Period
to 20 November 2017

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the North West during the 6 months to 20 November 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
20 Nov 2017
Same period 2016 Same period 2015
Rank 157 127 98
Rank change year-on-year -30 -29 +11
Permanent jobs requiring a Support Analyst 260 308 378
As % of all permanent IT jobs advertised in the North West 1.96% 2.51% 2.90%
As % of the Job Titles category 2.03% 2.58% 3.00%
Number of salaries quoted 206 271 321
North West median annual salary £27,500 £29,500 £26,500
Median salary % change year-on-year -6.78% +11.32% +6.00%
10th Percentile £19,125 £20,000 £19,000
90th Percentile £40,000 £40,000 £41,000
England median annual salary £31,000 £31,500 £32,500
% change year-on-year -1.59% -3.08% +4.84%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12799 11927 12584
% of permanent IT jobs with a recognized job title 96.59% 97.01% 96.58%
Number of salaries quoted 10256 10029 10440
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,750
England median annual salary £50,000 £47,500 £46,000
% change year-on-year +5.26% +3.26% +2.22%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 20 November 2017.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 20 November 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -22 129 £27,500 -3.51% 9
Cheshire -13 68 £25,000 -7.41% 11
Lancashire -3 40 £30,000 -20.00% 4
Merseyside +3 20 £32,500 +18.18% 2
Cumbria -8 1 £24,000 -12.73%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 November 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Analyst in the job title.

1 106 (40.77%) Windows
2 93 (35.77%) ITIL
3 88 (33.85%) Active Directory
4 86 (33.08%) SQL
5 68 (26.15%) Microsoft
6 53 (20.38%) VMware
7 44 (16.92%) Windows Server
8 42 (16.15%) SQL Server
9 41 (15.77%) MS Exchange
9 41 (15.77%) Finance
10 40 (15.38%) Degree
11 37 (14.23%) Microsoft Certification
12 36 (13.85%) Windows 7
13 35 (13.46%) Microsoft Office
14 32 (12.31%) CRM
15 30 (11.54%) Windows Server 2008
15 30 (11.54%) Office 365
16 29 (11.15%) Windows 8
16 29 (11.15%) VMware Infrastructure
17 27 (10.38%) Windows 10
18 26 (10.00%) LAN
18 26 (10.00%) TCP/IP
19 24 (9.23%) WAN
19 24 (9.23%) SLA
19 24 (9.23%) Oracle
20 23 (8.85%) Manufacturing
20 23 (8.85%) MCSA
21 22 (8.46%) SAP
22 21 (8.08%) CCNA
22 21 (8.08%) Cisco Certification

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 41 (15.77%) MS Exchange
2 15 (5.77%) SharePoint
3 12 (4.62%) Exchange Server 2010
4 11 (4.23%) Exchange Server 2013
5 8 (3.08%) Tomcat
6 6 (2.31%) Apache
6 6 (2.31%) BizTalk Server
6 6 (2.31%) IIS
7 2 (0.77%) Exchange Server 2007
7 2 (0.77%) GlassFish
7 2 (0.77%) Skype for Business
7 2 (0.77%) WebSphere
8 1 (0.38%) Blackberry Enterprise Server
8 1 (0.38%) JBoss
Applications
1 35 (13.46%) Microsoft Office
2 2 (0.77%) Microsoft Excel
Business Applications
1 21 (8.08%) SAP SD
