Period
to 12 December 2019

The following table provides summary statistics for permanent job vacancies advertised in the East of England with a requirement for CRM skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited CRM over the 6 months to 12 December 2019 with a comparison to the same period in the previous 2 years.

Customer Relationship Management (CRM)
England > East of England
6 months to
12 Dec 2019
Same period 2018 Same period 2017
Rank 65 77 110
Rank change year-on-year +12 +33 -32
Permanent jobs citing CRM 261 369 353
As % of all permanent IT jobs advertised in the East of England 3.96% 3.72% 2.91%
As % of the Processes & Methodologies category 4.35% 4.10% 3.19%
Number of salaries quoted 189 291 285
East of England median annual salary £55,000 £52,500 £43,500
Median salary % change year-on-year +4.76% +20.69% -3.33%
10th Percentile £32,750 £24,250 £25,000
90th Percentile £80,750 £71,250 £67,000
England median annual salary £50,000 £48,000 £47,500
% change year-on-year +4.17% +1.05% -

CRM is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in the East of England with a requirement for process or methodology skills.

All Process and Methodology Skills
East of England
Permanent vacancies with a requirement for process or methodology skills 5,997 9,008 11,053
As % of all permanent IT jobs advertised in the East of England 91.07% 90.80% 91.11%
Number of salaries quoted 4,188 6,711 8,971
East of England median annual salary £50,000 £47,500 £47,500
Median salary % change year-on-year +5.26% - +5.56%
10th Percentile £27,500 £27,000 £27,500
90th Percentile £75,000 £72,500 £70,000
England median annual salary £52,541 £52,500 £50,000
% change year-on-year +0.08% +5.00% -

CRM
Job Vacancy Trend in the East of England

Job postings citing CRM as a percentage of all IT jobs advertised in the East of England.

Job vacancy trend for CRM in the East of England

CRM
Salary Trend in the East of England

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing CRM in the East of England.

Salary trend for CRM in the East of England

CRM
Salary Histogram in the East of England

The salary distribution of IT jobs citing CRM in the East of England over the 6 months to 12 December 2019.

Salary histogram for CRM in the East of England

CRM
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM within the East of England region over the 6 months to 12 December 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Hertfordshire +26 92 £57,500 +27.78% 26
Bedfordshire 0 74 £68,000 +17.24% 7
Cambridgeshire -34 39 £43,500 -3.33% 20
Essex +21 38 £50,250 +54.62% 12
Suffolk +11 14 £33,500 -16.25% 3
Norfolk -10 4 £34,854 +16.18%
CRM
England

For the 6 months to 12 December 2019, IT jobs citing CRM also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region with a requirement for CRM.

1 93 (35.63%) SQL
2 78 (29.89%) Oracle
2 78 (29.89%) Agile Software Development
3 72 (27.59%) Marketing
4 68 (26.05%) Dynamics CRM
5 63 (24.14%) Microsoft
6 58 (22.22%) Salesforce.com
7 51 (19.54%) ERP
8 50 (19.16%) SaaS
9 49 (18.77%) Java
9 49 (18.77%) JavaScript
10 46 (17.62%) Retail
11 44 (16.86%) E-Commerce
12 43 (16.48%) Workflow
13 37 (14.18%) Waterfall
14 36 (13.79%) Finance
15 35 (13.41%) Web Development
16 34 (13.03%) XML
16 34 (13.03%) Mobile App
17 33 (12.64%) Android
18 32 (12.26%) Stakeholder Management
19 31 (11.88%) React
20 29 (11.11%) SAP
20 29 (11.11%) Oracle Workflow
21 28 (10.73%) Dynamics 365
21 28 (10.73%) Azure
22 27 (10.34%) PaaS
22 27 (10.34%) SQL Server
23 26 (9.96%) .NET
23 26 (9.96%) J2EE

