Period
to 19 January 2018

The median annual salary for a Support Analyst was £29,000 in advertised job vacancies in the North West during the 6 months to 19 January 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
19 Jan 2018
Same period 2017 Same period 2016
Rank 161 128 87
Rank change year-on-year -33 -41 +41
Permanent jobs requiring a Support Analyst 242 306 383
As % of all permanent IT jobs advertised in the North West 1.90% 2.48% 3.16%
As % of the Job Titles category 1.97% 2.57% 3.28%
Number of salaries quoted 204 262 308
North West median annual salary £29,000 £30,000 £26,500
Median salary % change year-on-year -3.33% +13.21% +6.00%
10th Percentile £20,000 £19,750 £19,000
90th Percentile £42,500 £40,000 £40,000
England median annual salary £30,000 £31,500 £32,500
% change year-on-year -4.76% -3.08% +1.56%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12,284 11,922 11,670
% of permanent IT jobs with a recognized job title 96.62% 96.69% 96.32%
Number of salaries quoted 9,820 10,055 9,747
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +5.26%
10th Percentile £26,000 £25,000 £23,000
90th Percentile £65,000 £61,250 £58,160
England median annual salary £50,000 £47,500 £47,500
% change year-on-year +5.26% - +5.56%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 19 January 2018.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 19 January 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -28 98 £30,531 +7.13% 20
Cheshire -9 73 £27,250 -13.49% 15
Lancashire -16 36 £30,000 +0.84% 5
Merseyside +20 29 £29,250 +6.36% 9
Cumbria -9 3 £29,000 -3.33% 1
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 19 January 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Analyst in the job title.

1 105 (43.39%) Windows
2 91 (37.60%) ITIL
3 86 (35.54%) Active Directory
4 82 (33.88%) SQL
5 60 (24.79%) VMware
6 52 (21.49%) Microsoft
7 45 (18.60%) Windows Server
8 42 (17.36%) MS Exchange
9 40 (16.53%) Microsoft Certification
9 40 (16.53%) Finance
10 37 (15.29%) Degree
11 35 (14.46%) CRM
11 35 (14.46%) Windows 7
12 33 (13.64%) SQL Server
13 31 (12.81%) VMware Infrastructure
14 30 (12.40%) Office 365
14 30 (12.40%) MCSA
15 29 (11.98%) Oracle
15 29 (11.98%) Windows 10
16 28 (11.57%) Windows Server 2008
17 27 (11.16%) Microsoft Office
18 25 (10.33%) SAP
18 25 (10.33%) CCNA
18 25 (10.33%) Cisco Certification
19 23 (9.50%) Citrix
19 23 (9.50%) MCP
20 22 (9.09%) Cisco
20 22 (9.09%) Telecoms
21 21 (8.68%) SCCM
21 21 (8.68%) Hyper-V

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 42 (17.36%) MS Exchange
2 15 (6.20%) Exchange Server 2013
2 15 (6.20%) SharePoint
3 12 (4.96%) Exchange Server 2010
4 7 (2.89%) IIS
5 6 (2.48%) BizTalk Server
6 4 (1.65%) Apache
7 1 (0.41%) Blackberry Enterprise Server
7 1 (0.41%) Exchange Server 2007
7 1 (0.41%) Skype for Business
Applications
1 27 (11.16%) Microsoft Office
2 8 (3.31%) Microsoft Excel
3 1 (0.41%) Microsoft PowerPoint
Business Applications
1 21 (8.68%) SAP SD
