51 to 75 of 368 Service Design Jobs in the UK excluding London

will review your application and will be in touch to let you know how we would like to proceed. Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business … where you can be part of a diverse practice of talented service designers who grow and learn from one another? As a Service Designer, youll connect people, processes and technology to improve how services are delivered, whether thats helping citizens navigate essential forms or supporting employees with ...

powered, end-to-end solutions for all industries. Our client is listed on Euronext Paris. Mission/Role Summary Define and structure agentic service delivery models by translating service requirements into detailed agent workflows, interaction patterns, and operational designs. Where purpose meets career: Work at the forefront … capability and make a visible impact an opportunity to influence how these capabilities develop, create reusable solutions and help shape the future of service delivery within our client. Key Responsibilities Analyze service requirements (e.g., ITSM, operations, business processes) Design agentic workflows and orchestration logic Define interaction models ...

Business Transformation Analyst - 12 months £54,314 per annum Chelmsford Temporary Full-Time We are looking for a Business Transformation Analyst to support the design and improvement of customer-facing and colleague-enabled services across Delta. The role will use customer insight, service design techniques and process … Designer will map end-to-end customer journeys, identify pain points, redesign processes, develop future-state customer journeys and support the implementation of service improvements that enhance both customer and colleague experience. What you'll be doing Map current ("as-is") and future ("to-be") customer and colleague experiences. ...

Deputy Director of Digital Standards and Inclusive Design Hybrid, 2 days on site per week in Manchester with travel to London either twice or once per month Inside IR35, £875 - £985 3 months with scope to extend by a further month BPSS We are seeking an experienced and visionary … digital leader to join a major public sector organisation as a Deputy Director of Digital Standards & Inclusive Design . This is a high-profile opportunity to shape the future of digital public services, driving innovation, accessibility, service transformation and inclusive design at a national scale. The Opportunity ...

senior consulting role for someone who can do more than conduct research. You'll be expected to lead research across complex problem spaces, influence service design decisions, work closely with multidisciplinary Agile teams and act as a trusted advisor to clients and stakeholders. You'll bring strong expertise … user-centred design and research methodologies, while also helping develop other researchers through mentoring, coaching or line management. Public sector and government experience is particularly valuable, although strong private-sector consulting experience will also be considered where candidates have delivered genuine user-centred design (UCD) projects . What ...

Commerce is seeking a Service Design & Transition Specialist on a UK-based contract (6–12 months). The role is remote with regular on-site travel, starting immediately, to lead the transition of a live project into BAU and design a reusable Service Design & Transition … framework. You will review IT service management practices, develop governance templates, and engage stakeholders across business and IT to ensure operational readiness and timely updates throughout the engagement. #J-18808-Ljbffr ...

About The Role Hippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they … also test services as they are being designed and use research evidence to help explain design decisions to clients. About The Role Hippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce ...

Service Designer - Digital Customer Experience Manchester | Hybrid - 3 days per week on-site £80,000-£90,000 + benefits | Permanent Design better services. Create real-world impact. We're looking for an experienced Service Designer to join a growing Digital Customer Experience practice, working on complex transformation … programmes where people, technology and design come together. You'll turn user insight into better services - from research and service mapping through to prototyping, testing and delivery. What you'll do * Research users and stakeholders to uncover needs, pain points and opportunities * Evaluate services for usability, accessibility ...

Alten Group in early 2022. Requirements Your main day to day responsibilities will be: Identifying, developing, and using best practice and standards to design services consistent with the rest of government Advocating for users and understanding user needs to design simple, effective, and accessible services Creating service maps, blueprints, and other concepts Mapping user journeys, processes, and visualising design problems Articulating and solving complex problems, from end to end and surface to core Communicating concepts to users and stakeholders Selling your ideas with persuasive storytelling Experience with the GDS/GOV.UK style guide and service ...

Alten Group in early 2022. Your main day to day responsibilities will be: Identifying, developing, and using best practice and standards to design services consistent with the rest of government Advocating for users and understanding user needs to design simple, effective, and accessible services Creating service maps … blueprints, and other concepts Mapping user journeys, processes, and visualising design problems Articulating and solving complex problems, from end to end and surface to core Communicating concepts to users and stakeholders Selling your ideas with persuasive storytelling Experience with the GDS/GOV.UK style guide and service design ...

Service Designer - Unified Communications Location: Berkshire, Hybrid Contract: 3-6 Months Rate: £475 Outside IR35 We are seeking an experienced Service Designer with a strong background in Unified Communications and Telecommunications to support the design, optimisation and enhancement of UC services and customer experiences. Working closely with … business and technical stakeholders, you will define service requirements, facilitate discovery workshops, map end-to-end processes, and design scalable service models across voice, collaboration and communications platforms. Essential Experience Proven Service Design experience within a Telecommunications environment Strong Unified Communications experience, ideally including RingCentral. ...

