Incident and Problem Analyst Jobs in London

Incident & Problem Analyst
England > London

The median Incident & Problem Analyst salary in London is £55,000 per year, according to job vacancies posted during the 6 months leading to 5 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
5 May 2025
Same period 2024 Same period 2023
Rank 391 498 616
Rank change year-on-year +107 +118 -
Permanent jobs requiring an Incident and Problem Analyst 9 7 17
As % of all permanent jobs advertised in London 0.071% 0.030% 0.048%
As % of the Job Titles category 0.079% 0.032% 0.051%
Number of salaries quoted 7 1 17
10th Percentile £52,000 - £35,850
25th Percentile £53,750 - £42,500
Median annual salary (50th Percentile) £55,000 £55,000 £45,000
Median % change year-on-year - +22.22% -
75th Percentile £58,125 - £47,500
90th Percentile £59,250 - -
England median annual salary £55,000 £42,000 £45,000
% change year-on-year +30.95% -6.67% +20.00%

All Permanent IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in London with a recognized job title 11,452 22,183 33,419
% of permanent jobs with a recognized job title 90.18% 94.12% 95.04%
Number of salaries quoted 7,427 16,676 24,569
10th Percentile £41,250 £38,084 £42,500
25th Percentile £55,000 £51,250 £55,000
Median annual salary (50th Percentile) £75,000 £70,000 £72,500
Median % change year-on-year +7.14% -3.45% +3.57%
75th Percentile £100,000 £93,750 £95,000
90th Percentile £122,500 £115,000 £115,000
England median annual salary £57,500 £53,500 £60,800
% change year-on-year +7.48% -12.01% +1.33%

Incident and Problem Analyst
Job Vacancy Trend in London

Job postings that featured Incident and Problem Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Incident and Problem Analyst in London

Incident and Problem Analyst
Salary Trend in London

3-month moving average salary quoted in jobs citing Incident and Problem Analyst in London.

Salary trend for Incident and Problem Analyst in London

Incident and Problem Analyst Skill Set
Top 25 Co-occurring Skills and Capabilities in London

For the 6 months to 5 May 2025, Incident and Problem Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region featuring Incident and Problem Analyst in the job title.

1 9 (100.00%) Service Management
1 9 (100.00%) Service Delivery
1 9 (100.00%) ITIL
1 9 (100.00%) ITSM
1 9 (100.00%) Finance
1 9 (100.00%) Stakeholder Management
1 9 (100.00%) Incident Management
1 9 (100.00%) Problem Management
1 9 (100.00%) Workload Management
1 9 (100.00%) Proactive Management
2 8 (88.89%) Social Skills
2 8 (88.89%) Hedge funds
2 8 (88.89%) Change Control
2 8 (88.89%) Change Advisory Board
2 8 (88.89%) Workflow
2 8 (88.89%) Change Management
2 8 (88.89%) Financial Institution
3 5 (55.56%) Analytical Skills
4 4 (44.44%) Banking
4 4 (44.44%) Investment Banking
5 1 (11.11%) Remedy ITSM
5 1 (11.11%) BMC
5 1 (11.11%) Remedy
5 1 (11.11%) ServiceNow
5 1 (11.11%) Cost Optimisation

Incident and Problem Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 1 (11.11%) Remedy ITSM
General
1 9 (100.00%) Finance
2 8 (88.89%) Financial Institution
2 8 (88.89%) Social Skills
3 5 (55.56%) Analytical Skills
4 4 (44.44%) Banking
4 4 (44.44%) Investment Banking
Miscellaneous
1 8 (88.89%) Hedge funds
Processes & Methodologies
1 9 (100.00%) Incident Management
1 9 (100.00%) ITIL
1 9 (100.00%) ITSM
1 9 (100.00%) Proactive Management
1 9 (100.00%) Problem Management
1 9 (100.00%) Service Delivery
1 9 (100.00%) Service Management
1 9 (100.00%) Stakeholder Management
1 9 (100.00%) Workload Management
2 8 (88.89%) Change Advisory Board
2 8 (88.89%) Change Control
2 8 (88.89%) Change Management
2 8 (88.89%) Workflow
3 1 (11.11%) Cost Optimisation
Vendors
1 1 (11.11%) BMC
1 1 (11.11%) Remedy
1 1 (11.11%) ServiceNow