2 8 (3.08%) Dynamics NAV
3 6 (2.31%) Cognos Business Intelligence
3 6 (2.31%) Dynamics CRM
4 3 (1.15%) Payment Gateway
5 2 (0.77%) Oracle EBS
5 2 (0.77%) SAP MM
5 2 (0.77%) SAP PP
6 1 (0.38%) Dynamics AX
6 1 (0.38%) Fredhopper
6 1 (0.38%) Magento
6 1 (0.38%) Oracle CRM
6 1 (0.38%) Unit4 Business World
Cloud Services
1 30 (11.54%) Office 365
2 8 (3.08%) Microsoft Azure
3 4 (1.54%) Amazon AWS
4 2 (0.77%) G Suite
5 1 (0.38%) Akamai
5 1 (0.38%) Cloud Computing
5 1 (0.38%) Google Analytics
5 1 (0.38%) IaaS
5 1 (0.38%) PaaS
Communications & Networking
1 26 (10.00%) LAN
1 26 (10.00%) TCP/IP
2 24 (9.23%) WAN
3 15 (5.77%) DHCP
3 15 (5.77%) DNS
4 11 (4.23%) Firewall
5 8 (3.08%) VPN
6 4 (1.54%) Internet
6 4 (1.54%) Skype
6 4 (1.54%) WLAN
7 3 (1.15%) VLAN
7 3 (1.15%) Wireless
8 2 (0.77%) Cisco IPT
8 2 (0.77%) Network Security
8 2 (0.77%) VoIP
8 2 (0.77%) WebEx
8 2 (0.77%) Wi-Fi
9 1 (0.38%) Cisco ASA
9 1 (0.38%) SMS
9 1 (0.38%) WinSCP
Database & Business Intelligence
1 42 (16.15%) SQL Server
2 12 (4.62%) SQL Server Reporting Services
3 10 (3.85%) Crystal Reports
3 10 (3.85%) SQL Server Integration Services
4 9 (3.46%) MySQL
4 9 (3.46%) SQL Server 2008
5 6 (2.31%) Data Warehouse
5 6 (2.31%) DTS
5 6 (2.31%) SQL Server 2005
5 6 (2.31%) SQL Server 2012
5 6 (2.31%) SQL Server 2016
6 4 (1.54%) Oracle Database
7 3 (1.15%) SQL Server 2014
8 2 (0.77%) DB2
9 1 (0.38%) Amazon RDS
9 1 (0.38%) MS Access
9 1 (0.38%) Oracle Reports
9 1 (0.38%) Power BI
9 1 (0.38%) QlikView
Development Applications
1 1 (0.38%) Git (software)
1 1 (0.38%) JIRA
General
1 41 (15.77%) Finance
2 23 (8.85%) Manufacturing
3 19 (7.31%) Telecoms
4 13 (5.00%) Retail
5 10 (3.85%) Banking
6 7 (2.69%) Advertising
6 7 (2.69%) Law
7 6 (2.31%) Legal
8 3 (1.15%) Automotive
8 3 (1.15%) Back Office
8 3 (1.15%) Corporate Banking
9 2 (0.77%) Financial Institution
10 1 (0.38%) Investment Banking
10 1 (0.38%) Marketing
Libraries, Frameworks & Software Standards
1 15 (5.77%) EDI
2 9 (3.46%) HTML
3 8 (3.08%) ODBC
4 7 (2.69%) .NET
4 7 (2.69%) Web Services
5 5 (1.92%) CSS
6 2 (0.77%) ASP.NET
6 2 (0.77%) EDIFACT
6 2 (0.77%) Middleware
7 1 (0.38%) .NET Framework
7 1 (0.38%) AngularJS
7 1 (0.38%) ASP.NET MVC
7 1 (0.38%) ASP.NET MVC 5
7 1 (0.38%) ASP.NET Web API
7 1 (0.38%) Entity Framework
7 1 (0.38%) jQuery
7 1 (0.38%) Oracle Fusion
7 1 (0.38%) React
7 1 (0.38%) Spring
7 1 (0.38%) Twitter Bootstrap
Miscellaneous
1 15 (5.77%) Computer Science
1 15 (5.77%) Driving Licence
2 14 (5.38%) Analytical Skills
3 6 (2.31%) FMCG
3 6 (2.31%) iPad
3 6 (2.31%) Life Science
4 3 (1.15%) EPoS
4 3 (1.15%) Management Information System
5 2 (0.77%) AS400
5 2 (0.77%) Blackberry
5 2 (0.77%) iPhone
5 2 (0.77%) iSeries
5 2 (0.77%) TRADACOMS
5 2 (0.77%) User Experience
6 1 (0.38%) Enterprise Software
6 1 (0.38%) Linux Command Line
6 1 (0.38%) Renewable Energy
6 1 (0.38%) Replication
6 1 (0.38%) RSA SecurID
6 1 (0.38%) Wiki
Operating Systems
1 106 (40.77%) Windows
