76 to 100 of 214 Service Design Jobs in England

delivery lifecycle and will be responsible for the introduction, delivery, maintenance and continuous improvement of the systems and services in their area; this includes service design, model office, service transition, product support and maintenance, service level design, reporting and product level stakeholder management The capability … that are robust, secure, stable, usable, elegant and resilient. The Associate Director (AD), Capability Lead will be responsible for multiple teams within their own service area and must have considerable experience of delivering and maintaining service by following solid and robust Agile principles. This will also require ...

seeking an experienced User Researcher to help design and deliver user‐centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‐making, working closely with multidisciplinary teams to inform service design … delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities Plan, design, and conduct user research to support the end‐to‐end delivery of digital services Apply ...

Business Design Partner £65,000 + Excellent Benefits | Remote First | Occasional UK Travel Shape the future before delivery begins. We're recruiting for an experienced Business Design Partner to join a forward-thinking organisation undergoing significant business transformation. This is a strategic role where you'll partner with … doing Partner with Directors and Executive Sponsors to shape strategic change initiatives. Lead discovery activities to understand business challenges, define outcomes and identify opportunities. Design future operating models, business processes, customer journeys and services. Develop options and recommendations that support informed investment and delivery decisions. Provide constructive challenge ...

focused on AI-enabled products (LLMs and agentic workflows), prototypes and services developed by DISS; and a transformation portfolio, focused on digital products and service platforms such as CRM and case management, mobile experiences, portals, live chat, data-driven workflows and other integrated service technologies. The postholder will … coherent, usable and aligned to institutional priorities. The role works closely with DISS colleagues across AI research and development, Responsible AI Innovation, UX design and data insights, while also coordinating with other development teams, platform owners, and delivery partners across the wider university. Using Azure DevOps and SAFe-aligned ...

Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile … environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record ...

plus bonus based on deliverables - 3 months but working on multiple programmes with a very busy road map for the next few years! Significant Service Transition/Service Introduction/Service Design/Service Improvement ideally on large programmes across mulitple sites/business units ...

ideas, working with specialists to make them real. • Facilitate workshops that align stakeholders around a shared vision. • Support delivery teams to adopt a holistic service design approach and contribute to shaping the Experience Design team’s direction and practice. Your role • Evaluate existing services for usability, accessibility … will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience • Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience a plus). • Experience with government ...

decumulation—are intuitive, accessible, and compliant, while advising stakeholders and guiding less experienced designers. They operate with a high level of autonomy, influencing design direction and ensuring that user needs and regulatory considerations are embedded into all interaction design outcomes. Key Responsibilities User-Centred Design Lead … design of end-to-end user journeys across pensions products (e.g., auto-enrolment, member dashboards, retirement pathways). Apply user-centred design principles to simplify complex financial and regulatory processes. Incorporate insights from user research within pensions contexts, including diverse user groups (e.g., members, employers, administrators). Interaction ...

normal management responsibilities including leading a Team of architects reporting to the Sustainment Logistics Manager. You will be responsible for overseeing the design, development and delivery of new Sustainment-focused Support Solution services, and the transition of new services into the service delivery phase of programme lifecycle. This … where you will begin finalising operational aspects, fine-tuning the support solution, addressing risks, optimising for delivery and preparing for the transition to service delivery. To support this, the Deputy Chief Sustainment Architect will integrate with a Service Delivery Manager (SDM), handing over the development of the proposal ...

validated by science and data. Superpowered by creativity and design. All underpinned by technology created with purpose. Your Role We are looking for a Design Strategist to join our Digital Excellence team. You will lead teams of designers, nurture their growth and development while fostering best practice and innovation … within our Design community. You will help shape the strategic vision of products and services for our clients and oversee the delivery of design work to ensure technical excellence and high quality, customer focused outcomes. You’ll be joining a thriving community of around 140+ researchers and designers ...

have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. … provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models ...

partnering with a growing consultancy that is helping public sector organisations tackle some of their most complex service and organisational challenges. As demand continues to grow, they're looking for an experienced Client Principal Consultant to work with senior stakeholders across large-scale transformation programmes, helping shape better services … improve organisational effectiveness and deliver meaningful outcomes for citizens and service users. This is a role for someone who enjoys operating at both a strategic and practical level. You'll work closely with client leadership teams to understand challenges, define approaches and support transformation activity across complex environments. ...

