Customer Experience Jobs in the East of England

Customer Experience (CX)
England > East of England

The table below provides summary statistics for permanent job vacancies advertised in the East of England requiring Customer Experience skills. It includes a benchmarking guide to the annual salaries offered in vacancies that cited Customer Experience over the 6 months leading up to 15 May 2025, comparing them to the same period in the previous two years.

6 months to
15 May 2025
Same period 2024 Same period 2023
Rank 87 156 133
Rank change year-on-year +69 -23 -42
Permanent jobs citing Customer Experience 105 70 97
As % of all permanent jobs advertised in the East of England 3.10% 1.14% 1.85%
As % of the Processes & Methodologies category 3.30% 1.42% 1.95%
Number of salaries quoted 18 37 46
10th Percentile £28,125 £23,000 £25,500
25th Percentile £30,875 £31,198 £32,500
Median annual salary (50th Percentile) £32,500 £50,000 £40,500
Median % change year-on-year -35.00% +23.46% -19.00%
75th Percentile £58,438 £62,500 £62,688
90th Percentile £73,000 £81,250 £67,500
England median annual salary £45,000 £44,000 £61,180
% change year-on-year +2.27% -28.08% +1.97%

All Process and Methodology Skills
East of England

Customer Experience falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in the East of England.

Permanent vacancies with a requirement for process or methodology skills 3,184 4,923 4,972
As % of all permanent jobs advertised in the East of England 94.15% 80.52% 94.94%
Number of salaries quoted 1,470 3,695 2,158
10th Percentile £28,113 £25,809 £26,750
25th Percentile £37,500 £32,500 £37,500
Median annual salary (50th Percentile) £52,000 £50,000 £55,000
Median % change year-on-year +4.00% -9.09% +10.00%
75th Percentile £66,230 £65,000 £68,438
90th Percentile £76,000 £76,250 £82,500
England median annual salary £57,500 £55,000 £62,500
% change year-on-year +4.55% -12.00% +4.17%

Customer Experience
Job Vacancy Trend in the East of England

Job postings citing Customer Experience as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Customer Experience in the East of England

Customer Experience
Salary Trend in the East of England

3-month moving average salary quoted in jobs citing Customer Experience in the East of England.

Salary trend for Customer Experience in the East of England

Customer Experience
Salary Histogram in the East of England

Salary distribution for jobs citing Customer Experience in the East of England over the 6 months to 15 May 2025.

Salary histogram for Customer Experience in the East of England

Customer Experience
Job Locations in the East of England

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Experience within the East of England region over the 6 months to 15 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Suffolk +5 52 - - 5
Cambridgeshire +54 28 £62,500 +78.57% 40
Essex +30 18 £32,500 -25.71% 19
Bedfordshire -15 3 £28,750 -73.86% 12
Norfolk +19 2 £57,500 +150.00% 7
Hertfordshire +6 2 £67,500 +12.50% 42
Customer Experience
England

