2nd/3rd Line Support Analyst Jobs in London

2nd/3rd Line Support Analyst
England > London

The median 2nd/3rd Line Support Analyst salary in London is £85,000 per year, according to job vacancies posted during the 6 months leading to 5 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
5 May 2025
Same period 2024 Same period 2023
Rank 396 495 626
Rank change year-on-year +99 +131 +235
Permanent jobs requiring a 2nd/3rd Line Support Analyst 4 10 7
As % of all permanent jobs advertised in London 0.031% 0.042% 0.020%
As % of the Job Titles category 0.035% 0.045% 0.021%
Number of salaries quoted 3 5 7
10th Percentile £57,000 £36,450 £36,250
25th Percentile £65,625 £37,500 £39,375
Median annual salary (50th Percentile) £85,000 £54,296 £80,000
Median % change year-on-year +56.55% -32.13% +52.38%
75th Percentile £90,000 £92,500 £90,000
90th Percentile - - £106,000
England median annual salary £38,500 £54,296 £37,500
% change year-on-year -29.09% +44.79% -28.57%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,452 22,183 33,419
% of permanent jobs with a recognized job title 90.18% 94.12% 95.04%
Number of salaries quoted 7,427 16,676 24,569
10th Percentile £41,250 £38,084 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

2nd/3rd Line Support Analyst
Job Vacancy Trend in London

Job postings that featured 2nd/3rd Line Support Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for 2nd/3rd Line Support Analyst in London

2nd/3rd Line Support Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing 2nd/3rd Line Support Analyst in London.

Salary trend for 2nd/3rd Line Support Analyst in London

2nd/3rd Line Support Analyst
Salary Histogram in London

Salary distribution for jobs citing 2nd/3rd Line Support Analyst in London over the 6 months to 5 May 2025.

Salary histogram for 2nd/3rd Line Support Analyst in London

2nd/3rd Line Support Analyst
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd/3rd Line Support Analyst within the London region over the 6 months to 5 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Central London +31 1 - -
2nd/3rd Line Support Analyst
England

2nd/3rd Line Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 5 May 2025, 2nd/3rd Line Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring 2nd/3rd Line Support Analyst in the job title.

1 4 (100.00%) SQL
1 4 (100.00%) Windows
2 3 (75.00%) PowerShell
2 3 (75.00%) Firewall
2 3 (75.00%) Microsoft Exchange
3 2 (50.00%) Fidessa
3 2 (50.00%) Red Hat
3 2 (50.00%) Reuters
3 2 (50.00%) Bloomberg
3 2 (50.00%) CQG
3 2 (50.00%) Finance
3 2 (50.00%) Solaris
3 2 (50.00%) Linux
3 2 (50.00%) Python
3 2 (50.00%) DHCP
3 2 (50.00%) TCP/IP
3 2 (50.00%) DNS
3 2 (50.00%) Microsoft
3 2 (50.00%) Oracle
3 2 (50.00%) SQL Server
3 2 (50.00%) JavaScript
3 2 (50.00%) Perl
3 2 (50.00%) ITIL
3 2 (50.00%) CentOS
3 2 (50.00%) Trayport
3 2 (50.00%) Banking
3 2 (50.00%) ION Trading
3 2 (50.00%) Patsystems
3 2 (50.00%) Ruby
3 2 (50.00%) Ubuntu

2nd/3rd Line Support Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 3 (75.00%) Microsoft Exchange
2 1 (25.00%) SharePoint
Applications
1 1 (25.00%) Microsoft Office
Business Applications
1 2 (50.00%) Fidessa
Cloud Services
1 2 (50.00%) Microsoft 365
2 1 (25.00%) AWS
2 1 (25.00%) Azure
2 1 (25.00%) Microsoft Copilot
2 1 (25.00%) Microsoft Purview
2 1 (25.00%) OneDrive
Communications & Networking
1 3 (75.00%) Firewall
2 2 (50.00%) DHCP
2 2 (50.00%) DNS
2 2 (50.00%) FIX Connectivity
2 2 (50.00%) TCP/IP
3 1 (25.00%) LAN
3 1 (25.00%) WAN
3 1 (25.00%) Wi-Fi
Database & Business Intelligence
1 2 (50.00%) SQL Server
General
1 2 (50.00%) Banking
1 2 (50.00%) Finance
Libraries, Frameworks & Software Standards
1 2 (50.00%) FIX Protocol
Miscellaneous
1 2 (50.00%) Eurex
Operating Systems
1 4 (100.00%) Windows
2 2 (50.00%) CentOS
2 2 (50.00%) Linux
2 2 (50.00%) Solaris
2 2 (50.00%) Ubuntu
2 2 (50.00%) Unix
3 1 (25.00%) Windows Server
Processes & Methodologies
1 2 (50.00%) Client Onboarding
1 2 (50.00%) ITIL
2 1 (25.00%) Cybersecurity
2 1 (25.00%) Due Diligence
2 1 (25.00%) Infrastructure Management
2 1 (25.00%) Infrastructure Monitoring
2 1 (25.00%) Investment Management
Programming Languages
1 4 (100.00%) SQL
2 3 (75.00%) PowerShell
3 2 (50.00%) Bash
3 2 (50.00%) JavaScript
3 2 (50.00%) Perl
3 2 (50.00%) Python
3 2 (50.00%) Ruby
Qualifications
1 1 (25.00%) Degree
1 1 (25.00%) MCP
1 1 (25.00%) MCTS
1 1 (25.00%) Microsoft Certification
System Software
1 1 (25.00%) Active Directory
Systems Management
1 1 (25.00%) Microsoft Intune
1 1 (25.00%) SCCM
1 1 (25.00%) vCenter Server
Vendors
1 2 (50.00%) Bloomberg
1 2 (50.00%) CQG
1 2 (50.00%) ION Trading
1 2 (50.00%) Microsoft
1 2 (50.00%) Oracle
1 2 (50.00%) Patsystems
1 2 (50.00%) Red Hat
1 2 (50.00%) Reuters
1 2 (50.00%) Trayport
2 1 (25.00%) Veeam
2 1 (25.00%) VMware