within our organisation. You will be working alongside some of the industry’s leading process transformation experts, with a wealth of experience in Process Design & Optimisation leveraged on the key digital accelerators that underpin a modern approach to transforming our client’s operations. We most commonly deliver our programmes … optimisation tools, techniques and approaches and their application, such as continuous improvement, Lean Six-Sigma, Process re-engineering, Cost Transformation, Process driven Op. Model design, service design Strong understanding and experience of using SAP Signavio/ARIS or similar Business Process Modelling platforms Excellent understanding of Business ...

retention of our highest grossing customer segment. This role sits at an intersection of High Volume growth and lifecycle strategy, Servicing and Fincrime squads, design and data, including building AI solutions where it helps us be more effective and bring value to more customers. The Challenge We’re looking … premium, expert support and servicing – with the ultimate goal of helping our customers achieve their full potential. The role requires a strong data acumen, design and systems thinking, and the ability to influence without formal authority. You will drive changes that increase customer confidence, trust and satisfaction, while keeping ...

Experience community. They are passionate advocates for end users, grounded in best practices and user-centred methodologies. With strong foundations in UX and UI design, research, data, and design thinking, UX Designers craft engaging, accessible, and useful digital products and services across a wide range of audiences … platforms. They share a versatile base role, often working across all key phases of the User Centred Design (UCD) lifecycle — from Discover through to deliver, while specialising in either design or research. Our UX Designers are confident working collaboratively in multidisciplinary teams and are comfortable engaging with users ...

Designer with experience delivering user-centred digital services within GDS and public sector environments. You'll join a multidisciplinary Agile team, helping to design accessible, intuitive services that meet user needs and align with Government Digital Service standards. What you'll be doing Designing end-to-end user … experiences for digital products and services Creating user journeys, personas, service blueprints and wireframes Building interactive prototypes using Figma and GOV.UK Prototype Kit Working closely with User Researchers, Product Owners, Developers and Business Analysts Applying GDS principles, accessibility standards and user-centred design best practices Presenting and justifying ...

Service Designer (Contract) London (Hybrid - 2 days onsite) £500-£550 per day (Inside IR35) 3-6 months We're supporting a leading financial services organisation looking for a hands-on Service Designer to join a key transformation programme. The Role Design and optimise end-to-end customer … journeys Create service blueprints and journey maps Facilitate workshops and collaborate with product, tech and CX teams Translate insight into practical, scalable design outcomes Requirements Strong Service Design experience in complex environments Expertise in journey mapping, service blueprinting and facilitation Background in financial services ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring … critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established governance frameworks, contributing ...

deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide … inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government ...

Service Designer (SC Cleared) £700-£800 per day | Inside IR35 | Hybrid (Canary Wharf, Glasgow or Cardiff - 1 day per week) Contract until September 2026 + potential extension Morgan Hunt are working in partnership with a UK Government organisation to appoint an experienced AI Service Designer with active … designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing end-to-end services that leverage AI, data and automation. You'll work ...

What you'll be doing: ✔ Leading user-centred discovery and research activities ✔ Facilitating stakeholder workshops with senior client teams ✔ Mapping complex user journeys and service experiences ✔ Creating wireframes, prototypes and design concepts ✔ Collaborating with Product Managers, Architects, Engineers and Delivery Leads ✔ Presenting recommendations and influencing decision-makers ✔ Working … high-profile transformation programmes What they're looking for: ✅ Experience working within a consulting environment or delivering consultancy-style engagements ✅ Strong UX research, interaction design and service design capability ✅ Excellent stakeholder management and workshop facilitation skills ✅ Experience working on large, complex digital transformation programmes ✅ Ability to communicate ...

What you can expect We are hiring for an experienced Principal Product Designer. You are an authority in user experience design and will work as part of a multi-disciplinary team to create design solutions which achieve our business goals and deliver maximum customer value. Our flagship platforms … designers to really push the bounds of what’s possible, and deliver outstanding experiences for our customers. The role is in the Workspace Product Design team, based in London. The team is responsible for design across a wide range of systems, platforms and products. We work closely with ...