Period
to 22 November 2017

The median annual salary for a 2nd Line Support was £25,000 in advertised job vacancies in Birmingham during the 6 months to 22 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Second Line Support
West Midlands > Birmingham
6 months to
22 Nov 2017
Same period 2016 Same period 2015
Rank 180 169 160
Rank change year-on-year -11 -9 +8
Permanent jobs requiring a 2nd Line Support 17 46 24
As % of all permanent IT jobs advertised in Birmingham 0.44% 0.97% 0.61%
As % of the Job Titles category 0.46% 1.00% 0.63%
Number of salaries quoted 17 49 29
Birmingham median annual salary £25,000 £26,000 £25,000
Median salary % change year-on-year -3.85% +4.00% +1.01%
10th Percentile £22,650 £21,000 £20,700
90th Percentile £30,550 £29,150 £30,400
West Midlands median annual salary £24,250 £24,500 £25,000
% change year-on-year -1.02% -2.00% -

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
Birmingham
Permanent vacancies in Birmingham with a recognized job title 3727 4589 3799
% of permanent IT jobs with a recognized job title 96.23% 96.41% 97.09%
Number of salaries quoted 2977 3426 3179
Birmingham median annual salary £45,000 £42,500 £42,500
Median salary % change year-on-year +5.88% - -
10th Percentile £26,250 £25,500 £25,500
90th Percentile £65,000 £66,250 £67,500
West Midlands median annual salary £40,000 £40,000 £40,000

2nd Line Support
Job Vacancy Trend in Birmingham

Job postings that featured 2nd Line Support in the job title as a percentage of all IT jobs advertised in Birmingham.

Job vacancy trend for 2nd Line Support in Birmingham

2nd Line Support
Salary Trend in Birmingham

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing 2nd Line Support in Birmingham.

Salary trend for 2nd Line Support in Birmingham

2nd Line Support Skill Set
Top 30 Co-occurring IT Skills in Birmingham

For the 6 months to 22 November 2017, 2nd Line Support job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 14 (82.35%) Windows
2 12 (70.59%) Microsoft
3 10 (58.82%) ITIL
4 9 (52.94%) Windows 10
5 8 (47.06%) Office 365
6 7 (41.18%) ITIL V3
6 7 (41.18%) SC Cleared
6 7 (41.18%) Security Cleared
7 5 (29.41%) Active Directory
8 4 (23.53%) Citrix
8 4 (23.53%) Windows Server
9 3 (17.65%) SLA
9 3 (17.65%) SQL
9 3 (17.65%) VMware Infrastructure
9 3 (17.65%) SCCM
9 3 (17.65%) VMware
9 3 (17.65%) Hyper-V
9 3 (17.65%) Windows 7
10 2 (11.76%) Wi-Fi
10 2 (11.76%) Windows Server 2008
10 2 (11.76%) MCP
10 2 (11.76%) Microsoft Excel
10 2 (11.76%) DHCP
10 2 (11.76%) VPN
10 2 (11.76%) Service Delivery
10 2 (11.76%) Dell
10 2 (11.76%) ITIL Certification
10 2 (11.76%) Internet
10 2 (11.76%) Driving Licence
11 1 (5.88%) SAN

2nd Line Support Skill Set
Co-occurring IT Skills in Birmingham by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) IBM Notes
1 1 (5.88%) IIS
1 1 (5.88%) MS Exchange
1 1 (5.88%) Skype for Business
Applications
1 2 (11.76%) Microsoft Excel
2 1 (5.88%) Microsoft Office
2 1 (5.88%) Microsoft PowerPoint
Cloud Services
1 8 (47.06%) Office 365
Communications & Networking
1 2 (11.76%) DHCP
1 2 (11.76%) Internet
1 2 (11.76%) VPN
1 2 (11.76%) Wi-Fi
2 1 (5.88%) DNS
2 1 (5.88%) Firewall
2 1 (5.88%) LAN
2 1 (5.88%) SAN
2 1 (5.88%) Skype
2 1 (5.88%) SMS
2 1 (5.88%) TCP/IP
2 1 (5.88%) WAN
2 1 (5.88%) WebEx
Database & Business Intelligence
1 1 (5.88%) SQL Server
Development Applications
1 1 (5.88%) SQL Server Management Studio (SSMS)
Miscellaneous
1 2 (11.76%) Driving Licence
2 1 (5.88%) Enterprise Storage
2 1 (5.88%) Replication
Operating Systems
1 14 (82.35%) Windows
2 9 (52.94%) Windows 10
3 4 (23.53%) Windows Server
4 3 (17.65%) Windows 7
5 2 (11.76%) Windows Server 2008
6 1 (5.88%) Linux
Processes & Methodologies
1 10 (58.82%) ITIL
2 7 (41.18%) ITIL V3
3 2 (11.76%) Service Delivery
4 1 (5.88%) Performance Analysis
4 1 (5.88%) Presales
4 1 (5.88%) Process Improvement
4 1 (5.88%) Service Management
Programming Languages
1 3 (17.65%) SQL
Qualifications
1 7 (41.18%) SC Cleared
1 7 (41.18%) Security Cleared
2 2 (11.76%) ITIL Certification
2 2 (11.76%) MCP
3 1 (5.88%) NVQ Level 3
Quality Assurance & Compliance
1 3 (17.65%) SLA
System Software
1 5 (29.41%) Active Directory
2 3 (17.65%) Hyper-V
2 3 (17.65%) VMware Infrastructure
Systems Management
1 3 (17.65%) SCCM
Vendors
1 12 (70.59%) Microsoft
2 4 (23.53%) Citrix
3 3 (17.65%) VMware
4 2 (11.76%) Dell
5 1 (5.88%) EqualLogic
5 1 (5.88%) Google
5 1 (5.88%) IBM
5 1 (5.88%) NetApp
5 1 (5.88%) Twitter