401 to 411 of 411 Service Management Jobs in the UK excluding London

secure, enterprise-scale environment. Key Responsibilities Own Digital Workplace and EUC architecture, standards and design authority. Define secure, scalable solutions across devices, endpoint management, identity, collaboration and service management. Ensure alignment with Zero Trust, security accreditation and operational requirements. Provide architectural leadership across transition, transformation and BAU delivery. … Drive standardisation, automation and service efficiency. Skills & Experience Proven experience leading Digital Workplace and EUC architecture in complex organisations. Strong knowledge of Windows 10/11, Intune, Configuration Manager, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security assurance frameworks. ...

achieving this through our mission to treat core digital platform and services as code, automate everything, drive towards zero business impacting incidents and embrace service management. The Senior Analyst Programmer role focuses on the analysis, support, maintenance, and development of company-wide web applications while adhering to structured best … services using WCF and Web API. Proficiency with Visual Studio (2022 or newer) and TFS (DevOPS 2022). Experience in Change and Incident Management environments with strict SLAs. Ability to coordinate application releases and ensure seamless implementation processes. Familiarity with both Agile and Waterfall project delivery methodologies. Hands ...

technologies, and Infrastructure as Code (e.g. Terraform or Ansible). Solid understanding of DevSecOps, CI/CD pipelines, automation, and observability. Excellent communication, stakeholder management, and problem-solving skills. Experience working in Agile delivery environments. Desirable Experience with Platform Engineering or Internal Developer Platforms (IDPs). Experience within … regulated industry. Knowledge of secure coding, threat modelling, and IT service management. Certifications such as CKA, AWS/Azure/GCP, Scrum, ITIL, or PMP. What's on Offer Competitive salary and benefits. Professional development and certification support. Opportunity to work on modern cloud and platform engineering initiatives within ...

site forward whilst working on multiple, high impact projects. The site has expanded rapidly following recent successes, this role therefore requires strong project management skills to oversee multiple high-impact initiatives. Excellent communication and collaboration with diverse Stakeholders, ensuring alignment between IT and business functions, is essential for success … tackled efficiently and effectively. Who We're Looking For: Someone who: Has a proven track record in hands-on IT support, infrastructure and project management, with a solid foundation in Microsoft technologies. Strong technical background: networking (switch/router configuration, cabling), server management, Microsoft 365, Active Directory ...

compliance standards. Duties and Responsibilities: Design & planning Design and develop technical specifications for new IT services. Outline and document operational tasks required for IT service management. Define monitoring and reporting requirements for performance reviews. Installation & maintenance Install and connect hardware to the network, including servers, PCs, printers, and plotters … verify their functionality. Install new or updated of system management and infrastructure-related applications. Perform routine and complex backups to ensure data integrity and system recoverability. Install and troubleshoot network software, managing switches, routers, VLANs, and firewalls. Support & troubleshooting Maintain accurate information about applications, including settings, versions, users, issues ...

Systems Manager and work in close association with the Senior Systems Support Analysts. The post holder will ensure that users receive the best possible service in terms of data quality, system availability, technical and operational support. Person Specification Qualifications Essential Higher Diploma in computer science or related discipline. … environment with evidence of professional development. Experience of maintaining and supporting computer systems. Use of Microsoft Office Suite. Desirable ITIL Foundation Certificate in IT Service Management. Special Skills & Knowledge Essential Demonstrable skills in Structured Query Language(s) SQL Demonstrable skills in the use of software and software development tools. ...

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes … simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...

optimisation activity, with a clear expectation that knowledge, configuration documentation and implementation detail are transferred to relevant Health Informatics colleagues to support ongoing system management and BAU support. The role will support the safe configuration and continued optimisation of Trust EPR systems through agreed development priorities. The post holder … support reporting requirements, maintain system quality and ensure developments are implemented in a coordinated and controlled way. The post holder will contribute to service continuity by sharing configuration knowledge, supporting cross-cover for planned EPR development activity and working collaboratively with colleagues in line with Trust policies and agreed ...

