Period
to 24 January 2018

The following table provides summary statistics for permanent job vacancies advertised in Manchester with a requirement for Customer Engagement skills. Included is a benchmarking guide to the salaries offered in vacancies that have cited Customer Engagement over the 6 months to 24 January 2018 with a comparison to the same period in the previous 2 years.

Customer Engagement
North West > Manchester
6 months to
24 Jan 2018
Same period 2017 Same period 2016
Rank 274 260 228
Rank change year-on-year -14 -32 +16
Permanent jobs citing Customer Engagement 17 27 38
As % of all permanent IT jobs advertised in Manchester 0.23% 0.36% 0.55%
As % of the Processes & Methodologies category 0.25% 0.39% 0.60%
Number of salaries quoted 16 24 25
Manchester median annual salary £36,250 £55,000 £43,000
Median salary % change year-on-year -34.09% +27.91% +7.50%
10th Percentile £28,750 £38,250 £27,350
90th Percentile £85,000 £57,500 £67,000
North West median annual salary £37,500 £55,000 £45,000
% change year-on-year -31.82% +22.22% -18.18%

Customer Engagement is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all permanent job vacancies advertised in Manchester with a requirement for process or methodology skills.

All Process and Methodology Skills
Manchester
Permanent vacancies with a requirement for process or methodology skills 6,876 6,867 6,290
As % of all permanent IT jobs advertised in Manchester 91.96% 91.76% 90.95%
Number of salaries quoted 5,658 5,933 5,179
Manchester median annual salary £45,000 £42,500 £40,500
Median salary % change year-on-year +5.88% +4.94% +6.58%
10th Percentile £27,500 £26,250 £25,000
90th Percentile £67,500 £63,750 £61,350
North West median annual salary £45,000 £40,000 £40,000
% change year-on-year +12.50% - -

Customer Engagement
Job Vacancy Trend in Manchester

Job postings citing Customer Engagement as a percentage of all IT jobs advertised in Manchester.

Job vacancy trend for Customer Engagement in Manchester

Customer Engagement
Salary Trend in Manchester

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Customer Engagement in Manchester.

Salary trend for Customer Engagement in Manchester

Customer Engagement
Salary Histogram in Manchester

The salary distribution of IT jobs citing Customer Engagement in Manchester over the 6 months to 24 January 2018.

Salary histogram for Customer Engagement in Manchester

For the 6 months to 24 January 2018, IT jobs citing Customer Engagement also mentioned the following skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the Manchester region with a requirement for Customer Engagement.

1 7 (41.18%) Microsoft
1 7 (41.18%) Finance
2 6 (35.29%) ITIL
3 5 (29.41%) VPN
3 5 (29.41%) Microsoft Office
3 5 (29.41%) Citrix
3 5 (29.41%) ITIL Certification
3 5 (29.41%) Legal
3 5 (29.41%) Agile Software Development
4 4 (23.53%) Analytical Skills
4 4 (23.53%) Stakeholder Management
5 3 (17.65%) Games
5 3 (17.65%) Retail
5 3 (17.65%) Visualfiles
5 3 (17.65%) Microsoft PowerPoint
5 3 (17.65%) Office 365
5 3 (17.65%) Microsoft Excel
5 3 (17.65%) LexisNexis
5 3 (17.65%) Remote Desktop
5 3 (17.65%) Case Management
5 3 (17.65%) Elite 3E
5 3 (17.65%) Intapp
5 3 (17.65%) Carpe Diem
6 2 (11.76%) Line Management
6 2 (11.76%) CRM
6 2 (11.76%) Web Services
6 2 (11.76%) SQL
6 2 (11.76%) Law
6 2 (11.76%) Microsoft Azure
6 2 (11.76%) Amazon AWS

Customer Engagement
Co-occurring IT Skills in Manchester by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 1 (5.88%) IIS
Applications
1 5 (29.41%) Microsoft Office
2 3 (17.65%) Microsoft Excel
2 3 (17.65%) Microsoft PowerPoint
Business Applications
1 3 (17.65%) Carpe Diem
1 3 (17.65%) Elite 3E
1 3 (17.65%) Visualfiles
2 1 (5.88%) Dynamics CRM
Cloud Services
1 3 (17.65%) Office 365
2 2 (11.76%) Amazon AWS
2 2 (11.76%) Microsoft Azure
3 1 (5.88%) Responsys
3 1 (5.88%) Silverpop
Communications & Networking
1 5 (29.41%) VPN
2 3 (17.65%) Remote Desktop
3 1 (5.88%) FTP
3 1 (5.88%) Intelligent Network
3 1 (5.88%) SMS
3 1 (5.88%) SMTP
3 1 (5.88%) WAN
Database & Business Intelligence
1 1 (5.88%) SQL Server
General
1 7 (41.18%) Finance
2 5 (29.41%) Legal
3 3 (17.65%) Games
3 3 (17.65%) Retail
4 2 (11.76%) Law
5 1 (5.88%) Marketing
5 1 (5.88%) Telecoms
Job Titles
1 8 (47.06%) Analyst
2 5 (29.41%) Service Analyst
2 5 (29.41%) Service Desk Analyst
3 3 (17.65%) Customer Analyst
4 2 (11.76%) Architect
4 2 (11.76%) Cloud Architect
4 2 (11.76%) Portfolio Manager
4 2 (11.76%) Project Manager
5 1 (5.88%) Administrator
5 1 (5.88%) Business Change Manager
5 1 (5.88%) Cloud Consultant
5 1 (5.88%) CRM Campaign Manager
5 1 (5.88%) Digital Product Owner
5 1 (5.88%) Digital Transformation
5 1 (5.88%) Digital Transformation Manager
5 1 (5.88%) Product Owner
5 1 (5.88%) Programme Manager
5 1 (5.88%) Telecoms Manager
5 1 (5.88%) Transformation Manager
5 1 (5.88%) WAN Project Manager
Libraries, Frameworks & Software Standards
1 2 (11.76%) Web Services
2 1 (5.88%) HTML
Miscellaneous
1 4 (23.53%) Analytical Skills
2 1 (5.88%) Fintech
2 1 (5.88%) Handset
2 1 (5.88%) Social Media
Operating Systems
1 1 (5.88%) Windows
Processes & Methodologies
1 6 (35.29%) ITIL
2 5 (29.41%) Agile Software Development
3 4 (23.53%) Stakeholder Management
4 3 (17.65%) Case Management
5 2 (11.76%) CRM
5 2 (11.76%) Line Management
6 1 (5.88%) Business Change Management
6 1 (5.88%) Change Management
6 1 (5.88%) Coaching
6 1 (5.88%) Creative Problem-Solving
6 1 (5.88%) Creative Thinking
6 1 (5.88%) Data Management
6 1 (5.88%) Digital Transformation Programme
6 1 (5.88%) E-Commerce
6 1 (5.88%) ERP
6 1 (5.88%) Innovative Thinking
6 1 (5.88%) Matrix Organization
6 1 (5.88%) Mentoring
6 1 (5.88%) People Management
6 1 (5.88%) Project Management
Programming Languages
1 2 (11.76%) SQL
2 1 (5.88%) PowerShell
Qualifications
1 5 (29.41%) ITIL Certification
Quality Assurance & Compliance
1 1 (5.88%) QA
Vendors
1 7 (41.18%) Microsoft
2 5 (29.41%) Citrix
3 3 (17.65%) Intapp
3 3 (17.65%) LexisNexis
4 1 (5.88%) Google
4 1 (5.88%) Salesforce Marketing Cloud