1 to 25 of 47 Service Delivery Jobs in the East of England

Director of Service Delivery A fantastic opportunity has opened up for a Director of Service Delivery to join a leading organisation located in Stevenage, Hertfordshire. You will be expected to go to the office 2 times a week. The organisation are currently merging a number … investments in new technologies to enhance its infrastructure/services they can provide all areas. This is an exciting opportunity for a Director of Service Delivery with strong team leadership skills to contribute significantly to building and upgrading of their IT services/strategy. The Director of Service ...

loyal, long-term customers is your thing, this role was built for you. When ERP software sits at the heart of a business, customer service isnt a function its a promise. At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex … multi-channel businesses grow with confidence. Now, as we continue to scale our award-winning ERP SaaS platform, were looking for a Service Delivery/Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most. This is a senior, hands-on leadership role ...

deliver expert advice and support, ensuring our clients can make informed decisions and achieve their goals. Job Description Job Purpose: The IT Service Desk Manager is responsible for leading and managing the IT service desk team to ensure efficient and effective delivery of IT support services across … organization. This role ensures high levels of customer satisfaction, timely resolution of incidents and requests, and continuous improvement of service desk operations. Key Responsibilities: Team Leadership & Management Lead, mentor, and develop a team of service desk analysts and technicians. Conduct regular performance reviews and provide coaching and training. ...

Macclesfield ! As a key member of the global account team, the Senior IDM Program Coordinator plays a critical role in delivering high-quality, attentive service for Identity Management (IDM) services and providing Vendor Management System (VMS) related support for KellyOCG’s global strategic MSP client. This customer-focused role … will ensure smooth operations for end users worldwide by managing both technical and user-related queries with strong attention to detail, maintaining excellent service standards. Working in a fast-paced and dynamic environment, the Senior IDM Program Coordinator is responsible for troubleshooting complex issues, guiding stakeholders through system processes ...

Connect2Luton are excited to recruit a Service Desk Analyst on behalf of Luton Borough Council. Main purpose of position: On an operational level the role will respond to Incidents and Service Requests (including Major Incidents). They will contribute to the resolution of Incidents and Service Requests … problems identified and building solutions for the knowledge base. Within the day-to-day service the role will contribute to the delivery of continuous improvement of the process and supporting systems into the Authority. The post holder will be part of a team and will be assisting ...

Service and Support Lead Norwich £50,000-£55,000 (DOE) We are recruiting a Service and Support Lead on behalf of a large and forward-thinking local authority. This is a key leadership role within the IT service, responsible for overseeing the technical support function and helpdesk … while contributing to wider digital transformation and service improvement initiatives. This role would suit an experienced IT support or service desk leader who combines strong people management skills with hands-on technical expertise and a passion for delivering excellent customer-focused services in a public-sector environment. ...

support the next phase of operational and digital maturity.Reporting directly to the Managing Director, the role will provide leadership across IT operations, infrastructure, service delivery, systems development, information security, automation, and data. The position combines strategic ownership with hands-on technical engagement, ensuring the organisation’s IT services … governed, and aligned with business priorities.The role carries a high degree of autonomy and acts as the central point of ownership for IT services, delivery, and supplier relationships. It offers the opportunity to lead a well-established internal IT capability and continue evolving it into a mature, scalable function ...

outstanding new opportunity in the Ipswich area for a Service Delivery Consultant to work with an established and successful Software House. In your new role you will effectively bridge the gap between the business’s internal development team and their clients to ensure the successful delivery … successful implementation and go-live. As such you will take a customer-facing, hands-on approach combining pre-sales consultancy, technical configuration and delivery leadership. To be successful it is likely that you will have: Good technical skills including SQL and scripting languages (Perl, python, groovy or similar) Experience ...

scale, ensuring exceptional customer experience while optimising processes and systems. The Head of Customer Operations will: Lead and inspire a team of managers and service professionals to deliver outstanding results. Drive operational excellence through process optimisation, capacity planning, and workflow improvements. Champion digital transformation and automation initiatives to enable … empowerment, engagement, and continuous improvement. The Head of Customer Operations will ideally have: Proven experience in senior operational leadership within a fast-paced or service-oriented environment. Experience delivering SaaS (Software as a Service) based solutions Strong people leadership skills with a track record of building and developing ...

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … Technician Apprenticeship. Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also ...

portfolio. You will own the end-to-end lifecycle of 200300 active client contracts, working closely with Customer Services, Customer Success, Sales, Finance, and Service Delivery teams. This is a fast-paced, detail-driven role that requires confidence, structure, and the ability to take ownership while knowing when … alignment to services delivered, and commercial consistency Actively flag pricing anomalies, margin erosion, or contractual risks Contract Changes & Variations (c. 10%) Manage contract variations, service changes, and amendments throughout the contract lifecycle Ensure all changes are accurately documented, approved, and reflected across systems Query Management & Resolution (c. ...

Circular Services and growing those customers to an agreed revenue target. The goal will be to work closely with the portfolio customers, the clients service delivery and account management teams to formulate account plans that identify potential whitespace growth opportunities and create a strategy to grow each opportunity … track. · Proactively identify new opportunities within existing accounts, expanding the breadth and depth of Circular Services adoption. · Manage customer expectations throughout the sales and delivery lifecycle, ensuring a high-quality customer experience. · Lead opportunities from inception through to completion, managing the full sales lifecycle including discovery, solution design ...

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal … Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role ...

accelerate growth across our ITSM, integration, and automation services. This is a senior, consultative sales role focused on winning new customers across MSPs, service providers, and enterprise IT organisations. You will engage with senior stakeholders, understand complex service delivery and operational challenges, and position our integration … automation capabilities as a strategic extension of their IT operations. Youll join a rapidly growing international organisation with a strong reputation in service management and workflow automation, playing a key role in expanding our footprint across the UK ITSM and MSP ecosystem. This opportunity is well suited ...

