Period
to 21 July 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 21 July 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
England > London
6 months to
21 Jul 2018
Same period 2017 Same period 2016
Rank 760 745 747
Rank change year-on-year -15 +2 +54
Permanent jobs citing Ticket Management 77 110 149
As % of all permanent IT jobs advertised in London 0.11% 0.15% 0.18%
As % of the Processes & Methodologies category 0.12% 0.16% 0.20%
Number of salaries quoted 45 61 42
London median annual salary £35,000 £50,000 £38,750
Median salary % change year-on-year -30.00% +29.03% +19.23%
10th Percentile £21,100 £23,500 £23,200
90th Percentile £61,250 £70,000 £69,750
England median annual salary £32,000 £42,500 £26,500
% change year-on-year -24.71% +60.38% -17.19%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 65,029 67,728 75,779
As % of all permanent IT jobs advertised in London 91.37% 91.79% 91.40%
Number of salaries quoted 52,047 53,744 65,309
London median annual salary £60,000 £60,000 £57,500
Median salary % change year-on-year - +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,250
90th Percentile £95,000 £90,000 £87,500
England median annual salary £50,000 £50,000 £50,000

Ticket Management
Job Vacancy Trend in London

Job postings citing Ticket Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Ticket Management in London

Ticket Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management in London.

Salary trend for Ticket Management in London

Ticket Management
Salary Histogram in London

The salary distribution of IT jobs citing Ticket Management in London over the 6 months to 21 July 2018.

Salary histogram for Ticket Management in London

Ticket Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the London region over the 6 months to 21 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -18 13 £50,000 -14.89% 1
South London -7 3 £45,000 +130.77%
West London - 2 £75,000 -
East London -7 1 £21,000 - 1
Ticket Management
England

For the 6 months to 21 July 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Ticket Management.

1 57 (74.03%) Windows
2 44 (57.14%) ITIL
3 30 (38.96%) Citrix
4 29 (37.66%) Finance
5 26 (33.77%) Active Directory
5 26 (33.77%) Microsoft Office
6 23 (29.87%) SLA
7 21 (27.27%) Blackberry
8 20 (25.97%) Office 365
8 20 (25.97%) Windows 10
9 18 (23.38%) Law
9 18 (23.38%) Legal
10 17 (22.08%) Microsoft
10 17 (22.08%) Windows 7
11 16 (20.78%) VPN
12 15 (19.48%) iPhone
13 14 (18.18%) Windows Server
14 13 (16.88%) Virtual Environments
14 13 (16.88%) Case Management
14 13 (16.88%) Service Management
15 12 (15.58%) Service Delivery
15 12 (15.58%) Sony
15 12 (15.58%) MCSE
15 12 (15.58%) Microsoft Certification
15 12 (15.58%) Windows Server 2008
15 12 (15.58%) Mentoring
16 11 (14.29%) Coaching
16 11 (14.29%) Apple iOS
16 11 (14.29%) Skype for Business
16 11 (14.29%) VMware Infrastructure

Ticket Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 11 (14.29%) Skype for Business
2 7 (9.09%) MS Exchange
3 6 (7.79%) SharePoint
4 2 (2.60%) JBoss
5 1 (1.30%) BizTalk Server
5 1 (1.30%) Blackberry Enterprise Server
5 1 (1.30%) CMS
5 1 (1.30%) Exchange Server 2007
5 1 (1.30%) nginx
5 1 (1.30%) WordPress
Applications
1 26 (33.77%) Microsoft Office
2 2 (2.60%) Microsoft Excel
2 2 (2.60%) Microsoft PowerPoint
3 1 (1.30%) Microsoft Project
Business Applications
1 2 (2.60%) Magento
1 2 (2.60%) Remedy ITSM
1 2 (2.60%) Shopify
Cloud Services
1 20 (25.97%) Office 365
2 9 (11.69%) Amazon AWS
3 6 (7.79%) Microsoft Azure
3 6 (7.79%) Mimecast
4 2 (2.60%) G Suite
4 2 (2.60%) Google Cloud Platform
4 2 (2.60%) Salesforce Service Cloud
4 2 (2.60%) Slack
Communications & Networking
1 16 (20.78%) VPN
2 10 (12.99%) SAN
3 9 (11.69%) Firewall
4 5 (6.49%) Skype
5 3 (3.90%) TCP/IP
6 2 (2.60%) HTTP
6 2 (2.60%) VoIP
7 1 (1.30%) Cisco ASA
7 1 (1.30%) IP Telephony
7 1 (1.30%) LAN
7 1 (1.30%) NetScaler
7 1 (1.30%) Network Security
7 1 (1.30%) PBX
7 1 (1.30%) Remote Desktop
7 1 (1.30%) WAN
Database & Business Intelligence
1 1 (1.30%) MySQL
Development Applications
1 10 (12.99%) JIRA
2 2 (2.60%) Git (software)
2 2 (2.60%) Maven
2 2 (2.60%) Visual Studio Team System
General
1 29 (37.66%) Finance
2 18 (23.38%) Law
2 18 (23.38%) Legal
3 6 (7.79%) Advertising
4 5 (6.49%) Banking
5 2 (2.60%) Back Office
5 2 (2.60%) Games
5 2 (2.60%) Retail
5 2 (2.60%) Retail Banking
6 1 (1.30%) French Language
6 1 (1.30%) German Language
6 1 (1.30%) Portuguese Language
6 1 (1.30%) Private Banking
6 1 (1.30%) Publishing
6 1 (1.30%) Spanish Language
6 1 (1.30%) Telecoms
Job Titles
1 32 (41.56%) Analyst
2 21 (27.27%) Service Analyst
3 20 (25.97%) Service Desk Analyst
4 13 (16.88%) Senior Analyst
4 13 (16.88%) Senior Service Desk Analyst
5 12 (15.58%) Desktop Support
6 10 (12.99%) Support Analyst
6 10 (12.99%) Support Engineer
7 9 (11.69%) Service Manager
8 8 (10.39%) 1st Line Support
8 8 (10.39%) Consultant
9 7 (9.09%) Service Desk Manager
10 6 (7.79%) Senior Consultant
10 6 (7.79%) Senior Technical Consultant
10 6 (7.79%) Technical Consultant
11 5 (6.49%) 1st Line Engineer
11 5 (6.49%) 1st Line Support Engineer
11 5 (6.49%) Infrastructure Engineer
11 5 (6.49%) Mac Engineer
12 4 (5.19%) IT Support
Libraries, Frameworks & Software Standards
1 4 (5.19%) JSON
1 4 (5.19%) XML
2 2 (2.60%) Apache Camel
2 2 (2.60%) HTML
2 2 (2.60%) RESTful
2 2 (2.60%) SOAP
2 2 (2.60%) XSLT
Miscellaneous
1 21 (27.27%) Blackberry
2 15 (19.48%) iPhone
3 9 (11.69%) Video Conferencing
4 8 (10.39%) Management Information System
5 5 (6.49%) Analytical Skills
5 5 (6.49%) Fintech
6 3 (3.90%) Foreign Exchange (FX)
7 2 (2.60%) Linux Command Line
7 2 (2.60%) Public Cloud
7 2 (2.60%) Self-Motivation
7 2 (2.60%) User Experience
8 1 (1.30%) Enterprise Software
8 1 (1.30%) Video on Demand
Operating Systems
1 57 (74.03%) Windows
2 20 (25.97%) Windows 10
3 17 (22.08%) Windows 7
4 14 (18.18%) Windows Server
5 12 (15.58%) Windows Server 2008
6 11 (14.29%) Apple iOS
7 10 (12.99%) Linux
8 8 (10.39%) Mac OS X
9 7 (9.09%) Android
9 7 (9.09%) Windows Server 2003
9 7 (9.09%) Windows Server 2012
10 6 (7.79%) Windows 8
10 6 (7.79%) Windows XP
11 3 (3.90%) Mac OS
12 1 (1.30%) BlackBerry OS
Processes & Methodologies
1 44 (57.14%) ITIL
2 13 (16.88%) Case Management
2 13 (16.88%) Service Management
2 13 (16.88%) Virtual Environments
3 12 (15.58%) Mentoring
3 12 (15.58%) Service Delivery
4 11 (14.29%) Coaching
5 9 (11.69%) Problem-Solving
6 8 (10.39%) Incident Management
6 8 (10.39%) Problem Management
6 8 (10.39%) Project Management
6 8 (10.39%) Six Sigma
7 7 (9.09%) Performance Metrics
7 7 (9.09%) PRINCE2
7 7 (9.09%) User Acceptance Testing
8 6 (7.79%) Analytics
8 6 (7.79%) ERP
8 6 (7.79%) ITSM
8 6 (7.79%) Kalman Filter
8 6 (7.79%) Line Management
Programming Languages
1 2 (2.60%) Java
1 2 (2.60%) SQL
2 1 (1.30%) PowerShell
2 1 (1.30%) VBScript
Qualifications
1 12 (15.58%) MCSE
1 12 (15.58%) Microsoft Certification
2 10 (12.99%) ITIL Certification
3 7 (9.09%) Cisco Certification
4 6 (7.79%) CCNP
4 6 (7.79%) MCSA
5 4 (5.19%) Degree
6 3 (3.90%) VMware Certified Professional (VCP)
7 1 (1.30%) CCNA
7 1 (1.30%) MCP
7 1 (1.30%) PMP
Quality Assurance & Compliance
1 23 (29.87%) SLA
2 6 (7.79%) PMBOK
2 6 (7.79%) PMO
3 2 (2.60%) GCP
3 2 (2.60%) SEPA
4 1 (1.30%) QA
System Software
1 26 (33.77%) Active Directory
2 11 (14.29%) VMware Infrastructure
3 10 (12.99%) Hyper-V
4 7 (9.09%) VMware Workstation
5 3 (3.90%) vCloud
5 3 (3.90%) Virtual Machines
5 3 (3.90%) vSphere
5 3 (3.90%) XenApp
6 1 (1.30%) Firmware
6 1 (1.30%) Microsoft App-V
Systems Management
1 9 (11.69%) FortiGate
1 9 (11.69%) SCCM
2 4 (5.19%) HAProxy
3 2 (2.60%) Tivoli
4 1 (1.30%) Jamf Pro
4 1 (1.30%) ThinApp
Vendors
1 30 (38.96%) Citrix
2 17 (22.08%) Microsoft
3 12 (15.58%) Sony
4 11 (14.29%) VMware
5 10 (12.99%) Apple
6 9 (11.69%) SonicWALL
7 8 (10.39%) Cisco
8 7 (9.09%) iManage
9 6 (7.79%) Adobe
9 6 (7.79%) Dell
9 6 (7.79%) Dell Compellent
9 6 (7.79%) Draytek
9 6 (7.79%) EMC
9 6 (7.79%) HP
9 6 (7.79%) IBM
9 6 (7.79%) Juniper
9 6 (7.79%) NetApp
10 5 (6.49%) Remedy
10 5 (6.49%) Salesforce.com
11 3 (3.90%) Brocade