2 9 (3.72%) Dynamics NAV
3 8 (3.31%) Cognos Business Intelligence
3 8 (3.31%) Dynamics CRM
4 4 (1.65%) Dynamics AX
5 2 (0.83%) NetSuite
5 2 (0.83%) Oracle Applications
5 2 (0.83%) Oracle EBS
5 2 (0.83%) SAP MM
5 2 (0.83%) SAP PP
6 1 (0.41%) Fredhopper
6 1 (0.41%) JDE EnterpriseOne
6 1 (0.41%) JDE OneWorld
6 1 (0.41%) Magento
6 1 (0.41%) Movex
6 1 (0.41%) Oracle CRM
6 1 (0.41%) Sage 1000
6 1 (0.41%) Unit4 Business World
Cloud Services
1 30 (12.40%) Office 365
2 9 (3.72%) Microsoft Azure
3 4 (1.65%) Amazon AWS
4 1 (0.41%) Akamai
4 1 (0.41%) Google Analytics
4 1 (0.41%) IaaS
4 1 (0.41%) PaaS
4 1 (0.41%) SaaS
Communications & Networking
1 16 (6.61%) Firewall
2 15 (6.20%) LAN
2 15 (6.20%) TCP/IP
3 13 (5.37%) WAN
4 11 (4.55%) DHCP
4 11 (4.55%) DNS
5 6 (2.48%) VPN
6 4 (1.65%) Internet
6 4 (1.65%) VoIP
7 3 (1.24%) VLAN
7 3 (1.24%) Wireless
8 2 (0.83%) Cisco ASA
8 2 (0.83%) IMAP
8 2 (0.83%) SAN
8 2 (0.83%) Wi-Fi
8 2 (0.83%) WLAN
9 1 (0.41%) Fibre Channel
9 1 (0.41%) Remote Desktop
9 1 (0.41%) WebEx
9 1 (0.41%) WinSCP
Database & Business Intelligence
1 33 (13.64%) SQL Server
2 11 (4.55%) SQL Server 2008
2 11 (4.55%) SQL Server Reporting Services
3 8 (3.31%) SQL Server Integration Services
4 7 (2.89%) Oracle Reports
5 6 (2.48%) Crystal Reports
5 6 (2.48%) Data Warehouse
5 6 (2.48%) DTS
5 6 (2.48%) SQL Server 2005
5 6 (2.48%) SQL Server 2012
5 6 (2.48%) SQL Server 2016
6 5 (2.07%) MySQL
6 5 (2.07%) Oracle ODI
7 3 (1.24%) Oracle Database
7 3 (1.24%) SQL Server 2014
8 2 (0.83%) Amazon RDS
8 2 (0.83%) MS Access
8 2 (0.83%) Oracle Database 10g
8 2 (0.83%) Oracle Database 11g
8 2 (0.83%) Oracle8/8i Database
Development Applications
1 6 (2.48%) Oracle Forms
2 2 (0.83%) Git (software)
2 2 (0.83%) Visual Studio
3 1 (0.41%) Jenkins
3 1 (0.41%) JIRA
3 1 (0.41%) Subversion
General
1 40 (16.53%) Finance
2 22 (9.09%) Telecoms
3 20 (8.26%) Manufacturing
4 9 (3.72%) Advertising
4 9 (3.72%) Legal
5 8 (3.31%) Retail
6 7 (2.89%) Banking
7 6 (2.48%) Law
8 2 (0.83%) Automotive
8 2 (0.83%) Back Office
9 1 (0.41%) Electronics
9 1 (0.41%) Investment Banking
9 1 (0.41%) Marketing
Libraries, Frameworks & Software Standards
1 17 (7.02%) EDI
2 7 (2.89%) .NET
3 6 (2.48%) Web Services
4 4 (1.65%) ODBC
5 2 (0.83%) ASP.NET
5 2 (0.83%) EDIFACT
5 2 (0.83%) SOAP
6 1 (0.41%) .NET Framework
6 1 (0.41%) AngularJS
6 1 (0.41%) ASP.NET MVC
6 1 (0.41%) ASP.NET Web API
6 1 (0.41%) Entity Framework
6 1 (0.41%) jQuery
6 1 (0.41%) Middleware
6 1 (0.41%) Ninject
6 1 (0.41%) Node.js
6 1 (0.41%) Oracle Fusion
6 1 (0.41%) SAP CAF
6 1 (0.41%) Spring
6 1 (0.41%) Twitter Bootstrap
Miscellaneous
1 16 (6.61%) Analytical Skills
1 16 (6.61%) Computer Science
2 13 (5.37%) Driving Licence
3 6 (2.48%) FMCG
4 5 (2.07%) Management Information System
5 4 (1.65%) iPad
6 2 (0.83%) Blackberry
6 2 (0.83%) iPhone
6 2 (0.83%) iSeries
6 2 (0.83%) Replication
6 2 (0.83%) TRADACOMS
6 2 (0.83%) User Experience
7 1 (0.41%) BYOD
7 1 (0.41%) Data Centre
7 1 (0.41%) Life Science
