Period
to 21 October 2018

The following table provides summary statistics for permanent job vacancies advertised in London with a requirement for Ticket Management skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Ticket Management over the 6 months to 21 October 2018 with a comparison to the same period in the previous 2 years.

Ticket Management
England > London
6 months to
21 Oct 2018
Same period 2017 Same period 2016
Rank 720 720 725
Rank change year-on-year 0 +5 +75
Permanent jobs citing Ticket Management 89 123 137
As % of all permanent IT jobs advertised in London 0.13% 0.17% 0.18%
As % of the Processes & Methodologies category 0.14% 0.18% 0.19%
Number of salaries quoted 56 78 51
London median annual salary £34,000 £50,000 £37,500
Median salary % change year-on-year -32.00% +33.33% +1.35%
10th Percentile £23,750 £24,600 £24,250
90th Percentile £53,750 £70,000 £67,500
England median annual salary £35,000 £37,500 £27,500
% change year-on-year -6.67% +36.36% -19.12%

Ticket Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in London with a requirement for process or methodology skills.

All Process and Methodology Skills
London
Permanent vacancies with a requirement for process or methodology skills 61,933 68,819 70,733
As % of all permanent IT jobs advertised in London 91.69% 92.82% 92.01%
Number of salaries quoted 49,770 52,667 61,031
London median annual salary £62,500 £60,000 £57,500
Median salary % change year-on-year +4.17% +4.35% +4.55%
10th Percentile £35,000 £35,000 £33,500
90th Percentile £95,000 £90,000 £87,500
England median annual salary £52,225 £50,000 £50,000
% change year-on-year +4.45% - +5.26%

Ticket Management
Job Vacancy Trend in London

Job postings citing Ticket Management as a percentage of all IT jobs advertised in London.

Job vacancy trend for Ticket Management in London

Ticket Management
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Ticket Management in London.

Salary trend for Ticket Management in London

Ticket Management
Salary Histogram in London

The salary distribution of IT jobs citing Ticket Management in London over the 6 months to 21 October 2018.

Salary histogram for Ticket Management in London

Ticket Management
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Ticket Management within the London region over the 6 months to 21 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Central London -26 15 £37,250 -12.35% 1
South London +4 7 £30,000 +25.00%
West London - 3 £67,500 - 5
East London -4 1 £21,000 -61.82%
Ticket Management
England

For the 6 months to 21 October 2018, IT jobs citing Ticket Management also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the London region with a requirement for Ticket Management.

1 67 (75.28%) Windows
2 58 (65.17%) ITIL
3 34 (38.20%) Microsoft Office
4 32 (35.96%) Citrix
5 31 (34.83%) SLA
5 31 (34.83%) Office 365
6 30 (33.71%) Finance
7 29 (32.58%) Active Directory
8 26 (29.21%) Microsoft
9 23 (25.84%) Law
10 22 (24.72%) Legal
11 21 (23.60%) Blackberry
11 21 (23.60%) Windows 10
12 20 (22.47%) Windows 7
13 17 (19.10%) Sony
13 17 (19.10%) VPN
14 16 (17.98%) Windows Server 2008
15 15 (16.85%) Case Management
15 15 (16.85%) Virtual Environments
15 15 (16.85%) iPhone
15 15 (16.85%) Service Management
16 14 (15.73%) VMware
16 14 (15.73%) Linux
17 13 (14.61%) VMware Infrastructure
17 13 (14.61%) SCCM
17 13 (14.61%) Hyper-V
17 13 (14.61%) Amazon AWS
18 12 (13.48%) Microsoft Azure
18 12 (13.48%) Apple iOS
18 12 (13.48%) Skype for Business

