1,451 to 1,475 of 1,623 Service Management Jobs in the UK

across a multinational manufacturing organisation. You will lead the Infor Centre of Competence, manage integrations, governance, and vendor relations, and drive IT service management and release processes in a hybrid UK/Poland/France environment. This role offers global exposure and an opportunity to shape ...

Hogan Lovells Cadwalader is seeking a ServiceNow Solutions Developer to join our IT Service Management team in London or Birmingham. The role blends technical and functional ServiceNow expertise with strong business analysis and communication skills. You will design, configure and implement end-to-end ServiceNow solutions, including ...

drive architecture design, oversee delivery, and work closely with clients to translate business needs into scalable ServiceNow solutions. The role requires 10+ years in Service Management and 5+ years as Architect/Lead Architect, with deep expertise in ITOM, ITSM, and integration patterns. Travel for engagements ...

assessments, and participate in internal audits, leveraging tools like ServiceNow and Remedy. This permanent role offers on-site London work and opportunities to shape service management across clients including NIIT. #J-18808-Ljbffr ...

OneAdvanced in the United Kingdom is seeking an IT Service Management professional to own Incident, Problem and Change processes for our customers. You will coordinate resources, drive root-cause analysis and ensure timely resolution while maintaining customer satisfaction. You will chair CAB, report KPIs, manage major incidents ...

best practices for a high-quality support experience. With a focus on growth and continuous improvement, the successful candidate will lead efforts in IT service management and collaboration across functions. Enjoy competitive benefits including a remote-first culture, extensive leave, and strong personal development opportunities. #J-18808-Ljbffr ...

knowledge/experience: Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. ...

technical stakeholders. Awareness of Juniper networking equipment (switches, WLCs, APs) or experience in higher education/public sector IT projects. Understanding of IT service management tools (ServiceNow, JIRA, SolarWinds) and concepts like SIAM, warranty, and hypercare support. #J-18808-Ljbffr ...

Application Support to lead the Digital Applications estate and oversee the Applications Support Teams (Clinical & Corporate systems) and Systems Integration, operating within the ITIL Service Management framework to deliver reliable digital services. With responsibility for a team of 15 FTEs, you will plan, coordinate and supervise delivery, ensure ...

large-scale AI workloads, including distributed training at scale. Understanding of security, access control, resilience/continuity and systems-operation rigour (ITIL or equivalent service management). Strong collaboration and influencing skills across technical and non-technical stakeholders; ability to explain complex technical concepts clearly and to mediate ...

Delivery-focused Project Manager with strong operational and service management experience to lead DEX Sustainability through implementation, operational readiness, stabilisation and transition into business-as-usual support. Responsibilities include leading cross-functional teams through design, delivery, testing, deployment and handover, managing non-functional requirements, risk, budgets and stakeholder ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role in maintaining … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. Produce ...

provide expert support across Virtualisation and End User Computing environments, acting as a senior escalation point for complex technical issues while helping to drive service improvements and operational excellence. Working closely with customers, suppliers, project teams and service delivery colleagues, you'll play a key role in maintaining … enterprise Virtualisation and Workplace Technology services. Act as a senior technical escalation point for complex incidents and problems. Lead root cause investigations and continual service improvement initiatives. Support service transition and project delivery activities. Collaborate with customers, vendors and managed service providers to deliver positive outcomes. Produce ...

user support, including diagnosing and resolving straightforward IT faults and more. Role IT Support and User Support Log, categorise and prioritise IT faults and service requests received by telephone, email, or other approved channels (internal ticketing system). Provide professional first-line support, gathering clear information to diagnose hardware … equipment. Record faults, actions and resolutions and contribute to user guides, technical documentation and standard procedures. Identify recurring issues and provide information to support service improvements. Learning and Development Attend apprenticeship training and complete the Level 3 Information Communications Technician qualification, using protected study and off-the-job training ...

geographic area. Lead a team of field-based sales managers to deliver regional performance across retention, growth and acquisition targets Execute regional sales and service plans aligned to Private Sector priorities, ensuring delivery of defined KPIs Drive performance across strategic products and services including mobile, fixed, hosting … growth outcomes Implement regional actions to respond to market conditions and performance challenges Support delivery of improved customer experience and NPS through collaboration with Service Management and Customer Delivery teams Lead, coach and develop team members, building capability and supporting a high-performance environment Contribute to workforce planning ...

