Period
to 20 July 2017

The median annual salary for a Service Support Manager was £45,000 in advertised job vacancies in London during the 6 months to 20 July 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Services Support Manager
England > London
6 months to
20 Jul 2017
Same period 2016 Same period 2015
Rank 804 824 822
Rank change year-on-year +20 -2 +54
Permanent jobs requiring a Service Support Manager 32 66 85
As % of all permanent IT jobs advertised in London 0.044% 0.080% 0.095%
As % of the Job Titles category 0.046% 0.083% 0.099%
Number of salaries quoted 27 63 76
London median annual salary £45,000 £52,500 £60,000
Median salary % change year-on-year -14.29% -12.50% -7.69%
10th Percentile £27,500 £38,650 £39,822
90th Percentile £65,250 £74,500 £80,000
England median annual salary £36,000 £45,000 £52,500
% change year-on-year -20.00% -14.29% -4.55%

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in London. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
London
Permanent job vacancies with a job title containing a recognized job role 69001 79125 85659
As % of all permanent IT job vacancies advertised in London 94.98% 96.05% 95.93%
Number of salaries quoted 55776 68584 72277
London median annual salary £59,500 £55,000 £55,000
Median salary % change year-on-year +8.18% - +4.76%
10th Percentile £32,500 £32,500 £31,250
90th Percentile £90,000 £85,000 £85,000
England median annual salary £47,500 £47,500 £45,000
% change year-on-year - +5.56% -

Service Support Manager
Job Vacancy Trend in London

Job postings that featured Service Support Manager in the job title as a percentage of all IT jobs advertised in London.

Job vacancy trend for Service Support Manager in London

Service Support Manager
Salary Trend in London

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Service Support Manager in London.

Salary trend for Service Support Manager in London

Service Support Manager
Salary Histogram in London

The salary distribution of IT jobs citing Service Support Manager in London over the 6 months to 20 July 2017.

Salary histogram for Service Support Manager in London

Service Support Manager
Job Locations in London

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Service Support Manager within the London region over the 6 months to 20 July 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
City of London +46 6 £45,000 -
Service Support Manager
England

Service Support Manager Skill Set
Top 30 Co-occurring IT Skills in London

For the 6 months to 20 July 2017, Service Support Manager job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the London region featuring Service Support Manager in the job title.

1 24 (75.00%) ITIL
2 18 (56.25%) Service Delivery
3 15 (46.88%) Stakeholder Management
4 14 (43.75%) Finance
5 13 (40.63%) SLA
6 11 (34.38%) Contract Management
7 10 (31.25%) Service Delivery Management
7 10 (31.25%) Escalation Management
7 10 (31.25%) Statistics
7 10 (31.25%) Performance Management
7 10 (31.25%) Critical Success Factor
7 10 (31.25%) Data Centre
7 10 (31.25%) Microsoft Excel
7 10 (31.25%) Microsoft PowerPoint
8 7 (21.88%) Service Management
9 5 (15.63%) Windows
10 4 (12.50%) Supplier Management
10 4 (12.50%) Root Cause Analysis
10 4 (12.50%) Service Design
10 4 (12.50%) Agile Software Development
10 4 (12.50%) Microsoft
10 4 (12.50%) ITIL Certification
11 3 (9.38%) Active Directory
11 3 (9.38%) Change Management
11 3 (9.38%) Banking
11 3 (9.38%) ITSM
11 3 (9.38%) Programme Management
11 3 (9.38%) Windows Server
11 3 (9.38%) Windows 8
11 3 (9.38%) SCCM

Service Support Manager Skill Set
Co-occurring IT Skills in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 2 (6.25%) Exchange Server 2010
1 2 (6.25%) MS Exchange
Applications
1 10 (31.25%) Microsoft Excel
1 10 (31.25%) Microsoft PowerPoint
2 1 (3.13%) Microsoft Office
Business Applications
1 2 (6.25%) BusinessWorks
Cloud Services
1 2 (6.25%) SaaS
Database & Business Intelligence
1 2 (6.25%) PowerCenter
1 2 (6.25%) SQL Server
2 1 (3.13%) Blockchain
General
1 14 (43.75%) Finance
2 3 (9.38%) Banking
3 2 (6.25%) Investment Banking
3 2 (6.25%) Japanese Language
4 1 (3.13%) Arabic Language
4 1 (3.13%) Digital Economy
4 1 (3.13%) Financial Institution
4 1 (3.13%) Marketing
4 1 (3.13%) Telecoms
Libraries, Frameworks & Software Standards
1 2 (6.25%) .NET
Miscellaneous
1 10 (31.25%) Data Centre
2 2 (6.25%) Client/Server
2 2 (6.25%) Equities
2 2 (6.25%) Fixed Income
2 2 (6.25%) Reinsurance
3 1 (3.13%) Foreign Exchange (FX)
Operating Systems
1 5 (15.63%) Windows
2 3 (9.38%) Windows 8
2 3 (9.38%) Windows Server
3 2 (6.25%) Windows XP
4 1 (3.13%) Windows 10
4 1 (3.13%) Windows 7
4 1 (3.13%) Windows Server 2008
Processes & Methodologies
1 24 (75.00%) ITIL
2 18 (56.25%) Service Delivery
3 15 (46.88%) Stakeholder Management
4 11 (34.38%) Contract Management
5 10 (31.25%) Critical Success Factor
5 10 (31.25%) Escalation Management
5 10 (31.25%) Performance Management
5 10 (31.25%) Service Delivery Management
5 10 (31.25%) Statistics
6 7 (21.88%) Service Management
7 4 (12.50%) Agile Software Development
7 4 (12.50%) Root Cause Analysis
7 4 (12.50%) Service Design
7 4 (12.50%) Supplier Management
8 3 (9.38%) Change Management
8 3 (9.38%) ITSM
8 3 (9.38%) Programme Management
9 2 (6.25%) CRM
9 2 (6.25%) Data Analysis
9 2 (6.25%) ERP
Programming Languages
1 2 (6.25%) Java
Qualifications
1 4 (12.50%) ITIL Certification
2 1 (3.13%) MCDST
2 1 (3.13%) MCITP
2 1 (3.13%) MCSE
2 1 (3.13%) Microsoft Certification
2 1 (3.13%) SC Cleared
2 1 (3.13%) Security Cleared
Quality Assurance & Compliance
1 13 (40.63%) SLA
System Software
1 3 (9.38%) Active Directory
Systems Management
1 3 (9.38%) SCCM
Vendors
1 4 (12.50%) Microsoft
2 2 (6.25%) Apple
2 2 (6.25%) Citrix
2 2 (6.25%) Google
2 2 (6.25%) Informatica
2 2 (6.25%) SAP
2 2 (6.25%) Siebel
2 2 (6.25%) TIBCO
2 2 (6.25%) VMware
North London
Eutopia Solutions Ltd
Salary: £40000.00 - £51000.00 per annum + benefits
Posted: 6 days ago