The median annual salary for a Support Analyst was £28,000 in advertised job vacancies in the North West during the 3 months to 28 March 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England / North West
3 months to
28 Mar 2017
Same period 2016 Same period 2015
Rank 117 89 129
Rank change year-on-year -28 +40  
Permanent jobs requiring a Support Analyst 145 168 129
As % of all permanent IT jobs advertised in the North West 2.37% 2.92% 1.93%
As % of the Job Titles category 2.44% 3.01% 2.00%
Number of salaries quoted 125 132 120
Median salary £28,000 £26,250 £25,000
Median salary % change year-on-year +6.66% +5.00%  
90% offered a salary of more than £21,000 £20,000 £20,000
10% offered a salary of more than £41,400 £37,500 £40,000
UK excluding London median salary £27,500 £28,500 £27,500
% change year-on-year -3.50% +3.63%  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 5931 5576 6456
As % of all permanent IT job vacancies advertised in the North West 96.83% 97.04% 96.79%
Number of salaries quoted 4959 4681 5205
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £24,000 £24,000
10% offered a salary of more than £60,000 £55,000 £60,000
UK excluding London median salary £42,000 £41,500 £40,000
% change year-on-year +1.20% +3.75%  

Support Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 3 months to 28 March 2017.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 28 March 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -22 70 £28,250 +2.72% 12
Lancashire +7 27 £23,500 - 6
Cheshire -26 23 £31,000 +14.81% 1
Merseyside -10 19 £30,000 +15.38% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 28 March 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Analyst in the job title.

1 144 (46.45%) SQL
2 124 (40.00%) Microsoft
3 106 (34.19%) Active Directory
4 102 (32.90%) Windows
5 92 (29.68%) ITIL
6 68 (21.94%) VMware
7 67 (21.61%) SQL Server
8 66 (21.29%) Oracle
9 63 (20.32%) MS Excel
10 50 (16.13%) Finance
11 47 (15.16%) Windows Server
12 45 (14.52%) MS Exchange
13 41 (13.23%) LAN
13 41 (13.23%) WAN
14 40 (12.90%) TCP/IP
14 40 (12.90%) ERP
15 38 (12.26%) MS Office
15 38 (12.26%) Firewall
16 37 (11.94%) SLA
17 36 (11.61%) CRM
17 36 (11.61%) Hyper-V
18 35 (11.29%) Analytical Skills
19 34 (10.97%) Windows 7
20 32 (10.32%) SharePoint
20 32 (10.32%) DNS
21 31 (10.00%) DHCP
22 30 (9.68%) Unix
22 30 (9.68%) IBM
23 29 (9.35%) Linux
23 29 (9.35%) Windows Server 2008

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 45 (14.52%) MS Exchange
2 32 (10.32%) SharePoint
3 27 (8.71%) IIS
4 17 (5.48%) BizTalk Server
5 15 (4.84%) Exchange Server 2010
6 10 (3.23%) Exchange Server 2013
7 6 (1.94%) Confluence
7 6 (1.94%) Tomcat
8 4 (1.29%) Apache
8 4 (1.29%) Exchange Server 2007
8 4 (1.29%) JBoss
9 3 (0.97%) Oracle Workflow
9 3 (0.97%) SharePoint 2013
9 3 (0.97%) Skype for Business
