Period
to 15 December 2017

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 15 December 2017 with a comparison to the same period in the previous 2 years.

Ticket Management
England > London
6 months to
15 Dec 2017
Same period 2016 Same period 2015
Rank 712 722 813
Rank change year-on-year +10 +91 +67
Permanent jobs citing Ticket Management 119 114 103
As % of all permanent IT jobs advertised in London 0.16% 0.15% 0.12%
As % of the Processes & Methodologies category 0.18% 0.17% 0.13%
Number of salaries quoted 72 44 70
London median annual salary £50,000 £37,500 £38,000
Median salary % change year-on-year +33.33% -1.32% +46.15%
10th Percentile £23,575 £23,500 £21,750
90th Percentile £70,000 £67,500 £56,125
England median annual salary £31,500 £28,200 £32,500
% change year-on-year +11.70% -13.23% +3.17%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 67824 67169 78931
As % of all permanent IT jobs advertised in London 91.67% 90.61% 89.67%
Number of salaries quoted 52748 57544 66850
London median annual salary £60,000 £59,500 £55,000
Median salary % change year-on-year +0.84% +8.18% -
10th Percentile £35,000 £33,750 £33,500
90th Percentile £90,000 £90,000 £86,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Ticket Management
Job Vacancy Trend in London

Job postings citing Ticket Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Ticket Management in London

Ticket Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management in London.

Salary trend for Ticket Management in London

Ticket Management
Salary Histogram in London

The salary distribution of IT jobs citing Ticket Management in London over the 6 months to 15 December 2017.

Salary histogram for Ticket Management in London

Ticket Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the London region over the 6 months to 15 December 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -13 17 £42,500 +54.55% 1
South London -1 4 £24,000 -42.86%
North London - 1 £27,500 -
East London - 1 £55,000 - 1
Ticket Management
England

For the 6 months to 15 December 2017, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region with a requirement for Ticket Management.

1 69 (57.98%) SLA
2 63 (52.94%) Windows
3 55 (46.22%) ITIL
4 36 (30.25%) Microsoft Office
4 36 (30.25%) Citrix
5 35 (29.41%) Finance
5 35 (29.41%) Windows 7
6 33 (27.73%) TCP/IP
7 31 (26.05%) Legal
8 30 (25.21%) Agile Software Development
9 28 (23.53%) Firewall
9 28 (23.53%) Linux
10 26 (21.85%) Cisco
11 24 (20.17%) VMware
11 24 (20.17%) Network Design
11 24 (20.17%) Xen
11 24 (20.17%) VMware Infrastructure
11 24 (20.17%) KVM
12 23 (19.33%) Back Office
12 23 (19.33%) Juniper
13 20 (16.81%) Microsoft
14 19 (15.97%) VPN
15 16 (13.45%) Remote Desktop
16 15 (12.61%) Service Delivery
16 15 (12.61%) SQL
16 15 (12.61%) QA
17 14 (11.76%) User Acceptance Testing
17 14 (11.76%) JIRA
18 13 (10.92%) Microsoft Azure
18 13 (10.92%) Active Directory

Ticket Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 4 (3.36%) SharePoint
2 3 (2.52%) Exchange Server 2007
2 3 (2.52%) Exchange Server 2010
2 3 (2.52%) Exchange Server 2013
2 3 (2.52%) MS Exchange
3 1 (0.84%) Apache
3 1 (0.84%) BizTalk Server
3 1 (0.84%) nginx
3 1 (0.84%) SharePoint 2010
Applications
1 36 (30.25%) Microsoft Office
2 4 (3.36%) Microsoft Excel
3 2 (1.68%) Microsoft PowerPoint
4 1 (0.84%) Microsoft Project
Business Applications
1 1 (0.84%) Dynamics CRM
1 1 (0.84%) Remedy ITSM
Cloud Services
1 13 (10.92%) Microsoft Azure
2 9 (7.56%) Office 365
3 3 (2.52%) SaaS
4 1 (0.84%) Salesforce Service Cloud
Communications & Networking
1 33 (27.73%) TCP/IP
2 28 (23.53%) Firewall
3 19 (15.97%) VPN
4 16 (13.45%) Remote Desktop
5 7 (5.88%) DHCP
5 7 (5.88%) DNS
6 5 (4.20%) LAN
6 5 (4.20%) Wi-Fi
7 4 (3.36%) VoIP
7 4 (3.36%) WAN
8 3 (2.52%) ICMP
9 2 (1.68%) 3G
9 2 (1.68%) HTTP
9 2 (1.68%) HTTPS
9 2 (1.68%) IP Telephony
9 2 (1.68%) LTE
9 2 (1.68%) SAN
9 2 (1.68%) SMTP
10 1 (0.84%) Cisco IOS
10 1 (0.84%) VLAN
Database & Business Intelligence
1 8 (6.72%) Azure SQL Database
1 8 (6.72%) DocumentDB
1 8 (6.72%) Redis
2 4 (3.36%) JasperReports
3 2 (1.68%) Oracle Reports
3 2 (1.68%) PostgreSQL
4 1 (0.84%) MySQL
4 1 (0.84%) SQL Server
4 1 (0.84%) SQL Server 2012
4 1 (0.84%) SQL Server 2014
Development Applications
1 14 (11.76%) JIRA
2 9 (7.56%) Git (software)
2 9 (7.56%) NUnit
3 8 (6.72%) Jasmine
3 8 (6.72%) MSTest
3 8 (6.72%) Selenium
3 8 (6.72%) Subversion
3 8 (6.72%) Team Foundation Server
4 2 (1.68%) Visual Studio Team System
5 1 (0.84%) Moq
5 1 (0.84%) Octopus Deploy
5 1 (0.84%) SQL Server Management Studio (SSMS)
5 1 (0.84%) TeamCity
5 1 (0.84%) Visual Studio
General
1 35 (29.41%) Finance
2 31 (26.05%) Legal
3 23 (19.33%) Back Office
4 8 (6.72%) Banking
4 8 (6.72%) Telecoms
5 6 (5.04%) Retail
6 5 (4.20%) Law
7 4 (3.36%) Electronics
8 3 (2.52%) Retail Banking
8 3 (2.52%) Spanish Language
9 2 (1.68%) French Language
9 2 (1.68%) Marketing
10 1 (0.84%) Games
10 1 (0.84%) Investment Banking
10 1 (0.84%) Manufacturing
10 1 (0.84%) Multimedia
10 1 (0.84%) Private Banking
10 1 (0.84%) Publishing
Job Titles
1 55 (46.22%) Analyst
2 37 (31.09%) Service Analyst
3 32 (26.89%) Service Desk Analyst
4 24 (20.17%) Senior Analyst
5 23 (19.33%) IT Engineer
6 22 (18.49%) Operations Engineer
7 21 (17.65%) Senior Service Desk Analyst
8 16 (13.45%) Support Analyst
9 15 (12.61%) Desktop Support
10 12 (10.08%) Senior IT Engineer
10 12 (10.08%) Senior Operations Engineer
10 12 (10.08%) Support Engineer
11 11 (9.24%) Junior
11 11 (9.24%) Junior IT Engineer
11 11 (9.24%) Junior Operations Engineer
11 11 (9.24%) Network Engineer
11 11 (9.24%) Network Operations Engineer
11 11 (9.24%) Senior Network Engineer
11 11 (9.24%) Senior Network Operations Engineer
12 9 (7.56%) Developer
Libraries, Frameworks & Software Standards
1 9 (7.56%) AngularJS
