Period
to 18 October 2018

The median annual salary for a Support Analyst was £26,500 in advertised job vacancies in the North West during the 6 months to 18 October 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
18 Oct 2018
Same period 2017 Same period 2016
Rank 130 156 126
Rank change year-on-year +26 -30 -17
Permanent jobs requiring a Support Analyst 292 262 300
As % of all permanent IT jobs advertised in the North West 2.48% 2.05% 2.46%
As % of the Job Titles category 2.57% 2.12% 2.53%
Number of salaries quoted 212 210 267
North West median annual salary £26,500 £27,250 £29,500
Median salary % change year-on-year -2.75% -7.63% +11.32%
10th Percentile £20,500 £19,975 £20,000
90th Percentile £37,500 £40,000 £41,250
England median annual salary £32,500 £32,000 £31,500
% change year-on-year +1.56% +1.59% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 11,373 12,357 11,856
% of permanent IT jobs with a recognized job title 96.70% 96.68% 97.26%
Number of salaries quoted 9,185 9,900 9,995
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,000 £24,750
90th Percentile £68,750 £63,750 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +5.56%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 18 October 2018.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 18 October 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -1 135 £25,000 -5.66% 16
Merseyside +38 53 £30,000 +9.09% 5
Cheshire -6 52 £25,375 -2.40% 12
Lancashire +20 47 £28,500 -5.00% 2
Cumbria +5 2 £26,750 +11.46%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 18 October 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 123 (42.12%) Windows
2 101 (34.59%) ITIL
2 101 (34.59%) Microsoft
3 96 (32.88%) Active Directory
3 96 (32.88%) SQL
4 54 (18.49%) Office 365
5 47 (16.10%) Finance
6 45 (15.41%) VMware
7 41 (14.04%) Cisco
7 41 (14.04%) Problem-Solving
8 39 (13.36%) Microsoft Office
9 37 (12.67%) Windows 7
10 36 (12.33%) SQL Server
11 35 (11.99%) ERP
11 35 (11.99%) Windows Server
12 34 (11.64%) Windows 10
13 33 (11.30%) Oracle
14 32 (10.96%) Citrix
15 28 (9.59%) Manufacturing
16 27 (9.25%) Service Management
17 25 (8.56%) Incident Management
18 24 (8.22%) Windows Server 2012
19 23 (7.88%) Linux
20 22 (7.53%) Telecoms
21 21 (7.19%) Change Management
21 21 (7.19%) Self-Motivation
22 20 (6.85%) VMware Infrastructure
22 20 (6.85%) Problem Management
22 20 (6.85%) Business Intelligence
23 19 (6.51%) TCP/IP

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (5.82%) MS Exchange
2 9 (3.08%) Exchange Server 2013
3 8 (2.74%) IIS
4 7 (2.40%) Tomcat
5 6 (2.05%) Apache
5 6 (2.05%) SharePoint
6 4 (1.37%) WordPress
7 3 (1.03%) Exchange Server 2010
8 2 (0.68%) WebSphere
8 2 (0.68%) WebSphere Application Server
9 1 (0.34%) Blackberry Enterprise Server
9 1 (0.34%) CMS
9 1 (0.34%) Elasticsearch
9 1 (0.34%) Exchange Server 2003
9 1 (0.34%) Skype for Business
Applications
1 39 (13.36%) Microsoft Office
2 9 (3.08%) Microsoft Excel
3 1 (0.34%) AutoCAD
3 1 (0.34%) Microsoft PowerPoint
3 1 (0.34%) Revit
Business Applications
1 14 (4.79%) Dynamics AX
