26 to 50 of 149 Service Delivery Jobs in Scotland

Delivery and Programs Director - Enterprise Glasgow, Manchester or London (Hybrid) with some travel to client site. A bit about us At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. Our people are at the heart of everything … place to do it. What is the role responsible for? We’re looking for an experienced Enterprise Director to lead Gamma’s enterprise delivery organisation across program and project management, delivery operations, customer deployment and strategic portfolios. You’ll be accountable for delivering complex telecoms, IT and software ...

Audit Technology Support & Implementation Manager is responsible for leading the day-to-day operation of the ATT Support function, ensuring consistent, high-quality delivery of support across Audit Tools and Techniques (ATTs). The role will act as the primary escalation and coordination point between the support function … effectively and efficiently. The role plays a central position within the ATT support model, acting as the primary escalation point and ensuring alignment between service delivery, audit team needs, and the broader Transformation and ATT landscape. In doing so, the role enables audit teams to confidently adopt ...

Sword Group is seeking a Service Delivery Analyst in Glasgow to ensure services to customers and internal users are delivered effectively and meet agreed SLAs. The role involves handling escalations as part of a Service Now upgrade and coordinating cross-functional teams to resolve issues. You will … monitor service performance, produce governance dashboards, and drive continuous service improvement while building strong relationships with customers and suppliers. #J-18808-Ljbffr ...

ensuring the availability, performance, security, and continuous improvement of high-availability OT platforms. The successful candidate will be responsible for incident management, fault recovery, service delivery, vulnerability remediation, workforce planning, and the ongoing development of technical support teams. You will work closely with operational stakeholders, engineering teams … requirements. What You'll Be Doing Lead the operational support and maintenance of critical OT platforms and services. Manage incident response activities, fault diagnosis, service restoration, and root cause analysis. Ensure operational resilience across high-availability environments, supporting business continuity and recovery activities. Oversee OT patching, maintenance schedules ...

requirements and develop appropriate technical solutions. Support the implementation and ongoing management of infrastructure, cloud and networking solutions. Identify opportunities to improve technical processes, service delivery and operational efficiency. Maintain clear and accurate technical documentation and service records. Coach and mentor junior team members, sharing technical knowledge … supporting their development. Apply strong IT service delivery principles while maintaining a consistently high standard of client service. Skills/Qualifications The ideal candidate will have 3+ years' experience within IT support, infrastructure or systems engineering, with a strong 2nd or 3rd Line support background. ...

About the job you’re considering As an OOH Shift Lead, you will provide leadership, governance and operational control across the Out of Hours service, ensuring the shift operates with clear ownership, disciplined execution and effective management oversight. The role is accountable for maintaining service stability, leading Major … Incident Management activity, managing operational risk and ensuring all events, incidents, escalations and handovers are controlled in line with agreed service management processes. You will act as the shift authority for operational decision-making, coordinating Senior and Junior Out of Hours Analysts, technical resolver teams, suppliers and stakeholders ...

data and manages several critical digital systems and key elements of the Governments critical national infrastructure. Enterprise Security & Risk Management (ESRM) supports the secure delivery of DWP business, empowering the Department to operate within its security risk appetite, prioritise security improvement activities and maximise return on security investment. … someone who can see the bigger picture, build credibility with senior stakeholders, challenge constructively, and provide clear analysis of how security risks could affect service delivery, resilience, people, data, assets and public trust. Wewouldlovetohearfromyouifyoucandemonstrateyourskillsandexperienceacross all the following essential criteria: Experience providing risk assessment or assurance or decision support ...

manage bid plans, timelines, actions and responsibilities, keeping stakeholders on track throughout the process. Coordinate contributions from teams including Sales, Finance, Operations, IT, Implementation, Service Delivery and subject matter experts. Draft, edit and tailor proposal responses so they are clear, concise, persuasive and focused on the customer. Help … differentiators that demonstrate why our solution is the right fit for the client. Translate complex information about global payroll, technology, implementation, integrations and service delivery into straightforward customer-facing content. Support the preparation of pricing schedules, commercial information and assumptions, working with the relevant teams to ensure information ...