10 2 (0.65%) CMS
11 1 (0.32%) nginx
11 1 (0.32%) Oracle Service Bus
11 1 (0.32%) Oracle SOA Suite
11 1 (0.32%) WebLogic
11 1 (0.32%) WebSphere
Applications
1 63 (20.32%) MS Excel
2 38 (12.26%) MS Office
3 1 (0.32%) MS PowerPoint
Business Applications
1 14 (4.52%) Oracle EBS
2 9 (2.90%) Dynamics CRM
3 7 (2.26%) Oracle CRM
4 4 (1.29%) Dynamics AX
5 3 (0.97%) Oracle Applications
5 3 (0.97%) Oracle Assets
5 3 (0.97%) Oracle EBS R12
5 3 (0.97%) Oracle Financials
5 3 (0.97%) Oracle General Ledger
5 3 (0.97%) Oracle Payables
5 3 (0.97%) Oracle Receivables
5 3 (0.97%) SAP SD
6 2 (0.65%) Demantra
6 2 (0.65%) Oracle ASCP
6 2 (0.65%) Oracle Cash Management
6 2 (0.65%) Oracle E-Business Tax
6 2 (0.65%) Sage 1000
6 2 (0.65%) Sage 200
6 2 (0.65%) SAP FI
6 2 (0.65%) SAP MM
Cloud Services
1 21 (6.77%) Office 365
2 8 (2.58%) Microsoft Azure
3 6 (1.94%) SaaS
4 1 (0.32%) PaaS
Communications & Networking
1 41 (13.23%) LAN
1 41 (13.23%) WAN
2 40 (12.90%) TCP/IP
3 38 (12.26%) Firewall
4 32 (10.32%) DNS
5 31 (10.00%) DHCP
6 25 (8.06%) VLAN
7 21 (6.77%) SAN
8 12 (3.87%) VoIP
9 9 (2.90%) Internet
10 8 (2.58%) VPN
11 7 (2.26%) WLAN
12 6 (1.94%) Remote Desktop
12 6 (1.94%) Wi-Fi
13 5 (1.61%) Cisco IOS
14 3 (0.97%) DMZ
14 3 (0.97%) Intranet
14 3 (0.97%) Wireless
15 2 (0.65%) IP Telephony
16 1 (0.32%) HTTP
Database & Business Intelligence
1 67 (21.61%) SQL Server
2 23 (7.42%) DB2
3 19 (6.13%) SQL Server Reporting Services
4 16 (5.16%) Oracle Database
5 14 (4.52%) Crystal Reports
6 11 (3.55%) Oracle Database 11g
7 6 (1.94%) Data Warehouse
7 6 (1.94%) MySQL
7 6 (1.94%) Oracle Reports
8 5 (1.61%) SQL Server Integration Services
9 4 (1.29%) SQLPlus
10 2 (0.65%) BusinessObjects
10 2 (0.65%) BusinessObjects Business Intelligence
10 2 (0.65%) PostgreSQL
10 2 (0.65%) QlikView
10 2 (0.65%) SQL Server 2008
10 2 (0.65%) SQL Server 2014
11 1 (0.32%) Oracle BI Publisher
11 1 (0.32%) Relational Database
11 1 (0.32%) SQL Server Analysis Services
Development Applications
1 6 (1.94%) JIRA
2 4 (1.29%) Oracle Forms
3 2 (0.65%) Talend Open Studio
4 1 (0.32%) Git (software)
General
1 50 (16.13%) Finance
2 15 (4.84%) Manufacturing
3 14 (4.52%) Banking
4 7 (2.26%) Legal
4 7 (2.26%) Marketing
4 7 (2.26%) Retail
5 5 (1.61%) Law
6 4 (1.29%) Advertising
7 3 (0.97%) Telecoms
8 2 (0.65%) Back Office
8 2 (0.65%) General Ledger
8 2 (0.65%) Investment Banking
8 2 (0.65%) Pharmaceutical
9 1 (0.32%) Automotive
9 1 (0.32%) Corporate Banking
9 1 (0.32%) Financial Institution
9 1 (0.32%) Publishing
Libraries, Frameworks & Software Standards
1 20 (6.45%) .NET
2 13 (4.19%) XML
3 7 (2.26%) Web Services
4 6 (1.94%) ASP.NET
5 5 (1.61%) HTML
6 4 (1.29%) Middleware
7 3 (0.97%) CSS
7 3 (0.97%) JSP
8 2 (0.65%) Ruby on Rails
9 1 (0.32%) .NET Framework
9 1 (0.32%) EDI
9 1 (0.32%) J2EE
9 1 (0.32%) JSON
9 1 (0.32%) Oracle Fusion
9 1 (0.32%) REST
9 1 (0.32%) SOAP
