1st/2nd Line Support Engineer Jobs

1st/2nd Line Support Engineer
UK

The median 1st/2nd Line Support Engineer salary in the UK is £33,250 per year according to job vacancies posted during the 6 months to 9 December 2023.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

6 months to
9 Dec 2023
Same period 2022 Same period 2021
Rank 678 989 977
Rank change year-on-year +311 -12 -246
Permanent jobs requiring a 1st/2nd Line Support Engineer 51 89 93
As % of all permanent jobs advertised in the UK 0.098% 0.073% 0.073%
As % of the Job Titles category 0.10% 0.076% 0.076%
Number of salaries quoted 50 85 88
10th Percentile £25,700 £24,300 £21,950
25th Percentile £26,437 £26,250 £23,500
Median annual salary (50th Percentile) £33,250 £30,000 £26,000
Median % change year-on-year +10.83% +15.38% +1.96%
75th Percentile £38,000 £37,250 £31,313
90th Percentile £38,950 £40,000 £39,425
UK excluding London median annual salary £29,000 £29,500 £25,000
% change year-on-year -1.69% +18.00% -

All Permanent IT Job Vacancies
UK

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the UK with a recognized job title 49,748 116,938 121,615
% of permanent jobs with a recognized job title 95.41% 95.42% 95.23%
Number of salaries quoted 36,451 73,675 84,434
10th Percentile £31,250 £32,750 £32,250
25th Percentile £42,500 £45,000 £42,500
Median annual salary (50th Percentile) £60,000 £60,000 £57,500
Median % change year-on-year - +4.35% +4.55%
75th Percentile £80,000 £81,250 £77,500
90th Percentile £97,500 £98,750 £95,000
UK excluding London median annual salary £52,500 £52,500 £50,000
% change year-on-year - +5.00% +5.26%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer.

Salary trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support Engineer over the 6 months to 9 December 2023.

Salary histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 13 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 9 December 2023. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England +311 48 £34,000 +13.33% 8
UK excluding London +224 41 £29,000 -1.69% 9
East of England +137 23 £34,000 -9.33%
Work from Home +240 11 £29,000 -17.73%
London +245 10 £45,000 +38.46% 2
North of England +141 7 £26,500 +3.92% 3
North West +131 7 £26,500 -3.64% 3
South East +137 6 £27,963 -0.13% 3
Scotland +29 2 £29,000 - 3
Midlands +123 1 £25,000 -9.91%
South West +76 1 £26,500 -27.40%
East Midlands +51 1 £25,000 -12.28%
Wales - 1 £35,000 -

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring Skills and Capabilities

For the 6 months to 9 December 2023, 1st/2nd Line Support Engineer job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Engineer in the job title.

1 43 (84.31%) Active Directory
2 41 (80.39%) Windows
3 40 (78.43%) Microsoft 365
4 37 (72.55%) Social Skills
5 29 (56.86%) Microsoft
6 25 (49.02%) ServiceNow
7 22 (43.14%) Windows Server
7 22 (43.14%) Remedy
8 20 (39.22%) Microsoft Office
9 16 (31.37%) Azure
10 15 (29.41%) Customer Service
11 14 (27.45%) DNS
12 13 (25.49%) DHCP
13 12 (23.53%) VPN
14 10 (19.61%) Android
14 10 (19.61%) Data Centre
15 9 (17.65%) Windows 10
15 9 (17.65%) PowerShell
16 8 (15.69%) ITIL
16 8 (15.69%) Microsoft Certification
17 7 (13.73%) VMware
17 7 (13.73%) Service Delivery
17 7 (13.73%) ITSM
17 7 (13.73%) Finance
17 7 (13.73%) Windows 7
17 7 (13.73%) Driving Licence
17 7 (13.73%) Problem-Solving
18 6 (11.76%) Entra ID
18 6 (11.76%) Remote Desktop
18 6 (11.76%) Degree