EMBL is seeking an experienced and motivated Workday Team Leader to lead the delivery, optimisation, and ongoing support of the Workday platform across the organisation. As EMBL transitions to a full Workday platform by the end of 2026, this role will play a key part in ensuring Workday reliably … Leader will manage a small team of inhouse functional and technical specialists (currently a team of 4), as well as the relationship with and delivery of external Workday service providers. The Team Leader will serve as the primary liaison between stakeholders and technical Workday experts, ensure reliable ...

Service Desk Analyst - Saffron Building Society is seeking a Service Desk Analyst to join our team on a full-time, permanent basis, based in Saffron Walden, Essex . Applicants must have a full UK driving licence, access to their own transport, and be able to commute daily … occasional travel to branch locations will be required. This is an entry-level opportunity into IT, ideal for someone with strong customer service skills and a keen interest in technology. Why Saffron Building Society: At Saffron Building Society, we believe happiness comes from within - including Money Happiness. ...

Your new role This role is responsible for establishing, leading and continuously improving the Service Operations function that underpins all technology services across the organisation. It ensures that Divisional and Corporate operational needs are met while creating consistent, scalable service processes across multiple business platforms. By defining … delivering the overall service operations strategy, this role will enable the organisation to achieve its wider business and technology objectives. The position will focus on building a robust service management capability, supporting business performance and driving ongoing improvements across all IT platforms. What you'll need to succeed ...

Knowledge/Continuous Service Improvement Manager Location: Huntingdon, UK Clearance Level: High 'DV Vetting' UNLEASH YOUR POTENTIAL Everything we do is built on a commitment to do the right thing for our customers, our people and our community. Our mission and our values guide the way we do business. … meeting to gather, prioritise, review and coordinate CSI activities. Manage the CSI Register, ensuring proposals are recorded and managed through to completion. Work with service owners, Service Delivery Managers (SDMs) and process managers to capture and progress improvement opportunities. Key Competencies: Communication Verbal, written (including technical documentation ...

Business Development Manager, you will drive strategic growth by winning new customers across Managed Service Providers (MSPs) and enterprise organisations. You will position our client as a trusted partner delivering integration as a managed service, helping customers modernise and scale their IT operations. This role goes beyond traditional … acquire new logos across mid-market and enterprise segments Identify and develop key accounts, gaining a strong understanding of their integration, outsourcing, and service management requirements Build and manage your own pipeline through a mix of outbound and inbound activity, including calls, email, events, and social channels Partner closely ...

will be visiting Customer sites around The Chelmsford, Essex areas at least 3 times a week. The role will lead the planning, execution, and delivery of IT, across a wide range of clients and their various industries. Ensuring alignment with client’s objectives, technical requirements and to The Company … standards. This role is pivotal in driving successful outcomes for new service deliveries or infrastructure installations/upgrades and Cyber Security enhancements. Key Responsibilities:- Lead end-to-end delivery of IT, from scoping and planning through to completion and handover. Develop and manage project plans, timelines and resource ...

Your role at a glance As the Critical Facilities Maintenance Shift Engineer, you will plan, manage and implement the delivery of Facilities Maintenance services to our Data Centers ensuring operational performance is always maintained to the highest possible standards. You will provide engineering services and guidance in general … rota. This is a full time site based role at our LON1 site in Dagenham. What we are looking for Providing a customer focused service and a high standard of planned preventative and reactive maintenance Proactively involved in the on-going technical evaluation of all plant and equipment, suggestion ...

looking for a Service Improvement Manager to join the team and help make processes and experiences smoother, easier, and more efficient. In this role, you’ll work to enhance service delivery, reduce friction, and ensure changes are implemented effectively across the department. Your work will directly impact … operational efficiency, service quality, and overall satisfaction. What You’ll Be Doing As a Service Improvement Manager, you will: Identify and deliver improvements that simplify processes and enhance the experience for all stakeholders. Reduce the need for direct contact by promoting self-service solutions such as digital ...

will ensure systems are reliable, user-focused, integrated with wider business tools, and capable of supporting effective operational planning, statutory compliance, performance reporting and service delivery.This role combines technical systems expertise with strong stakeholder engagement, project management and data governance. The postholder will champion digital innovation within the Facilities … systems and processes. Key Responsibilities 1. Systems Management & Development Lead the configuration, development and ongoing optimisation of the CAFM system to support service delivery, compliance and performance management. Manage system upgrades, patches, integrations and testing to minimise disruption and ensure reliability. Work closely with FM teams to identify ...

being part of a collaborative, forward-thinking organisation that values development, technical expertise and long-term careers.’ About the role: Reporting directly to the Service Delivery Manager, you will collaborate with the team onsite to deliver exceptional Sharp Services to a diverse client base. In this role … clients feel confident their issues are being investigated and resolved Meet agreed key performance indicators (KPIs) - to maintain a consistently high standard of service across Sharp Commit to personal development - actively enhancing technical knowledge and proficiency Organise and prioritise daily tasks - to deliver service aligned with client expectations ...

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months initial contract My client is looking for an experienced Senior Service Desk Engineer with strong 3rd line support experience to join their growing IT function. … Microsoft technology skills and a solid background in resolving complex technical issues. The successful candidate will play a key role in escalated support, automation, service improvement, and mentoring junior team members. Key Responsibilities - Act as a 3rd line escalation point for complex Incidents, Problems, and non-standard Requests. Provide ...