CRM
Co-occurring IT Skills in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 29 (11.11%) Oracle Workflow
2 18 (6.90%) SharePoint
3 8 (3.07%) CMS
4 7 (2.68%) JBoss
5 5 (1.92%) Oracle SOA Suite
6 3 (1.15%) Confluence
7 2 (0.77%) Elasticsearch
7 2 (0.77%) EPiServer
7 2 (0.77%) SugarCRM
8 1 (0.38%) Tomcat
Applications
1 9 (3.45%) Microsoft Excel
2 6 (2.30%) Microsoft Project
3 2 (0.77%) Microsoft Office
4 1 (0.38%) Adobe Premiere
4 1 (0.38%) Photoshop
Business Applications
1 68 (26.05%) Dynamics CRM
2 5 (1.92%) Oracle ERP
3 4 (1.53%) FastStats
3 4 (1.53%) Oracle CRM
4 2 (0.77%) Oracle Applications
4 2 (0.77%) Salesforce.com CRM
4 2 (0.77%) SAP Business One
5 1 (0.38%) Adobe Campaign
5 1 (0.38%) NetSuite
5 1 (0.38%) Odoo
5 1 (0.38%) Oracle BPM
5 1 (0.38%) SAP Hybris
5 1 (0.38%) Workday HCM
Cloud Services
1 50 (19.16%) SaaS
2 28 (10.73%) Azure
2 28 (10.73%) Dynamics 365
3 27 (10.34%) PaaS
4 22 (8.43%) Oracle CX
5 18 (6.90%) Power Platform
6 17 (6.51%) AWS
7 16 (6.13%) Office 365
8 14 (5.36%) Salesforce Service Cloud
9 8 (3.07%) FinancialForce
9 8 (3.07%) GCP
9 8 (3.07%) Oracle Service Cloud
10 7 (2.68%) IaaS
11 5 (1.92%) Microsoft Flow
11 5 (1.92%) PowerApps
12 4 (1.53%) Responsys
13 2 (0.77%) Amazon ElastiCache
13 2 (0.77%) AWS Elastic Beanstalk
13 2 (0.77%) AWS Lambda
13 2 (0.77%) SuccessFactors
Communications & Networking
1 13 (4.98%) Internet
2 6 (2.30%) Firewall
2 6 (2.30%) LAN
2 6 (2.30%) WAN
3 2 (0.77%) CTI
4 1 (0.38%) FTP
4 1 (0.38%) Intranet
4 1 (0.38%) TCP/IP
4 1 (0.38%) Wireless
Database & Business Intelligence
1 27 (10.34%) SQL Server
2 26 (9.96%) MySQL
3 20 (7.66%) Oracle Reports
4 18 (6.90%) Power BI
5 14 (5.36%) SQL Server Integration Services
6 11 (4.21%) SQL Server Reporting Services
7 9 (3.45%) Data Mining
8 8 (3.07%) Data Warehouse
8 8 (3.07%) NoSQL
9 6 (2.30%) Crystal Reports
10 5 (1.92%) OLAP
10 5 (1.92%) Relational Database
11 4 (1.53%) MS Access
12 3 (1.15%) Big Data
12 3 (1.15%) GIS
12 3 (1.15%) PostgreSQL
13 2 (0.77%) Amazon DynamoDB
13 2 (0.77%) Amazon RDS
13 2 (0.77%) MongoDB
13 2 (0.77%) SAP HANA
Development Applications
1 25 (9.58%) Ant
1 25 (9.58%) Eclipse
1 25 (9.58%) Gradle
1 25 (9.58%) Jenkins
1 25 (9.58%) Maven
2 14 (5.36%) JIRA
3 10 (3.83%) Git (software)
3 10 (3.83%) Selenium
4 5 (1.92%) Team Foundation Server
4 5 (1.92%) Visual Studio Team System
5 2 (0.77%) git-flow
6 1 (0.38%) Dreamweaver
6 1 (0.38%) QUnit
General
1 72 (27.59%) Marketing
2 46 (17.62%) Retail
3 36 (13.79%) Finance
4 10 (3.83%) Manufacturing
5 6 (2.30%) Banking
6 5 (1.92%) Publishing
6 5 (1.92%) Telecoms
7 4 (1.53%) French Language
7 4 (1.53%) German Language
8 2 (0.77%) Billing
9 1 (0.38%) Back Office
Job Titles
1 55 (21.07%) Developer
2 46 (17.62%) Analyst
3 36 (13.79%) Architect
4 30 (11.49%) Senior Developer
5 27 (10.34%) Administrator
6 25 (9.58%) Business Analyst
6 25 (9.58%) Java Developer
6 25 (9.58%) Senior Java Developer
7 22 (8.43%) Solutions Architect
8 18 (6.90%) Project Manager
9 17 (6.51%) Consultant
9 17 (6.51%) CRM Analyst
10 16 (6.13%) Salesforce Administrator
11 15 (5.75%) CRM Business Analyst
12 13 (4.98%) Marketing Analyst
12 13 (4.98%) Marketing Business Analyst
13 11 (4.21%) E-Commerce Developer
13 11 (4.21%) Java E-Commerce Developer
