51 to 75 of 227 Service Design Jobs in the UK excluding London

Alten Group in early 2022. Your main day to day responsibilities will be: ● Identifying, developing, and using best practice and standards to design services consistent with the rest of government ● Advocating for users and understanding user needs to design simple, effective, and accessible services ● Creating service maps … blueprints, and other concepts ● Mapping user journeys, processes, and visualising design problems ● Articulating and solving complex problems, from end to end and surface to core ● Communicating concepts to users and stakeholders ● Selling your ideas with persuasive storytelling ● Experience with the GDS/GOV.UK style guide and service design ...

purpose that drives everything we do. And you can play your part too – join our Customer Change & Business Readiness team as Service Architect. How you'll make a difference You'll connect customer journeys to the Society's Customer Experience (CX) strategy, shaping how services work together rather than … isolation. With a customer-first mindset, you'll turn the Society's customer and colleague experience ambition into practical frameworks, clear governance and reusable service patterns that teams can apply at scale. Working across journeys, you'll proactively identify common building blocks and opportunities to reuse them, rather than ...

HIRING: SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create meaningful … user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions and design ...

About The Role Hippo Digital is recruiting senior consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user-centred service design. Working with designers, product owners, developers and other members of Agile teams, they … also test services as they are being designed and use research evidence to help explain design decisions to clients. As a senior consultant in user research, you’ll already be an expert in your field. You’ll also be a leader of people and teams, and an advocate ...

HIRING: SENIOR SERVICE DESIGNER Lead. Design. Transform. Make an impact. Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

HIRING: SENIOR SERVICE DESIGNER - SC CLEARED London | Manchester | Glasgow | Bristol Are you a Senior Service Designer with active SC clearance ready to take the lead on exciting public sector digital transformation projects? This is your chance to shape the future of digital services, solve complex challenges and create … meaningful, user-centred experiences that make a real difference. WHAT YOU'LL BE DOING Leading end-to-end service design workstreams, from discovery through to delivery. Shaping innovative, user-focused digital services. Applying GDS standards, accessibility and inclusive design principles. Facilitating workshops, co-design sessions ...

buses, nearly 400 Underground stations, around 300 rail stations (Overground, DLR, Elizabeth Line and suburban services), 4,000 Oyster Card outlets, seven customer service centres, and 24 river boat boarding points. Drawing on over 30 years of experience in urban public transport solutions, Indra will manage and evolve … deliverables are aligned with contractual obligations, operational needs, Technical Authority expectations and assurance and acceptance requirements. Working across Technical Change, OSS, TTS, Reporting and service transition, the postholder will provide the link between TfL SMEs, operational teams, architects, service designers and delivery teams. Key Responsibilities Identify, analyse, document ...

North Yorkshire Council is offering a Graduate Trainee role in Service Design and Digital Adoption (UX) in Scarborough. The programme runs for 2 years with a structured progression through Grade F then Grade G as you advance within the scheme. The role sits in Transformation Services, within … SDDA team, and focuses on user research, accessibility, and service design across council digital products. You will learn through hands-on projects and collaborate with experienced UX professionals. #J-18808-Ljbffr ...

Managers, Designers, Developers and other User Researchers to plan and deliver high-impact research. Develop a strong understanding of users to inform product and service design decisions. Lead user research activities within your team, selecting appropriate methodologies to generate valuable insights. Plan and conduct qualitative research, including remote … experience. Present research findings clearly and engage teams in analysis and synthesis activities to build empathy for users. Support the adoption of user-centred design principles and user research best practices across teams and the wider organisation. Essential Skills and Experience Proven experience leading user research programmes using ...

experienced Lead UX Designer & AI Product Strategist to spearhead the modernization of complex enterprise financial and operational workflows. Operating at the intersection of enterprise service design, AI product strategy, and user experience architecture, you will lead the end-to-end transformation of high-volume financial cycles (contract execution … application, and exception resolution). In this senior advisory role, you will collaborate with cross-functional leadership-spanning Engineering, Data Science, and Operations-to design trustworthy, intelligent, and scalable workflows powered by autonomous AI agents. Key Responsibilities End-to-End Workflow Optimization: Analyze existing enterprise process lifecycles, identify operational ...

ITSM Business Analyst/Consultant, you will make an impact by supporting ITSM strategy, operating-model transformation, process redesign and ServiceNow-enabled service improvements that deliver practical transformation roadmaps aligned to business objectives. You will be a valued member of the Consulting team and work collaboratively with business stakeholders … service owners, architects, and delivery teams, and clients. In this role, you will Conduct stakeholder interviews, workshops and discovery activities to understand current ITSM processes, services, governance and organisational structures, and analyse capabilities, operating models and service performance to identify improvement opportunities Document current and future-state processes ...

Content Designer An experienced HCD Content Designer is required to lead content strategy and design across a major digital programme. You will work independently, influence stakeholders, shape content decisions and embed content design throughout the product and service design life cycle. Key Responsibilities: Lead content planning … from discovery through to delivery Integrate user research and usability testing into content decisions Design content structures, navigation and information architecture (IA) Facilitate stakeholder engagement and co-design workshops Work with design and technical teams on CMS and content tooling Measure content performance and iterate using user ...