1st/2nd Line Support Engineer Skill Set
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 6 (11.76%) SharePoint
2 3 (5.88%) MS Exchange
3 1 (1.96%) CMS
Applications
1 20 (39.22%) Microsoft Office
2 3 (5.88%) Spreadsheet
Business Applications
1 4 (7.84%) Remedy ITSM
2 1 (1.96%) Elite 3E
Cloud Services
1 40 (78.43%) Microsoft 365
2 16 (31.37%) Azure
3 6 (11.76%) Entra ID
4 1 (1.96%) Google Workspace
4 1 (1.96%) OneDrive
Communications & Networking
1 14 (27.45%) DNS
2 13 (25.49%) DHCP
3 12 (23.53%) VPN
4 6 (11.76%) Remote Desktop
5 4 (7.84%) Firewall
5 4 (7.84%) VLAN
6 3 (5.88%) LAN
6 3 (5.88%) WAN
7 2 (3.92%) TCP/IP
7 2 (3.92%) Wireless
8 1 (1.96%) ADSL
8 1 (1.96%) Broadband
8 1 (1.96%) DKIM
8 1 (1.96%) DMARC
8 1 (1.96%) PABX
8 1 (1.96%) Softphone
Development Applications
1 2 (3.92%) JIRA
General
1 37 (72.55%) Social Skills
2 7 (13.73%) Finance
3 4 (7.84%) Analytical Skills
3 4 (7.84%) Inclusion and Diversity
4 2 (3.92%) Telecoms
5 1 (1.96%) Organisational Skills
Libraries, Frameworks & Software Standards
1 1 (1.96%) FIX Protocol
Miscellaneous
1 10 (19.61%) Data Centre
2 7 (13.73%) Driving Licence
3 2 (3.92%) Apple TV
4 1 (1.96%) Blackberry
4 1 (1.96%) iPad
4 1 (1.96%) iPhone
4 1 (1.96%) Self-Motivation
Operating Systems
1 41 (80.39%) Windows
2 22 (43.14%) Windows Server
3 10 (19.61%) Android
4 9 (17.65%) Windows 10
5 7 (13.73%) Windows 7
6 3 (5.88%) Linux
6 3 (5.88%) Mac OS
6 3 (5.88%) Windows Server 2012
7 2 (3.92%) Apple iOS
8 1 (1.96%) Ubuntu
Processes & Methodologies
1 15 (29.41%) Customer Service
2 8 (15.69%) ITIL
3 7 (13.73%) ITSM
3 7 (13.73%) Problem-Solving
3 7 (13.73%) Service Delivery
4 5 (9.80%) User Experience
5 3 (5.88%) Continuous Improvement
5 3 (5.88%) Incident Management
6 2 (3.92%) Mobile Device Management
6 2 (3.92%) Proactive Maintenance
7 1 (1.96%) Break/Fix
7 1 (1.96%) Cryptocurrency
7 1 (1.96%) Customer Experience
7 1 (1.96%) Decision-Making
7 1 (1.96%) Kalman Filter
7 1 (1.96%) Network Monitoring
7 1 (1.96%) Proactive Monitoring
7 1 (1.96%) Server Building
7 1 (1.96%) Service Desk Management
7 1 (1.96%) Ticket Management
Programming Languages
1 9 (17.65%) PowerShell
Qualifications
1 8 (15.69%) Microsoft Certification
2 6 (11.76%) Degree
3 4 (7.84%) Azure Certification
4 3 (5.88%) A+ Certification
4 3 (5.88%) BPSS Clearance
5 2 (3.92%) MCDST
5 2 (3.92%) Network+ Certification
6 1 (1.96%) CCNA
6 1 (1.96%) Cisco Certification
6 1 (1.96%) ITIL Certification
6 1 (1.96%) MCITP
Quality Assurance & Compliance
1 6 (11.76%) SLA
2 3 (5.88%) QA
System Software
1 43 (84.31%) Active Directory
2 3 (5.88%) VMware Infrastructure
3 1 (1.96%) Hyper-V
3 1 (1.96%) Virtual Machines
3 1 (1.96%) VMware ESXi
3 1 (1.96%) vSphere
Systems Management
1 6 (11.76%) SCCM
2 5 (9.80%) Microsoft Intune
Vendors
1 29 (56.86%) Microsoft
2 25 (49.02%) ServiceNow
3 22 (43.14%) Remedy
4 7 (13.73%) VMware
5 3 (5.88%) Dell
6 2 (3.92%) Apple
6 2 (3.92%) Barracuda Networks
6 2 (3.92%) Cisco
7 1 (1.96%) Adobe
7 1 (1.96%) Bloomberg
7 1 (1.96%) Citrix
7 1 (1.96%) Google
7 1 (1.96%) iManage
7 1 (1.96%) Intapp
7 1 (1.96%) Refinitiv
7 1 (1.96%) Reuters
7 1 (1.96%) Sophos
7 1 (1.96%) Sun