2 44 (16.92%) Windows Server
3 36 (13.85%) Windows 7
4 30 (11.54%) Windows Server 2008
5 29 (11.15%) Windows 8
6 27 (10.38%) Windows 10
7 20 (7.69%) Windows Server 2012
8 17 (6.54%) Linux
9 10 (3.85%) Unix
10 4 (1.54%) Windows Server 2003
11 3 (1.15%) Android
12 2 (0.77%) AIX
12 2 (0.77%) Windows Phone
12 2 (0.77%) Windows XP
13 1 (0.38%) Apple iOS
13 1 (0.38%) Solaris
13 1 (0.38%) Ubuntu
13 1 (0.38%) Windows NT
Processes & Methodologies
1 93 (35.77%) ITIL
2 32 (12.31%) CRM
3 16 (6.15%) ERP
3 16 (6.15%) Service Management
4 12 (4.62%) Disaster Recovery
4 12 (4.62%) Problem Management
5 11 (4.23%) Agile Software Development
5 11 (4.23%) Business Intelligence
6 10 (3.85%) Project Management
6 10 (3.85%) Service Delivery
7 9 (3.46%) Change Management
7 9 (3.46%) Logistics
8 8 (3.08%) Continuous Improvement
8 8 (3.08%) E-Commerce
8 8 (3.08%) Incident Management
8 8 (3.08%) Stakeholder Management
8 8 (3.08%) Ticket Management
9 7 (2.69%) Document Management
9 7 (2.69%) ETL
9 7 (2.69%) Open Source
Programming Languages
1 86 (33.08%) SQL
2 14 (5.38%) T-SQL
3 10 (3.85%) C#
4 9 (3.46%) PowerShell
5 7 (2.69%) Korn
6 6 (2.31%) Shell Script
7 5 (1.92%) Bash Shell
8 4 (1.54%) Java
8 4 (1.54%) JavaScript
8 4 (1.54%) Perl
9 3 (1.15%) Uniface
10 2 (0.77%) C
10 2 (0.77%) C-shell
10 2 (0.77%) PL/SQL
10 2 (0.77%) Python
10 2 (0.77%) RPG
10 2 (0.77%) VB
10 2 (0.77%) VB.NET
11 1 (0.38%) sed
11 1 (0.38%) VBA
Qualifications
1 40 (15.38%) Degree
2 37 (14.23%) Microsoft Certification
3 23 (8.85%) MCSA
4 21 (8.08%) CCNA
4 21 (8.08%) Cisco Certification
5 20 (7.69%) MCP
6 16 (6.15%) MCSE
7 15 (5.77%) A+ Certification
8 14 (5.38%) ITIL Certification
9 11 (4.23%) Computer Science Degree
9 11 (4.23%) MCITP
10 9 (3.46%) CCENT
10 9 (3.46%) CCNP
10 9 (3.46%) Master's Degree
11 6 (2.31%) MCPD
11 6 (2.31%) MCSD
12 3 (1.15%) NVQ Level 4
13 1 (0.38%) HP AIS
13 1 (0.38%) SC Cleared
13 1 (0.38%) Security Cleared
Quality Assurance & Compliance
1 24 (9.23%) SLA
2 5 (1.92%) QA
3 2 (0.77%) GDPR
4 1 (0.38%) ISO/IEC 27001
4 1 (0.38%) PMO
System Software
1 88 (33.85%) Active Directory
2 29 (11.15%) VMware Infrastructure
3 16 (6.15%) Hyper-V
4 5 (1.92%) Samba
5 4 (1.54%) Terminal Services
6 3 (1.15%) Microsoft Virtual Server
6 3 (1.15%) Virtual Desktop
6 3 (1.15%) vSphere
6 3 (1.15%) XenApp
7 1 (0.38%) NFS
Systems Management
1 14 (5.38%) SCCM
2 4 (1.54%) Control-M
3 3 (1.15%) Cisco CUCM
4 2 (0.77%) AirWatch
4 2 (0.77%) CA Wily
4 2 (0.77%) WSUS
5 1 (0.38%) SCOM
5 1 (0.38%) Systems Management Server (SMS)
Vendors
1 68 (26.15%) Microsoft
2 53 (20.38%) VMware
3 24 (9.23%) Oracle
4 22 (8.46%) SAP
5 20 (7.69%) Cisco
6 17 (6.54%) Citrix
7 11 (4.23%) IBM
8 7 (2.69%) Cognos
9 5 (1.92%) Apple
9 5 (1.92%) Capita
9 5 (1.92%) HP
9 5 (1.92%) iManage
10 4 (1.54%) Google
10 4 (1.54%) Splunk
11 3 (1.15%) ServiceNow
11 3 (1.15%) SolarWinds
12 2 (0.77%) AppDynamics
12 2 (0.77%) Avaya
12 2 (0.77%) Sage
13 1 (0.38%) Sophos