1st/2nd Line Support Engineer
UK
The median 1st/2nd Line Support Engineer salary in the UK is £31,500 per year, according to job vacancies posted during the 6 months leading to 14 January 2026.
The table below compares current salary benchmarking and summary statistics with the previous two years.
| 6 months to 14 Jan 2026 |
Same period 2025 | Same period 2024 | |
|---|---|---|---|
| Rank | 626 | 671 | 669 |
| Rank change year-on-year | +45 | -2 | +250 |
| Permanent jobs requiring a 1st/2nd Line Support Engineer | 27 | 28 | 52 |
| As % of all permanent jobs in the UK | 0.045% | 0.052% | 0.093% |
| As % of the Job Titles category | 0.050% | 0.056% | 0.098% |
| Number of salaries quoted | 24 | 28 | 52 |
| 10th Percentile | £28,250 | £26,000 | £24,250 |
| 25th Percentile | £29,250 | £31,250 | £26,000 |
| Median annual salary (50th Percentile) | £31,500 | £38,000 | £29,000 |
| Median % change year-on-year | -17.11% | +31.03% | -3.33% |
| 75th Percentile | £40,000 | £57,500 | £35,000 |
| 90th Percentile | £41,750 | - | £38,000 |
| UK excluding London median annual salary | £30,000 | £31,500 | £28,500 |
| % change year-on-year | -4.76% | +10.53% | +1.79% |
All Permanent IT Job Roles
UK
For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.
| Permanent vacancies in the UK with a recognized job title | 54,426 | 49,714 | 53,040 |
| % of permanent jobs with a recognized job title | 90.72% | 92.90% | 95.25% |
| Number of salaries quoted | 33,710 | 25,743 | 40,880 |
| 10th Percentile | £28,500 | £33,625 | £30,000 |
| 25th Percentile | £37,000 | £45,000 | £41,250 |
| Median annual salary (50th Percentile) | £55,000 | £60,000 | £57,500 |
| Median % change year-on-year | -8.33% | +4.35% | -4.17% |
| 75th Percentile | £75,000 | £78,750 | £77,500 |
| 90th Percentile | £95,000 | £97,500 | £96,250 |
| UK excluding London median annual salary | £50,000 | £52,609 | £50,000 |
| % change year-on-year | -4.96% | +5.22% | -5.25% |
1st/2nd Line Support Engineer
Job Vacancy Trend
Historical trend showing the proportion of permanent IT job postings featuring '1st/2nd Line Support Engineer' in the job title relative to all permanent IT jobs advertised.
1st/2nd Line Support Engineer
Salary Trend
Salary distribution trend for 1st/2nd Line Support Engineer job vacancies in the UK.
1st/2nd Line Support Engineer
Salary Histogram
Salary distribution for jobs citing 1st/2nd Line Support Engineer over the 6 months to 14 January 2026.
1st/2nd Line Support Engineer
Top 11 Job Locations
The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 14 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.
| Location | Rank Change on Same Period Last Year |
Matching Permanent IT Job Ads |
Median Salary Past 6 Months |
Median Salary % Change on Same Period Last Year |
Live Jobs |
|---|---|---|---|---|---|
| England | +59 | 23 | £30,000 | -25.47% | 8 |
| UK excluding London | +68 | 22 | £30,000 | -4.76% | 11 |
| South East | +45 | 11 | £30,000 | -18.92% | 4 |
| London | +42 | 5 | £40,000 | -27.27% | |
| Scotland | +9 | 4 | £40,000 | +50.94% | 3 |
| Work from Home | +66 | 3 | £31,500 | -3.08% | 3 |
| Midlands | +24 | 3 | £31,500 | +36.96% | 1 |
| East Midlands | -5 | 3 | £31,500 | +36.96% | |
| North of England | +8 | 2 | - | - | |
| Yorkshire | -10 | 2 | - | - | |
| South West | - | 2 | £27,000 | - | 2 |
1st/2nd Line Support Engineer Skill Set
Top 30 Co-Occurring Skills & Capabilities
For the 6 months to 14 January 2026, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Engineer in the job title.
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1st/2nd Line Support Engineer Skill Set
Co-Occurring Skills & Capabilities by Category
The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category: