The median annual salary for a Support Analyst was £26,000 in advertised job vacancies in the North West during the 3 months to 25 June 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England / North West
3 months to
25 Jun 2017
Same period 2016 Same period 2015
Rank 140 106 139
Rank change year-on-year -34 +33  
Permanent jobs requiring a Support Analyst 140 135 116
As % of all permanent IT jobs advertised in the North West 2.07% 2.44% 1.82%
As % of the Job Titles category 2.14% 2.49% 1.88%
Number of salaries quoted 119 120 103
Median salary £26,000 £27,500 £26,500
Median salary % change year-on-year -5.45% +3.77%  
90% offered a salary of more than £20,000 £20,950 £20,500
10% offered a salary of more than £40,000 £42,500 £41,500
UK excluding London median salary £30,000 £27,500 £27,500
% change year-on-year +9.09% -  

The next table is for comparison with the above and includes summary statistics for all job roles in permanent job vacancies advertised in the North West. Most job vacancies include a discernible job title. As such, the figures in the first row provide an indication of the number of permanent jobs in our overall sample.

IT Job Roles
North West
Permanent job vacancies with a job title containing a recognized job role 6527 5416 6176
As % of all permanent IT job vacancies advertised in the North West 96.62% 97.74% 96.82%
Number of salaries quoted 5334 4594 5041
Median salary £40,000 £40,000 £40,000
90% offered a salary of more than £25,000 £25,000 £25,000
10% offered a salary of more than £60,000 £55,000 £57,500
UK excluding London median salary £42,500 £41,500 £40,000
% change year-on-year +2.40% +3.75%  

Support Analyst
Job Vacancy Trend in the North West

The job posting trend of jobs advertised in the North West that featured Support Analyst in the job title.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 3 months to 25 June 2017.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 3 months to 25 June 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 3 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Last 3 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -30 74 £26,000 -13.33% 14
Cheshire -21 30 £26,000 -5.45% 7
Lancashire +22 27 £23,500 -6.00% 4
Merseyside -13 7 £27,000 +1.88% 4
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 25 June 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Analyst in the job title.

1 123 (42.86%) SQL
2 109 (37.98%) Microsoft
3 106 (36.93%) Active Directory
4 91 (31.71%) Windows
5 75 (26.13%) ITIL
6 54 (18.82%) VMware
6 54 (18.82%) Oracle
7 49 (17.07%) MS Exchange
8 44 (15.33%) Finance
9 42 (14.63%) Microsoft Office
10 41 (14.29%) SQL Server
11 37 (12.89%) Windows Server
12 36 (12.54%) Firewall
13 35 (12.20%) IIS
14 33 (11.50%) LAN
14 33 (11.50%) WAN
14 33 (11.50%) SLA
15 32 (11.15%) TCP/IP
16 30 (10.45%) Office 365
17 28 (9.76%) Analytical Skills
18 27 (9.41%) ERP
19 26 (9.06%) WSUS
20 25 (8.71%) IBM
21 24 (8.36%) DNS
21 24 (8.36%) Unix
21 24 (8.36%) Linux
21 24 (8.36%) Hyper-V
21 24 (8.36%) Windows 7
22 23 (8.01%) DHCP
22 23 (8.01%) Microsoft Certification