Focus Group is hiring a Service Design Consultant to support Service Design Architects, Service Management and Pre‐sales in delivering standard and bespoke managed services. You will help bring designs to life, build co‐managed versions and assist their move into live operation. The role … blends pre‐sales scoping and tender work with hands-on design and handover, in a hybrid setup across multiple offices. Travel to customer sites may be required. #J-18808-Ljbffr ...

passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Lead Design Consultant to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. … collaborative and agile culture empowers our teams to make a genuine Impact. As a Lead Consultant, you will be a design leader and an experienced practitioner. You will be responsible for shaping user strategy in and across projects - maintaining design standards, and helping to drive the successful delivery ...

Contract User Researcher/Service Designer We are recruiting for a User Researcher/Service Designer to join a focused three-person squad alongside a Tech Lead and a Product Analyst, refining, validating, and sizing discovery epics to give executive leadership the confidence to fund and greenlight initiatives … with a dedicated focus on the North American retail network. Key Responsibilities Comprehensive & Observational Research: Drive the completion of a detailed, end-to-end service blueprint. Lead research to capture operational realities, including interviewing retailer network staff and directly observing lead handling across contact centres and sales teams (utilising ...

Dual National Sector: Government body Your new company You will be working with a government body on the Martyn's Law digital service. The service will enable organisations and individuals to understand whether Martyn's Law applies to them, submit required notifications and interact with regulatory processes. Your … Lead Performance Analyst, you will establish and embed a performance measurement capability for the Martyn's Law digital service.Working across product, user research, service design, engineering and SIA operational teams, you will define meaningful measures of service performance, establish analytics capabilities and turn data into actionable insights. ...

Inside IR35 Clearance: BPSS Required We're supporting a major public sector digital programme and are looking for an experienced Interaction Designer to help design intuitive, accessible and user-centred digital services. Working within a multidisciplinary agile team, you'll be responsible for designing effective user journeys, service … experiences that meet both user needs and organisational objectives. This role requires strong experience working within GDS environments , delivering services that meet Government Digital Service standards and assessment requirements. Essential Skills & Experience Proven experience as an Interaction Designer within digital transformation programmes Strong GDS experience , including designing services ...

looking for a M365 Application Engineer to join our Digital, Technology and Data team in Manchester. We’ll look to you to design, deliver and support change across our cloud collaboration platforms (e.g. Microsoft 365), ensuring services are transformed, configured, governed and managed effectively. Why this role matters … M365 Engineer at Co-op you’ll work with colleagues across our wider Digital Technology & Data (DT&D) team; using your expertise in collaboration service tooling to design and deliver technical change, improve and optimise our cloud collaboration services, implement appropriate controls and risk mitigations, and increase ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description As a Senior Interaction Designer, you will design how users interact with digital services—defining flows, behaviours, and interface patterns that enable intuitive, accessible experiences. Working as part of multidisciplinary teams … will translate user needs and service requirements into clear interaction models, ensuring that services are usable, consistent, and aligned with modern design standards. You will play a key role in bridging design and engineering—ensuring that interactions are not only well designed, but also technically feasible ...

available for this position. The Role You'll work with business and technology leaders to understand organisational challenges, shape transformation strategies and design practical solutions that deliver measurable business outcomes. Responsibilities will include: Supporting the development of technology strategies and future-state operating models. Analysing business needs, identifying opportunities … improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways of working. Contributing ...

members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fuelled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets … ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner works with SMEs, Technology, Design and Operations teams to understand requirements, challenge assumptions and translate business needs into delivery-ready solutions. Strong technical knowledge and confidence working with delivery teams ...

Daysix is looking for a thoughtful service designer or collaborator lead to join our healthcare-focused platform team. This role serves as our Collaborator Owner - the primary connection, champion, and standard-bearer for NHS partners and clinical services adopting our Supported Self-Management platform. We are known for digging … constant, constructive dialogue. Usability testing and HCD: Run usability testing sessions and synthesise outputs into features that continuously improve the platform. Apply Human-centred design (HCD) and empathy-driven practices to deeply understand users and stakeholders associated with collaborators. What you are not responsible for Commercials and contracts: Financial ...

Salary: £32,000 to £45,000 depending on experience Daysix is looking for a thoughtful service designer or collaborator lead to join our healthcare-focused platform team. This role serves as our Collaborator Owner – the primary connection, champion, and standard-bearer for NHS partners and clinical services adopting … constant, constructive dialogue. Usability testing and HCD: Run usability testing sessions and synthesise outputs into features that continuously improve the platform. Apply Human-centred design (HCD) and empathy-driven practices to deeply understand users and stakeholders associated with collaborators. What you are not responsible for Commercials and contracts: Financial ...

Role Title: Service Designer Duration: 3 month initial contract with likelihood of extension Location: Telford/Worthing. Hybrid 2 days per week onsite Rate: up to £483 p/d Umbrella inside IR35 Role purpose/summary Work collaboratively with user researchers, interaction designers, content designers and performance analysts … user-centred services that help transform the way services are used so that they are more efficient, simpler, faster and easier to use Lead design on easy-to-use, accessible services whilst maintaining a deep understanding of user needs and business objectives Bridge organisational boundaries to help make designs ...

value of up to £11,300 Salford Published on 3 November 2026 Deadline 16 November 2026 About the job Job summary As aLead Service Transition Manager, you will be part of a team who is accountable for ensuring that any designs for new or changed IT services are supported … required resources necessary to operate and manage the service; deliver required levels of availability, reliability and performance; adhere to relevant industry, government and Home Office standards; are robust and affordable and are comprehensive and forward looking Building on extensive experience in the area, you will apply control and rigour ...