Period
to 25 April 2018

The median annual salary for a Support Analyst was £27,750 in advertised job vacancies in the North West during the 6 months to 25 April 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
25 Apr 2018
Same period 2017 Same period 2016
Rank 177 123 99
Rank change year-on-year -54 -24 +45
Permanent jobs requiring a Support Analyst 225 307 328
As % of all permanent IT jobs advertised in the North West 1.74% 2.51% 2.89%
As % of the Job Titles category 1.80% 2.59% 2.99%
Number of salaries quoted 198 257 253
North West median annual salary £27,750 £27,500 £26,500
Median salary % change year-on-year +0.91% +3.77% +1.92%
10th Percentile £19,250 £19,500 £19,250
90th Percentile £40,875 £40,500 £39,000
England median annual salary £31,500 £31,000 £32,500
% change year-on-year +1.61% -4.62% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,492 11,851 10,953
% of permanent IT jobs with a recognized job title 96.81% 96.79% 96.64%
Number of salaries quoted 10,171 9,923 9,232
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +2.56%
10th Percentile £26,250 £25,000 £23,000
90th Percentile £66,000 £61,250 £60,000
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 25 April 2018.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 25 April 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -47 73 £26,500 -7.02% 20
Cheshire -24 70 £30,000 -3.23% 11
Lancashire -32 37 £28,750 +17.35% 6
Merseyside +16 34 £28,500 +2.70% 5
Cumbria -7 7 £27,500 -8.33%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 25 April 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 101 (44.89%) SQL
2 98 (43.56%) Windows
3 82 (36.44%) ITIL
4 72 (32.00%) Active Directory
5 50 (22.22%) Oracle
6 49 (21.78%) VMware
7 48 (21.33%) Microsoft
8 42 (18.67%) Windows Server
9 36 (16.00%) Finance
10 33 (14.67%) Problem-Solving
11 32 (14.22%) Office 365
12 28 (12.44%) Analytical Skills
12 28 (12.44%) SQL Server
13 26 (11.56%) Linux
13 26 (11.56%) Microsoft Certification
14 25 (11.11%) MCSA
15 24 (10.67%) CRM
15 24 (10.67%) MS Exchange
15 24 (10.67%) ERP
16 23 (10.22%) Software Deployment
16 23 (10.22%) Windows 7
17 21 (9.33%) Hyper-V
17 21 (9.33%) VMware Infrastructure
18 20 (8.89%) Microsoft Office
18 20 (8.89%) Citrix
19 18 (8.00%) Cisco
19 18 (8.00%) Firewall
20 17 (7.56%) Degree
20 17 (7.56%) .NET
20 17 (7.56%) ITIL V3

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 24 (10.67%) MS Exchange
2 11 (4.89%) IIS
3 9 (4.00%) Exchange Server 2013
4 8 (3.56%) SharePoint
5 3 (1.33%) Apache
6 2 (0.89%) CMS
6 2 (0.89%) Exchange Server 2010
6 2 (0.89%) Skype for Business
6 2 (0.89%) Tomcat
6 2 (0.89%) WebSphere
7 1 (0.44%) ColdFusion
7 1 (0.44%) WebLogic
Applications
1 20 (8.89%) Microsoft Office
2 16 (7.11%) Microsoft Excel
3 5 (2.22%) Microsoft PowerPoint
4 4 (1.78%) Spreadsheet
Business Applications
1 8 (3.56%) Dynamics NAV
2 7 (3.11%) Dynamics CRM
3 6 (2.67%) Dynamics AX
4 5 (2.22%) Oracle Applications
