Period
to 20 July 2018

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in the North West during the 6 months to 20 July 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
20 Jul 2018
Same period 2017 Same period 2016
Rank 136 153 107
Rank change year-on-year +17 -46 +45
Permanent jobs requiring a Support Analyst 288 284 310
As % of all permanent IT jobs advertised in the North West 2.30% 2.17% 2.68%
As % of the Job Titles category 2.38% 2.24% 2.75%
Number of salaries quoted 227 239 262
North West median annual salary £27,000 £27,000 £27,000
10th Percentile £20,400 £19,500 £20,000
90th Percentile £38,750 £40,000 £41,250
England median annual salary £32,500 £32,500 £31,500
% change year-on-year - +3.17% -3.08%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,107 12,692 11,275
% of permanent IT jobs with a recognized job title 96.84% 96.77% 97.43%
Number of salaries quoted 9,864 10,417 9,512
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - -
10th Percentile £25,244 £25,000 £23,500
90th Percentile £66,250 £62,500 £61,250
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 20 July 2018.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 20 July 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +4 112 £24,000 -11.11% 16
Cheshire -2 67 £31,500 +16.67% 2
Lancashire +9 51 £26,250 +11.70% 8
Merseyside +32 45 £31,000 +10.71% 6
Cumbria - 7 £27,500 -
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 20 July 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 128 (44.44%) SQL
2 109 (37.85%) Windows
3 105 (36.46%) ITIL
4 85 (29.51%) Microsoft
5 80 (27.78%) Active Directory
6 57 (19.79%) Oracle
7 46 (15.97%) Finance
8 44 (15.28%) Problem-Solving
9 41 (14.24%) SQL Server
10 40 (13.89%) Windows Server
11 39 (13.54%) VMware
12 36 (12.50%) Microsoft Office
12 36 (12.50%) ERP
13 35 (12.15%) Office 365
14 33 (11.46%) Linux
15 30 (10.42%) Software Deployment
16 29 (10.07%) Citrix
17 27 (9.38%) Cisco
17 27 (9.38%) Analytical Skills
18 23 (7.99%) Hyper-V
18 23 (7.99%) Windows 7
19 21 (7.29%) Windows 10
19 21 (7.29%) Service Management
19 21 (7.29%) Firewall
19 21 (7.29%) SLA
20 18 (6.25%) ITIL V3
21 17 (5.90%) Windows Server 2012
21 17 (5.90%) T-SQL
22 16 (5.56%) Manufacturing
22 16 (5.56%) Telecoms

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 14 (4.86%) MS Exchange
2 11 (3.82%) IIS
3 9 (3.13%) Exchange Server 2013
4 7 (2.43%) Tomcat
5 6 (2.08%) SharePoint
6 4 (1.39%) Apache
6 4 (1.39%) WebSphere
6 4 (1.39%) WordPress
7 3 (1.04%) CMS
8 2 (0.69%) WebSphere Application Server
9 1 (0.35%) ColdFusion
9 1 (0.35%) Exchange Server 2003
9 1 (0.35%) Exchange Server 2010
9 1 (0.35%) Skype for Business
9 1 (0.35%) WebLogic
Applications
1 36 (12.50%) Microsoft Office
2 16 (5.56%) Microsoft Excel
3 5 (1.74%) Microsoft PowerPoint
4 4 (1.39%) Spreadsheet
Business Applications
1 13 (4.51%) Dynamics AX
2 11 (3.82%) Dynamics NAV
3 4 (1.39%) Northgate Housing
4 3 (1.04%) NetSuite
4 3 (1.04%) Oracle Applications
5 2 (0.69%) Oracle EBS
