76 to 88 of 88 Service Delivery Jobs in the South West

first line of support for incoming IT requests, working closely with developers and internal teams to resolve issues and enhance service delivery. What You'll Do: In this role, you will: Deliver exceptional 1st line technical support to your colleagues and escalate complex issues to senior team members … needed. Manage incoming requests at the service desk, ensuring timely and effective responses. Serve as the primary contact for all Data Platforms-related IT requests-your expertise will be invaluable! Follow internal processes diligently and maintain accurate documentation. Perform daily routine checks to guarantee all platforms are operational, escalating ...

public sector environment. This is a strategic leadership role, ideal for someone with a strong background in cyber security operations, incident response, and SOC service delivery. Key Responsibilities Lead and manage an established Security Operations Centre (SOC) Develop and deliver the SOC strategy and operational roadmap Oversee incident management … effective security monitoring and threat intelligence capabilities Hands-on experience managing cyber security tools and technologies Experience working with external vendors and Managed Security Service Providers (MSSPs) Desirable CISSP, CISM or equivalent cyber security certification Cloud security experience (AWS and/or Azure) ITIL Foundation or equivalent Details Remote ...

technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery. Senior User Researchers are experienced practitioners who are confident at working with UCD colleagues and professions outside of our service line such … research project Able to work as a solo researcher within a multidisciplinary team on client deliveries Advocating for user research within the project delivery and with stakeholders Plan research that informs the design of public services that are helpful, usable and successful Understands and help teams to apply ...

efficiency and reduce manual effort, and supporting the implementation of new systems and services. Youll also collaborate with colleagues across departments to maintain high service standards and continuously enhance service delivery. Main duties of the job For more detail about the main duties of this role, please … solving, and the ability to communicate clearly with both technical and non-technical stakeholders, along with a practical approach to using automation to improve service delivery. Please see the Job description for more information. Working Pattern: 37.5hrs per weeks Monday to Friday between 8am and 5:30pm, there ...

Business Support Leader To provide a comprehensive, professional, proactive, customer focused business support service to the organisation, enabling services to meet their statutory and legal obligations. Principle accountabilities Provide comprehensive business support service as required, duties may include; mailbox management, finance processing, inputting, storing and archiving of data … with information required for statutory returns and local datasets, ensuring the data is up to date, accurate and reliable. To work flexibly across the service, working on a range of activity to provide proactive support to service users. To manage a demanding and reactive workload in a responsive ...

responsible for ensuring our platforms are secure, resilient, scalable and operationally effective. You will drive automation, improve platform reliability and support the efficient delivery of services into production. You will play a key role in managing and evolving our cloud infrastructure, CI/CD tooling, Infrastructure as Code … technologies. Configuration management and automation tooling such as Chef, Ansible or equivalent technologies. PowerShell, Bash or similar scripting languages. Networking, load balancing and application delivery technologies, including HAProxy. Behaviours Takes ownership of technical outcomes and delivers high-quality solutions. Approaches problems analytically and methodically, balancing risk and practicality. Works ...

+ benefits Build relationships. Add value. Help customers grow. We're looking for a Customer Success Manager to join a growing Managed Service Provider supporting organisations across Gloucestershire, Herefordshire and Worcestershire. This isn't a sales role. It's about becoming a trusted advisor to your customers, understanding their … solutions could improve efficiency, security or business performance. Coordinate with technical and project teams to ensure a seamless customer experience. Proactively manage customer satisfaction, service improvement plans and retention. Act as the voice of the customer internally, ensuring issues are resolved effectively. Maintain accurate account plans, meeting notes ...

heart of our operation, the Control Room plays a critical role in monitoring performance, responding to live operational activity, and ensuring consistent service delivery. This is a great opportunity to join a fast-paced, structured environment where teamwork, accuracy, and real-time decision-making are key. We are looking … maintaining a safe and efficient operation. What You'll Be Doing Monitoring and interpreting real-time operational data Supporting effective decision-making to maintain service continuity Communicating clearly with operational teams and stakeholders Managing multiple tasks in a fast-moving environment Identifying risks and supporting performance improvements Shift Pattern ...

Bristol is looking for a Client Director to manage client relationships and ensure high-quality service delivery. In this role, you will take accountability for customer satisfaction and oversee technology and business change programmes to achieve revenue targets. The ideal candidate will have extensive experience in customer delivery ...

wanted to play a key role in shaping innovative, enterprise network solutions for the defence sector? As our lead consultant specialist in our Defence Service Provider Networks practice, you’ll work with defence customers, internal teams, and third-party technology providers to design and deliver complex, fit-for-purpose … unique and sensitive challenges to deliver impactful solutions and success. What you’ll be doing Act as the solution designer for a domain or service platform and provide solution overview and familiarisation to operational support teams Create statement of works for appropriate internal/external design and delivery ...

agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working … under pressure. Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way. Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity. Desirable Knowledge/experience of SystmOne. Experience of working ...

Bristol is seeking a Client Director to manage relationships between clients and FNZ, ensuring high-quality service delivery. The successful candidate will be accountable for customer satisfaction, financial outcomes, and the management of client change programs. Applicants should have extensive experience in customer delivery, strong leadership skills ...

this role. The post holder will be responsible for undertaking a range of tasks all related to patient information. You will require excellent customer service skills as your role will involve direct face to face contact with patients. Tasks also involve patient contact via telephone … that are essential for the smooth operation of the Practice. Patient Care Navigators are the first point of contact for patients, providing excellent customer service and administrative support. They greet patients, handle telephone and email enquiries, book, amend and cancel appointments and maintain patient records. They also support ...