Ticket Management
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (13.48%) Skype for Business
2 11 (12.36%) MS Exchange
3 8 (8.99%) SharePoint
4 3 (3.37%) BizTalk Server
5 2 (2.25%) Confluence
5 2 (2.25%) JBoss
5 2 (2.25%) Tomcat
6 1 (1.12%) CMS
6 1 (1.12%) Exchange Server 2007
6 1 (1.12%) Oracle Workflow
Applications
1 34 (38.20%) Microsoft Office
2 2 (2.25%) Microsoft Excel
3 1 (1.12%) Microsoft PowerPoint
3 1 (1.12%) Microsoft Project
3 1 (1.12%) MS Visio
Business Applications
1 2 (2.25%) Magento
1 2 (2.25%) Shopify
Cloud Services
1 31 (34.83%) Office 365
2 13 (14.61%) Amazon AWS
3 12 (13.48%) Microsoft Azure
4 9 (10.11%) Google Cloud Platform
5 7 (7.87%) Cloud Computing
5 7 (7.87%) SaaS
6 6 (6.74%) Mimecast
7 4 (4.49%) AWS CloudFormation
7 4 (4.49%) IaaS
7 4 (4.49%) PaaS
8 1 (1.12%) OneDrive
8 1 (1.12%) Salesforce Service Cloud
Communications & Networking
1 17 (19.10%) VPN
2 12 (13.48%) SAN
3 11 (12.36%) TCP/IP
4 9 (10.11%) Firewall
5 7 (7.87%) DHCP
5 7 (7.87%) DNS
6 6 (6.74%) Skype
6 6 (6.74%) VLAN
7 3 (3.37%) Remote Desktop
7 3 (3.37%) VoIP
8 2 (2.25%) HTTP
9 1 (1.12%) Cisco ASA
9 1 (1.12%) IP Telephony
9 1 (1.12%) LAN
9 1 (1.12%) Network Security
9 1 (1.12%) PBX
9 1 (1.12%) Structured Cabling
9 1 (1.12%) WAN
Database & Business Intelligence
1 5 (5.62%) SQL Server
2 4 (4.49%) Relational Database
3 3 (3.37%) SQL Server 2008
Development Applications
1 8 (8.99%) JIRA
2 4 (4.49%) Maven
2 4 (4.49%) Vagrant
3 3 (3.37%) Visual Studio Team System
4 2 (2.25%) Git (software)
4 2 (2.25%) Visual Studio
General
1 30 (33.71%) Finance
2 23 (25.84%) Law
3 22 (24.72%) Legal
4 5 (5.62%) Banking
5 4 (4.49%) Games
6 2 (2.25%) Retail
7 1 (1.12%) Back Office
7 1 (1.12%) French Language
7 1 (1.12%) German Language
7 1 (1.12%) Investment Banking
7 1 (1.12%) Portuguese Language
7 1 (1.12%) Publishing
7 1 (1.12%) Spanish Language
7 1 (1.12%) Telecoms
Job Titles
1 42 (47.19%) Analyst
2 24 (26.97%) Service Analyst
2 24 (26.97%) Service Desk Analyst
3 18 (20.22%) Support Analyst
4 16 (17.98%) Senior Analyst
4 16 (17.98%) Senior Service Desk Analyst
5 12 (13.48%) Support Engineer
6 11 (12.36%) Desktop Support
6 11 (12.36%) IT Support
7 8 (8.99%) IT Engineer
8 7 (7.87%) 2nd Line Support
8 7 (7.87%) Cloud Engineer
8 7 (7.87%) Systems Engineer
9 6 (6.74%) Applications Support
9 6 (6.74%) Consultant
9 6 (6.74%) Deskside Analyst
9 6 (6.74%) Deskside Support
9 6 (6.74%) Senior Consultant
9 6 (6.74%) Service Manager
9 6 (6.74%) Technical Consultant
Libraries, Frameworks & Software Standards
1 4 (4.49%) JSON
1 4 (4.49%) RESTful
1 4 (4.49%) SOAP
1 4 (4.49%) Web Services
1 4 (4.49%) XML
2 3 (3.37%) .NET
3 2 (2.25%) Apache Camel
3 2 (2.25%) Apache CXF
3 2 (2.25%) HTML
3 2 (2.25%) WCF
3 2 (2.25%) XSLT
Miscellaneous
1 21 (23.60%) Blackberry
2 15 (16.85%) iPhone
3 9 (10.11%) Management Information System
4 6 (6.74%) Public Cloud
5 3 (3.37%) Analytical Skills
5 3 (3.37%) Driving Licence