6 1 (0.35%) Aareon QL
6 1 (0.35%) Academy Housing
6 1 (0.35%) BASE24
6 1 (0.35%) Cognos Business Intelligence
6 1 (0.35%) Dynamics CRM
6 1 (0.35%) Epicor Tropos
6 1 (0.35%) Infor CloudSuite Industrial (formerly SyteLine)
6 1 (0.35%) JDE EnterpriseOne
6 1 (0.35%) JDE OneWorld
6 1 (0.35%) MIS ActiveH
6 1 (0.35%) OPENHousing
6 1 (0.35%) Orchard Housing
Cloud Services
1 35 (12.15%) Office 365
2 10 (3.47%) Microsoft Azure
3 7 (2.43%) SaaS
4 6 (2.08%) Dynamics 365
5 3 (1.04%) G Suite
6 2 (0.69%) Amazon AWS
7 1 (0.35%) OneDrive
Communications & Networking
1 21 (7.29%) Firewall
2 15 (5.21%) TCP/IP
3 13 (4.51%) VPN
4 10 (3.47%) LAN
5 8 (2.78%) Internet
6 7 (2.43%) ADSL
6 7 (2.43%) SAN
6 7 (2.43%) WAN
7 5 (1.74%) DNS
7 5 (1.74%) Remote Desktop
7 5 (1.74%) VoIP
8 4 (1.39%) DHCP
8 4 (1.39%) HTTP
8 4 (1.39%) Wireless
9 3 (1.04%) Cisco ASA
9 3 (1.04%) IMAP
9 3 (1.04%) IP Telephony
9 3 (1.04%) Network Security
9 3 (1.04%) VLAN
10 2 (0.69%) MQTT
Database & Business Intelligence
1 41 (14.24%) SQL Server
2 13 (4.51%) SQL Server Reporting Services
3 11 (3.82%) Relational Database
4 10 (3.47%) Oracle Database
5 9 (3.13%) Crystal Reports
5 9 (3.13%) SQL Server 2005
6 8 (2.78%) Oracle Database 10g
6 8 (2.78%) Oracle Database 11g
6 8 (2.78%) RDBMS
6 8 (2.78%) SQL Server 2008
7 7 (2.43%) BusinessObjects
8 6 (2.08%) MySQL
9 5 (1.74%) Oracle Reports
10 4 (1.39%) Oracle ODI
11 2 (0.69%) Data Mining
11 2 (0.69%) SQL Server 2012
12 1 (0.35%) DB2
12 1 (0.35%) Electronic Patient Records
12 1 (0.35%) Hadoop
Development Applications
1 10 (3.47%) JIRA
2 4 (1.39%) Oracle Forms
3 2 (0.69%) Log4j
3 2 (0.69%) Log4Net
3 2 (0.69%) Team Foundation Server
3 2 (0.69%) VSS/SourceSafe
4 1 (0.35%) CA Release Automation
4 1 (0.35%) Jenkins
General
1 46 (15.97%) Finance
2 16 (5.56%) Manufacturing
2 16 (5.56%) Telecoms
3 11 (3.82%) Law
4 10 (3.47%) Advertising
5 9 (3.13%) Legal
5 9 (3.13%) Retail
6 3 (1.04%) Banking
6 3 (1.04%) Investment Banking
7 2 (0.69%) Automotive
7 2 (0.69%) Games
7 2 (0.69%) Marketing
7 2 (0.69%) Pharmaceutical
8 1 (0.35%) Back Office
8 1 (0.35%) Electronics
Libraries, Frameworks & Software Standards
1 15 (5.21%) .NET
2 14 (4.86%) HTML
2 14 (4.86%) XML
3 13 (4.51%) SOAP
4 10 (3.47%) Web Services
5 7 (2.43%) CSS
6 5 (1.74%) JSON
7 4 (1.39%) cXML
7 4 (1.39%) EDI
7 4 (1.39%) REST
8 3 (1.04%) Middleware
9 2 (0.69%) IBM Integration Bus
9 2 (0.69%) WebSphere MQ
10 1 (0.35%) 802.1X
10 1 (0.35%) ASP.NET
10 1 (0.35%) LAMP
Miscellaneous
1 27 (9.38%) Analytical Skills
2 10 (3.47%) Self-Motivation
3 6 (2.08%) Driving Licence
4 5 (1.74%) Fat Client
4 5 (1.74%) Mobile App
4 5 (1.74%) Thin Client
4 5 (1.74%) User Experience
5 4 (1.39%) Enterprise Software
6 3 (1.04%) Management Information System
7 2 (0.69%) Blackberry
7 2 (0.69%) Computer Science
7 2 (0.69%) EPoS
7 2 (0.69%) FMCG
7 2 (0.69%) IBM Mainframe
7 2 (0.69%) Linux Command Line
7 2 (0.69%) Mainframe
7 2 (0.69%) PKI
7 2 (0.69%) Tandem
8 1 (0.35%) Contactless
8 1 (0.35%) Video Conferencing
Operating Systems
