Service Desk Team Leader Jobs in the East of England

Service Desk Team Lead
England > East of England

The median Service Desk Team Lead salary in the East of England is £34,750 per year according to job vacancies posted during the 6 months to 24 April 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
24 Apr 2024
Same period 2023 Same period 2022
Rank 204 221 254
Rank change year-on-year +17 +33 -69
Permanent jobs requiring a Service Desk Team Leader 12 24 24
As % of all permanent jobs advertised in the East of England 0.20% 0.43% 0.38%
As % of the Job Titles category 0.21% 0.51% 0.40%
Number of salaries quoted 12 19 22
10th Percentile - - -
25th Percentile £31,000 £29,000 £30,500
Median annual salary (50th Percentile) £34,750 £30,000 £31,000
Median % change year-on-year +15.83% -3.23% -15.07%
75th Percentile £45,000 £31,000 £34,125
90th Percentile £49,500 £52,500 £41,000
England median annual salary £37,500 £40,000 £35,000
% change year-on-year -6.25% +14.29% -6.67%

All Permanent IT Job Vacancies
East of England

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the East of England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the East of England with a recognized job title 5,662 4,726 5,973
% of permanent jobs with a recognized job title 93.90% 84.44% 94.11%
Number of salaries quoted 4,320 2,343 2,900
10th Percentile £25,809 £27,000 £26,750
25th Percentile £31,500 £37,250 £35,201
Median annual salary (50th Percentile) £47,500 £55,000 £50,000
Median % change year-on-year -13.64% +10.00% -
75th Percentile £63,750 £68,750 £65,000
90th Percentile £75,000 £83,750 £77,050
England median annual salary £54,000 £60,567 £60,000
% change year-on-year -10.84% +0.95% +9.09%

Service Desk Team Leader
Job Vacancy Trend in the East of England

Job postings that featured Service Desk Team Leader in the job title as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Desk Team Leader in the East of England

Service Desk Team Leader
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Service Desk Team Leader in the East of England.

Salary trend for Service Desk Team Leader in the East of England

Service Desk Team Leader
Salary Histogram in the East of England

Salary distribution for jobs citing Service Desk Team Leader in the East of England over the 6 months to 24 April 2024.

Salary histogram for Service Desk Team Leader in the East of England

Service Desk Team Leader
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Desk Team Leader within the East of England region over the 6 months to 24 April 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Essex +12 7 £45,000 -10.00%
Cambridgeshire 0 5 £32,000 +6.67% 1
Service Desk Team Leader
England

Service Desk Team Leader Skill Set
Top 30 Co-occurring Skills and Capabilities in the East of England

For the 6 months to 24 April 2024, Service Desk Team Leader job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the East of England region featuring Service Desk Team Leader in the job title.

1 10 (83.33%) ITIL
1 10 (83.33%) Microsoft
2 8 (66.67%) Service Management
2 8 (66.67%) Customer Service
3 6 (50.00%) Social Skills
3 6 (50.00%) Problem-Solving
3 6 (50.00%) Service Delivery
3 6 (50.00%) ITSM
3 6 (50.00%) Microsoft 365
4 5 (41.67%) QA
5 4 (33.33%) Analytical Skills
5 4 (33.33%) People Management
5 4 (33.33%) Windows
5 4 (33.33%) Incident Management
5 4 (33.33%) Active Directory
5 4 (33.33%) Microsoft Excel
5 4 (33.33%) Coaching
6 3 (25.00%) Mentoring
7 2 (16.67%) Windows 10
7 2 (16.67%) User Experience
7 2 (16.67%) Windows Server
7 2 (16.67%) Organisational Skills
7 2 (16.67%) SharePoint
7 2 (16.67%) Microsoft Exchange
7 2 (16.67%) DHCP
7 2 (16.67%) TCP/IP
7 2 (16.67%) VPN
7 2 (16.67%) DNS
7 2 (16.67%) SLA
7 2 (16.67%) Microsoft Certification

Service Desk Team Leader Skill Set
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (16.67%) Microsoft Exchange
1 2 (16.67%) SharePoint
Applications
1 4 (33.33%) Microsoft Excel
2 2 (16.67%) Microsoft Office
Cloud Services
1 6 (50.00%) Microsoft 365
2 2 (16.67%) OneDrive
2 2 (16.67%) SaaS
Communications & Networking
1 2 (16.67%) DHCP
1 2 (16.67%) DNS
1 2 (16.67%) Firewall
1 2 (16.67%) TCP/IP
1 2 (16.67%) VPN
General
1 6 (50.00%) Social Skills
2 4 (33.33%) Analytical Skills
3 2 (16.67%) Organisational Skills
Miscellaneous
1 2 (16.67%) Driving Licence
Operating Systems
1 4 (33.33%) Windows
2 2 (16.67%) Windows 10
2 2 (16.67%) Windows Server
Processes & Methodologies
1 10 (83.33%) ITIL
2 8 (66.67%) Customer Service
2 8 (66.67%) Service Management
3 6 (50.00%) ITSM
3 6 (50.00%) Problem-Solving
3 6 (50.00%) Service Delivery
4 4 (33.33%) Coaching
4 4 (33.33%) Incident Management
4 4 (33.33%) People Management
5 3 (25.00%) Mentoring
6 2 (16.67%) Change Management
6 2 (16.67%) IT Governance
6 2 (16.67%) Service Desk Management
6 2 (16.67%) User Experience
7 1 (8.33%) Customer Experience
7 1 (8.33%) Decision-Making
7 1 (8.33%) Line Management
7 1 (8.33%) Remote Monitoring and Management
7 1 (8.33%) Ticket Management
Qualifications
1 2 (16.67%) Degree
1 2 (16.67%) ITIL Certification
1 2 (16.67%) MCSE
1 2 (16.67%) Microsoft Certification
Quality Assurance & Compliance
1 5 (41.67%) QA
2 2 (16.67%) SLA
System Software
1 4 (33.33%) Active Directory
Systems Management
1 2 (16.67%) WSUS
Vendors
1 10 (83.33%) Microsoft