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (17.07%) MS Exchange
2 35 (12.20%) IIS
3 14 (4.88%) SharePoint
4 12 (4.18%) Exchange Server 2010
5 10 (3.48%) Tomcat
6 6 (2.09%) Confluence
7 5 (1.74%) Exchange Server 2007
8 4 (1.39%) GlassFish
8 4 (1.39%) JBoss
8 4 (1.39%) WebSphere
9 3 (1.05%) Apache
9 3 (1.05%) BizTalk Server
10 2 (0.70%) CMS
10 2 (0.70%) Oracle Workflow
10 2 (0.70%) Skype for Business
11 1 (0.35%) EPiServer
11 1 (0.35%) Exchange Server 2013
11 1 (0.35%) nginx
11 1 (0.35%) Umbraco
11 1 (0.35%) WordPress
Applications
1 42 (14.63%) Microsoft Office
2 13 (4.53%) Microsoft Excel
3 2 (0.70%) Microsoft PowerPoint
4 1 (0.35%) Adobe Illustrator
4 1 (0.35%) Photoshop
Business Applications
1 8 (2.79%) Oracle EBS
2 6 (2.09%) Dynamics CRM
3 4 (1.39%) Oracle CRM
3 4 (1.39%) Oracle Payables
4 3 (1.05%) Dynamics NAV
4 3 (1.05%) Oracle Assets
4 3 (1.05%) Oracle Financials
4 3 (1.05%) Oracle General Ledger
4 3 (1.05%) Oracle Receivables
4 3 (1.05%) Payment Gateway
4 3 (1.05%) Sage 200
5 2 (0.70%) Oracle Applications
5 2 (0.70%) Oracle Cash Management
5 2 (0.70%) Oracle EBS R12
5 2 (0.70%) Oracle E-Business Tax
5 2 (0.70%) Oracle ERP
5 2 (0.70%) Oracle Procure-to-Pay
6 1 (0.35%) Dynamics AX
6 1 (0.35%) Oracle iProcurement
6 1 (0.35%) SAP Business One
Cloud Services
1 30 (10.45%) Office 365
2 10 (3.48%) SaaS
3 7 (2.44%) Microsoft Azure
4 6 (2.09%) G Suite
5 2 (0.70%) Amazon AWS
5 2 (0.70%) Cloud Computing
5 2 (0.70%) Google Drive
Communications & Networking
1 36 (12.54%) Firewall
2 33 (11.50%) LAN
2 33 (11.50%) WAN
3 32 (11.15%) TCP/IP
4 24 (8.36%) DNS
5 23 (8.01%) DHCP
6 22 (7.67%) SAN
7 21 (7.32%) VLAN
8 8 (2.79%) Internet
8 8 (2.79%) VoIP
9 7 (2.44%) Remote Desktop
10 3 (1.05%) VPN
11 2 (0.70%) Cisco IOS
11 2 (0.70%) IP Telephony
11 2 (0.70%) Skype
12 1 (0.35%) Cisco ASA
12 1 (0.35%) DMZ
12 1 (0.35%) NetScaler
12 1 (0.35%) WebEx
12 1 (0.35%) Wireless
Database & Business Intelligence
1 41 (14.29%) SQL Server
2 15 (5.23%) DB2
3 14 (4.88%) SQL Server Reporting Services
4 12 (4.18%) Crystal Reports
5 11 (3.83%) Oracle Database
6 6 (2.09%) Oracle Database 11g
7 5 (1.74%) MySQL
7 5 (1.74%) Oracle Reports
8 4 (1.39%) Data Warehouse
8 4 (1.39%) SQL Server Integration Services
9 3 (1.05%) BusinessObjects
9 3 (1.05%) PostgreSQL
10 2 (0.70%) Oracle BI Publisher
10 2 (0.70%) Relational Database
10 2 (0.70%) SQLPlus
11 1 (0.35%) QlikView
11 1 (0.35%) SQL Server 2012
Development Applications
1 6 (2.09%) JIRA
2 2 (0.70%) Oracle Forms
General
1 44 (15.33%) Finance
2 16 (5.57%) Banking
3 13 (4.53%) Retail
4 12 (4.18%) Manufacturing
5 7 (2.44%) Marketing
5 7 (2.44%) Telecoms
6 6 (2.09%) Law
7 5 (1.74%) Corporate Banking
8 4 (1.39%) Legal
9 3 (1.05%) Back Office
10 2 (0.70%) Advertising
10 2 (0.70%) Automotive
10 2 (0.70%) General Ledger
10 2 (0.70%) Investment Banking
10 2 (0.70%) Publishing
11 1 (0.35%) Financial Institution
11 1 (0.35%) Front Office
11 1 (0.35%) German Language
11 1 (0.35%) Pharmaceutical
Libraries, Frameworks & Software Standards
1 16 (5.57%) .NET
2 12 (4.18%) HTML
3 8 (2.79%) CSS
4 7 (2.44%) Web Services
