Period
to 19 September 2018

The following table provides summary statistics for permanent job vacancies advertised in Berkshire with a requirement for Service Delivery skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Service Delivery over the 6 months to 19 September 2018 with a comparison to the same period in the previous 2 years.

Services Delivery
South East > Berkshire
6 months to
19 Sep 2018
Same period 2017 Same period 2016
Rank 106 69 63
Rank change year-on-year -37 -6 +9
Permanent jobs citing Service Delivery 176 254 349
As % of all permanent IT jobs advertised in Berkshire 2.69% 4.03% 3.95%
As % of the Processes & Methodologies category 2.98% 4.62% 4.35%
Number of salaries quoted 129 160 267
Berkshire median annual salary £45,000 £50,000 £45,000
Median salary % change year-on-year -10.00% +11.11% -13.46%
10th Percentile £27,350 £25,448 £27,800
90th Percentile £69,000 £80,250 £68,600
South East median annual salary £50,000 £45,000 £47,500
% change year-on-year +11.11% -5.26% +5.56%

Service Delivery is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Berkshire with a requirement for process or methodology skills.

All Process and Methodology Skills
Berkshire
Permanent vacancies with a requirement for process or methodology skills 5,913 5,503 8,014
As % of all permanent IT jobs advertised in Berkshire 90.30% 87.36% 90.59%
Number of salaries quoted 4,741 4,298 6,321
Berkshire median annual salary £52,500 £50,000 £50,000
Median salary % change year-on-year +5.00% - -
10th Percentile £30,000 £27,500 £31,000
90th Percentile £73,750 £75,000 £75,000
South East median annual salary £47,500 £45,000 £45,000
% change year-on-year +5.56% - -

Service Delivery
Job Vacancy Trend in Berkshire

Job postings citing Service Delivery as a percentage of all IT jobs advertised in Berkshire.

Job vacancy trend for Service Delivery in Berkshire

Service Delivery
Salary Trend in Berkshire

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Delivery in Berkshire.

Salary trend for Service Delivery in Berkshire

Service Delivery
Salary Histogram in Berkshire

The salary distribution of IT jobs citing Service Delivery in Berkshire over the 6 months to 19 September 2018.

Salary histogram for Service Delivery in Berkshire

Service Delivery
Job Locations in Berkshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Delivery within the Berkshire region over the 6 months to 19 September 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Reading -29 65 £47,500 -3.06% 9
Bracknell -24 45 £42,500 -15.00% 2
Maidenhead -46 20 £67,500 +8.00% 1
Newbury +3 6 £32,500 -54.39%
Crowthorne - 6 £22,000 -
Wokingham -5 5 £52,500 - 1
Slough -14 1 £35,000 -41.67% 1
Service Delivery
South East

For the 6 months to 19 September 2018, IT jobs citing Service Delivery also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Berkshire region with a requirement for Service Delivery.

1 54 (30.68%) Windows
2 53 (30.11%) ITIL
3 49 (27.84%) Service Management
4 37 (21.02%) ITSM
4 37 (21.02%) Microsoft
5 32 (18.18%) SLA
6 31 (17.61%) Microsoft Office
6 31 (17.61%) Finance
7 26 (14.77%) Microsoft Excel
8 25 (14.20%) Stakeholder Management
8 25 (14.20%) Continuous Improvement
8 25 (14.20%) Analytical Skills
9 24 (13.64%) Service Delivery Management
9 24 (13.64%) Problem-Solving
10 23 (13.07%) Windows 10
10 23 (13.07%) SQL
11 22 (12.50%) SQL Server
11 22 (12.50%) VMware
11 22 (12.50%) Microsoft PowerPoint
12 18 (10.23%) Matrix Organization
12 18 (10.23%) Office 365
12 18 (10.23%) Matrix Management
12 18 (10.23%) Security Cleared
13 17 (9.66%) Time Management
13 17 (9.66%) Critical Success Factor
13 17 (9.66%) Data Centre
13 17 (9.66%) Project Management
13 17 (9.66%) Linux
13 17 (9.66%) Supplier Management
14 16 (9.09%) Retail