1 9 (7.56%) CSS
1 9 (7.56%) Entity Framework
1 9 (7.56%) HTML
2 8 (6.72%) CSS3
2 8 (6.72%) HTML5
2 8 (6.72%) jQuery
2 8 (6.72%) KnockoutJS
2 8 (6.72%) LESS
2 8 (6.72%) Middleware
2 8 (6.72%) NHibernate
2 8 (6.72%) RabbitMQ
2 8 (6.72%) Sass
2 8 (6.72%) Twitter Bootstrap
3 1 (0.84%) .NET
3 1 (0.84%) .NET Framework
3 1 (0.84%) ASP.NET
3 1 (0.84%) ASP.NET MVC
3 1 (0.84%) Autofac
3 1 (0.84%) RESTful
Miscellaneous
1 11 (9.24%) iPhone
2 9 (7.56%) Blackberry
2 9 (7.56%) Management Information System
3 8 (6.72%) User Experience
3 8 (6.72%) Video Conferencing
4 7 (5.88%) Fintech
5 5 (4.20%) Foreign Exchange (FX)
5 5 (4.20%) iPad
6 2 (1.68%) Linux Command Line
7 1 (0.84%) Analytical Skills
7 1 (0.84%) CCTV
7 1 (0.84%) Client/Server
7 1 (0.84%) Digital Media
7 1 (0.84%) Freedom of Information
7 1 (0.84%) Greenfield Project
7 1 (0.84%) Smartphone
Operating Systems
1 63 (52.94%) Windows
2 35 (29.41%) Windows 7
3 28 (23.53%) Linux
4 7 (5.88%) Android
5 5 (4.20%) Windows Server
6 4 (3.36%) Windows 10
6 4 (3.36%) Windows 8
7 3 (2.52%) Windows Server 2008
7 3 (2.52%) Windows Server 2012
8 1 (0.84%) Apple iOS
8 1 (0.84%) Unix
8 1 (0.84%) Windows XP
Processes & Methodologies
1 55 (46.22%) ITIL
2 30 (25.21%) Agile Software Development
3 24 (20.17%) Network Design
4 15 (12.61%) Service Delivery
5 14 (11.76%) User Acceptance Testing
6 12 (10.08%) Case Management
6 12 (10.08%) Virtual Environments
7 11 (9.24%) Service Management
8 9 (7.56%) SOLID
9 8 (6.72%) Cross-Browser Compatibility
9 8 (6.72%) Front End Development
9 8 (6.72%) Incident Management
9 8 (6.72%) OO
9 8 (6.72%) OOD
9 8 (6.72%) Refactoring
9 8 (6.72%) Responsive Web Design
9 8 (6.72%) Test Automation
10 7 (5.88%) Information Security Management
10 7 (5.88%) ISMS
10 7 (5.88%) Security Management
Programming Languages
1 15 (12.61%) SQL
2 9 (7.56%) JavaScript
3 8 (6.72%) TypeScript
4 4 (3.36%) C
5 2 (1.68%) Java
6 1 (0.84%) C#
6 1 (0.84%) Groovy
Qualifications
1 6 (5.04%) Degree
1 6 (5.04%) Microsoft Certification
2 3 (2.52%) MCP
3 2 (1.68%) MCSA
4 1 (0.84%) ITIL Certification
4 1 (0.84%) MCSE
4 1 (0.84%) PMP
Quality Assurance & Compliance
1 69 (57.98%) SLA
2 15 (12.61%) QA
3 3 (2.52%) DO-178B
4 1 (0.84%) PCI DSS
4 1 (0.84%) SEPA
System Software
1 24 (20.17%) KVM
1 24 (20.17%) VMware Infrastructure
1 24 (20.17%) Xen
2 13 (10.92%) Active Directory
3 5 (4.20%) Virtual Machines
4 3 (2.52%) Virtual Desktop
4 3 (2.52%) XenDesktop
5 1 (0.84%) XenApp
Systems Management
1 1 (0.84%) HAProxy
1 1 (0.84%) Jamf Pro
1 1 (0.84%) SCCM
Vendors
1 36 (30.25%) Citrix
2 26 (21.85%) Cisco
3 24 (20.17%) VMware
4 23 (19.33%) Juniper
5 20 (16.81%) Microsoft
6 6 (5.04%) Apple
7 4 (3.36%) Google
7 4 (3.36%) Meraki
7 4 (3.36%) Trend Micro
8 3 (2.52%) HP
9 2 (1.68%) Oracle
9 2 (1.68%) Remedy
9 2 (1.68%) Salesforce.com
10 1 (0.84%) Avaya
10 1 (0.84%) F5
10 1 (0.84%) Freshdesk
10 1 (0.84%) SAP
10 1 (0.84%) Spiceworks