4 7 (2.44%) XML
5 3 (1.05%) ASP.NET
5 3 (1.05%) Oracle Fusion
5 3 (1.05%) Ruby on Rails
6 2 (0.70%) EDI
6 2 (0.70%) Middleware
6 2 (0.70%) ODBC
7 1 (0.35%) FIX Protocol
7 1 (0.35%) X-Windows
Miscellaneous
1 28 (9.76%) Analytical Skills
2 15 (5.23%) iSeries
3 13 (4.53%) Clustering
3 13 (4.53%) Management Information System
4 12 (4.18%) AS400
5 11 (3.83%) iPad
6 10 (3.48%) Driving Licence
6 10 (3.48%) EPoS
7 9 (3.14%) Enterprise Software
7 9 (3.14%) Life Science
8 5 (1.74%) NHS
9 4 (1.39%) Blackberry
10 3 (1.05%) Computer Science
10 3 (1.05%) Replication
10 3 (1.05%) User Experience
11 1 (0.35%) Data Centre
11 1 (0.35%) Fat Client
11 1 (0.35%) Fixed Income
11 1 (0.35%) FMCG
11 1 (0.35%) Thin Client
Operating Systems
1 91 (31.71%) Windows
2 37 (12.89%) Windows Server
3 24 (8.36%) Linux
3 24 (8.36%) Unix
3 24 (8.36%) Windows 7
4 15 (5.23%) Windows Server 2008
5 13 (4.53%) Windows 8
6 9 (3.14%) Windows 10
6 9 (3.14%) Windows Server 2012
7 8 (2.79%) Windows XP
8 6 (2.09%) Solaris
9 4 (1.39%) AIX
9 4 (1.39%) Ubuntu
9 4 (1.39%) Windows Server 2003
10 2 (0.70%) Android
10 2 (0.70%) Apple iOS
10 2 (0.70%) Mac OS
11 1 (0.35%) CentOS
11 1 (0.35%) Debian
11 1 (0.35%) Windows Vista
Processes & Methodologies
1 75 (26.13%) ITIL
2 27 (9.41%) ERP
3 21 (7.32%) CRM
4 17 (5.92%) Business Intelligence
4 17 (5.92%) SDLC
5 16 (5.57%) Agile Software Development
5 16 (5.57%) Software Deployment
6 13 (4.53%) Migration
7 12 (4.18%) Logistics
7 12 (4.18%) Service Management
7 12 (4.18%) Unit Testing
7 12 (4.18%) Waterfall
8 11 (3.83%) Incident Management
8 11 (3.83%) Time Management
9 10 (3.48%) Data Migration
9 10 (3.48%) Service Delivery
10 9 (3.14%) Problem Management
11 7 (2.44%) Change Management
11 7 (2.44%) Continuous Improvement
11 7 (2.44%) Project Management
Programming Languages
1 123 (42.86%) SQL
2 20 (6.97%) RPG
3 19 (6.62%) T-SQL
4 14 (4.88%) PowerShell
5 10 (3.48%) Java
5 10 (3.48%) VBScript
6 8 (2.79%) C#
6 8 (2.79%) Perl
7 6 (2.09%) JavaScript
8 5 (1.74%) Python
8 5 (1.74%) RPG IV
8 5 (1.74%) VB.NET
9 4 (1.39%) Bash Shell
9 4 (1.39%) Shell Script
10 3 (1.05%) Korn
10 3 (1.05%) PL/SQL
10 3 (1.05%) Ruby
10 3 (1.05%) Uniface
11 2 (0.70%) PHP
11 2 (0.70%) VBA
Qualifications
1 23 (8.01%) Microsoft Certification
2 14 (4.88%) Degree
3 12 (4.18%) MCSE
4 10 (3.48%) Cisco Certification
5 9 (3.14%) CCNA
6 8 (2.79%) MCITP
6 8 (2.79%) MCP
7 6 (2.09%) ITIL Certification
7 6 (2.09%) MCSA
8 5 (1.74%) SC Cleared
8 5 (1.74%) Security Cleared
9 4 (1.39%) MCDST
10 3 (1.05%) Master's Degree
11 2 (0.70%) CCENT
11 2 (0.70%) Computer Science Degree
11 2 (0.70%) MOS
12 1 (0.35%) ACCA
12 1 (0.35%) CIMA
12 1 (0.35%) HND
12 1 (0.35%) MCTS
Quality Assurance & Compliance
1 33 (11.50%) SLA
2 6 (2.09%) QA
3 1 (0.35%) ISO/IEC 27001
3 1 (0.35%) PCI DSS
3 1 (0.35%) PMO
System Software
1 106 (36.93%) Active Directory
2 24 (8.36%) Hyper-V
3 17 (5.92%) Terminal Services
3 17 (5.92%) VMware Infrastructure
4 4 (1.39%) XenApp
5 3 (1.05%) Microsoft Virtual Server
6 2 (0.70%) Samba
6 2 (0.70%) XenDesktop
7 1 (0.35%) Microsoft App-V
7 1 (0.35%) Postfix
7 1 (0.35%) qmail
