2nd Line Support Job Trends in Birmingham

Second Line Support
West Midlands > Birmingham

The median Second Line Support salary in Birmingham is £35,250 per year, according to job vacancies posted during the 6 months leading to 12 January 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
12 Jan 2026
Same period 2025 Same period 2024
Rank 87 128 106
Rank change year-on-year +41 -22 +30
Permanent jobs requiring a 2nd Line Support 19 4 5
As % of all permanent jobs in Birmingham 1.10% 0.22% 0.37%
As % of the Job Titles category 1.18% 0.23% 0.38%
Number of salaries quoted 18 2 5
10th Percentile - - £24,900
25th Percentile £29,000 £38,500 £28,500
Median annual salary (50th Percentile) £35,250 £39,000 £30,000
Median % change year-on-year -9.62% +30.00% -
75th Percentile £38,750 £39,500 £31,500
90th Percentile £42,500 - -
West Midlands median annual salary £31,500 £33,750 £27,000
% change year-on-year -6.67% +25.00% -6.90%

All Permanent IT Job Roles
Birmingham

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in Birmingham. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in Birmingham with a recognized job title 1,607 1,706 1,302
% of permanent jobs with a recognized job title 93.16% 94.67% 95.66%
Number of salaries quoted 1,163 837 1,108
10th Percentile £30,000 £37,500 £31,000
25th Percentile £40,582 £43,500 £41,188
Median annual salary (50th Percentile) £57,500 £57,500 £55,000
Median % change year-on-year - +4.55% -2.62%
75th Percentile £70,000 £72,500 £67,500
90th Percentile £84,375 £87,500 £80,000
West Midlands median annual salary £50,000 £52,500 £49,000
% change year-on-year -4.76% +7.14% -6.67%

2nd Line Support
Job Vacancy Trend in Birmingham

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in Birmingham.

2nd Line Support job vacancy trend in Birmingham

2nd Line Support
Salary Trend in Birmingham

Salary distribution trend for 2nd Line Support job vacancies in Birmingham.

Salary distribution trend for 2nd Line Support job vacancies in Birmingham

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in Birmingham

For the 6 months to 12 January 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the Birmingham region featuring 2nd Line Support in the job title.

1 14 (73.68%) Windows
2 13 (68.42%) Microsoft 365
3 10 (52.63%) Azure
3 10 (52.63%) Windows Server
4 7 (36.84%) Active Directory
4 7 (36.84%) Hyper-V
4 7 (36.84%) Microsoft
4 7 (36.84%) VMware
4 7 (36.84%) VMware Infrastructure
5 6 (31.58%) Data Security
5 6 (31.58%) DHCP
5 6 (31.58%) DNS
5 6 (31.58%) GDPR
5 6 (31.58%) Infrastructure Management
5 6 (31.58%) Linux
5 6 (31.58%) Security Operations
6 5 (26.32%) CRM
6 5 (26.32%) Dynamics CRM
6 5 (26.32%) JIRA
6 5 (26.32%) Performance Metrics
6 5 (26.32%) Problem-Solving
6 5 (26.32%) SharePoint
7 4 (21.05%) CI/CD
7 4 (21.05%) Cloud Operations
7 4 (21.05%) DevOps
7 4 (21.05%) Infrastructure Engineering
7 4 (21.05%) Mentoring
7 4 (21.05%) Migration
7 4 (21.05%) SaaS
7 4 (21.05%) Service Delivery

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in Birmingham by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 5 (26.32%) SharePoint
Applications
1 2 (10.53%) Microsoft Office
2 1 (5.26%) Microsoft Excel
2 1 (5.26%) Microsoft PowerPoint
Business Applications
1 5 (26.32%) Dynamics CRM
2 2 (10.53%) Remedy ITSM
Cloud Services
1 13 (68.42%) Microsoft 365
2 10 (52.63%) Azure
3 4 (21.05%) SaaS
4 1 (5.26%) Entra ID
Communications & Networking
1 6 (31.58%) DHCP
1 6 (31.58%) DNS
2 2 (10.53%) Wi-Fi
3 1 (5.26%) Firewall
3 1 (5.26%) PBX
Database & Business Intelligence
1 4 (21.05%) SQL Server
Development Applications
1 5 (26.32%) JIRA
General
1 7 (36.84%) Law
2 1 (5.26%) Legal
2 1 (5.26%) Social Skills
Miscellaneous
1 6 (31.58%) Data Centre
Operating Systems
1 14 (73.68%) Windows
2 10 (52.63%) Windows Server
3 6 (31.58%) Linux
4 1 (5.26%) Apple iOS
4 1 (5.26%) Windows 10
Processes & Methodologies
1 6 (31.58%) Data Security
1 6 (31.58%) Infrastructure Management
1 6 (31.58%) Security Operations
2 5 (26.32%) CRM
2 5 (26.32%) Performance Metrics
2 5 (26.32%) Problem-Solving
3 4 (21.05%) CI/CD
3 4 (21.05%) Cloud Operations
3 4 (21.05%) DevOps
3 4 (21.05%) Infrastructure Engineering
3 4 (21.05%) Mentoring
3 4 (21.05%) Migration
3 4 (21.05%) Service Delivery
4 3 (15.79%) Incident Management
5 2 (10.53%) Change Management
5 2 (10.53%) ITSM
5 2 (10.53%) Line Management
5 2 (10.53%) Mobile Device Management
5 2 (10.53%) Problem Management
5 2 (10.53%) Service Management
Programming Languages
1 4 (21.05%) SQL
Quality Assurance & Compliance
1 6 (31.58%) GDPR
System Software
1 7 (36.84%) Active Directory
1 7 (36.84%) Hyper-V
1 7 (36.84%) VMware Infrastructure
2 2 (10.53%) BitLocker
2 2 (10.53%) Firmware
Systems Management
1 2 (10.53%) Microsoft Intune
1 2 (10.53%) SCCM
Vendors
1 7 (36.84%) Microsoft
1 7 (36.84%) VMware
2 2 (10.53%) Apple
2 2 (10.53%) HP
2 2 (10.53%) McAfee
2 2 (10.53%) MobileIron
2 2 (10.53%) Remedy