Technical Support Manager, you will lead the operational support, maintenance and resilience of high-availability Operational Technology systems. You will oversee service delivery and incident response while ensuring that patching, vulnerability remediation and planned maintenance activities are managed effectively. The role will also involve workforce planning, capability development … responsibilities Lead the operational support and maintenance of high-availability OT systems. Manage incident response, fault diagnosis, system recovery and operational resilience. Oversee service delivery across the supported OT environment. Coordinate OT patching, maintenance and vulnerability remediation activities. Plan and allocate technical resources according to operational requirements. ...

maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements. Lead troubleshooting of all business related service issues. Support the implementation and measurement of key service level agreements (SLAs). Support the maintenance of service quality levels, overseeing diverse … complex customer service events that require drive and focus to resolve. Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes. Including supporting the release of updates into service in line with technology roadmaps and demand management. Maintain all associated ...

Digital Services Operations are responsible for the overall IT and Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI’s and SLA’s. In addition, Information security and compliance. … Strategy. Work as a senior leader in the Digital Services Operations senior management team and Digital Services senior management team. Lead on development and delivery of medium and long-term strategic plans ensuring that complex implementations are presented in a clear and understandable manner to senior stakeholders and governance ...

primarily on the Renewable Energy, Forest Management, Logistics and Travel Sectors. Established and based in the UK, but operating globally, we operate with innovation, service and dependability in mind, and supply a central service function in Finance, HR, IT and Facilities services to the UK companies under … aSenior IT Support Analyst to provide visible, business-aware IT support for FO Digital, working as an embedded member of our Cloud, Infrastructure & Service Tower. This is a hands-on role for someone who combines strong technical troubleshooting skills with excellent customer service and a genuine sense ...

Summer Browning Associates is supporting a Central Government client in Glasgow to recruit a Service Owner on a 12-month contract. The role focuses on developing and iterating an agile business case, owning delivery across the lifecycle, and working with stakeholders to realise benefits. You will navigate complex … service delivery, manage relationships with suppliers, and drive continual improvement while adhering to security and ITIL practices as required. #J-18808-Ljbffr ...

About the job you’re consideringReporting to the Service Centre Manager, you will already have a proven track record working in a technical service centre environment.If you are successfully offered this position, you will go through a series of pre-employment checks, including identity, nationality (single or dual … immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).Your roleYour responsibilities will include:Overall responsibility for the successful delivery of services, working to agreed SLAsLiaise closely with key contacts to ensure excellent relations are established ...

Help to Buy. Be at the centre of decision-making Lead incident response activities, work directly with senior stakeholders and clients, and drive service recovery during high-profile operational events. Grow your career Develop expertise in incident management, stakeholder engagement, service improvement and data analytics, with opportunities … influence strategic decisions and progress into senior service management and leadership roles. Role Purpose The Business Incident Manager is responsible for the end-to-end management of business incidents impacting the NS&I B2B account, supporting key services including Tax-Free Childcare (TFC), Help to Save (HTS), Court Funds ...

Sword Group in Scotland is seeking an experienced Service Desk Operations Manager to lead and mature a high-performing, ITIL-aligned Service Desk across multiple enterprise environments. The role focuses on transforming the desk into a proactive managed service and delivering data-driven, value-focused support. … will oversee governance, incident and service request fulfillment, and work closely with Service Delivery, Technical Operations, and customers to ensure consistent, efficient service #J-18808-Ljbffr ...

