Period
to

The median annual salary for a 1st/2nd Line Support Engineer was £29,750 in advertised job vacancies during the 6 months to 8 August 2022.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

1st/2nd Line Support Engineer
UK
6 months to
8 Aug 2022
Same period 2021 Same period 2020
Rank 1153 951 742
Rank change year-on-year -202 -209 +232
Permanent jobs requiring a 1st/2nd Line Support Engineer 74 60 51
As % of all permanent jobs advertised in the UK 0.043% 0.053% 0.078%
As % of the Job Titles category 0.047% 0.058% 0.083%
Number of salaries quoted 74 56 41
10th Percentile £23,950 £21,000 £21,000
25th Percentile £26,250 £23,500 £23,000
Median annual salary (50th Percentile) £29,750 £25,500 £26,500
Median % change year-on-year +16.67% -3.77% -1.85%
75th Percentile £35,375 £32,313 £28,750
90th Percentile £48,750 £34,750 £31,500
UK excluding London median annual salary £28,000 £24,000 £25,750
% change year-on-year +16.67% -6.80% +0.98%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
UK
Permanent vacancies in the UK with a recognized job title 157,044 103,898 61,800
% of permanent IT jobs with a recognized job title 91.94% 91.14% 94.93%
Number of salaries quoted 84,149 73,476 50,466
10th Percentile £32,500 £31,750 £31,250
25th Percentile £43,500 £41,250 £40,000
Median annual salary (50th Percentile) £60,000 £55,000 £55,000
Median % change year-on-year +9.09% - +10.00%
75th Percentile £78,750 £75,000 £72,500
90th Percentile £95,000 £90,000 £88,750
UK excluding London median annual salary £52,000 £47,500 £47,500
% change year-on-year +9.47% - +5.56%

1st/2nd Line Support Engineer
Job Vacancy Trend

Job postings that featured 1st/2nd Line Support Engineer in the job title as a proportion of all IT jobs advertised.

Job vacancy trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Salary Trend

3-month moving average salary quoted in jobs citing 1st/2nd Line Support Engineer.

Salary trend for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Salary Histogram

Salary distribution for jobs citing 1st/2nd Line Support Engineer over the 6 months to 8 August 2022.

Salary histogram for 1st/2nd Line Support Engineer in the UK

1st/2nd Line Support Engineer
Top 14 Job Locations

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 1st/2nd Line Support Engineer within the UK over the 6 months to 8 August 2022. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
England -185 73 £30,000 +20.00% 16
UK excluding London -107 39 £28,000 +16.67% 16
London -176 35 £32,500 - 1
Work from Home -203 26 £34,500 +23.21% 3
South East -45 18 £27,750 +0.91% 5
East of England -65 8 £36,250 +64.77%
South West -22 4 £26,250 +5.00% 6
Midlands -48 4 £25,750 +5.75%
North of England -75 4 £24,000 - 4
East Midlands -11 3 £27,500 +14.58%
Yorkshire -26 2 £23,250 -1.06% 2
North West -65 2 £27,000 +12.50% 1
West Midlands -52 1 £24,000 -3.42%
Scotland - 1 £24,000 - 1

1st/2nd Line Support Engineer Skill Set
Top 30 Co-occurring IT Skills

For the 6 months to 8 August 2022, 1st/2nd Line Support Engineer job roles required the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads featuring 1st/2nd Line Support Engineer in the job title.

1 50 (67.57%) Microsoft 365
1 50 (67.57%) Microsoft
2 48 (64.86%) Windows
3 45 (60.81%) Active Directory
4 31 (41.89%) Social Skills
5 30 (40.54%) Microsoft Office
6 29 (39.19%) Windows Server
7 18 (24.32%) Windows 10
8 17 (22.97%) Azure
9 15 (20.27%) Problem-Solving
10 14 (18.92%) Finance
10 14 (18.92%) Service Delivery
11 11 (14.86%) Microsoft Excel
11 11 (14.86%) SLA
11 11 (14.86%) Windows Server 2016
12 10 (13.51%) Microsoft Certification
12 10 (13.51%) ITIL
12 10 (13.51%) SCCM
13 9 (12.16%) VPN
14 8 (10.81%) DNS
14 8 (10.81%) Cisco
14 8 (10.81%) Degree
14 8 (10.81%) Windows 7
15 7 (9.46%) Incident Management
15 7 (9.46%) IP Telephony
15 7 (9.46%) Citrix
15 7 (9.46%) SharePoint
15 7 (9.46%) TCP/IP
15 7 (9.46%) Firewall
15 7 (9.46%) Reuters