user issues effectively, determining whether they can be resolved through guidance or require escalation. - Log and escalate issues via agreed support routes, including the Service Desk and Supplier support mechanisms, in line with processes. - Ensure that issues are described clearly and factually to enable efficient resolution by downstream support … across multiple users or sites. - Differentiate isolated, user specific issues from wider deployment or configuration problems. - Provide structured feedback to logistics leads and programme management to support corrective action. - Contribute to avoiding repeat failures by feeding lessons learned into future deployment planning. - Work closely with site contacts, service ...

this could be the role for you. Key responsibilities Provide senior-level support across a range of Cisco UC and collaboration environments Manage incidents, service requests and problems in line with customer SLAs Act as an escalation point for complex and high-priority Cisco voice incidents Troubleshoot issues across … required Essential experience Previous experience in a Cisco UC, Voice or Collaboration Engineer position Experience supporting managed services or working within an MSP or service provider environment Strong hands-on experience with Cisco Unified Communications Manager (CUCM) Good knowledge of Cisco Unity Connection, IM and Presence, Expressway and CUBE ...

this could be the role for you. Key responsibilities Provide senior-level support across a range of Cisco UC and collaboration environments Manage incidents, service requests and problems in line with customer SLAs Act as an escalation point for complex and high-priority Cisco voice incidents Troubleshoot issues across … required Essential experience Previous experience in a Cisco UC, Voice or Collaboration Engineer position Experience supporting managed services or working within an MSP or service provider environment Strong hands-on experience with Cisco Unified Communications Manager (CUCM) Good knowledge of Cisco Unity Connection, IM and Presence, Expressway and CUBE ...

discovery and transformation roadmaps. Capture customer patterns, objections, emerging demand, regulatory signals and adoption blockers, and provide actionable feedback to Product CTO and Product & Service Design. Identify repeatable customer use cases and proposition gaps that can be converted into reusable Bell capability, reference architectures, discovery assets and value stories. … involvement will add value and influence pipeline, win rate and strategic deal value. Clear written and verbal communication and effective collaboration across sales, product, service design, partners and delivery teams. Ability and willingness to work from a Bell office (London or UAE) at least two days per week ...

Capgemini Invent is seeking a Service Senior Consultant to join our Cloud Advisory capability. You will lead the design and delivery of enhanced service management capabilities, driving ITIL v4 alignment, automation, and hybrid/multi-cloud strategies. The role emphasizes client-facing delivery, proposals, and capability development ...

controls, risk and resilience. Key Responsibilities Shape and deliver the organisation's Technology and Operational Resilience strategy Work closely with senior Technology, Cyber and Service Management leadership Identify resilience gaps, weaknesses and areas for improvement Use incident and operational data to drive control and resilience improvements Develop … technology risk, controls, governance and resilience Experience identifying and addressing operational and technology resilience gaps Knowledge of DORA and similar regulatory requirements Strong stakeholder management skills, with experience working with senior technology leadership #J-18808-Ljbffr ...

controls, risk and resilience. Key Responsibilities Shape and deliver the organisation's Technology and Operational Resilience strategy Work closely with senior Technology, Cyber and Service Management leadership Identify resilience gaps, weaknesses and areas for improvement Use incident and operational data to drive control and resilience improvements Develop … technology risk, controls, governance and resilience Experience identifying and addressing operational and technology resilience gaps Knowledge of DORA and similar regulatory requirements Strong stakeholder management skills, with experience working with senior technology leadership ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy. ...

Totalmobile , we are passionate about improving work and the lives of mobile workers. As the UK leader in Field Service Management (FSM), we support over 1,000 organisations and 500,000 workers, helping them transform the delivery of field services and achieve an exceptional return on investment. With … appropriate skills are assigned to the required locations and shifts. This solution, trusted by over 100,000 Emergency Services field workers, enhances the management of timesheets, absence, and sickness, driving increased workforce capacity and efficiency. We are now embarking on a digital transformation of our Workforce Rostering solution, migrating ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design and implement automation frameworks ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...