1st/2nd Line Support Engineer Jobs

1st/2nd Line Support Engineer
UK

The median 1st/2nd Line Support Engineer salary in the UK is £29,500 per year according to job vacancies posted during the 6 months to 4 May 2024.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
4 May 2024
Same period 2023 Same period 2022
Rank 836 926 1138
Rank change year-on-year +90 +212 -256
Permanent jobs requiring a 1st/2nd Line Support Engineer 75 73 75
As % of all permanent jobs advertised in the UK 0.076% 0.070% 0.048%
As % of the Job Titles category 0.080% 0.077% 0.050%
Number of salaries quoted 74 69 74
10th Percentile £23,000 £23,100 £23,500
25th Percentile £26,125 £26,250 £26,250
Median annual salary (50th Percentile) £29,500 £28,000 £28,000
Median % change year-on-year +5.36% - +12.00%
75th Percentile £34,250 £33,750 £33,750
90th Percentile £39,400 £36,650 £52,250
UK excluding London median annual salary £28,000 £28,000 £27,500
% change year-on-year - +1.82% +10.00%

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 93,212 94,769 150,357
% of permanent jobs with a recognized job title 94.62% 91.51% 96.09%
Number of salaries quoted 66,814 59,630 85,382
10th Percentile £28,500 £32,500 £32,500
25th Percentile £38,500 £45,000 £42,500
Median annual salary (50th Percentile) £52,500 £60,000 £60,000
Median % change year-on-year -12.50% - +9.09%
75th Percentile £71,250 £81,250 £78,750
90th Percentile £90,000 £100,000 £96,225
UK excluding London median annual salary £50,000 £53,000 £50,000
% change year-on-year -5.66% +6.00% +5.26%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer.

Salary trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support Engineer over the 6 months to 4 May 2024.

Salary histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 4 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +88 70 £30,000 +6.19% 11
UK excluding London -4 53 £28,000 - 8
London +120 25 £33,500 +3.08% 2
North of England +50 19 £28,500 +4.59% 2
North West +29 19 £28,500 +3.64% 2
Work from Home +81 17 £32,500 +12.07% 3
East of England +28 11 £40,000 +40.35%
South East -2 11 £27,000 -1.82% 2
Midlands +18 5 £27,000 -0.92% 1
Scotland -61 4 £29,000 +3.57%
East Midlands - 4 £26,250 - 1
South West -27 2 £24,000 -30.43% 3
West Midlands +13 1 £27,000 -0.92%
Northern Ireland - 1 £35,000 -

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 4 May 2024, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Engineer in the job title.

1 60 (80.00%) Active Directory
2 55 (73.33%) Windows
2 55 (73.33%) Microsoft 365
3 48 (64.00%) Microsoft
4 47 (62.67%) Social Skills
5 45 (60.00%) Windows 10
6 31 (41.33%) Microsoft Office
7 22 (29.33%) SharePoint
7 22 (29.33%) Problem-Solving
8 19 (25.33%) EPoS
8 19 (25.33%) Wi-Fi
8 19 (25.33%) Analytical Skills
9 18 (24.00%) Organisational Skills
10 17 (22.67%) Customer Service
11 16 (21.33%) Microsoft Exchange
12 13 (17.33%) DNS
13 11 (14.67%) Azure
14 10 (13.33%) Microsoft Intune
14 10 (13.33%) Entra ID
15 9 (12.00%) Degree
15 9 (12.00%) Firewall
16 8 (10.67%) TCP/IP
16 8 (10.67%) VLAN
17 7 (9.33%) Microsoft Certification
17 7 (9.33%) Finance
17 7 (9.33%) VMware
18 6 (8.00%) DHCP
18 6 (8.00%) Incident Management
18 6 (8.00%) Continuous Improvement
18 6 (8.00%) OneDrive

