Period
to 15 June 2019

The median annual salary for a Support Analyst was £28,500 in advertised job vacancies in the North West during the 6 months to 15 June 2019.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
15 Jun 2019
Same period 2018 Same period 2017
Rank 168 147 145
Rank change year-on-year -21 -2 -37
Permanent jobs requiring a Support Analyst 175 258 290
As % of all permanent IT jobs advertised in the North West 1.70% 2.11% 2.28%
As % of the Job Titles category 1.78% 2.17% 2.36%
Number of salaries quoted 151 203 245
North West median annual salary £28,500 £27,500 £27,000
Median salary % change year-on-year +3.64% +1.85% -
10th Percentile £21,250 £20,000 £19,750
90th Percentile £42,500 £40,000 £40,000
England median annual salary £31,068 £32,500 £31,750
% change year-on-year -4.41% +2.36% -0.78%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 9,832 11,873 12,305
% of permanent IT jobs with a recognized job title 95.70% 96.93% 96.87%
Number of salaries quoted 7,408 9,664 10,160
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £26,250 £25,750 £25,000
90th Percentile £68,750 £66,250 £62,500
England median annual salary £51,500 £50,000 £47,500
% change year-on-year +3.00% +5.26% -

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 15 June 2019.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 15 June 2019. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +6 79 £31,500 +31.25% 18
Cheshire +20 52 £29,000 -10.77% 8
Merseyside -18 24 £33,005 +6.47% 1
Lancashire -27 20 £26,000 - 4
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 15 June 2019, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 98 (56.00%) Windows
2 75 (42.86%) Active Directory
3 61 (34.86%) Microsoft
4 59 (33.71%) ITIL
5 54 (30.86%) SQL
6 51 (29.14%) Finance
7 38 (21.71%) Office 365
8 37 (21.14%) SQL Server
9 34 (19.43%) Microsoft Office
10 31 (17.71%) Windows Server
10 31 (17.71%) VMware
11 26 (14.86%) Windows 10
12 25 (14.29%) Self-Motivation
13 24 (13.71%) TCP/IP
13 24 (13.71%) ERP
14 23 (13.14%) Linux
15 22 (12.57%) DNS
15 22 (12.57%) DHCP
16 21 (12.00%) CRM
17 20 (11.43%) Windows 7
18 18 (10.29%) SLA
18 18 (10.29%) Manufacturing
19 17 (9.71%) Problem-Solving
19 17 (9.71%) Analytical Skills
20 16 (9.14%) SQL Server Reporting Services
20 16 (9.14%) Degree
20 16 (9.14%) SAP
20 16 (9.14%) Oracle
21 15 (8.57%) VPN
21 15 (8.57%) Incident Management

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 13 (7.43%) MS Exchange
2 12 (6.86%) SharePoint
3 5 (2.86%) Exchange Server 2010
4 4 (2.29%) Confluence
4 4 (2.29%) IIS
4 4 (2.29%) NetWeaver
4 4 (2.29%) WebSphere
5 3 (1.71%) Apache
5 3 (1.71%) IBM Notes
5 3 (1.71%) WebLogic
6 2 (1.14%) Blackberry Enterprise Server
7 1 (0.57%) Exchange Server 2013
7 1 (0.57%) GlassFish
7 1 (0.57%) Skype for Business
7 1 (0.57%) Tomcat
Applications
1 34 (19.43%) Microsoft Office
2 6 (3.43%) Microsoft Excel
3 4 (2.29%) MS Visio
4 2 (1.14%) Microsoft PowerPoint
Business Applications
1 5 (2.86%) Unit4 Business World
2 4 (2.29%) Dynamics AX
2 4 (2.29%) Dynamics CRM
2 4 (2.29%) SAP BPC
3 3 (1.71%) FLEXCUBE
4 2 (1.14%) NetSuite
4 2 (1.14%) Oracle Applications
4 2 (1.14%) Oracle Payables
4 2 (1.14%) SAP ERP
4 2 (1.14%) SAP FI
4 2 (1.14%) SAP HCM
4 2 (1.14%) SAP HR
4 2 (1.14%) SAP Payroll
4 2 (1.14%) SAP S/4HANA
5 1 (0.57%) Oracle EBS
5 1 (0.57%) Oracle Financials
5 1 (0.57%) Oracle General Ledger
5 1 (0.57%) Oracle Internet Expenses
5 1 (0.57%) Oracle Procure-to-Pay
5 1 (0.57%) Oracle Receivables
Cloud Services
1 38 (21.71%) Office 365
2 9 (5.14%) G Suite
3 5 (2.86%) Dynamics 365
3 5 (2.86%) Microsoft Azure
4 4 (2.29%) Power Platform
5 2 (1.14%) SuccessFactors
6 1 (0.57%) Amazon AWS
6 1 (0.57%) Amazon EC2
6 1 (0.57%) Slack
Communications & Networking
1 24 (13.71%) TCP/IP
2 22 (12.57%) DHCP
2 22 (12.57%) DNS
3 15 (8.57%) VPN
4 9 (5.14%) LAN
4 9 (5.14%) WAN
4 9 (5.14%) Wireless
5 8 (4.57%) VoIP
6 7 (4.00%) Firewall
6 7 (4.00%) Internet
6 7 (4.00%) SAN
7 3 (1.71%) IP Telephony
7 3 (1.71%) VLAN
8 2 (1.14%) Network Security
8 2 (1.14%) Remote Desktop
8 2 (1.14%) Skype
9 1 (0.57%) Extranet
9 1 (0.57%) NAS
9 1 (0.57%) WebEx
9 1 (0.57%) Wi-Fi
Database & Business Intelligence
1 37 (21.14%) SQL Server
2 16 (9.14%) SQL Server Reporting Services
3 11 (6.29%) SQL Server Integration Services
4 9 (5.14%) Oracle Database
5 6 (3.43%) Relational Database
6 4 (2.29%) BusinessObjects
6 4 (2.29%) Crystal Reports
6 4 (2.29%) Oracle Database 10g
6 4 (2.29%) Power BI
6 4 (2.29%) SQL Server 2016
7 2 (1.14%) Oracle BI Publisher
7 2 (1.14%) Oracle ODI
7 2 (1.14%) Oracle Reports
8 1 (0.57%) MongoDB
8 1 (0.57%) MS Access
8 1 (0.57%) MySQL
8 1 (0.57%) RDBMS
8 1 (0.57%) SAP HANA
Development Applications
1 5 (2.86%) JIRA
2 4 (2.29%) Team Foundation Server
3 2 (1.14%) Oracle APEX
3 2 (1.14%) Oracle Forms
General
1 51 (29.14%) Finance
2 18 (10.29%) Manufacturing
3 8 (4.57%) Legal
4 6 (3.43%) Telecoms
5 5 (2.86%) Advertising
5 5 (2.86%) Banking
5 5 (2.86%) Law
6 3 (1.71%) Marketing
7 2 (1.14%) General Ledger
7 2 (1.14%) Retail
8 1 (0.57%) Automotive
8 1 (0.57%) Electronics
8 1 (0.57%) Investment Banking
8 1 (0.57%) Retail Banking
Libraries, Frameworks & Software Standards
1 8 (4.57%) .NET
2 7 (4.00%) HTML
2 7 (4.00%) XML
3 6 (3.43%) Apache Flex
4 5 (2.86%) XMPP
5 4 (2.29%) Software Packaging
6 3 (1.71%) Middleware
7 2 (1.14%) ASP.NET
8 1 (0.57%) Oracle Fusion
8 1 (0.57%) XML Schema
Miscellaneous
1 25 (14.29%) Self-Motivation
2 17 (9.71%) Analytical Skills
3 7 (4.00%) Replication
4 5 (2.86%) Client/Server
4 5 (2.86%) Enterprise Software
5 4 (2.29%) Clustering
5 4 (2.29%) Driving Licence
5 4 (2.29%) Fat Client
5 4 (2.29%) Smartphone
5 4 (2.29%) Thin Client
6 3 (1.71%) Data Centre
6 3 (1.71%) Management Information System
7 2 (1.14%) iSeries
7 2 (1.14%) RSA SecurID
7 2 (1.14%) Video Conferencing
8 1 (0.57%) Mainframe