2 11 (3.77%) Dynamics NAV
3 4 (1.37%) Northgate Housing
3 4 (1.37%) Oracle Applications
3 4 (1.37%) Oracle EBS
3 4 (1.37%) Oracle HRMS
3 4 (1.37%) Oracle iProcurement
3 4 (1.37%) Oracle Procure-to-Pay
4 3 (1.03%) NetSuite
5 1 (0.34%) Aareon QL
5 1 (0.34%) Academy Housing
5 1 (0.34%) Elite 3E
5 1 (0.34%) Epicor Tropos
5 1 (0.34%) Infor CloudSuite Industrial (formerly SyteLine)
5 1 (0.34%) Infor M3
5 1 (0.34%) MIS ActiveH
5 1 (0.34%) OPENHousing
5 1 (0.34%) Orchard Housing
Cloud Services
1 54 (18.49%) Office 365
2 13 (4.45%) Microsoft Azure
3 7 (2.40%) Dynamics 365
4 2 (0.68%) Amazon AWS
4 2 (0.68%) G Suite
4 2 (0.68%) Mimecast
5 1 (0.34%) SaaS
Communications & Networking
1 19 (6.51%) TCP/IP
2 17 (5.82%) Firewall
3 15 (5.14%) LAN
4 14 (4.79%) WAN
4 14 (4.79%) Wireless
5 11 (3.77%) ADSL
6 10 (3.42%) DNS
7 9 (3.08%) DHCP
7 9 (3.08%) SAN
7 9 (3.08%) VPN
8 7 (2.40%) Internet
9 6 (2.05%) Ethernet
9 6 (2.05%) VLAN
9 6 (2.05%) VoIP
10 4 (1.37%) Remote Desktop
10 4 (1.37%) Skype
11 3 (1.03%) Cisco ASA
11 3 (1.03%) NAS
11 3 (1.03%) Network Security
12 2 (0.68%) MQTT
Database & Business Intelligence
1 36 (12.33%) SQL Server
2 18 (6.16%) Crystal Reports
3 16 (5.48%) SQL Server Reporting Services
4 8 (2.74%) Relational Database
5 7 (2.40%) BusinessObjects
5 7 (2.40%) MySQL
6 6 (2.05%) Oracle Database
7 4 (1.37%) Oracle Database 10g
7 4 (1.37%) Oracle Database 11g
7 4 (1.37%) RDBMS
7 4 (1.37%) SQL Server 2005
7 4 (1.37%) SQL Server 2008
8 2 (0.68%) Ingres
8 2 (0.68%) MS Access
8 2 (0.68%) Oracle Reports
8 2 (0.68%) Power BI
8 2 (0.68%) SQL Server 2012
8 2 (0.68%) SQL Server Integration Services
9 1 (0.34%) BusinessObjects Business Intelligence
9 1 (0.34%) Data Warehouse
Development Applications
1 7 (2.40%) JIRA
2 2 (0.68%) Log4j
2 2 (0.68%) Log4Net
2 2 (0.68%) Team Foundation Server
2 2 (0.68%) VSS/SourceSafe
3 1 (0.34%) Git (software)
3 1 (0.34%) Subversion
General
1 47 (16.10%) Finance
2 28 (9.59%) Manufacturing
3 22 (7.53%) Telecoms
4 10 (3.42%) Law
5 9 (3.08%) Advertising
6 8 (2.74%) Legal
6 8 (2.74%) Retail
7 6 (2.05%) Marketing
8 5 (1.71%) Electronics
8 5 (1.71%) Local Government
9 2 (0.68%) Automotive
9 2 (0.68%) Banking
9 2 (0.68%) Games
9 2 (0.68%) Investment Banking
10 1 (0.34%) Back Office
Libraries, Frameworks & Software Standards
1 17 (5.82%) XML
2 13 (4.45%) HTML
3 11 (3.77%) SOAP
4 9 (3.08%) .NET
5 7 (2.40%) CSS
5 7 (2.40%) JSON
6 6 (2.05%) 802.1X
7 5 (1.71%) REST
7 5 (1.71%) Web Services
8 4 (1.37%) Middleware
8 4 (1.37%) Oracle Fusion
9 3 (1.03%) EDI
10 2 (0.68%) IBM Integration Bus
10 2 (0.68%) WebSphere MQ
11 1 (0.34%) ASP.NET
11 1 (0.34%) RabbitMQ
Miscellaneous
1 21 (7.19%) Self-Motivation
2 17 (5.82%) Analytical Skills
3 6 (2.05%) Fat Client
3 6 (2.05%) Management Information System
3 6 (2.05%) Thin Client
4 5 (1.71%) User Experience
5 4 (1.37%) Driving Licence
5 4 (1.37%) Enterprise Software
6 3 (1.03%) Blackberry
6 3 (1.03%) Tandem
7 2 (0.68%) Clustering
7 2 (0.68%) Data Centre
7 2 (0.68%) EPoS
7 2 (0.68%) IBM Mainframe
7 2 (0.68%) Mainframe
7 2 (0.68%) PKI
8 1 (0.34%) Fintech
8 1 (0.34%) iPhone
