The median annual salary for a 2nd Line Support was £24,500 in advertised job vacancies in Birmingham during the 3 months to 26 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

3 months to
26 Mar 2017
Same period 2016 Same period 2015
Second Line Support
West Midlands / Birmingham
Rank 108 116 94
Rank change year-on-year +8 -22  
Permanent jobs requiring a 2nd Line Support 11 21 24
As % of all permanent IT jobs advertised in Birmingham 0.61% 0.89% 1.39%
As % of the Job Titles category 0.63% 0.93% 1.43%
Number of salaries quoted 11 21 14
Median salary £24,500 £26,500 £22,500
Median salary % change year-on-year -7.54% +17.77%  
90% offered a salary of more than £22,500 £23,500 £22,150
10% offered a salary of more than £26,800 £33,000 £27,050
UK excluding London median salary £25,500 £25,500 £25,000
% change year-on-year - +2.00%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in Birmingham. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
Birmingham
Permanent job vacancies with a job title containing a recognized job role 1749 2248 1673
As % of all permanent IT job vacancies advertised in Birmingham 97.00% 95.50% 96.93%
Number of salaries quoted 1401 1744 1412
Median salary £40,000 £40,500 £41,500
Median salary % change year-on-year -1.23% -2.40%  
90% offered a salary of more than £25,500 £26,500 £25,000
10% offered a salary of more than £60,000 £70,000 £62,500
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

2nd Line Support
Job Vacancy Trend in Birmingham

The job posting trend of jobs advertised in Birmingham that featured 2nd Line Support in the job title.

Job vacancy trend for 2nd Line Support in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Birmingham.

Salary trend for 2nd Line Support in Birmingham

2nd Line Support Skill Set
Top 30 Related IT Skills in Birmingham

For the 6 months to 26 March 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 29 (100.00%) Windows
2 23 (79.31%) Microsoft
3 21 (72.41%) Active Directory
4 17 (58.62%) VMware
5 15 (51.72%) Citrix
5 15 (51.72%) VMware Infrastructure
6 14 (48.28%) MS Excel
7 13 (44.83%) Problem Management
8 12 (41.38%) Management Information System
8 12 (41.38%) Hyper-V
8 12 (41.38%) Process Improvement
8 12 (41.38%) Enterprise Storage
9 9 (31.03%) MS Office
10 8 (27.59%) MS Exchange
11 6 (20.69%) Windows Server
11 6 (20.69%) Windows 7
12 5 (17.24%) LAN
12 5 (17.24%) WAN
13 4 (13.79%) TCP/IP
13 4 (13.79%) SQL
14 3 (10.34%) Apple iOS
14 3 (10.34%) Windows 8
14 3 (10.34%) Android
14 3 (10.34%) Firewall
14 3 (10.34%) Windows Server 2008
14 3 (10.34%) SQL Server
14 3 (10.34%) IBM Notes
14 3 (10.34%) Lotus
15 2 (6.90%) EPoS
15 2 (6.90%) VPN

2nd Line Support Skill Set
Top Related IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (27.59%) MS Exchange
2 3 (10.34%) IBM Notes
3 1 (3.45%) SharePoint
Applications
1 14 (48.28%) MS Excel
2 9 (31.03%) MS Office
Communications & Networking
1 5 (17.24%) LAN
1 5 (17.24%) WAN
2 4 (13.79%) TCP/IP
3 3 (10.34%) Firewall
4 2 (6.90%) DHCP
4 2 (6.90%) DNS
4 2 (6.90%) VoIP
4 2 (6.90%) VPN
5 1 (3.45%) DSL
5 1 (3.45%) Ethernet
5 1 (3.45%) ISDN
5 1 (3.45%) MPLS
5 1 (3.45%) PBX
5 1 (3.45%) PSTN
5 1 (3.45%) VLAN
5 1 (3.45%) Wi-Fi
5 1 (3.45%) xDSL
Database & Business Intelligence
1 3 (10.34%) SQL Server
2 1 (3.45%) SQL Server 2000
2 1 (3.45%) SQL Server 2005
2 1 (3.45%) SQL Server 2008
General
1 2 (6.90%) Manufacturing
2 1 (3.45%) Finance
2 1 (3.45%) French Language
2 1 (3.45%) German Language
2 1 (3.45%) Polish Language
2 1 (3.45%) Retail
2 1 (3.45%) Spanish Language
2 1 (3.45%) Telecoms
Miscellaneous
1 12 (41.38%) Enterprise Storage
1 12 (41.38%) Management Information System
2 2 (6.90%) EPoS
3 1 (3.45%) Blackberry
3 1 (3.45%) Driving Licence
3 1 (3.45%) iPhone
3 1 (3.45%) Life Science
3 1 (3.45%) Smartphone
3 1 (3.45%) Video Conferencing
Operating Systems
1 29 (100.00%) Windows
2 6 (20.69%) Windows 7
2 6 (20.69%) Windows Server
3 3 (10.34%) Android
3 3 (10.34%) Apple iOS
3 3 (10.34%) Windows 8
3 3 (10.34%) Windows Server 2008
4 2 (6.90%) Linux
4 2 (6.90%) Windows 10
5 1 (3.45%) Windows Phone
5 1 (3.45%) Windows Server 2003
5 1 (3.45%) Windows Server 2012
5 1 (3.45%) Windows XP
Processes & Methodologies
1 13 (44.83%) Problem Management
2 12 (41.38%) Process Improvement
3 2 (6.90%) CRM
3 2 (6.90%) ERP
4 1 (3.45%) Incident Management
4 1 (3.45%) ITIL
4 1 (3.45%) Service Management
Programming Languages
1 4 (13.79%) SQL
Qualifications
1 2 (6.90%) Microsoft Certification
Quality Assurance & Compliance
1 2 (6.90%) DICOM
1 2 (6.90%) HL7
System Software
1 21 (72.41%) Active Directory
2 15 (51.72%) VMware Infrastructure
3 12 (41.38%) Hyper-V
4 2 (6.90%) XenApp
Vendors
1 23 (79.31%) Microsoft
2 17 (58.62%) VMware
3 15 (51.72%) Citrix
4 3 (10.34%) Lotus
5 2 (6.90%) Cisco
6 1 (3.45%) Dell
Birmingham, West Midlands (County)
Itecco
Salary: £23000 - £28000 per annum + Bonus + MORE
Posted: 3 days ago