1 to 25 of 109 Service Delivery Jobs in the East of England

The Role & Key Responsibilities Job Title Service Delivery Manager - User Experience & Improvement (Fixed Term Contract) Location Peterborough (Hybrid) Contract Fixed term contract until the end of September, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and … insight? Do you thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to … identify service pain points, manage escalations, and champion continuous improvement-ensuring our IT services align with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and More ❯

The Role & Key Responsibilities Job Title: Service Delivery Manager - User Experience & Improvement (6 Month FTC) Location: Peterborough (Hybrid) Contract: Six month fixed term contract, 37.5 hrs per week Are you passionate about delivering exceptional IT service experiences and driving meaningful improvement through collaboration and insight? Do you … thrive on using data to enhance user satisfaction and streamline service performance? We're looking for a proactive and people-focused Service Delivery Manager - User Experience & Improvement to join our team on a 6-month fixed-term contract. You'll work across teams to identify service … with user needs and deliver real value to the business. What you'll be doing: Act as a key point of contact for IT service delivery, ensuring user needs are understood and addressed effectively. Monitor service performance data, including SLAs and customer satisfaction metrics, identifying trends and More ❯

a hybrid role with 2 days working from home weekly paying £39,812 per annum plus good benefits. Reporting to the Head of IT Service Delivery, the college is seeking an IT Asset Manager who will be responsible for the management, direction and delivery of IT software … to IT risk management, internal audit and improvement plans related to these areas. The IT Asset Manager will work closely with the DevOps and Service Delivery teams to drive the maturity of the Colleges IT services for asset, risk and audit management. The post holder will also work … is in place to protect College data assets, to include storage, retention and deletion policy compliance. Key Duties and Responsibilities: Ensure the provision and delivery of high quality and cost-effective services aligned to teaching and learning objectives. Promote and support innovative ways of achieving the college's service More ❯

or other opportunities to other IT partners. You will serve as the primary support relationship manager for the KITE business unit and other specialized service desks, fostering strong partnerships and continuous improvement. You will follow policies, procedures, and service level agreements (SLAs) to provide IT support services to … employees, contractors and teams for supported systems, applications, hardware, and other tools. You will typically provide day-to-day operational oversight of the specialized service desks within the Enterprise Service Desk. The Enterprise Service Desk is a managed service provided by a Vendor. You may act … as team lead to Tier 1 dedicated service desk agents under the Vendor. You will work in close partnership with the Vendor Service Delivery Manager, the business and the Enterprise Service Desk Delivery lead. You will monitor incident and service request tickets for the More ❯

Service Delivery Manager - RAF Wyton 40 hours per week, Monday to Friday Competitive Salary Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting … a Service Delivery Manager to lead and enhance operations across Catering, Facilities, and Retail services at RAF Wyton. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll … play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across More ❯

Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective … operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and … ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance. Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business. Oversee the IT service More ❯

The position holder is responsible for the delivery of a security service that provides protection for people, property and general assets in accordance with contractual requirements and company standards. To contribute to operational excellence and business performance improvement. G4S is recruiting for a Mobile Patrol Officer to work … you are more than a Security Guard. You'll ensure the safety of our customers' staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Other duties include: To present a … courteous image to all internal and external customers. To carry out duties in accordance with Company, legal and statutory requirements and to follow agreed service delivery processes and specific customer instructions. To maintain accurate written records and electronic data logs in an accurate and timely manner to demonstrate More ❯

Local Authorities and Housing Associations. Duties & Responsibilities The key responsibilities for this role are as follows: * Provide customer centric support to Fortem employees. The Service Delivery Team will be seen as a "business focussed" support function that strives to deliver a high first-time fix rate. * Working with … the Field Service Delivery Specialist to carry out a scheduled device refresh programme on an annual basis (Laptops, Tablets, Phones) to refresh aged devices at different offices/sites as required. * Configure new starter IT equipment and ensure timely delivery to site/required office. * Adhering to … the ITIL principles in Incident, Problem, Change and Request Management that have been adopted by the Service Delivery Team. * Taking ownership of tickets, ensuring regular, yet appropriate updates are provided to the customer through to resolution. * Adhering to policies and procedures. * Responsible for Active Directory management in terms More ❯

