1st/2nd Line Support Analyst Jobs in the City of London

1st/2nd Line Support Analyst
Central London > City of London

The median 1st/2nd Line Support Analyst salary in the City of London is £35,000 per year, according to job vacancies posted during the 6 months leading to 28 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
28 May 2025
Same period 2024 Same period 2023
Rank 133 173 226
Rank change year-on-year +40 +53 +67
Permanent jobs requiring a 1st/2nd Line Support Analyst 6 4 5
As % of all permanent jobs advertised in the City of London 0.31% 0.12% 0.11%
As % of the Job Titles category 0.34% 0.12% 0.11%
Number of salaries quoted 6 4 5
10th Percentile £32,250 £34,475 -
25th Percentile £32,500 £39,313 £26,250
Median annual salary (50th Percentile) £35,000 £44,500 £32,500
Median % change year-on-year -21.35% +36.92% -7.14%
75th Percentile £37,875 £47,500 £34,500
90th Percentile £38,000 - £37,050
Central London median annual salary £35,000 £44,500 £32,500
% change year-on-year -21.35% +36.92% -7.14%

All Permanent IT Job Vacancies
City of London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the City of London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the City of London with a recognized job title 1,781 3,214 4,384
% of permanent jobs with a recognized job title 93.25% 96.14% 96.22%
Number of salaries quoted 1,351 2,532 3,665
10th Percentile £41,250 £41,250 £42,444
25th Percentile £52,500 £53,750 £55,000
Median annual salary (50th Percentile) £72,500 £73,000 £75,000
Median % change year-on-year -0.68% -2.67% +3.45%
75th Percentile £95,000 £95,000 £97,500
90th Percentile £120,000 £112,500 £115,000
Central London median annual salary £72,500 £72,500 £73,210
% change year-on-year - -0.97% +0.98%

1st/2nd Line Support Analyst
Job Vacancy Trend in the City of London

Job postings that featured 1st/2nd Line Support Analyst in the job title as a proportion of all IT jobs advertised in the City of London.

Job vacancy trend for 1st/2nd Line Support Analyst in the City of London

1st/2nd Line Support Analyst
Salary Trend in the City of London

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Analyst in the City of London.

Salary trend for 1st/2nd Line Support Analyst in the City of London

1st/2nd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the City of London

For the 6 months to 28 May 2025, 1st/2nd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the City of London region featuring 1st/2nd Line Support Analyst in the job title.

1 6 (100.00%) Microsoft
2 5 (83.33%) Customer Service
2 5 (83.33%) Windows
3 3 (50.00%) Windows 10
3 3 (50.00%) Social Skills
3 3 (50.00%) ITSM
3 3 (50.00%) Law
3 3 (50.00%) Degree
4 2 (33.33%) FIX Protocol
4 2 (33.33%) Computer Science
4 2 (33.33%) Atlassian
4 2 (33.33%) Video Conferencing
4 2 (33.33%) Reference Data
4 2 (33.33%) Telnet
4 2 (33.33%) Fixed Income
4 2 (33.33%) Equities
4 2 (33.33%) Finance
4 2 (33.33%) SQL
4 2 (33.33%) Microsoft Office
4 2 (33.33%) Unix
4 2 (33.33%) Red Hat
4 2 (33.33%) Linux
4 2 (33.33%) Python
4 2 (33.33%) Microsoft Excel
4 2 (33.33%) Active Directory
4 2 (33.33%) Dashboard Development
4 2 (33.33%) Onboarding
4 2 (33.33%) Rocky
4 2 (33.33%) Client Onboarding
4 2 (33.33%) Computer Science Degree

1st/2nd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in the City of London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (16.67%) Microsoft Exchange
1 1 (16.67%) SharePoint
Applications
1 2 (33.33%) Microsoft Excel
1 2 (33.33%) Microsoft Office
2 1 (16.67%) Microsoft PowerPoint
Cloud Services
1 2 (33.33%) Microsoft 365
2 1 (16.67%) OneDrive
Communications & Networking
1 2 (33.33%) Telnet
Database & Business Intelligence
1 2 (33.33%) Relational Database
Development Applications
1 2 (33.33%) Git
General
1 3 (50.00%) Law
1 3 (50.00%) Social Skills
2 2 (33.33%) Analytical Skills
2 2 (33.33%) Banking
2 2 (33.33%) Finance
Libraries, Frameworks & Software Standards
1 2 (33.33%) FIX Protocol
Miscellaneous
1 2 (33.33%) Equities
1 2 (33.33%) Fixed Income
1 2 (33.33%) Onboarding
1 2 (33.33%) Reference Data
1 2 (33.33%) Video Conferencing
2 1 (16.67%) Derivative
2 1 (16.67%) Foreign Exchange (FX)
2 1 (16.67%) Self-Motivation
Operating Systems
1 5 (83.33%) Windows
2 3 (50.00%) Windows 10
3 2 (33.33%) Linux
3 2 (33.33%) Red Hat Enterprise Linux
3 2 (33.33%) Rocky
3 2 (33.33%) Ubuntu
3 2 (33.33%) Unix
4 1 (16.67%) CentOS
Processes & Methodologies
1 5 (83.33%) Customer Service
2 3 (50.00%) ITSM
3 2 (33.33%) Client Onboarding
3 2 (33.33%) Computer Science
3 2 (33.33%) Dashboard Development
4 1 (16.67%) Continuous Improvement
4 1 (16.67%) Problem-Solving
4 1 (16.67%) Service Delivery
Programming Languages
1 2 (33.33%) Bash
1 2 (33.33%) Python
1 2 (33.33%) SQL
2 1 (16.67%) PowerShell
Qualifications
1 3 (50.00%) Degree
2 2 (33.33%) Computer Science Degree
Quality Assurance & Compliance
1 1 (16.67%) SLA
System Software
1 2 (33.33%) Active Directory
Systems Management
1 2 (33.33%) Grafana
2 1 (16.67%) Microsoft Intune
Vendors
1 6 (100.00%) Microsoft
2 2 (33.33%) Atlassian
2 2 (33.33%) Red Hat
3 1 (16.67%) Apple
3 1 (16.67%) HP
3 1 (16.67%) ServiceNow
3 1 (16.67%) VMware