5 4 (1.78%) Carpe Diem
5 4 (1.78%) Elite 3E
5 4 (1.78%) SAP SD
6 3 (1.33%) Cognos Business Intelligence
6 3 (1.33%) NetSuite
7 2 (0.89%) JDE EnterpriseOne
7 2 (0.89%) JDE OneWorld
7 2 (0.89%) Oracle EBS
8 1 (0.44%) BASE24
8 1 (0.44%) Fredhopper
8 1 (0.44%) Movex
8 1 (0.44%) Sage 1000
8 1 (0.44%) SAP MM
8 1 (0.44%) SAP PP
Cloud Services
1 32 (14.22%) Office 365
2 9 (4.00%) Microsoft Azure
3 7 (3.11%) SaaS
4 2 (0.89%) Amazon AWS
5 1 (0.44%) Akamai
5 1 (0.44%) G Suite
5 1 (0.44%) Google Analytics
5 1 (0.44%) OneDrive
Communications & Networking
1 18 (8.00%) Firewall
2 12 (5.33%) TCP/IP
3 8 (3.56%) DNS
3 8 (3.56%) VPN
4 7 (3.11%) DHCP
5 5 (2.22%) IMAP
5 5 (2.22%) Internet
5 5 (2.22%) VoIP
6 4 (1.78%) HTTP
6 4 (1.78%) LAN
7 2 (0.89%) IP Telephony
7 2 (0.89%) Remote Desktop
7 2 (0.89%) SAN
7 2 (0.89%) WAN
8 1 (0.44%) Cisco ASA
8 1 (0.44%) Fibre Channel
8 1 (0.44%) iSCSI
8 1 (0.44%) VLAN
8 1 (0.44%) Wi-Fi
8 1 (0.44%) WinSCP
Database & Business Intelligence
1 28 (12.44%) SQL Server
2 10 (4.44%) Oracle Reports
3 9 (4.00%) Oracle ODI
4 8 (3.56%) Relational Database
4 8 (3.56%) SQL Server 2008
5 7 (3.11%) Oracle Database
5 7 (3.11%) Oracle Database 10g
5 7 (3.11%) Oracle Database 11g
5 7 (3.11%) SQL Server Reporting Services
6 6 (2.67%) SQL Server 2005
7 5 (2.22%) Crystal Reports
7 5 (2.22%) MySQL
7 5 (2.22%) RDBMS
8 4 (1.78%) BusinessObjects
9 2 (0.89%) Data Mining
9 2 (0.89%) Oracle8/8i Database
9 2 (0.89%) SQL Server Integration Services
10 1 (0.44%) Amazon RDS
10 1 (0.44%) Hadoop
10 1 (0.44%) MS Access
Development Applications
1 10 (4.44%) Oracle Forms
2 6 (2.67%) JIRA
3 2 (0.89%) Jenkins
3 2 (0.89%) Visual Studio
4 1 (0.44%) CA Release Automation
4 1 (0.44%) Git (software)
4 1 (0.44%) Subversion
General
1 36 (16.00%) Finance
2 15 (6.67%) Telecoms
3 11 (4.89%) Legal
4 8 (3.56%) Manufacturing
5 7 (3.11%) Retail
6 6 (2.67%) Law
7 5 (2.22%) Advertising
8 2 (0.89%) Automotive
8 2 (0.89%) Banking
8 2 (0.89%) Games
8 2 (0.89%) Pharmaceutical
9 1 (0.44%) Electronics
9 1 (0.44%) Investment Banking
9 1 (0.44%) Marketing
Libraries, Frameworks & Software Standards
1 17 (7.56%) .NET
2 11 (4.89%) Web Services
3 7 (3.11%) EDI
4 5 (2.22%) SOAP
5 4 (1.78%) cXML
5 4 (1.78%) ODBC
6 3 (1.33%) HTML
7 2 (0.89%) ASP.NET
7 2 (0.89%) XML
8 1 (0.44%) .NET Framework
8 1 (0.44%) ASP.NET MVC
8 1 (0.44%) COM
8 1 (0.44%) CSS
8 1 (0.44%) Entity Framework
8 1 (0.44%) jQuery
8 1 (0.44%) JSON
8 1 (0.44%) LAMP
8 1 (0.44%) Middleware
8 1 (0.44%) SAP CAF
8 1 (0.44%) Spring
Miscellaneous
1 28 (12.44%) Analytical Skills
2 8 (3.56%) Driving Licence
3 5 (2.22%) Mobile App
3 5 (2.22%) Self-Motivation
4 3 (1.33%) Computer Science
4 3 (1.33%) iSeries
4 3 (1.33%) Management Information System
4 3 (1.33%) Replication
5 2 (0.89%) Fat Client
5 2 (0.89%) FMCG
5 2 (0.89%) Thin Client
5 2 (0.89%) Video Conferencing
6 1 (0.44%) Blackberry
6 1 (0.44%) BYOD
6 1 (0.44%) Contactless
6 1 (0.44%) Data Centre
6 1 (0.44%) Enterprise Software