Aggreko is seeking an IT Service Performance Analyst in Glasgow to strengthen our global IT operations. You will evaluate processes, identify productivity gains, drive automation, and lead continuous improvement initiatives across IT service delivery. The role requires experience in service delivery/support with focus … asset, configuration, and service level management, plus knowledge of ITSM practices and ITIL principles. #J-18808-Ljbffr ...

security into Defence bids and programmes. Infrastructure & Architecture - simplifying and modernising a complex legacy estate. Applications & ERP - driving major application and ERP transformation. IT Service Delivery - establishing stronger service management, KPIs and operational discipline. Technology Strategy - creating a roadmap aligned to ambitious international growth. IT/… cyber, security and customer requirements. Experience operating in complex, federated or multi-division organisations. Broad IT leadership capability across cyber, infrastructure, applications, architecture and service delivery. A track record of delivering technology transformation and modernisation. Strong commercial and stakeholder management skills, with the credibility to influence at senior level. ...

Synechron in Glasgow is seeking an Agile Service Delivery Manager to lead the delivery of strategic technology initiatives within a Secrets Management function. You will coordinate global squads, apply Agile and hybrid methodologies, perform Scrum Master duties, and drive governance, reporting, and knowledge management across cloud, Kubernetes … cybersecurity. The ideal candidate has 5+ years of Agile delivery experience, strong stakeholder management and communication skills, and hands-on #J-18808-Ljbffr ...

Team Leader role requires candidates that can promote a high-quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home. They should be able to manage and provide relevant support … position comes with the potential of further career development as well as interesting and satisfying professional challenges. Job Responsibilities To promote continuing improvement in service quality. To provide competent advice and expertise to both care workers and service users. Ensure new files are set up with the relevant ...

Team Leader role requires candidates that can promote a high-quality service, which promotes independence and choice to our service users enabling them to reach the optimum level of independence whilst living in their own home. They should be able to manage and provide relevant support … position comes with the potential of further career development as well as interesting and satisfying professional challenges. Job Responsibilities To promote continuing improvement in service quality. To provide competent advice and expertise to both care workers and service users. Ensure new files are set up with the relevant ...

ready to take your IT support career to the next level? Do you thrive on tackling complex challenges and providing top-notch service? Look no further! We are seeking a highly skilled and passionate Service Desk Specialist to join our dynamic team and support a key clients. What … will your day to day look like? 1. 2nd Line Support: Serve as the go-to problem-solver and hero of the Service Desk, providing exceptional support to our client. Take ownership of technical issues, investigate root causes, and deliver timely resolutions. 2. Technical Expertise: Utilize your in-depth ...

Internet of Things (IoT).What you'll doWe are looking for a skilled and customer-focused Field Engineer to help deliver excellent service across Scottish Power's strategic telecommunications network throughout Scotland, including interfaces with the SSEN and National Grid telecommunications networks. This role supports Vodafone's ongoing managed … service partnership and plays a key part in ensuring network reliability and performance. You will provide professional field engineering support across both service delivery and assurance activities, contributing to the successful operation and maintenance of critical utility infrastructure. The role includes participation in a 24/ ...

social landlord based in Erskine.We manage 864 mainstream, amenity plus, and extra care properties, together with 500 lock-up garages and provide a factoring service to around 2700 owner occupiers.We also manage the largest Care & Repair service in Scotland covering Renfrewshire, East Renfrewshire, and Inverclyde. About The Role … Association's digital future. The successful candidate will lead our ICT function, ensuring that technology, cyber security, business systems and digital services support the delivery of excellent services to our customers and communities. Bridgewater Housing Association owns and manages over 850 homes across Renfrewshire and is committed to delivering ...

Clyde & Co is seeking an IT Customer Service Manager (UK, Europe & MEA) to lead a team of Local Support Technicians and external providers, ensuring high-quality IT support across regions. You will drive ticket management, service performance, stakeholder relations and ongoing service improvement. The role requires strong … leadership, collaboration with IT leadership and a customer-focused approach. The ideal candidate will have experience in service desk operations, KPI analysis, vendor #J-18808-Ljbffr ...