8 1 (0.57%) Mobile App
8 1 (0.57%) NHS
8 1 (0.57%) User Experience
8 1 (0.57%) Xbox
Operating Systems
1 98 (56.00%) Windows
2 31 (17.71%) Windows Server
3 26 (14.86%) Windows 10
4 23 (13.14%) Linux
5 20 (11.43%) Windows 7
6 13 (7.43%) Windows Server 2008
6 13 (7.43%) Windows Server 2012
7 9 (5.14%) Unix
8 6 (3.43%) Apple iOS
9 3 (1.71%) Windows 8
10 2 (1.14%) Android
10 2 (1.14%) Mac OS
10 2 (1.14%) Windows Server 2003
11 1 (0.57%) Mac OS X
11 1 (0.57%) Windows 2000 Server
11 1 (0.57%) Windows XP
Processes & Methodologies
1 59 (33.71%) ITIL
2 24 (13.71%) ERP
3 21 (12.00%) CRM
4 17 (9.71%) Problem-Solving
5 15 (8.57%) Incident Management
6 12 (6.86%) Software Deployment
7 11 (6.29%) Business Intelligence
7 11 (6.29%) Service Delivery
7 11 (6.29%) Time Management
8 9 (5.14%) Continuous Improvement
8 9 (5.14%) Disaster Recovery
8 9 (5.14%) ITSM
8 9 (5.14%) Project Management
9 8 (4.57%) Agile Software Development
9 8 (4.57%) Business Analysis
9 8 (4.57%) Patch Management
9 8 (4.57%) Root Cause Analysis
10 7 (4.00%) Document Management
10 7 (4.00%) Proactive Monitoring
10 7 (4.00%) Problem Management
Programming Languages
1 54 (30.86%) SQL
2 14 (8.00%) PowerShell
3 10 (5.71%) PL/SQL
4 7 (4.00%) Java
5 6 (3.43%) Python
6 4 (2.29%) C#
7 3 (1.71%) Perl
7 3 (1.71%) T-SQL
7 3 (1.71%) VBA
8 2 (1.14%) JavaScript
8 2 (1.14%) PHP
8 2 (1.14%) VB
8 2 (1.14%) VB.NET
9 1 (0.57%) C
9 1 (0.57%) C++
9 1 (0.57%) C-shell
9 1 (0.57%) Korn
Qualifications
1 16 (9.14%) Degree
2 10 (5.71%) ITIL Certification
2 10 (5.71%) Microsoft Certification
3 9 (5.14%) ITIL Foundation Certificate
4 8 (4.57%) CCNA
4 8 (4.57%) Cisco Certification
4 8 (4.57%) MCSA
4 8 (4.57%) Security Cleared
5 6 (3.43%) MCP
5 6 (3.43%) MCSE
6 5 (2.86%) A+ Certification
7 4 (2.29%) CCNP
7 4 (2.29%) MCTS
8 3 (1.71%) SC Cleared
9 2 (1.14%) MCDST
10 1 (0.57%) CompTIA Security+
10 1 (0.57%) DBS Check
Quality Assurance & Compliance
1 18 (10.29%) SLA
2 1 (0.57%) PMO
2 1 (0.57%) QA
System Software
1 75 (42.86%) Active Directory
2 8 (4.57%) Hyper-V
3 7 (4.00%) VMware Infrastructure
4 3 (1.71%) Terminal Services
5 2 (1.14%) Terminal Server
6 1 (0.57%) Docker
6 1 (0.57%) Tivoli Workload Scheduler
6 1 (0.57%) vSphere
6 1 (0.57%) XenApp
Systems Management
1 10 (5.71%) SCCM
2 4 (2.29%) Cisco CUCM
3 3 (1.71%) Backup Exec
3 3 (1.71%) Microsoft Clustering
3 3 (1.71%) Oracle Enterprise Manager
3 3 (1.71%) Oracle RMAN
4 2 (1.14%) AirWatch
4 2 (1.14%) Symantec Endpoint Protection
5 1 (0.57%) Control-M
5 1 (0.57%) Kubernetes
5 1 (0.57%) Tivoli
Vendors
1 61 (34.86%) Microsoft
2 31 (17.71%) VMware
3 16 (9.14%) Oracle
3 16 (9.14%) SAP
4 12 (6.86%) Cisco
5 8 (4.57%) Citrix
6 7 (4.00%) Apple
7 5 (2.86%) Symantec
8 4 (2.29%) HP
8 4 (2.29%) IBM
8 4 (2.29%) Progress
8 4 (2.29%) Sage
8 4 (2.29%) Salesforce.com
8 4 (2.29%) Tableau
9 3 (1.71%) Avaya
9 3 (1.71%) Cognos
9 3 (1.71%) EMC
9 3 (1.71%) Hyperion
9 3 (1.71%) Lotus
10 2 (1.14%) MobileIron