5 3 (3.37%) Fintech
5 3 (3.37%) Online Games
5 3 (3.37%) Replication
5 3 (3.37%) Self-Motivation
6 2 (2.25%) Clustering
6 2 (2.25%) Linux Command Line
6 2 (2.25%) User Experience
7 1 (1.12%) Computer Science
7 1 (1.12%) Foreign Exchange (FX)
7 1 (1.12%) Hedge funds
7 1 (1.12%) Smartphone
7 1 (1.12%) Video on Demand
Operating Systems
1 67 (75.28%) Windows
2 21 (23.60%) Windows 10
3 20 (22.47%) Windows 7
4 16 (17.98%) Windows Server 2008
5 14 (15.73%) Linux
6 12 (13.48%) Apple iOS
6 12 (13.48%) Windows Server
7 8 (8.99%) Android
7 8 (8.99%) Windows Server 2012
8 7 (7.87%) Windows Server 2003
9 3 (3.37%) Windows 8
10 2 (2.25%) Mac OS X
11 1 (1.12%) Unix
Processes & Methodologies
1 58 (65.17%) ITIL
2 15 (16.85%) Case Management
2 15 (16.85%) Service Management
2 15 (16.85%) Virtual Environments
3 11 (12.36%) Mentoring
4 10 (11.24%) Incident Management
5 9 (10.11%) Coaching
5 9 (10.11%) Problem-Solving
6 8 (8.99%) Project Management
6 8 (8.99%) Service Delivery
7 7 (7.87%) Change Management
7 7 (7.87%) ITSM
7 7 (7.87%) Root Cause Analysis
7 7 (7.87%) Six Sigma
8 6 (6.74%) Analytics
8 6 (6.74%) Client Onboarding
8 6 (6.74%) Customer Requirements
8 6 (6.74%) Kalman Filter
8 6 (6.74%) Problem Management
8 6 (6.74%) User Acceptance Testing
Programming Languages
1 9 (10.11%) SQL
2 5 (5.62%) Python
3 4 (4.49%) Java
3 4 (4.49%) PowerShell
3 4 (4.49%) Ruby
4 3 (3.37%) C#
Qualifications
1 11 (12.36%) ITIL Certification
2 10 (11.24%) MCSE
2 10 (11.24%) Microsoft Certification
3 8 (8.99%) Degree
4 7 (7.87%) Cisco Certification
5 6 (6.74%) CCNP
6 4 (4.49%) MCSA
7 3 (3.37%) VMware Certified Professional (VCP)
8 1 (1.12%) CCNA
8 1 (1.12%) Computer Science Degree
8 1 (1.12%) MCP
8 1 (1.12%) PMI Certification
8 1 (1.12%) PMP
Quality Assurance & Compliance
1 31 (34.83%) SLA
2 6 (6.74%) PMBOK
2 6 (6.74%) PMO
2 6 (6.74%) QA
3 1 (1.12%) SEPA
System Software
1 29 (32.58%) Active Directory
2 13 (14.61%) Hyper-V
2 13 (14.61%) VMware Infrastructure
3 6 (6.74%) VMware Workstation
4 3 (3.37%) vCloud
4 3 (3.37%) Virtual Machines
4 3 (3.37%) Virtual Servers
4 3 (3.37%) vSphere
4 3 (3.37%) XenApp
5 1 (1.12%) Firmware
5 1 (1.12%) Virtual Desktop
Systems Management
1 13 (14.61%) SCCM
2 9 (10.11%) FortiGate
3 4 (4.49%) Consul
3 4 (4.49%) Packer
3 4 (4.49%) Puppet
3 4 (4.49%) Terraform
4 3 (3.37%) HAProxy
5 2 (2.25%) Failover Clustering
5 2 (2.25%) SCOM
6 1 (1.12%) AirWatch
6 1 (1.12%) MaaS360
6 1 (1.12%) Norton AntiVirus
6 1 (1.12%) Symantec Endpoint Protection
6 1 (1.12%) Systems Management Server (SMS)
Vendors
1 32 (35.96%) Citrix
2 26 (29.21%) Microsoft
3 17 (19.10%) Sony
4 14 (15.73%) VMware
5 11 (12.36%) Apple
6 9 (10.11%) Cisco
6 9 (10.11%) SonicWALL
7 7 (7.87%) Google
8 6 (6.74%) Dell
8 6 (6.74%) Dell Compellent
8 6 (6.74%) Draytek
8 6 (6.74%) EMC
8 6 (6.74%) HP
8 6 (6.74%) IBM
8 6 (6.74%) Juniper
8 6 (6.74%) NetApp
8 6 (6.74%) Nortel
8 6 (6.74%) Veeam
9 5 (5.62%) iManage
10 4 (4.49%) Rackspace