Description The Cost Estimator supports the UK & German sales activity by developing and delivering timely and accurate costing for complex high value multi-year service contracts, bids and renewals, so being fluent in both German & English is a must for this position. The role sits as part of a … to help bids teams and sales colleagues create innovative bid strategies. Gather inputs and data (cost, field, market) from specialists around the business including service delivery, supply chain, engineering, finance, legal, programmes and product management, ensuring they are accurate, to build deal costing. Build costing and pricing models … Provide accurate and timely costing (and where applicable pricing) inputs to business cases, in accordance with the agreed schedule. Support briefing of costing to service delivery teams for won business. Communicate status and process of costing and pricing activities to key stakeholders. Create and use standard, repeatable methodologies. More ❯

expertise to undertake investigations and analysis of business activities. The role will be focused on defining and agreeing design options for process and operational service delivery to ensure robust and sustainable implementation of these new approaches. Lead on providing analysis and knowledge in order to ensure decision-making … is based upon sound and robust evidence. You will be responsible to: Lead process improvement workshops to enable the successful delivery of the Luton Excellence & Transformation & Technology Service Programme. Conduct stakeholder interviews, documents analysis, business process reengineering and workflow analysis exercises across the entire council. Redesign services and … techniques to LBC and staff from a range of organisations as necessary. Skills and Experience: In depth experience of successfully managing process improvement and service redesign in a Business Analyst capacity to enable the delivery of transformational change projects Demonstrable experience in risk, change and stakeholder management Able More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

Job Title: IT Service Manager (Change, Release & Transition) Location: Euston – 2-3 days a week onsite Duration: 6+ Months Energy Client experience required About the Company Elexon plays a key role in the UK's wholesale electricity market. As the administrator of the Balancing and Settlement Code (BSC), Elexon … expertise, Elexon operates as a not-for-profit, purpose-driven organization at the heart of the energy sector. Role Overview As the Change, Release & Service Transition Manager, you will lead the change and release processes across Elexon’s IT environment and ensure smooth service transitions into production. You … across teams and vendors to maintain high-quality, controlled, and risk-assessed change management. Key Responsibilities Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test More ❯

can be predominately home working with the expectation to be come occasionally onsite, as and when required. Main duties of the job Ensure that service delivery standards are achieved. Work collaboratively with the Divisional Directors, Clinical Leads, Operational leads, and other colleagues to ensure that service delivery … Desirable Project Management Qualification Professional Business Intelligence/Software Development Qualification Experience Essential Proven experience of working in a management/leadership role Leading service changes to improve performance Leading projects Substantial experience of BI Development/data engineering. Desirable Proven experience working within NHS organisation Leading major Business … software development Experience of Microsoft Analysis Services and PowerBI Experience of VBA Substantial experience in Business Intelligence development including C#, XML Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission More ❯

Service Desk Manager Salary: £45,000 - £50,000/annum Job Location:St Ives Job Type: Permanent About the role We are looking for a proactive and results driven Service Desk Manager to oversee the smooth operation of our CAFM Service Desk. The successful candidate will be … responsible for managing a high performing team, ensuring KPIs and SLAs are consistently met, and driving service excellence. You will also play a pivotal role in identifying and implementing process improvements to enhance the overall performance of the service desk. What youll be getting up to Provide effective … leadership, guidance and line management for the service desk team. Conduct regular one-to-one meetings, performance reviews and training to support team development. Create a collaborative and high-performing team environment that encourages accountability and ownership. Monitor and ensure KPIs and SLAs are consistently achieved for allocated customer More ❯

Service Desk Analyst Location - Hampton, Peterborough Pay - £17.08 per hour inside ir35 through umbrella Contract - 3 months with the development into extensions. Looking at long term employment Hours - 7.5 hours a day, between 07:00 and 20:30 - maximum of 2 weekends a month, get the days back in … the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to either 2nd line … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with More ❯