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 22 (29.33%) SharePoint
2 16 (21.33%) Microsoft Exchange
3 1 (1.33%) Skype for Business
Applications
1 31 (41.33%) Microsoft Office
2 3 (4.00%) Microsoft Excel
3 2 (2.67%) Spreadsheet
Business Applications
1 2 (2.67%) Remedy ITSM
Cloud Services
1 55 (73.33%) Microsoft 365
2 11 (14.67%) Azure
3 10 (13.33%) Entra ID
4 6 (8.00%) OneDrive
Communications & Networking
1 19 (25.33%) Wi-Fi
2 13 (17.33%) DNS
3 9 (12.00%) Firewall
4 8 (10.67%) TCP/IP
4 8 (10.67%) VLAN
5 6 (8.00%) DHCP
6 5 (6.67%) Remote Desktop
7 3 (4.00%) Unified Communications
8 2 (2.67%) LAN
8 2 (2.67%) WAN
9 1 (1.33%) Cisco IOS
9 1 (1.33%) HTTP
9 1 (1.33%) Internet
9 1 (1.33%) NAS
9 1 (1.33%) SAN
9 1 (1.33%) Skype
9 1 (1.33%) SSL
9 1 (1.33%) Telepresence
9 1 (1.33%) VPN
9 1 (1.33%) Wireless
Database & Business Intelligence
1 1 (1.33%) SQL Server
General
1 47 (62.67%) Social Skills
2 19 (25.33%) Analytical Skills
3 18 (24.00%) Organisational Skills
4 7 (9.33%) Finance
5 3 (4.00%) Inclusion and Diversity
6 2 (2.67%) Telecoms
7 1 (1.33%) Automotive
7 1 (1.33%) Banking
7 1 (1.33%) Electronics
7 1 (1.33%) Legal
7 1 (1.33%) Manufacturing
7 1 (1.33%) Marketing
7 1 (1.33%) Pharmaceutical
7 1 (1.33%) Public Sector
7 1 (1.33%) Retail
Libraries, Frameworks & Software Standards
1 1 (1.33%) CSS
1 1 (1.33%) XML
Miscellaneous
1 19 (25.33%) EPoS
2 5 (6.67%) Driving Licence
3 3 (4.00%) Apple TV
4 1 (1.33%) Self-Motivation
4 1 (1.33%) Tandem
4 1 (1.33%) Team-Oriented Environment
4 1 (1.33%) Video Conferencing
Operating Systems
1 55 (73.33%) Windows
2 45 (60.00%) Windows 10
3 5 (6.67%) Android
3 5 (6.67%) Windows Server
4 3 (4.00%) Windows 7
5 2 (2.67%) Linux
5 2 (2.67%) Windows Server 2012
6 1 (1.33%) Mac OS
Processes & Methodologies
1 22 (29.33%) Problem-Solving
2 17 (22.67%) Customer Service
3 6 (8.00%) Continuous Improvement
3 6 (8.00%) Incident Management
4 5 (6.67%) Email Filtering
4 5 (6.67%) ITIL
4 5 (6.67%) Kalman Filter
4 5 (6.67%) Service Delivery
4 5 (6.67%) Time Management
5 4 (5.33%) Mobile Device Management
5 4 (5.33%) Proactive Maintenance
6 3 (4.00%) Computer Science
7 2 (2.67%) IT Strategy
7 2 (2.67%) ITSM
7 2 (2.67%) User Experience
8 1 (1.33%) Antivirus Management
8 1 (1.33%) Fintech
8 1 (1.33%) Hardware Maintenance
8 1 (1.33%) Server Management
8 1 (1.33%) Storage Management
Programming Languages
1 5 (6.67%) PowerShell
2 1 (1.33%) JavaScript
2 1 (1.33%) SQL
Qualifications
1 9 (12.00%) Degree
2 7 (9.33%) Microsoft Certification
3 5 (6.67%) A+ Certification
4 4 (5.33%) MCDST
5 2 (2.67%) Azure Certification
5 2 (2.67%) Computer Science Degree
6 1 (1.33%) ITIL Foundation Certificate
6 1 (1.33%) Master's Degree
6 1 (1.33%) MBA
6 1 (1.33%) Network+ Certification
Quality Assurance & Compliance
1 5 (6.67%) SLA
System Software
1 60 (80.00%) Active Directory
Systems Management
1 10 (13.33%) Microsoft Intune
2 3 (4.00%) SCCM
3 1 (1.33%) Backup Exec
Vendors
1 48 (64.00%) Microsoft
2 7 (9.33%) VMware
3 4 (5.33%) Apple
4 3 (4.00%) Barracuda Networks
5 2 (2.67%) Cisco
5 2 (2.67%) Dell
5 2 (2.67%) Remedy
5 2 (2.67%) ServiceNow
6 1 (1.33%) ESET
6 1 (1.33%) Polycom
6 1 (1.33%) SAP
6 1 (1.33%) Sophos
6 1 (1.33%) Veritas