8 1 (0.34%) Linux Command Line
8 1 (0.34%) Video Conferencing
Operating Systems
1 123 (42.12%) Windows
2 37 (12.67%) Windows 7
3 35 (11.99%) Windows Server
4 34 (11.64%) Windows 10
5 24 (8.22%) Windows Server 2012
6 23 (7.88%) Linux
7 18 (6.16%) Windows Server 2008
8 9 (3.08%) Unix
9 6 (2.05%) Red Hat Enterprise Linux
10 4 (1.37%) Android
11 3 (1.03%) Apple iOS
11 3 (1.03%) Windows Server 2003
12 2 (0.68%) AIX
12 2 (0.68%) Mac OS
12 2 (0.68%) Windows 8
Processes & Methodologies
1 101 (34.59%) ITIL
2 41 (14.04%) Problem-Solving
3 35 (11.99%) ERP
4 27 (9.25%) Service Management
5 25 (8.56%) Incident Management
6 21 (7.19%) Change Management
7 20 (6.85%) Business Intelligence
7 20 (6.85%) Problem Management
8 18 (6.16%) CRM
9 16 (5.48%) Software Deployment
10 14 (4.79%) Project Management
11 12 (4.11%) ITIL V3
11 12 (4.11%) Release Management
12 11 (3.77%) Agile Software Development
12 11 (3.77%) Knowledge Management
12 11 (3.77%) Statistics
12 11 (3.77%) Time Management
13 10 (3.42%) Disaster Recovery
14 7 (2.40%) Asset Management
14 7 (2.40%) Data Security
Programming Languages
1 96 (32.88%) SQL
2 16 (5.48%) PowerShell
3 13 (4.45%) T-SQL
4 11 (3.77%) Java
5 8 (2.74%) Python
6 6 (2.05%) JavaScript
6 6 (2.05%) VBA
7 5 (1.71%) X++
8 3 (1.03%) Perl
8 3 (1.03%) VBScript
9 2 (0.68%) COBOL
9 2 (0.68%) JCL
9 2 (0.68%) Jython
9 2 (0.68%) PL/SQL
9 2 (0.68%) VB
10 1 (0.34%) ActionScript
10 1 (0.34%) ActionScript 2.0
10 1 (0.34%) C
10 1 (0.34%) C#
10 1 (0.34%) RPG
Qualifications
1 16 (5.48%) Microsoft Certification
2 14 (4.79%) CCNA
2 14 (4.79%) Cisco Certification
3 13 (4.45%) MCP
4 11 (3.77%) MCSA
4 11 (3.77%) Network+ Certification
5 10 (3.42%) Degree
6 5 (1.71%) A+ Certification
6 5 (1.71%) MCSE
7 4 (1.37%) ITIL Certification
7 4 (1.37%) ITIL Foundation Certificate
8 3 (1.03%) CCNP
9 2 (0.68%) MCDST
10 1 (0.34%) Computer Science Degree
10 1 (0.34%) DBS Check
Quality Assurance & Compliance
1 16 (5.48%) SLA
2 2 (0.68%) PMO
3 1 (0.34%) Cyber Essentials
3 1 (0.34%) ISO/IEC 27001
3 1 (0.34%) QA
System Software
1 96 (32.88%) Active Directory
2 20 (6.85%) VMware Infrastructure
3 16 (5.48%) Hyper-V
4 9 (3.08%) Virtual Servers
5 8 (2.74%) XenApp
6 7 (2.40%) VMware ESXi
7 5 (1.71%) vSphere
8 1 (0.34%) EMC RecoverPoint
8 1 (0.34%) Virtual Desktop
8 1 (0.34%) Virtual Machines
8 1 (0.34%) XenDesktop
Systems Management
1 12 (4.11%) SCCM
2 3 (1.03%) Tivoli
2 3 (1.03%) WSUS
3 2 (0.68%) NetBackup
3 2 (0.68%) SCOM
4 1 (0.34%) AirWatch
4 1 (0.34%) EMC NetWorker
4 1 (0.34%) Ganglia
4 1 (0.34%) Netcool
4 1 (0.34%) Symantec Endpoint Protection
4 1 (0.34%) Systems Management Server (SMS)
4 1 (0.34%) ThinApp
4 1 (0.34%) Tivoli Storage Manager
Vendors
1 101 (34.59%) Microsoft
2 45 (15.41%) VMware
3 41 (14.04%) Cisco
4 33 (11.30%) Oracle
5 32 (10.96%) Citrix
6 16 (5.48%) SAP
7 11 (3.77%) Fortinet
7 11 (3.77%) Huawei
8 9 (3.08%) Avaya
9 7 (2.40%) HP
10 5 (1.71%) Apple
10 5 (1.71%) Aruba
10 5 (1.71%) NETGEAR
10 5 (1.71%) Ruckus Wireless
11 4 (1.37%) Civica
11 4 (1.37%) Cognos
11 4 (1.37%) Hyperion
11 4 (1.37%) Northgate
11 4 (1.37%) Orchard
12 3 (1.03%) IBM