1st/2nd Line Support Engineer Skill Set
Co-occurring IT Skills by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 7 (9.46%) SharePoint
2 5 (6.76%) MS Exchange
3 3 (4.05%) Exchange Server 2013
4 1 (1.35%) Confluence
Applications
1 30 (40.54%) Microsoft Office
2 11 (14.86%) Microsoft Excel
3 4 (5.41%) Acrobat
4 2 (2.70%) Microsoft Project
5 1 (1.35%) Adobe Creative Suite
5 1 (1.35%) Microsoft PowerPoint
5 1 (1.35%) MS Visio
Business Applications
1 2 (2.70%) Visualfiles
Cloud Services
1 50 (67.57%) Microsoft 365
2 17 (22.97%) Azure
3 6 (8.11%) AWS
4 4 (5.41%) Azure Active Directory
5 2 (2.70%) Dynamics 365
5 2 (2.70%) Mimecast
6 1 (1.35%) Azure Storage
6 1 (1.35%) OneDrive
6 1 (1.35%) Power Platform
Communications & Networking
1 9 (12.16%) VPN
2 8 (10.81%) DNS
3 7 (9.46%) Firewall
3 7 (9.46%) IP Telephony
3 7 (9.46%) TCP/IP
3 7 (9.46%) Wireless
4 6 (8.11%) DHCP
4 6 (8.11%) LAN
5 5 (6.76%) WAN
6 3 (4.05%) VLAN
7 2 (2.70%) Unified Communications
7 2 (2.70%) WebEx
7 2 (2.70%) Wi-Fi
8 1 (1.35%) Wireshark
Database & Business Intelligence
1 4 (5.41%) SQL Server
2 1 (1.35%) Azure SQL Database
2 1 (1.35%) Power BI
Development Applications
1 4 (5.41%) JIRA
General
1 31 (41.89%) Social Skills
2 14 (18.92%) Finance
3 6 (8.11%) Law
4 5 (6.76%) Banking
4 5 (6.76%) Italian Language
5 2 (2.70%) Legal
5 2 (2.70%) Organisational Skills
6 1 (1.35%) Documentation Skills
6 1 (1.35%) Manufacturing
6 1 (1.35%) Marketing
6 1 (1.35%) Retail
6 1 (1.35%) Telecoms
Miscellaneous
1 4 (5.41%) Smartphone
1 4 (5.41%) Video Conferencing
2 2 (2.70%) Driving Licence
2 2 (2.70%) Handset
3 1 (1.35%) Digital Media
3 1 (1.35%) Management Information System
3 1 (1.35%) Self-Motivation
3 1 (1.35%) User Experience
3 1 (1.35%) Virtual Team
Operating Systems
1 48 (64.86%) Windows
2 29 (39.19%) Windows Server
3 18 (24.32%) Windows 10
4 11 (14.86%) Windows Server 2016
5 8 (10.81%) Windows 7
6 6 (8.11%) Windows 8
6 6 (8.11%) Windows Server 2012
7 5 (6.76%) Windows Server 2019
8 4 (5.41%) Android
8 4 (5.41%) Apple iOS
8 4 (5.41%) Windows Server 2008
9 3 (4.05%) Windows Server 2003
9 3 (4.05%) Windows Vista
9 3 (4.05%) Windows XP
10 2 (2.70%) Mac OS
11 1 (1.35%) Mac OS X
11 1 (1.35%) VMS
Processes & Methodologies
1 15 (20.27%) Problem-Solving
2 14 (18.92%) Service Delivery
3 10 (13.51%) ITIL
4 7 (9.46%) Incident Management
4 7 (9.46%) Migration
5 6 (8.11%) ITSM
6 5 (6.76%) Change Control
6 5 (6.76%) Continuous Improvement
7 4 (5.41%) Mobile Device Management
7 4 (5.41%) Workflow
8 3 (4.05%) Asset Management
8 3 (4.05%) Business Intelligence
8 3 (4.05%) Decision-Making
8 3 (4.05%) Fintech
8 3 (4.05%) Line Management
9 2 (2.70%) Case Management
9 2 (2.70%) Security Patching
9 2 (2.70%) Service Management
10 1 (1.35%) Data Loss Prevention
10 1 (1.35%) Quantitative Trading
Programming Languages
1 4 (5.41%) PowerShell
1 4 (5.41%) SQL
2 3 (4.05%) Bash
3 1 (1.35%) C
Qualifications
1 10 (13.51%) Microsoft Certification
2 8 (10.81%) Degree
3 5 (6.76%) MCP
4 3 (4.05%) MCSA
4 3 (4.05%) MCSE
5 1 (1.35%) CCNA
5 1 (1.35%) Cisco Certification
5 1 (1.35%) DBS Check
5 1 (1.35%) ITIL Foundation Certificate
Quality Assurance & Compliance
1 11 (14.86%) SLA
2 1 (1.35%) GDPR
System Software
1 45 (60.81%) Active Directory
2 1 (1.35%) Hyper-V
2 1 (1.35%) KVM
2 1 (1.35%) Virtual Machines
2 1 (1.35%) VMware Infrastructure
Systems Management
1 10 (13.51%) SCCM
2 6 (8.11%) Microsoft Intune
3 2 (2.70%) Nessus
4 1 (1.35%) Single Sign-On
4 1 (1.35%) Sysprep
4 1 (1.35%) vCenter Server
Vendors
1 50 (67.57%) Microsoft
2 8 (10.81%) Cisco
3 7 (9.46%) Bloomberg
3 7 (9.46%) Citrix
3 7 (9.46%) Reuters
4 6 (8.11%) VMware
5 5 (6.76%) Adobe
5 5 (6.76%) Apple
5 5 (6.76%) Dell
6 3 (4.05%) Sophos
7 2 (2.70%) CrowdStrike
7 2 (2.70%) Google
7 2 (2.70%) ServiceNow
7 2 (2.70%) Zscaler
8 1 (1.35%) Fortinet
8 1 (1.35%) HP
8 1 (1.35%) Salesforce.com
8 1 (1.35%) Splunk
8 1 (1.35%) WatchGuard