7 1 (0.35%) VMware ESXi
7 1 (0.35%) vSphere
Systems Management
1 26 (9.06%) WSUS
2 16 (5.57%) SCCM
3 5 (1.74%) NetBackup
4 4 (1.39%) Control-M
5 2 (0.70%) CA Wily
5 2 (0.70%) Ganglia
5 2 (0.70%) Netcool
6 1 (0.35%) Nagios
6 1 (0.35%) SCOM
6 1 (0.35%) TeamSite
Vendors
1 109 (37.98%) Microsoft
2 54 (18.82%) Oracle
2 54 (18.82%) VMware
3 25 (8.71%) IBM
4 21 (7.32%) Avaya
5 19 (6.62%) Cisco
6 16 (5.57%) NetApp
7 11 (3.83%) Dell
7 11 (3.83%) HP
8 10 (3.48%) Citrix
9 6 (2.09%) Atlassian
9 6 (2.09%) Google
9 6 (2.09%) Sage
9 6 (2.09%) ServiceNow
10 5 (1.74%) Veeam
11 4 (1.39%) AppDynamics
11 4 (1.39%) SAP
12 3 (1.05%) Epicor
13 2 (0.70%) Apple
13 2 (0.70%) Northgate
Cheadle, Cheshire
Cloudscope
Salary: £17k - 20k per year
Posted: Yesterday
Cheshire
Argyll Scott Technology
Salary: Bonus, Benefits
Posted: 2 days ago
Manchester, Lancashire
Rullion
Salary: £28000 - £35000 per annum
Posted: 3 days ago
Wirral, Merseyside
Senitor Associates
Salary: £22000 per annum
Posted: 3 days ago
Manchester, Lancashire
Burns Sheehan
Salary: £25000 - £28000.00 per annum + Flexible Benefits
Posted: 3 days ago
Cheadle, Cheshire
Jagger Talent
Salary: From £17,000 to £20,000 per annum + Parking + Pension + Overtime
Posted: 2 days ago
Newton-Le-Willows
Energize Recruitment Solutions Ltd
Salary: £18000 - £22000 per annum
Posted: 9 days ago
Warrington, Cheshire
Actis Recruitment.
Salary: From £20,000 to £24,000 per annum + bonus + excellent benefits package
Posted: 6 days ago
Preston, Lancashire
Itecco
Salary: £20000 - £22000 per annum + Fantastic Benefits
Posted: 4 days ago
Manchester, Lancashire
Rullion
Posted: 5 days ago
Liverpool, Merseyside
Ascent People Ltd
Salary: £18000 - £25000 per annum + Benefits + Bonus
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Knutsford, Cheshire
Greywood Associates Limited
Salary: £20000 - £26000 per annum + bens
Posted: 3 days ago
Liverpool, Merseyside
National Museums Liverpool
Salary: £21,534 per annum
Posted: 3 days ago
Cheshire
Ashdown IT
Salary: £18000 per annum
Posted: 5 days ago
Chorley
Applause IT Ltd
Salary: £19000 - £25000 per annum
Posted: 11 days ago
Manchester, Lancashire
FT Select
Salary: From £25,000 to £35,000 per annum plus benefits
Posted: 5 days ago
Northwich, Cheshire
Bluetownonline
Salary: £18000 per annum
Posted: 4 days ago
Manchester, Lancashire
Rullion
Salary: £27000 per annum + Excellent Benefits
Posted: 5 days ago
Manchester
IQ Telecom
Salary: £23000 - £24000 per annum
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Manchester
Michael Page Technology
Salary: £23000 - £25000 per annum
Posted: 10 days ago
Stockport
Hays Specialist Recruitment Ltd
Salary: £25000.00 - £30000.00 per annum
Posted: 17 days ago
Burnley
Hays Specialist Recruitment Ltd
Salary: £22000.00 - £23000.00 per annum
Posted: 23 days ago
Manchester
Deerfoot IT Resources Ltd
Posted: 24 days ago
Warrington
Applause IT Ltd
Salary: £28000 - £35000 per annum + Depending on Exp. bens, bonus
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Bury
People Source Consulting
Salary: £20000 - £25000 per annum + Benefits
Posted: 26 days ago