Service Delivery
Co-occurring IT Skills in Berkshire by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 16 (9.09%) MS Exchange
2 8 (4.55%) Skype for Business
3 5 (2.84%) Apache
3 5 (2.84%) IIS
3 5 (2.84%) Tomcat
4 4 (2.27%) Exchange Server 2010
4 4 (2.27%) SharePoint
5 3 (1.70%) Elasticsearch
5 3 (1.70%) WebSphere
6 1 (0.57%) WebLogic
Applications
1 31 (17.61%) Microsoft Office
2 26 (14.77%) Microsoft Excel
3 22 (12.50%) Microsoft PowerPoint
4 6 (3.41%) MS Visio
5 2 (1.14%) Spreadsheet
6 1 (0.57%) Microsoft Project
Business Applications
1 2 (1.14%) OpenText Process Suite
Cloud Services
1 18 (10.23%) Office 365
2 12 (6.82%) Microsoft Azure
3 10 (5.68%) Amazon AWS
4 7 (3.98%) PaaS
5 5 (2.84%) IaaS
6 3 (1.70%) SaaS
Communications & Networking
1 12 (6.82%) Skype
1 12 (6.82%) VPN
2 9 (5.11%) Firewall
2 9 (5.11%) WAN
3 8 (4.55%) DNS
4 7 (3.98%) LAN
4 7 (3.98%) VoIP
5 6 (3.41%) Cisco ASA
5 6 (3.41%) DHCP
5 6 (3.41%) WLAN
6 5 (2.84%) TCP/IP
7 4 (2.27%) BGP
7 4 (2.27%) SAN
8 3 (1.70%) IPsec
8 3 (1.70%) Network Security
8 3 (1.70%) OSPF
8 3 (1.70%) SNMP
8 3 (1.70%) SSL
8 3 (1.70%) Wireless
9 2 (1.14%) SMS
Database & Business Intelligence
1 22 (12.50%) SQL Server
2 11 (6.25%) Data Mining
3 4 (2.27%) MySQL
3 4 (2.27%) SQL Server Integration Services
4 3 (1.70%) Apache Cassandra
4 3 (1.70%) Big Data
4 3 (1.70%) Data Warehouse
5 1 (0.57%) DB2
5 1 (0.57%) EDMS
5 1 (0.57%) Oracle Database
5 1 (0.57%) SAP HANA
5 1 (0.57%) SQL Server Reporting Services
Development Applications
1 3 (1.70%) JIRA
General
1 31 (17.61%) Finance
2 16 (9.09%) Retail
2 16 (9.09%) Telecoms
3 15 (8.52%) Billing
4 9 (5.11%) Manufacturing
5 8 (4.55%) Marketing
6 4 (2.27%) Electronics
7 2 (1.14%) Banking
8 1 (0.57%) Law
8 1 (0.57%) Legal
8 1 (0.57%) Local Government
Job Titles
1 33 (18.75%) Analyst
2 29 (16.48%) Service Manager
3 19 (10.80%) Delivery Manager
3 19 (10.80%) Services Delivery Manager
4 18 (10.23%) Support Engineer
5 13 (7.39%) Technical Support
6 12 (6.82%) Buyer
6 12 (6.82%) IT Manager
6 12 (6.82%) Service Analyst
7 10 (5.68%) Technical Engineer
7 10 (5.68%) Technical Support Engineer
8 9 (5.11%) IT Buyer
9 8 (4.55%) IT Analyst
9 8 (4.55%) Security Analyst
10 7 (3.98%) Applications Support
10 7 (3.98%) IT Operations Analyst
10 7 (3.98%) IT Security Analyst
10 7 (3.98%) Operations Analyst
10 7 (3.98%) Security Operations Analyst
11 6 (3.41%) Architect
Libraries, Frameworks & Software Standards
1 7 (3.98%) .NET
2 5 (2.84%) CSS
2 5 (2.84%) Web Services
3 4 (2.27%) Ajax
3 4 (2.27%) Middleware
3 4 (2.27%) RabbitMQ
3 4 (2.27%) WinForms
4 3 (1.70%) Elastic Stack
4 3 (1.70%) Kafka
5 2 (1.14%) J2EE
6 1 (0.57%) .NET Framework
6 1 (0.57%) AngularJS
6 1 (0.57%) COM
6 1 (0.57%) HTML
6 1 (0.57%) jQuery
6 1 (0.57%) LDAP
6 1 (0.57%) Leaflet
6 1 (0.57%) OpenLayers
Miscellaneous
1 25 (14.20%) Analytical Skills
2 17 (9.66%) Data Centre
3 16 (9.09%) Self-Motivation
4 14 (7.95%) Hybrid Cloud
5 10 (5.68%) EPoS
5 10 (5.68%) Handset
6 7 (3.98%) Management Information System
7 6 (3.41%) Driving Licence
8 4 (2.27%) CMDB
8 4 (2.27%) Private Cloud
8 4 (2.27%) Public Cloud