13 11 (4.21%) Senior E-Commerce Developer
14 10 (3.83%) Web Developer
Libraries, Frameworks & Software Standards
1 34 (13.03%) XML
2 31 (11.88%) React
3 26 (9.96%) .NET
3 26 (9.96%) J2EE
3 26 (9.96%) JDBC
3 26 (9.96%) XSLT
4 25 (9.58%) Hibernate
4 25 (9.58%) JSP
4 25 (9.58%) Servlets
4 25 (9.58%) Spring
4 25 (9.58%) Struts
4 25 (9.58%) XML Schema
5 22 (8.43%) Web Services
6 18 (6.90%) Middleware
7 15 (5.75%) AngularJS
8 11 (4.21%) HTML
9 9 (3.45%) REST
9 9 (3.45%) SOAP
10 8 (3.07%) EDI
11 7 (2.68%) .NET Framework
Miscellaneous
1 34 (13.03%) Mobile App
2 24 (9.20%) Analytical Skills
3 13 (4.98%) Management Information System
4 11 (4.21%) Self-Motivation
4 11 (4.21%) User Experience
5 7 (2.68%) Enterprise Software
6 6 (2.30%) Data Centre
7 5 (1.92%) Driving Licence
7 5 (1.92%) Smartphone
8 4 (1.53%) Greenfield Project
9 3 (1.15%) Life Science
9 3 (1.15%) PMI
10 2 (0.77%) Virtual Team
11 1 (0.38%) Clustering
11 1 (0.38%) FMCG
11 1 (0.38%) Learning Management System
11 1 (0.38%) Social Media
Operating Systems
1 33 (12.64%) Android
2 26 (9.96%) Apple iOS
3 10 (3.83%) Windows
4 6 (2.30%) Linux
5 1 (0.38%) Unix
5 1 (0.38%) Windows 10
5 1 (0.38%) Windows Server
5 1 (0.38%) Windows Server 2012
Processes & Methodologies
1 78 (29.89%) Agile Software Development
2 51 (19.54%) ERP
3 44 (16.86%) E-Commerce
4 43 (16.48%) Workflow
5 37 (14.18%) Waterfall
6 35 (13.41%) Web Development
7 32 (12.26%) Stakeholder Management
8 26 (9.96%) Android Development
8 26 (9.96%) iOS Development
8 26 (9.96%) Multithreaded Programming
8 26 (9.96%) Multithreading
8 26 (9.96%) User Acceptance Testing
9 25 (9.58%) Mobile Application Development
10 24 (9.20%) Business Intelligence
11 23 (8.81%) Configure, Price, Quote (CPQ)
12 20 (7.66%) Customer Requirements
12 20 (7.66%) Migration
12 20 (7.66%) Project Management
13 18 (6.90%) Problem-Solving
13 18 (6.90%) Scrum
Programming Languages
1 93 (35.63%) SQL
2 49 (18.77%) Java
2 49 (18.77%) JavaScript
3 20 (7.66%) C#
4 11 (4.21%) Python
5 10 (3.83%) PHP
6 8 (3.07%) VB
7 7 (2.68%) PL/SQL
7 7 (2.68%) TypeScript
8 6 (2.30%) PowerShell
8 6 (2.30%) XAML
9 3 (1.15%) T-SQL
10 2 (0.77%) VBA
11 1 (0.38%) ActionScript
11 1 (0.38%) ActionScript 2.0
11 1 (0.38%) C
Qualifications
1 22 (8.43%) Degree
2 4 (1.53%) ISEB
2 4 (1.53%) PRINCE2 Certification
3 3 (1.15%) Computer Science Degree
3 3 (1.15%) PMI Certification
3 3 (1.15%) TOGAF Certification
4 2 (0.77%) ISTQB
5 1 (0.38%) A+ Certification
5 1 (0.38%) DBS Check
5 1 (0.38%) ITIL Certification
5 1 (0.38%) PRINCE2 Practitioner
Quality Assurance & Compliance
1 26 (9.96%) QA
2 12 (4.60%) GDPR
3 4 (1.53%) Data Quality
3 4 (1.53%) GMP
3 4 (1.53%) PMO
3 4 (1.53%) SLA
System Software
1 5 (1.92%) Hyper-V
2 4 (1.53%) VMware Infrastructure
3 2 (0.77%) Active Directory
3 2 (0.77%) Docker
Systems Management
1 1 (0.38%) Docker Swarm
1 1 (0.38%) Kubernetes
Vendors
1 78 (29.89%) Oracle
2 63 (24.14%) Microsoft
3 58 (22.22%) Salesforce.com
4 29 (11.11%) SAP
5 18 (6.90%) IBM
6 15 (5.75%) Tableau
7 8 (3.07%) Adobe
7 8 (3.07%) Google
8 7 (2.68%) Cognizant
8 7 (2.68%) MuleSoft
9 6 (2.30%) VMware
10 4 (1.53%) FIS
10 4 (1.53%) Red Hat
10 4 (1.53%) WorldPay
11 3 (1.15%) Pega
12 2 (0.77%) Citrix
12 2 (0.77%) Infor
12 2 (0.77%) Talend
12 2 (0.77%) TIBCO
12 2 (0.77%) Workday