9 1 (0.32%) Spring
9 1 (0.32%) WCF
9 1 (0.32%) WebSphere MQ
Miscellaneous
1 35 (11.29%) Analytical Skills
2 23 (7.42%) iSeries
3 18 (5.81%) iPad
4 15 (4.84%) AS400
4 15 (4.84%) Management Information System
5 9 (2.90%) Clustering
5 9 (2.90%) Life Science
6 8 (2.58%) Enterprise Software
7 7 (2.26%) NHS
8 5 (1.61%) Driving Licence
9 4 (1.29%) Computer Science
9 4 (1.29%) EPoS
10 3 (0.97%) FMCG
10 3 (0.97%) User Experience
10 3 (0.97%) Video Conferencing
11 1 (0.32%) Cyberthreat
11 1 (0.32%) Data Centre
11 1 (0.32%) Replication
Operating Systems
1 102 (32.90%) Windows
2 47 (15.16%) Windows Server
3 34 (10.97%) Windows 7
4 30 (9.68%) Unix
5 29 (9.35%) Linux
5 29 (9.35%) Windows Server 2008
6 15 (4.84%) Windows Server 2012
7 14 (4.52%) Windows XP
8 11 (3.55%) Solaris
8 11 (3.55%) Windows 8
9 8 (2.58%) Windows Server 2003
10 7 (2.26%) Windows 10
11 6 (1.94%) AIX
12 3 (0.97%) Ubuntu
13 2 (0.65%) Android
13 2 (0.65%) CentOS
13 2 (0.65%) Mac OS
13 2 (0.65%) Mac OS X
13 2 (0.65%) Red Hat Enterprise Linux
14 1 (0.32%) Windows Vista
Processes & Methodologies
1 92 (29.68%) ITIL
2 40 (12.90%) ERP
3 36 (11.61%) CRM
4 21 (6.77%) Software Deployment
5 20 (6.45%) SDLC
6 19 (6.13%) Agile Software Development
7 17 (5.48%) Disaster Recovery
7 17 (5.48%) Logistics
7 17 (5.48%) Project Management
8 16 (5.16%) Unit Testing
8 16 (5.16%) Waterfall
9 14 (4.52%) Business Intelligence
10 12 (3.87%) Service Delivery
10 12 (3.87%) Service Management
11 11 (3.55%) Incident Management
11 11 (3.55%) Time Management
12 10 (3.23%) Migration
13 8 (2.58%) Problem Management
14 7 (2.26%) Stakeholder Management
15 6 (1.94%) Continuous Improvement
Programming Languages
1 144 (46.45%) SQL
2 28 (9.03%) RPG
3 16 (5.16%) T-SQL
4 10 (3.23%) C#
5 7 (2.26%) PowerShell
6 6 (1.94%) Java
7 5 (1.61%) RPG IV
7 5 (1.61%) VBScript
8 4 (1.29%) Perl
8 4 (1.29%) PL/SQL
8 4 (1.29%) VB.NET
9 3 (0.97%) Bash Shell
9 3 (0.97%) Ruby
9 3 (0.97%) Shell Script
10 2 (0.65%) PHP
10 2 (0.65%) Python
11 1 (0.32%) C++
11 1 (0.32%) JavaScript
11 1 (0.32%) VBA
Qualifications
1 28 (9.03%) Microsoft Certification
2 19 (6.13%) MCP
3 18 (5.81%) Degree
4 17 (5.48%) MCSE
5 12 (3.87%) CCNA
5 12 (3.87%) Cisco Certification
6 9 (2.90%) MCSA
7 8 (2.58%) MCITP
8 5 (1.61%) MCDST
8 5 (1.61%) Security Cleared
9 4 (1.29%) ITIL Certification
10 3 (0.97%) MCTS
10 3 (0.97%) SC Cleared
11 2 (0.65%) A+ Certification
11 2 (0.65%) AAT
11 2 (0.65%) NVQ Level 4
12 1 (0.32%) ACCA
12 1 (0.32%) CIMA
12 1 (0.32%) DBS Check
12 1 (0.32%) MOS
Quality Assurance & Compliance
1 37 (11.94%) SLA
2 2 (0.65%) PMO
System Software
1 106 (34.19%) Active Directory
2 36 (11.61%) Hyper-V
3 26 (8.39%) VMware Infrastructure
4 14 (4.52%) Terminal Services
5 4 (1.29%) vSphere
6 3 (0.97%) XenApp
7 2 (0.65%) XenDesktop
8 1 (0.32%) Microsoft App-V
8 1 (0.32%) Postfix
8 1 (0.32%) qmail
8 1 (0.32%) VMware ESX
