Support Analyst Jobs in the North West

Support Analyst
England > North West

The median Support Analyst salary in the North West is £33,125 per year, according to job vacancies posted during the 6 months leading to 1 May 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
1 May 2025
Same period 2024 Same period 2023
Rank 199 152 179
Rank change year-on-year -47 +27 +6
Permanent jobs requiring a Support Analyst 59 141 126
As % of all permanent jobs advertised in the North West 0.78% 1.45% 1.60%
As % of the Job Titles category 0.86% 1.53% 1.79%
Number of salaries quoted 58 121 112
10th Percentile £22,073 £24,750 £21,500
25th Percentile £23,375 £26,750 £24,750
Median annual salary (50th Percentile) £33,125 £32,500 £33,500
Median % change year-on-year +1.92% -2.99% +11.67%
75th Percentile £39,813 £47,500 £43,750
90th Percentile £48,250 £50,000 £52,500
England median annual salary £37,000 £35,000 £34,000
% change year-on-year +5.71% +2.94% +4.62%

All Permanent IT Job Vacancies
North West

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the North West with a recognized job title 6,852 9,205 7,037
% of permanent jobs with a recognized job title 90.47% 94.71% 89.10%
Number of salaries quoted 4,054 7,083 4,090
10th Percentile £27,500 £27,250 £30,000
25th Percentile £40,620 £36,250 £40,000
Median annual salary (50th Percentile) £50,055 £50,000 £55,000
Median % change year-on-year +0.11% -9.09% +4.76%
75th Percentile £61,250 £65,000 £68,938
90th Percentile £77,500 £78,700 £81,500
England median annual salary £57,500 £53,773 £60,567
% change year-on-year +6.93% -11.22% +0.95%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

3-month moving average salary quoted in jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

Salary distribution for jobs citing Support Analyst in the North West over the 6 months to 1 May 2025.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 1 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Lancashire -38 21 £22,850 -18.39% 3
Manchester +35 17 £44,500 -1.11% 4
Merseyside +35 11 £33,500 +17.54% 2
Cheshire +3 8 £40,000 +33.33% 5
Cumbria -80 2 £36,732 +41.28%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the North West

For the 6 months to 1 May 2025, Support Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 33 (55.93%) Social Skills
2 28 (47.46%) Problem-Solving
3 25 (42.37%) Windows
4 21 (35.59%) Microsoft 365
5 18 (30.51%) Manufacturing
6 16 (27.12%) SQL
7 15 (25.42%) SharePoint
7 15 (25.42%) Active Directory
8 13 (22.03%) Analytical Skills
9 12 (20.34%) Microsoft
10 11 (18.64%) Oracle
10 11 (18.64%) CRM
10 11 (18.64%) Customer Service
11 10 (16.95%) ITSM
12 9 (15.25%) Validation
12 9 (15.25%) Retail
12 9 (15.25%) Korn
12 9 (15.25%) PhD
12 9 (15.25%) Microsoft Office
12 9 (15.25%) SLA
12 9 (15.25%) Shell Script
12 9 (15.25%) Degree
12 9 (15.25%) Computer Science
12 9 (15.25%) Continuous Improvement
12 9 (15.25%) C-shell
12 9 (15.25%) Translating Business Requirements
12 9 (15.25%) Windows Server
12 9 (15.25%) Computer Science Degree
12 9 (15.25%) Inclusion and Diversity
12 9 (15.25%) Manufacturing Execution System

Support Analyst Skill Set
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 15 (25.42%) SharePoint
2 8 (13.56%) Microsoft Exchange
3 6 (10.17%) Confluence
Applications
1 9 (15.25%) Microsoft Office
Cloud Services
1 21 (35.59%) Microsoft 365
2 8 (13.56%) Microsoft Copilot
3 5 (8.47%) OneDrive
4 1 (1.69%) SaaS
Communications & Networking
1 8 (13.56%) Firewall
2 5 (8.47%) DHCP
2 5 (8.47%) DNS
2 5 (8.47%) LAN
2 5 (8.47%) VPN
2 5 (8.47%) WAN
3 1 (1.69%) PBX
3 1 (1.69%) VoIP
Database & Business Intelligence
1 1 (1.69%) SQL Server
Development Applications
1 6 (10.17%) JIRA
2 1 (1.69%) SQL Server Management Studio (SSMS)
General
1 33 (55.93%) Social Skills
2 18 (30.51%) Manufacturing
3 13 (22.03%) Analytical Skills
4 9 (15.25%) Inclusion and Diversity
4 9 (15.25%) Retail
5 8 (13.56%) Law
5 8 (13.56%) Pharmaceutical
6 5 (8.47%) Finance
7 2 (3.39%) Legal
8 1 (1.69%) Banking
8 1 (1.69%) Marketing
8 1 (1.69%) Telecoms
Libraries, Frameworks & Software Standards
1 1 (1.69%) Oracle Fusion
Miscellaneous
1 9 (15.25%) Manufacturing Execution System
2 8 (13.56%) EPoS
2 8 (13.56%) FMCG
2 8 (13.56%) Self-Motivation
3 7 (11.86%) Onboarding
4 2 (3.39%) NHS
5 1 (1.69%) Driving Licence
5 1 (1.69%) IVR
5 1 (1.69%) Video Conferencing
Operating Systems
1 25 (42.37%) Windows
2 9 (15.25%) Windows Server
3 8 (13.56%) Windows Server 2019
4 7 (11.86%) Linux
5 5 (8.47%) Windows 7
5 5 (8.47%) Windows 8
6 4 (6.78%) Windows 10
Processes & Methodologies
1 28 (47.46%) Problem-Solving
2 11 (18.64%) CRM
2 11 (18.64%) Customer Service
3 10 (16.95%) ITSM
4 9 (15.25%) Computer Science
4 9 (15.25%) Continuous Improvement
4 9 (15.25%) Translating Business Requirements
4 9 (15.25%) Validation
5 8 (13.56%) Customer-Centricity
5 8 (13.56%) Incident Management
5 8 (13.56%) ITIL
5 8 (13.56%) Service Delivery
5 8 (13.56%) Time Management
6 7 (11.86%) Root Cause Analysis
7 6 (10.17%) Agile
7 6 (10.17%) Asset Management
8 5 (8.47%) Data Protection
8 5 (8.47%) IT Asset Management
8 5 (8.47%) Mobile Device Management
9 3 (5.08%) ERP
Programming Languages
1 16 (27.12%) SQL
2 9 (15.25%) C-shell
2 9 (15.25%) Korn
2 9 (15.25%) Shell Script
3 7 (11.86%) PL/SQL
4 1 (1.69%) PowerShell
Qualifications
1 9 (15.25%) Computer Science Degree
1 9 (15.25%) Degree
1 9 (15.25%) PhD
2 5 (8.47%) Microsoft Certification
3 2 (3.39%) A+ Certification
3 2 (3.39%) ITIL Foundation Certificate
4 1 (1.69%) BPSS Clearance
4 1 (1.69%) DBS Check
4 1 (1.69%) ITIL Certification
4 1 (1.69%) MOS
Quality Assurance & Compliance
1 9 (15.25%) SLA
2 2 (3.39%) Data Quality
System Software
1 15 (25.42%) Active Directory
Systems Management
1 5 (8.47%) Microsoft Intune
2 2 (3.39%) SCCM
Vendors
1 12 (20.34%) Microsoft
2 11 (18.64%) Oracle
3 5 (8.47%) VMware
4 1 (1.69%) HubSpot
4 1 (1.69%) ServiceNow