7 1 (0.41%) Robotics
7 1 (0.41%) RSA SecurID
7 1 (0.41%) Smartphone
7 1 (0.41%) Video Conferencing
7 1 (0.41%) Wiki
Operating Systems
1 105 (43.39%) Windows
2 45 (18.60%) Windows Server
3 35 (14.46%) Windows 7
4 29 (11.98%) Windows 10
5 28 (11.57%) Windows Server 2008
6 21 (8.68%) Windows 8
7 18 (7.44%) Windows Server 2012
8 14 (5.79%) Linux
9 12 (4.96%) Unix
10 5 (2.07%) Windows Server 2003
11 3 (1.24%) Android
12 2 (0.83%) AIX
12 2 (0.83%) OS/400
12 2 (0.83%) Solaris
12 2 (0.83%) Ubuntu
12 2 (0.83%) Windows Phone
12 2 (0.83%) Windows XP
13 1 (0.41%) Apple iOS
13 1 (0.41%) Debian
Processes & Methodologies
1 91 (37.60%) ITIL
2 35 (14.46%) CRM
3 21 (8.68%) ERP
4 20 (8.26%) Service Management
5 15 (6.20%) Disaster Recovery
6 11 (4.55%) Logistics
6 11 (4.55%) Stakeholder Management
7 10 (4.13%) E-Commerce
8 9 (3.72%) Business Intelligence
8 9 (3.72%) Incident Management
9 8 (3.31%) Agile Software Development
10 7 (2.89%) Data Security
10 7 (2.89%) ETL
10 7 (2.89%) Open Source
10 7 (2.89%) Problem Management
10 7 (2.89%) Project Management
10 7 (2.89%) Software Deployment
10 7 (2.89%) Ticket Management
11 6 (2.48%) Change Management
11 6 (2.48%) Service Delivery
Programming Languages
1 82 (33.88%) SQL
2 15 (6.20%) T-SQL
3 10 (4.13%) C#
3 10 (4.13%) PL/SQL
4 6 (2.48%) Java
5 4 (1.65%) PowerShell
6 3 (1.24%) JavaScript
6 3 (1.24%) VBA
7 2 (0.83%) Shell Script
7 2 (0.83%) VB.NET
7 2 (0.83%) VBScript
8 1 (0.41%) AWK
8 1 (0.41%) Bash Shell
8 1 (0.41%) C++
8 1 (0.41%) C-shell
8 1 (0.41%) Groovy
8 1 (0.41%) Korn
8 1 (0.41%) Ruby
8 1 (0.41%) VB
8 1 (0.41%) X++
Qualifications
1 40 (16.53%) Microsoft Certification
2 37 (15.29%) Degree
3 30 (12.40%) MCSA
4 25 (10.33%) CCNA
4 25 (10.33%) Cisco Certification
5 23 (9.50%) MCP
6 18 (7.44%) MCSE
7 16 (6.61%) A+ Certification
8 15 (6.20%) ITIL Certification
9 12 (4.96%) MCITP
10 11 (4.55%) Computer Science Degree
11 10 (4.13%) CCENT
11 10 (4.13%) CCNP
12 6 (2.48%) Master's Degree
12 6 (2.48%) MCPD
12 6 (2.48%) MCSD
13 3 (1.24%) NVQ Level 4
13 3 (1.24%) Security Cleared
14 2 (0.83%) SC Cleared
15 1 (0.41%) HND
Quality Assurance & Compliance
1 18 (7.44%) SLA
2 3 (1.24%) Data Quality
3 2 (0.83%) GDPR
4 1 (0.41%) PMO
System Software
1 86 (35.54%) Active Directory
2 31 (12.81%) VMware Infrastructure
3 21 (8.68%) Hyper-V
4 5 (2.07%) Terminal Services
5 4 (1.65%) Virtual Desktop
5 4 (1.65%) vSphere
6 2 (0.83%) NFS
6 2 (0.83%) XenApp
Systems Management
1 21 (8.68%) SCCM
2 2 (0.83%) Cisco CUCM
2 2 (0.83%) Control-M
3 1 (0.41%) AirWatch
3 1 (0.41%) Opscode Chef
3 1 (0.41%) SCOM
3 1 (0.41%) WSUS
Vendors
1 60 (24.79%) VMware
2 52 (21.49%) Microsoft
3 29 (11.98%) Oracle
4 25 (10.33%) SAP
5 23 (9.50%) Citrix
6 22 (9.09%) Cisco
7 11 (4.55%) IBM
8 9 (3.72%) Cognos
9 6 (2.48%) Capita
9 6 (2.48%) iManage
10 4 (1.65%) Apple
10 4 (1.65%) Avaya
11 3 (1.24%) HP
11 3 (1.24%) Sage
11 3 (1.24%) Sophos
12 2 (0.83%) Google
12 2 (0.83%) JD Edwards
12 2 (0.83%) SolarWinds
12 2 (0.83%) Veeam
13 1 (0.41%) Remedy