1 109 (37.85%) Windows
2 40 (13.89%) Windows Server
3 33 (11.46%) Linux
4 23 (7.99%) Windows 7
5 21 (7.29%) Windows 10
6 17 (5.90%) Windows Server 2012
7 13 (4.51%) Unix
8 11 (3.82%) Red Hat Enterprise Linux
9 10 (3.47%) Windows Server 2008
10 6 (2.08%) Android
10 6 (2.08%) Apple iOS
11 5 (1.74%) Windows XP
12 4 (1.39%) Windows Server 2003
13 2 (0.69%) AIX
13 2 (0.69%) Windows 8
14 1 (0.35%) OS/400
14 1 (0.35%) Windows Vista
Processes & Methodologies
1 105 (36.46%) ITIL
2 44 (15.28%) Problem-Solving
3 36 (12.50%) ERP
4 30 (10.42%) Software Deployment
5 21 (7.29%) Service Management
6 18 (6.25%) ITIL V3
7 14 (4.86%) CRM
8 13 (4.51%) Business Intelligence
8 13 (4.51%) Configuration Management
8 13 (4.51%) Disaster Recovery
8 13 (4.51%) Incident Management
9 11 (3.82%) Agile Software Development
9 11 (3.82%) Time Management
10 10 (3.47%) Change Management
10 10 (3.47%) Process Improvement
10 10 (3.47%) Project Management
11 9 (3.13%) Release Management
11 9 (3.13%) Risk Management
12 8 (2.78%) Continuous Integration
12 8 (2.78%) Problem Management
Programming Languages
1 128 (44.44%) SQL
2 17 (5.90%) T-SQL
3 16 (5.56%) Java
4 12 (4.17%) PowerShell
5 10 (3.47%) Python
6 8 (2.78%) PL/SQL
7 6 (2.08%) JavaScript
8 5 (1.74%) C#
8 5 (1.74%) X++
9 3 (1.04%) COBOL
9 3 (1.04%) Perl
9 3 (1.04%) VBScript
10 2 (0.69%) JCL
10 2 (0.69%) Jython
11 1 (0.35%) ActionScript
11 1 (0.35%) C
11 1 (0.35%) C++
11 1 (0.35%) PHP
11 1 (0.35%) RPG
11 1 (0.35%) VBA
Qualifications
1 15 (5.21%) Degree
1 15 (5.21%) Microsoft Certification
2 12 (4.17%) MCSA
3 11 (3.82%) MCP
4 10 (3.47%) CCNA
4 10 (3.47%) Cisco Certification
5 6 (2.08%) Network+ Certification
6 5 (1.74%) A+ Certification
6 5 (1.74%) SC Cleared
6 5 (1.74%) Security Cleared
7 4 (1.39%) ITIL Foundation Certificate
7 4 (1.39%) MCSE
8 3 (1.04%) CCNP
8 3 (1.04%) ITIL Certification
9 2 (0.69%) Computer Science Degree
10 1 (0.35%) CCENT
10 1 (0.35%) DBS Check
10 1 (0.35%) HND
Quality Assurance & Compliance
1 21 (7.29%) SLA
2 6 (2.08%) PMO
3 5 (1.74%) QA
4 3 (1.04%) ISO/IEC 27001
5 1 (0.35%) Cyber Essentials
System Software
1 80 (27.78%) Active Directory
2 23 (7.99%) Hyper-V
3 16 (5.56%) VMware Infrastructure
4 9 (3.13%) Virtual Servers
5 7 (2.43%) XenApp
6 2 (0.69%) BitLocker
6 2 (0.69%) Terminal Services
7 1 (0.35%) VMware ESXi
7 1 (0.35%) XenDesktop
Systems Management
1 11 (3.82%) SCCM
2 2 (0.69%) SCOM
2 2 (0.69%) Tivoli
3 1 (0.35%) BladeLogic
3 1 (0.35%) Ganglia
3 1 (0.35%) NetBackup
3 1 (0.35%) Netcool
3 1 (0.35%) Symantec Endpoint Protection
3 1 (0.35%) Systems Management Server (SMS)
Vendors
1 85 (29.51%) Microsoft
2 57 (19.79%) Oracle
3 39 (13.54%) VMware
4 29 (10.07%) Citrix
5 27 (9.38%) Cisco
6 10 (3.47%) SAP
7 7 (2.43%) Capita
8 6 (2.08%) Fortinet
8 6 (2.08%) Huawei
9 5 (1.74%) Avaya
9 5 (1.74%) IBM
10 4 (1.39%) Civica
10 4 (1.39%) Northgate
10 4 (1.39%) Orchard
10 4 (1.39%) Sage
11 3 (1.04%) Apple
11 3 (1.04%) Cognos
11 3 (1.04%) Sybase
11 3 (1.04%) Symantec
12 2 (0.69%) Salesforce.com