Contract, Daily Rate IR35 Determination: Inside IR35 Duration: 3 Months Pay Rate: 18 - 20 per hour Start: ASAP/Urgent IT Service Desk Analyst CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small … IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM. The IT Service Desk Analyst will also assist with other key technical duties including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering in-bound More ❯

IT Service Desk Analyst Role: IT Service Desk Analyst Specialism(s): IT Service Desk, Service Delivery, User Support, Windows 11, Microsoft, Deployment, SCCM, Azure, IT Hardware, User Service Support Type: Contract, Daily Rate IR35 Determination: Inside IR35 Duration: 3 Months Pay Rate: £18 - £20 per hour Start: ASAP/Urgent IT Service Desk Analyst CPS Group UK are delighted to be working with a leading organisation to appoint a seasoned IT Service Desk Analyst to join an existing internal IT support function. Working as part of the on-site IT Support team, the IT Service Desk Analyst will primarily provide user-facing support and support small … IT-centric projects such as rolling out Windows 11 devices and reimaging machines using the Microsoft Deployment kit (MDT) and SCCM. The IT Service Desk Analyst will also assist with other key technical duties including floor-walking, assisting the Service Desk team in completing tickets, responding to requests for IT hardware and software and answering in-bound More ❯

Service Desk Analyst required! Salary: £37,000 to £39,000 Location: Bedford Hours: Monday - Friday 8am - 6pm An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and … enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service, you and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and … support of complex solutions for the Councils Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working policy More ❯

IT Service Desk Analyst IT Service Desk Analyst Exemplar Health Care Support Centre,Sheffield Position :IT Service Desk Analyst (1st line) Location : 17 Europa View, Sheffield, S9 1XH Contract type :Permanent, full time Rate : £26,500 per annum This is an exciting opportunity to join our IT Department and play a key role in … delivering IT support across our rapidly growing organisation. As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues … to senior teams when needed. Excellent communication and customer service skills are essential. About Exemplar Health Care Exemplar Health Care is one of the countrys leading nursing care providers for adults living with complex needs.We have 50+care homes across England that support adults living withcomplex mental health needs, dementia, neuro-disabilities and physical disabilities.As well as stable and secure More ❯

Job Title: Service Desk Analyst Job type: Contract (12 months) Day Rate: Up to £130 a day inside IR35 Location: Central London - Hybrid 2 days a week onsite Working hours : 8:00am - 4:00pm Must be able to start work immediately. We are working with a globally renowned organisation who are looking for a Service Desk Analyst to provide support their user base. The Service Desk Analyst will be a team of 5 on the Service Desk and will be the first point of contact troubleshooting issues will also have the chance to work on projects such as Windows upgrades, laptop deployments and many more. Due to the growth the organisation have seen … lately, you will have a high chance of securing an extension and potentially start working on other projects for them in the future. Essential Skills - Service Desk Analyst: Active Directory/Entra ID Office 365 Windows Excellent communication skills Desirable Skills - Service Desk Analyst: Intune Project experience Any relevant qualifications If you are interested in this More ❯

2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN My client is a well established yet fast growng MSP based in London that is in the market for a proven 2nd Line Service Desk Analyst ideally coming from a MSP setting. As 2nd Line Service Desk Analyst you will be a natural troubleshooter with a proven background in supporting escalated tickets. The 2nd Line Service Desk Analyst will have a broad and solid range of technical skills covering tech such as Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN. This is a fast paced MSp environment and … technical competency you will be an outstanding communicator driven by client satisfaction and ltop class levels of customer service. This is an office based role (SW8). 2nd Line Service Desk Analyst - Managed Services Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN Connectwise, M365, Windows Server, Azure, Active Directory, Networking, firewalls, switches, WAP, VPN More ❯

Service Desk Analyst – London (Hybrid) The Opportunity A global financial services organisation is seeking a skilled Service Desk Analyst to join their London-based IT team. This is an exciting opportunity to work in a dynamic, fast-paced environment, playing a key role in ensuring seamless IT support for business users. The Role As a Service Desk Analyst , you will: Provide 1st and 2nd line IT support to end-users via email, phone, and walk-ups. Troubleshoot and resolve hardware, software, and network issues. Manage incidents, service requests, and alerts through a ticketing system. Perform software deployments, routine maintenance, and user onboarding/offboarding. Ensure compliance with ITIL processes and documentation standards. Deliver … outstanding customer service in a busy IT support environment. What We’re Looking For 2–3 years’ experience in a busy IT Service Desk environment. Strong knowledge of Windows 10/11, Microsoft 365, Active Directory (on-prem & Azure), and Exchange Hybrid. Experience with Intune for device management (highly desirable). Familiarity with ITIL practices, change controls, and More ❯

IT Service Management Analyst page is loaded IT Service Management Analystlocations: Leeds, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: What We'll Bring: We Are TransUnion: TransUnion is a major credit reference agency, and we offer specialist services in fraud, identity and risk management, automated decisioning and demographics. We support organisations across a variety … of sectors including finance, retail, telecommunications, utilities, gaming, government and insurance. What You'll Bring: We're looking for a IT Service Management Analyst to join our growing team on a 12-month maternity cover contract.This role will act as a key analyst within the IT Service Management team and plays a key role in ensuring … stability, efficiency, and continuous improvement of our IT service delivery. You'll work across teams to manage incidents, changes, and problems, while driving service excellence through data, automation, and process optimization. The role will be engaged in Stakeholder Management in respect of Incident, Problem and Change Management processes. Day to Day You'll Be: Support the ITSM ITIL More ❯

Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you’ll ensure … changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you’ll do: Manage end-to-end Service Design & Transition activities … across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking More ❯

Service Design & Transition Analyst - FTC A leading financial services corporation is hiring a Service Design & Transition Analyst to join my clients IT Service Operations team on a 6-month FTC to be based in either Chatham or Wolverhampton on a hybrid basis paying between £51,000 to £57,000. In this role, you’ll ensure … changing services are designed and transitioned into live operation with rigour, resilience, and alignment to best practice. Ideally the chosen candidate will have several years experience within a dedicated Service Design position with exposure to Azure Virtual Desktop to join a maturing Service Design practice. What you’ll do: Manage end-to-end Service Design & Transition activities … across projects. Work with Project Managers and IT teams to deliver robust support models and service readiness. Contribute to Go/No-Go decisions, ensuring operational resilience and acceptance criteria are met. Support continual improvement of Service Design standards and processes. Collaborate across IT, vendors, and business units to ensure seamless service integration. What we’re looking More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Fluent German speaking IT Customer Service Analyst Location: London (Hybrid) Salary: £29,400 - £33,000 (depending on skills and experience) We’re looking for a German speaking IT Customer Service Analyst to focus on implementing effective support solutions for media publishers, public figures, and creators to connect with their communities. This role sits within the Partner More ❯

Service Desk Analyst - £30,000 per annum - Leeds Principal IT are working with an industry leading and award-winning logistics company that are looking for a service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about … extensive knowledge covering all points below and has worked in a 1st/2nd line position for at least 2 years. Key Responsibilities: Providing support to internal staff via Service Desk portal & telephone. Accurate logging of incidents and service requests in the IT Service Management system. Diagnosing and resolving technical issues using remote support tools. Troubleshoot workstation … laptop, mobile phone, and printer issues. Providing clear communication on the status of requests to the requester. Ensuring the Service Desk tickets are continually up to date and being actively monitored and progressed through the system. Escalating incidents and service requests to management or third-party suppliers to ensure service level agreements (SLAs) are met. Escalating issues More ❯

Howdens Joinery are looking for a Service Design & Transition Analyst to join our Service Delivery team in Northampton in a permanent, full-time position The Service Design & Transition Analyst ensures the seamless integration and transition of new or modified services into our operational environment, thereby maintaining service quality and continuity. What will I be … doing? Supporting the Service Design & Transition Manager to ensure that projects, new services, releases, and changes move smoothly from development into production. Responsible for identifying, co-ordinating and managing service acceptance/service readiness activities you will ensure that new & changed services are delivered to meet customer user requirements before going live. Completing the necessary Service … work with other areas of the IT teams to ensure that documentation produced is fit for purpose. Ensuring that all the necessary teams required in transitioning and supporting the service are engaged and have the necessary Service documentation, skills and knowledge transferred prior to going live. What do I need to qualify for this role? Practical knowledge and More ❯

Join us as our Service Operations Analyst at Peregrine Resourcing. The role As a Service Operations Analyst, aligned to one or more services you'll be a key player in the operational day to day activity of that service. You will regularly review the current service levels of your aligned service(s) monitoring KPIs … detecting trends and risks. Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations … centre (TOC) you will focus on improving ticket triage, documentation and runbooks for your relevant service(s) as well as helping keep the service catalogue and CMDB up to date. Responsibilities: Manage day to day operational activity to your aligned service(s). Acting as a subject matter expert for your service(s), ensuring documentation, service More ❯

IT Service Desk Analyst temporary contract vacancy in large public sector organisation Birmingham City Centre 3 month contract - up to £24.10 per hour (within scope of IR35) 37 hours per week, Monday - Friday fully on site working Hays Technology are working in partnership with a large public sector organisation in Birmingham city centre to recruit up to three … IT Service Desk Analyst's on a contract basis with an immediate start. Our client is looking for an experienced IT Service Desk Analyst with excellent customer service skills to assist their high performing team during a busy period of time. The purpose of the role is to receive and handle requests for IT support … escalation procedures, keeping records of each request, contact information and action taken, including feedback to user. Skills and experience required in order to apply: Previous experience as an IT Service Desk Analyst. Excellent customer service skills. Knowledge of the IT infrastructure (hardware, databases, operating systems, local area networks etc) and the IT applications and service processes used More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFHLocation: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break (rotating … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records More ❯

2nd Line IT Service Desk Analyst Job Type: Permanent Full-Time - Hybrid 3 days in the office/2 days WFH Location: Edinburgh City Centre Salary: £28,000.00-£35,000 (depending on experience) MUST HAVE A DRIVERS LICENSE Hours of work: The hours of work are 37.5 per week between 7:30 - 18:00 with 1h lunch break … or 09:30 - 18:00) My client is a leading IT MSP based in the Edinburgh area who are recruiting for a 2nd Line IT Service Desk Analyst. 2nd Line IT Service Desk Analyst Responsibilities: Provide an exceptional customer experience through technical support and assistance to end-users remote or on-site as required. Troubleshoot and resolve … hardware, software, and network issues promptly and effectively. Fix 70% of incidents at first contact (when possible). Achieve overall customer satisfaction of 95%. Achieve overall customer service level (SLA) of 98%. Ensure adherence to performance targets. Ensure that incidents are dealt with according to customer and priority needs. Log all support interactions and maintain accurate records More ❯