Location Bristol, Manchester Job summary The Government Digital Service (GDS) is the digital centre of government — we are responsible for setting, leading and delivering the vision for a modern digital government. joining up public sector services harnessing the power of AI for the public good strengthening and extending … Technology (DSIT) and employ more than 1,000 people all over the UK, with hubs in Manchester, London and Bristol. The Government Digital Service is where talent translates into impact. From your first day, you’ll be working with some of the world’s most highly-skilled digital professionals ...

Specialist to support a major programme of work. This is a customer-focused role sitting at the intersection of Customer Insight, User Research and Service Design. You will work with a team of Business Analysts and Service Design Leads to ensure that customer and stakeholder evidence …/user needs. Help distinguish between what customers say they want and the underlying needs or outcomes they are trying to achieve. Work with Service Design Leads to develop and refine customer journeys, user needs and service propositions. Support the testing and validation of user needs ...

Opportunity The User Experience team, which sits within the Digital Delivery Directorate, is made up of user researchers, performance analysts, service designers, interaction designers, and product managers. We collaborate with teams across UK Parliament to help them understand customers, make evidence-led decisions and design experiences and journeys … that further UK Parliaments purpose and meet the needs and expectations of customers and employees no matter the context or channel. The Customer Experience Design Team works alongside other digital and delivery professions such as programme and project managers, change managers, business analysts, content designers, developers, data experts ...

currently supporting our Central Government client who are seeking a Deputy Director of Digital Standards and Inclusive Design on an initial 3 month contract. Location: Manchester (hybrid) Responsibilities of the role: Be a visionary Deputy Director of Digital Standards and Inclusive Design to lead and incubate ideas that … drive end-to-end service journey transformation within the public sector, with a particular focus on digital and technology standards, accessibility and inclusive design. This role is pivotal in shaping the future of digital government, ensuring seamless, proactive, and experience-centred public service delivery. Work across departmental boundaries ...

Hays Specialist Recruitment Location: Pay: Contract Type: Contract Hours: Full time Disability Confident: No Closing Date: 01/10/2026 About this job Service Design) £675 a day (Inside IR35) Manchester (1-2 days onsite) 12 Months We are looking for an experienced programme leader to bring … strong grip, pace and clarity while leading the work in a genuinely hybrid way, combining clear plans, milestones and accountability with iterative design, early testing and adaptation. They will be an exceptional stakeholder leader, able to build credibility quickly, navigate difficult conversations, challenge constructively and bring academic and Professional ...

QinetiQ Limited in the United Kingdom is seeking a Senior Service Architect to join our team at one of our main UK sites. You will design the service wrapper to provide service support and management for customer solutions and managed service propositions. … work with customer-facing teams to design and deliver service integration, support and management models to meet customer requirements and service or solution deliverables, following the principles within the Service Design #J-18808-Ljbffr ...

Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research. Develop a strong understanding of users to inform product and service design decisions. Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights. Plan and conduct qualitative research, including remote … experience. Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users. Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation. Essential Skills and Experience Proven experience leading user research programmes using ...

BUSINESS:As an experienced User Researcher (Consultant) at Kainos, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. You’ll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development.You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at our client, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. Youll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

BUSINESS: As an experienced User Researcher (Consultant) at our client, you will be responsible for delivering actionable insights that help define the right service experiences and focus them on user needs. You will be an advocate for needs-based design, design thinking and service design, and are passionate about coaching others in design research. Youll manage, coach and develop a small number of staff, with a focus on managing employee performance and assisting in their career development. You will be part of our growing Experience Design capability creating exemplary digital services. ...

will review your application and will be in touch to let you know how we would like to proceed. Do you want to use service design to make systems simpler, fairer and more effective? Are you ready to work in a collaborative environment in a purpose-driven business … where you can be part of a diverse practice of talented service designers who grow and learn from one another? As a Service Designer (Consultant) , youll connect people, processes and technology to improve how services are delivered, whether thats helping citizens navigate essential forms or supporting employees with ...

Permanent - Full Time Location: Chippenham, Wiltshire Reporting To: Tommy Bickerdike Compensation: £37,000 - £43,000/year Description As a Product Designer in our design team, you will help create clear, useful, and accessible experiences across our digital products and services. Reporting to the Lead Product Designer, you will … alongside fellow product designers and collaborate closely with product managers, engineers, and teams across Good Energy. You will contribute throughout the end-to-end design process—from understanding customer needs and mapping journeys to creating wireframes, prototypes, and polished interface designs. This role gives you a practical platform ...

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need … from a service and use that information to inform design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. About The Role Hippo is recruiting intermediate ...

passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Lead Design Consultant to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. … collaborative and agile culture empowers our teams to make a genuine Impact. As a Lead Consultant, you will be a design leader and an experienced practitioner. You will be responsible for shaping user strategy in and across projects - maintaining design standards, and helping to drive the successful delivery ...