Dynatrace/Observability Engineer, you will be responsible for designing, implementing, and supporting monitoring solutions across a range of technologies and platforms, ensuring service stability, performance insight, and proactive incident management. Key Responsibilities: Translate high-level monitoring and non-functional requirements (NFRs) into actionable configurations in Dynatrace. Deliver full … with architects and project teams to integrate monitoring into solution designs and test strategies. Maintain and enhance dashboards, alerts, and visualisations to support proactive service management. Participate in continuous improvement initiatives and tooling exploitation to enhance operational efficiency within immature teams. Required Skills and Experience: Strong experience configuring Dynatrace ...

plus! Experience in Monitoring: Proven track record in monitoring and troubleshooting messaging services. Knowledge of ITIL Processes: Familiarity with ITIL processes to enhance service management. Compliance Savvy: Understanding financial service compliance requirements to ensure adherence. Stakeholder Engagement Skills: Exceptional ability to engage with stakeholders and report findings effectively. ...

Enterprisenetworking Firewallsandsecureconnectivitysolutions Endpointmanagementplatforms RMMsolutions MDMplatforms Monitoringandalertingtechnologies Therolewillalsooverseeinfrastructurepatching,endpointcompliance,securityhardeningandservicecontinuityactivities. Security&Compliance Maintainoversightofsecurityoperationsacrosscustomerenvironments. Ensurevulnerabilitiesareidentified,prioritisedandremediated. Leadsecurityincidentinvestigationsandcoordinateresponses. Monitorsecuritytrendsandemergingthreats. EnsureadherencetotheMSPssecuritystandards,ISOcontrolsandcustomercontractualrequirements. Drivecontinualimprovementinsecuritymonitoring,reportingandoperationalmaturity. Collaboratewithcomplianceandgovernanceteamstosupportauditsandcertifications. Thesuccessfulcandidatewillpossessstrongexperienceinvestigatingandresolvingincidentsacrossnetworks,endpoints,cloudplatformsandidentityserviceswhilstoperatingwithinformalSecurityIncidentandMajorIncidentprocesses. ServiceManagement&ITILGovernance OperateinaccordancewithITILandITSMbestpractice. OwnandimproveL3IncidentManagementprocesses. ShiftleftdrivetoL2,ensuringL2teamshavetheskills,toolsandaccessrequiredtoresolveincidentswithouttheneedforL3orArchitectintervention. ReducerecurringincidentsthroughProblemManagementandtrendanalysis. EnsureSLA,KPIandcontractualcommitmentsareachieved. Driveservicematurityinitiativesandoperationalimprovements. Supportknowledgemanagementandshift-leftstrategies. TheMSPsservicegovernancemodelincludesobjectivesaroundSLAperformance,incidentresolution,customersatisfaction,reducingagedincidentsandeffectiveknowledgemanagement. Reporting&DataAnalytics Produceweeklyandmonthlyoperationalandserviceperformancereports. Analyseinfrastructure,securityandserviceperformancetrendsandprovideinsights. Trackresourceutilisationandteamproductivitymetrics. ReportonSLAperformance,incidenttrends,vulnerabilitiesandremediationprogress. … ProvenexperienceleadingseniortechnicalteamswithinanMSP,ManagedServiceorEnterpriseITenvironment. Demonstrableexperiencemanagingteamperformanceandoperationalpriorities. Strongstakeholdermanagementandcommunicationskills. Technical Minimum7years'experienceininfrastructure,networkingandsecurityenvironments. StrongexperiencesupportingMicrosoftAzureenvironments. Expertknowledgeof: MicrosoftEntraID MicrosoftIntune WindowsDefender Microsoft365 ActiveDirectory WindowsServer Networkingtechnologies Firewalls EndpointSecurity RMMplatforms MDMtechnologies Experiencewithinfrastructuremonitoring,patchmanagementandautomationtooling. Strongunderstandingofcybersecurityprinciplesandoperationalsecuritypractices. ServiceManagement StrongunderstandingofITSM. StrongworkingknowledgeofITILprinciples. Experiencedeliveringcontinualserviceimprovementinitiatives. Reporting&Analytics Advancedreportingandanalyticalcapability. Abilitytotransformoperationaldataintoactionablebusinessinsights. Experiencepresentingtechnicalinformationtoseniorstakeholdersandcustomers. Knowledge,Skills&ExperienceDesirable MicrosoftAzurecertifications. ITILFoundationorhigher. MicrosoftSecuritycertifications. CISSP,CISMorequivalentsecurityqualifications. Experienceinretail,hospitalityormulti-siteITenvironments. ExperiencesupportingregulatedorPCI-compliantenvironments. Experienceimplementingautomationandoperationalefficiencies. BehaviouralCompetencies Leadsbyexample. Demonstratesaccountabilityfortheteamandthemselves ...