Customer Experience
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (4.76%) SharePoint
2 1 (0.95%) IBM Domino
2 1 (0.95%) Microsoft Exchange
Applications
1 53 (50.48%) Microsoft Office
2 26 (24.76%) Microsoft Excel
Business Applications
1 1 (0.95%) NetSuite
Cloud Services
1 10 (9.52%) SaaS
2 8 (7.62%) Google Workspace
3 5 (4.76%) Azure
4 3 (2.86%) AWS
5 2 (1.90%) GCP
6 1 (0.95%) GitHub
6 1 (0.95%) GitHub Actions
6 1 (0.95%) Microsoft 365
6 1 (0.95%) Serverless
Communications & Networking
1 5 (4.76%) Unified Communications
2 4 (3.81%) VoIP
3 2 (1.90%) DHCP
3 2 (1.90%) DNS
3 2 (1.90%) HTTP
3 2 (1.90%) SSL
3 2 (1.90%) TCP/IP
3 2 (1.90%) VPN
4 1 (0.95%) Cisco IOS
4 1 (0.95%) LAN
4 1 (0.95%) WAN
Database & Business Intelligence
1 3 (2.86%) NoSQL
2 1 (0.95%) GIS
2 1 (0.95%) PostgreSQL
2 1 (0.95%) Relational Database
Development Applications
1 4 (3.81%) JIRA
General
1 57 (54.29%) Social Skills
2 26 (24.76%) Electronics
3 19 (18.10%) Finance
4 18 (17.14%) Analytical Skills
5 8 (7.62%) Local Government
5 8 (7.62%) Manufacturing
5 8 (7.62%) Public Sector
6 5 (4.76%) Influencing Skills
6 5 (4.76%) Presentation Skills
7 3 (2.86%) Retail
8 1 (0.95%) Automotive
8 1 (0.95%) Banking
8 1 (0.95%) French Language
8 1 (0.95%) Games
8 1 (0.95%) German Language
8 1 (0.95%) Inclusion and Diversity
8 1 (0.95%) Marketing
Job Titles
1 50 (47.62%) Account Executive
2 14 (13.33%) Junior
3 11 (10.48%) Lead
3 11 (10.48%) Technical Support
4 10 (9.52%) Analyst
5 8 (7.62%) Delivery Project Manager
5 8 (7.62%) Project Manager
5 8 (7.62%) Software Delivery Project Manager
5 8 (7.62%) Software Project Manager
5 8 (7.62%) Support Technician
6 7 (6.67%) 1st Line Support
7 6 (5.71%) Support Team Leader
7 6 (5.71%) Team Leader
8 5 (4.76%) Head of Operations
8 5 (4.76%) Logistics Analyst
8 5 (4.76%) Logistics Specialist
8 5 (4.76%) Process Analyst
9 3 (2.86%) Graduate
9 3 (2.86%) Graduate Analyst
9 3 (2.86%) Operations Manager
Libraries, Frameworks & Software Standards
1 2 (1.90%) AngularJS
1 2 (1.90%) Elastic Stack
1 2 (1.90%) JSON
1 2 (1.90%) OAuth
1 2 (1.90%) React
1 2 (1.90%) REST
1 2 (1.90%) SOAP
1 2 (1.90%) XML
2 1 (0.95%) Node.js
2 1 (0.95%) RESTful
2 1 (0.95%) Restlet
2 1 (0.95%) Ruby on Rails
2 1 (0.95%) Vue
2 1 (0.95%) YAML
Miscellaneous
1 34 (32.38%) Self-Motivation
2 7 (6.67%) Management Information System
3 3 (2.86%) Product Ownership
3 3 (2.86%) Renewable Energy
4 2 (1.90%) Driving Licence
5 1 (0.95%) EPoS
5 1 (0.95%) Mobile App
5 1 (0.95%) Tandem
Operating Systems
1 4 (3.81%) Windows
2 3 (2.86%) Mac OS
3 2 (1.90%) Linux
4 1 (0.95%) Android
Processes & Methodologies
1 71 (67.62%) Customer Service
2 55 (52.38%) Business Development
3 51 (48.57%) Business Enablement
4 26 (24.76%) Time Management
5 25 (23.81%) Technology Enablement
6 23 (21.90%) Problem-Solving
7 21 (20.00%) Service Delivery
8 19 (18.10%) Coaching
9 17 (16.19%) Continuous Improvement
10 10 (9.52%) Agile
10 10 (9.52%) Business Strategy
10 10 (9.52%) ITIL
11 9 (8.57%) PRINCE2
11 9 (8.57%) Process Improvement
12 8 (7.62%) Budget Management
12 8 (7.62%) Business Transformation
12 8 (7.62%) Change Management
12 8 (7.62%) Project Management
12 8 (7.62%) Stakeholder Management
12 8 (7.62%) Technical Analysis
Programming Languages
1 9 (8.57%) SQL
2 2 (1.90%) JavaScript
3 1 (0.95%) Java
3 1 (0.95%) PL/SQL
3 1 (0.95%) Python
3 1 (0.95%) Ruby
Qualifications
1 30 (28.57%) Degree
2 8 (7.62%) NVQ Level 4
3 4 (3.81%) A+ Certification
4 3 (2.86%) Master's Degree
5 2 (1.90%) Azure Certification
5 2 (1.90%) CompTIA Security+
5 2 (1.90%) Microsoft Certification
5 2 (1.90%) Network+ Certification
5 2 (1.90%) Security Cleared
6 1 (0.95%) Computer Science Degree
6 1 (0.95%) ITIL Certification
Quality Assurance & Compliance
1 9 (8.57%) SLA
2 1 (0.95%) COBIT
System Software
1 1 (0.95%) Active Directory
1 1 (0.95%) Docker
Systems Management
1 2 (1.90%) Graylog
Vendors
1 35 (33.33%) Microsoft
2 25 (23.81%) YouTube
3 10 (9.52%) Google
4 8 (7.62%) Salesforce
5 5 (4.76%) Cisco
6 4 (3.81%) Genesys
7 2 (1.90%) Freshdesk
7 2 (1.90%) Splunk
8 1 (0.95%) JDA
8 1 (0.95%) Palo Alto