6 1 (0.44%) Fintech
6 1 (0.44%) Linux Command Line
6 1 (0.44%) Tandem
Operating Systems
1 98 (43.56%) Windows
2 42 (18.67%) Windows Server
3 26 (11.56%) Linux
4 23 (10.22%) Windows 7
5 14 (6.22%) Unix
5 14 (6.22%) Windows 10
6 8 (3.56%) Windows Server 2008
6 8 (3.56%) Windows Server 2012
7 6 (2.67%) Android
7 6 (2.67%) Apple iOS
7 6 (2.67%) Red Hat Enterprise Linux
7 6 (2.67%) Windows Server 2003
7 6 (2.67%) Windows XP
8 5 (2.22%) Windows 8
9 3 (1.33%) OS/400
10 1 (0.44%) AIX
10 1 (0.44%) Debian
10 1 (0.44%) Solaris
10 1 (0.44%) Ubuntu
10 1 (0.44%) Windows Vista
Processes & Methodologies
1 82 (36.44%) ITIL
2 33 (14.67%) Problem-Solving
3 24 (10.67%) CRM
3 24 (10.67%) ERP
4 23 (10.22%) Software Deployment
5 17 (7.56%) ITIL V3
6 14 (6.22%) Service Management
7 13 (5.78%) Configuration Management
8 12 (5.33%) Disaster Recovery
9 11 (4.89%) Process Improvement
10 10 (4.44%) Risk Management
11 9 (4.00%) Agile Software Development
11 9 (4.00%) Change Management
11 9 (4.00%) Incident Management
12 8 (3.56%) Business Intelligence
12 8 (3.56%) E-Commerce
12 8 (3.56%) Time Management
13 7 (3.11%) Project Management
13 7 (3.11%) Stakeholder Management
13 7 (3.11%) Workflow
Programming Languages
1 101 (44.89%) SQL
2 15 (6.67%) Java
2 15 (6.67%) PL/SQL
3 12 (5.33%) T-SQL
4 10 (4.44%) C#
5 9 (4.00%) PowerShell
6 5 (2.22%) Python
7 4 (1.78%) VBA
8 3 (1.33%) JavaScript
9 2 (0.89%) PHP
9 2 (0.89%) VBScript
9 2 (0.89%) X++
10 1 (0.44%) Bash Shell
10 1 (0.44%) C++
10 1 (0.44%) COBOL
10 1 (0.44%) Groovy
10 1 (0.44%) Ruby
10 1 (0.44%) Shell Script
10 1 (0.44%) VB.NET
Qualifications
1 26 (11.56%) Microsoft Certification
2 25 (11.11%) MCSA
3 17 (7.56%) Degree
4 16 (7.11%) CCNA
4 16 (7.11%) Cisco Certification
5 11 (4.89%) MCP
5 11 (4.89%) MCSE
6 8 (3.56%) CCENT
6 8 (3.56%) MCITP
7 7 (3.11%) Security Cleared
8 6 (2.67%) SC Cleared
9 3 (1.33%) A+ Certification
9 3 (1.33%) CCNP
9 3 (1.33%) ITIL Certification
10 2 (0.89%) HND
10 2 (0.89%) ITIL Foundation Certificate
11 1 (0.44%) Computer Science Degree
11 1 (0.44%) NVQ Level 4
11 1 (0.44%) SAP Certification
Quality Assurance & Compliance
1 15 (6.67%) SLA
2 6 (2.67%) PMO
3 4 (1.78%) QA
4 3 (1.33%) Data Quality
5 2 (0.89%) ISO/IEC 27001
System Software
1 72 (32.00%) Active Directory
2 21 (9.33%) Hyper-V
2 21 (9.33%) VMware Infrastructure
3 7 (3.11%) Terminal Services
4 4 (1.78%) Virtual Desktop
5 3 (1.33%) vSphere
6 2 (0.89%) BitLocker
7 1 (0.44%) NFS
Systems Management
1 16 (7.11%) SCCM
2 1 (0.44%) BladeLogic
2 1 (0.44%) Opscode Chef
Vendors
1 50 (22.22%) Oracle
2 49 (21.78%) VMware
3 48 (21.33%) Microsoft
4 20 (8.89%) Citrix
5 18 (8.00%) Cisco
6 11 (4.89%) SAP
7 7 (3.11%) IBM
8 6 (2.67%) Capita
9 5 (2.22%) iManage
10 4 (1.78%) Sage
11 3 (1.33%) Apple
11 3 (1.33%) Cognos
11 3 (1.33%) JD Edwards
11 3 (1.33%) Sybase
11 3 (1.33%) Veeam
12 2 (0.89%) Alcatel-Lucent
12 2 (0.89%) Avaya
12 2 (0.89%) Google
12 2 (0.89%) Salesforce.com
12 2 (0.89%) Sophos