The median annual salary for a 2nd Line Support was £30,000 in advertised job vacancies in Birmingham during the 3 months to 23 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
West Midlands / Birmingham
3 months to
23 Jun 2017
Same period 2016 Same period 2015
Rank 123 128 119
Rank change year-on-year +5 -9  
Permanent jobs requiring a 2nd Line Support 8 15 17
As % of all permanent IT jobs advertised in Birmingham 0.41% 0.63% 0.84%
As % of the Job Titles category 0.42% 0.65% 0.86%
Number of salaries quoted 8 15 16
Median salary £30,000 £23,500 £26,250
Median salary % change year-on-year +27.65% -10.47%  
90% offered a salary of more than £24,750 £21,000 £22,500
10% offered a salary of more than £33,500 £27,500 £27,000
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Birmingham. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Birmingham
Permanent job vacancies with a job title containing a recognized job role 1902 2299 1972
As % of all permanent IT job vacancies advertised in Birmingham 96.70% 96.03% 97.67%
Number of salaries quoted 1596 1705 1622
Median salary £42,500 £40,000 £42,500
Median salary % change year-on-year +6.25% -5.88%  
90% offered a salary of more than £28,000 £24,500 £26,250
10% offered a salary of more than £60,000 £67,500 £62,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

2nd Line Support
Job Vacancy Trend in Birmingham

The job posting trend of jobs advertised in Birmingham that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Birmingham.

Salary trend for 2nd Line Support in Birmingham

2nd Line Support
Salary Histogram in Birmingham

The salary distribution of IT jobs citing 2nd Line Support in Birmingham over the 3 months to 23 June 2017.

Salary histogram for 2nd Line Support in Birmingham

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 23 June 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 19 (95.00%) Windows
2 15 (75.00%) Microsoft
3 11 (55.00%) Active Directory
4 9 (45.00%) Microsoft Office
5 7 (35.00%) LAN
5 7 (35.00%) WAN
6 6 (30.00%) Citrix
6 6 (30.00%) VMware Infrastructure
6 6 (30.00%) VMware
7 5 (25.00%) Problem Management
7 5 (25.00%) Windows 7
8 4 (20.00%) Enterprise Storage
8 4 (20.00%) Process Improvement
8 4 (20.00%) Hyper-V
8 4 (20.00%) Lotus
8 4 (20.00%) Management Information System
8 4 (20.00%) TCP/IP
8 4 (20.00%) IBM Notes
9 3 (15.00%) SQL
9 3 (15.00%) VPN
9 3 (15.00%) MS Exchange
9 3 (15.00%) Microsoft Certification
9 3 (15.00%) Android
9 3 (15.00%) Windows Server 2008
9 3 (15.00%) Windows 8
9 3 (15.00%) Apple iOS
9 3 (15.00%) Windows 10
9 3 (15.00%) Windows Server
10 2 (10.00%) Presales
10 2 (10.00%) Performance Analysis

2nd Line Support Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (20.00%) IBM Notes
2 3 (15.00%) MS Exchange
3 2 (10.00%) IIS
Applications
1 9 (45.00%) Microsoft Office
2 2 (10.00%) Microsoft Excel
Cloud Services
1 2 (10.00%) Office 365
Communications & Networking
1 7 (35.00%) LAN
1 7 (35.00%) WAN
2 4 (20.00%) TCP/IP
3 3 (15.00%) VPN
4 2 (10.00%) DHCP
4 2 (10.00%) Firewall
4 2 (10.00%) Internet
4 2 (10.00%) WebEx
4 2 (10.00%) Wi-Fi
5 1 (5.00%) VoIP
Database & Business Intelligence
1 2 (10.00%) SQL Server
Development Applications
1 2 (10.00%) SQL Server Management Studio (SSMS)
General
1 2 (10.00%) Manufacturing
2 1 (5.00%) Finance
2 1 (5.00%) French Language
2 1 (5.00%) German Language
2 1 (5.00%) Polish Language
2 1 (5.00%) Retail
2 1 (5.00%) Spanish Language
Miscellaneous
1 4 (20.00%) Enterprise Storage
1 4 (20.00%) Management Information System
2 2 (10.00%) Driving Licence
2 2 (10.00%) EPoS
2 2 (10.00%) Replication
3 1 (5.00%) Blackberry
3 1 (5.00%) Life Science
3 1 (5.00%) Smartphone
3 1 (5.00%) Video Conferencing
Operating Systems
1 19 (95.00%) Windows
2 5 (25.00%) Windows 7
3 3 (15.00%) Android
3 3 (15.00%) Apple iOS
3 3 (15.00%) Windows 10
3 3 (15.00%) Windows 8
3 3 (15.00%) Windows Server
3 3 (15.00%) Windows Server 2008
4 1 (5.00%) Windows Phone
Processes & Methodologies
1 5 (25.00%) Problem Management
2 4 (20.00%) Process Improvement
3 2 (10.00%) ITIL
3 2 (10.00%) Performance Analysis
3 2 (10.00%) Presales
4 1 (5.00%) Break/Fix
4 1 (5.00%) Service Management
Programming Languages
1 3 (15.00%) SQL
Qualifications
1 3 (15.00%) Microsoft Certification
Quality Assurance & Compliance
1 2 (10.00%) SLA
System Software
1 11 (55.00%) Active Directory
2 6 (30.00%) VMware Infrastructure
3 4 (20.00%) Hyper-V
Vendors
1 15 (75.00%) Microsoft
2 6 (30.00%) Citrix
2 6 (30.00%) VMware
3 4 (20.00%) Lotus
4 1 (5.00%) Cisco
4 1 (5.00%) HP