8 1 (0.32%) VMware ESXi
8 1 (0.32%) XenServer
Systems Management
1 19 (6.13%) WSUS
2 11 (3.55%) SCCM
3 2 (0.65%) Ganglia
3 2 (0.65%) McAfee ePO
3 2 (0.65%) Microsoft Intune
3 2 (0.65%) Netcool
3 2 (0.65%) SCOM
4 1 (0.32%) Backup Exec
4 1 (0.32%) HP SIM
4 1 (0.32%) Nagios
4 1 (0.32%) Norton AntiVirus
4 1 (0.32%) Opscode Chef
4 1 (0.32%) TeamSite
Vendors
1 124 (40.00%) Microsoft
2 68 (21.94%) VMware
3 66 (21.29%) Oracle
4 30 (9.68%) IBM
5 25 (8.06%) Cisco
6 19 (6.13%) Avaya
7 16 (5.16%) Dell
8 15 (4.84%) Citrix
9 13 (4.19%) NetApp
10 12 (3.87%) Cognos
10 12 (3.87%) Hyperion
10 12 (3.87%) Intel Security
10 12 (3.87%) SAP
11 10 (3.23%) HP
12 8 (2.58%) Sage
13 6 (1.94%) Atlassian
14 4 (1.29%) Veeam
15 3 (0.97%) Apple
16 2 (0.65%) Northgate
16 2 (0.65%) Tableau
Preston, Lancashire
Spring Technology
Salary: Bonus + Benefits
Posted: 1 hour ago
Manchester, Lancashire
Computer People
Posted: 1 hour ago
Chorley
Michael Page Technology
Salary: £18000 - £20000 per annum + Benefits
Posted: Yesterday
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Salary: £30000 - £35000 per annum + benefits
Posted: Yesterday
Chorley, Lancashire
Verticality Ltd
Salary: £22-25k DOE + benefits
Posted: 6 days ago
Chester, Cheshire
Oscar
Salary: £25000 - £28000 per annum
Posted: 3 days ago
Greater Manchester
HAYS INFORMATION TECHNOLOGY
Salary: £30000.00 - £35000.00 per annum
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Manchester, Lancashire
FT Select
Salary: Up to £25,000 per annum
Posted: 3 days ago
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £21000 per annum + Pension, Healthcare, Training
Posted: 5 days ago
Manchester, Lancashire
Certes Computing Ltd
Salary: £20000 - £23000 per annum + Plus Benefits/Training
Posted: 5 days ago
Greater Manchester
ARC IT Recruitment Ltd
Salary: to £42k
Posted: 3 days ago
Manchester, Lancashire
FT Select
Salary: From £25,000 to £35,000 per annum plus benefits
Posted: 3 days ago
Manchester, Lancashire
DeSantis Arin Recruitment
Salary: Up to £40,000 per annum
Posted: 4 days ago
Liverpool, Merseyside
Ascent People Ltd
Salary: £18000 - £23000 per annum + Benefits + Bonus
Posted: 5 days ago
Burnley
Applause IT Ltd
Salary: £18000 - £21000 per annum + Benefits
Posted: 13 days ago
Manchester
CPS Group Limited
Salary: £23000 - £26000 per annum + flexible working, pension
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Manchester, North-West, UK
Turley
Salary: Highly Competitive
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St. Helens
greywood
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Chorley
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Salary: £22000 - £27000 per annum
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Chorley
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Salary: £30000.00 - £40000.00 per annum
Posted: 18 days ago