Service Desk Analyst Location Hampton, Peterborough Pay - £14.84 per hour, after 3 months there will be an uplift to £15.44per hour Contract 3 months with the development into extensions. Looking at long term employment Hours 7.5 hours a day, between 07:00 and 20:30 maximum of 2 weekends … days back in the week. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first-time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with More ❯

part of wider projects. Work with all relevant staff and departments to accurately forecast resources required and understand and communicate any potential impact to service or project delivery timescales Be responsible for managing Health and Safety within a complex technical environment, including working with FM to manage the … Safe Systems of Work Manage a substantial budget and have financial control of all expenditure for your facilities through our ERP system Ensure all service partners and specialist sub contactors/vendors adhere to strict service guidelines and maintain the Service Level Agreement metrics required to support … your facilities and our customers Provide monthly and ad-hoc service performance metrics of our key service delivery targets Ensure all assets and systems are maintained to a standard set by our Critical Facilities Maintenance department to ensure reliability, statutory and mandatory compliance and business performance Liaise More ❯

a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost … seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the … Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service levels. Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Owning the P&L More ❯

to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst OR6665 More ❯

per annum Hours: Full-Time Are you an experienced IT support professional with strong leadership skills and a passion for delivering top-tier customer service? We're working with a well-established organisation based near Southend-on-Sea to recruit a 1st Line Support Team Leader to lead and … an exciting opportunity for someone ready to step into a hands-on leadership role-helping shape and refine the 1st Line function while driving service excellence and continuous improvement. 1st Line Support Team Leader As the 1st Line Support Team Leader, you'll take charge of the day-to … day performance of the 1st Line Customer Support Team. Your focus will be ensuring service levels and KPIs are consistently achieved while delivering an exceptional customer experience. You'll play a key role in setting SLAs, coaching the team, and analysing performance data to drive meaningful improvements. Key Responsibilities More ❯

An experienced Service Desk Supervisor is required for a well-established M&E Contractor with over 40 years in the industry. This role is based at the company's head office in Hemel Hempstead, with occasional travel to Romford or Holborn for training or meetings. The Service Desk … Supervisor will oversee two direct reports and coordinate the planning and scheduling of work for approximately 20 engineers, working closely with the Service Manager. The Maternity Service Desk Supervisor will be responsible for managing daily operations, ensuring efficient scheduling, service delivery, and effective communication with both … updates to the CAFM system. The role is central to supporting safety, quality, and compliance while driving team collaboration, innovation, and continuous improvement in service performance. This is a minimum 12-month contract with the potential for a full-time permanent position. Servicedesk Supervisor Maternity Cover Job Requirements Previous More ❯

period of growth and transformation. This is a senior leadership role, responsible for driving operational excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. … You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on customer experience and regulatory compliance. This is a fantastic opportunity for a proven operational leader to shape and enhance the company's service delivery during a period of change. Define and … s operational strategy , ensuring alignment with overall business objectives. Lead and develop a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational changes to support business transformation, ensuring team buy-in and minimal service disruption. Identify and implement More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the Commercial … greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on acquisitions Deploying group policies, processes, technology and services throughout the operational More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the Commercial … greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on acquisitions Deploying group policies, processes, technology and services throughout the operational More ❯

Role Title: Regional General Manager Salary: £70,000 - £80,000 plus benefits Location: East Anglia Our client is an entrepreneurial, rapidly growing Field Service business, in the Facilities Management and Property Services sector. They are seeking to recruit a Regional General Manager to lead the effective and efficient delivery … in alignment with culture and values Working closely with the Technical function, delivering services in the most environmentally responsible way both in terms of service delivery and treatment Delivering outstanding customer service, leading to best-in-class customer satisfaction and retention rates Working closely with the Commercial … greater customer engagement and to achieve organic growth targets Seamlessly integrating the operations of new customers as the company grows, to deliver outstanding customer service Identifying potential acquisition targets and seamlessly integrate the operations of new bolt-on acquisitions Deploying group policies, processes, technology and services throughout the operational More ❯