9 3 (1.70%) Clustering
9 3 (1.70%) Computer Science
9 3 (1.70%) FMCG
10 1 (0.57%) EMC VNX
10 1 (0.57%) Fat Client
10 1 (0.57%) Replication
10 1 (0.57%) Thin Client
10 1 (0.57%) User Experience
10 1 (0.57%) Virtual Team
Operating Systems
1 54 (30.68%) Windows
2 23 (13.07%) Windows 10
3 17 (9.66%) Linux
4 16 (9.09%) Windows 8
5 12 (6.82%) Android
5 12 (6.82%) Apple iOS
5 12 (6.82%) Windows Server
6 7 (3.98%) Windows Server 2012
7 6 (3.41%) Windows 7
7 6 (3.41%) Windows XP
8 4 (2.27%) CentOS
9 3 (1.70%) Unix
10 2 (1.14%) Windows NT
10 2 (1.14%) Windows Server 2008
11 1 (0.57%) Mac OS X
Processes & Methodologies
1 53 (30.11%) ITIL
2 49 (27.84%) Service Management
3 37 (21.02%) ITSM
4 25 (14.20%) Continuous Improvement
4 25 (14.20%) Stakeholder Management
5 24 (13.64%) Problem-Solving
5 24 (13.64%) Service Delivery Management
6 18 (10.23%) Matrix Management
6 18 (10.23%) Matrix Organization
7 17 (9.66%) Critical Success Factor
7 17 (9.66%) Project Management
7 17 (9.66%) Supplier Management
7 17 (9.66%) Time Management
8 14 (7.95%) Incident Management
9 13 (7.39%) Benchmarking
9 13 (7.39%) Commercial Awareness
9 13 (7.39%) Strategic Thinking
10 12 (6.82%) Agile Software Development
10 12 (6.82%) Business Development
10 12 (6.82%) Information Security
Programming Languages
1 23 (13.07%) SQL
2 8 (4.55%) PowerShell
3 5 (2.84%) JavaScript
4 4 (2.27%) VB.NET
5 3 (1.70%) C
5 3 (1.70%) T-SQL
6 2 (1.14%) Java
7 1 (0.57%) TypeScript
7 1 (0.57%) VBScript
Qualifications
1 18 (10.23%) Security Cleared
2 15 (8.52%) SC Cleared
3 5 (2.84%) Degree
4 4 (2.27%) CCNP
4 4 (2.27%) Cisco Certification
5 3 (1.70%) CCNA
5 3 (1.70%) Computer Science Degree
5 3 (1.70%) ITIL Certification
5 3 (1.70%) Network+ Certification
6 2 (1.14%) CISSP
6 2 (1.14%) DBS Check
6 2 (1.14%) ISEB
6 2 (1.14%) ITIL Foundation Certificate
6 2 (1.14%) Microsoft Certification
7 1 (0.57%) ACCA
7 1 (0.57%) CISM
7 1 (0.57%) CISMP
7 1 (0.57%) JNCIE
7 1 (0.57%) JNCIP
7 1 (0.57%) PMI Certification
Quality Assurance & Compliance
1 32 (18.18%) SLA
2 16 (9.09%) GDPR
2 16 (9.09%) ISO/IEC 27001
3 11 (6.25%) PSD2
4 5 (2.84%) ISO 9001
4 5 (2.84%) PCI DSS
5 4 (2.27%) ISO 14001
5 4 (2.27%) PMO
5 4 (2.27%) QA
6 1 (0.57%) COBIT
6 1 (0.57%) ISO/IEC 20000
System Software
1 16 (9.09%) VMware Infrastructure
2 14 (7.95%) Active Directory
3 9 (5.11%) Hyper-V
4 3 (1.70%) Docker
5 1 (0.57%) VMware ESXi
Systems Management
1 7 (3.98%) Grafana
1 7 (3.98%) Puppet
2 4 (2.27%) Icinga
2 4 (2.27%) Nagios
3 3 (1.70%) Ansible
3 3 (1.70%) Graylog
3 3 (1.70%) Microsoft Clustering
3 3 (1.70%) SCCM
4 1 (0.57%) Cisco Prime
4 1 (0.57%) SCOM
4 1 (0.57%) SCVMM
4 1 (0.57%) Single Sign-On
Vendors
1 37 (21.02%) Microsoft
2 22 (12.50%) VMware
3 13 (7.39%) Cisco
4 10 (5.68%) ServiceNow
5 9 (5.11%) Fujitsu
6 8 (4.55%) Dell
7 7 (3.98%) SAP
8 6 (3.41%) CheckPoint
9 5 (2.84%) Aruba
9 5 (2.84%) IBM
10 4 (2.27%) Capita
10 4 (2.27%) HP
10 4 (2.27%) Juniper
10 4 (2.27%) PagerDuty
10 4 (2.27%) Red Hat
10 4 (2.27%) Zscaler
11 3 (1.70%) Fortinet
11 3 (1.70%) Oracle
12 2 (1.14%) Brocade
12 2 (1.14%) Salesforce.com