Period
to 13 December 2018

The median annual salary for a Support Analyst was £27,500 in advertised job vacancies in the North West during the 6 months to 13 December 2018.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
13 Dec 2018
Same period 2017 Same period 2016
Rank 153 155 126
Rank change year-on-year +2 -29 -29
Permanent jobs requiring a Support Analyst 244 252 325
As % of all permanent IT jobs advertised in the North West 2.16% 1.91% 2.63%
As % of the Job Titles category 2.23% 1.97% 2.71%
Number of salaries quoted 186 203 283
North West median annual salary £27,500 £27,500 £30,000
Median salary % change year-on-year - -8.33% +13.21%
10th Percentile £20,500 £19,250 £20,000
90th Percentile £38,750 £39,750 £40,000
England median annual salary £32,500 £30,000 £32,000
% change year-on-year +8.33% -6.25% -1.54%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 10,938 12,761 11,990
% of permanent IT jobs with a recognized job title 96.65% 96.69% 96.90%
Number of salaries quoted 8,877 10,227 10,087
North West median annual salary £45,000 £42,500 £40,000
Median salary % change year-on-year +5.88% +6.25% -
10th Percentile £25,000 £25,750 £24,750
90th Percentile £70,000 £65,000 £61,250
England median annual salary £50,000 £50,000 £47,500
% change year-on-year - +5.26% +1.06%

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 13 December 2018.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 13 December 2018. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester +20 123 £26,250 -4.55% 12
Cheshire -1 43 £28,750 +15.00% 6
Merseyside +24 39 £30,000 +2.56% 5
Lancashire +10 38 £26,000 -13.33% 3
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 13 December 2018, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the North West region featuring Support Analyst in the job title.

1 108 (44.26%) Windows
2 93 (38.11%) Active Directory
3 89 (36.48%) ITIL
4 81 (33.20%) Microsoft
5 63 (25.82%) SQL
6 53 (21.72%) Finance
7 52 (21.31%) Office 365
8 40 (16.39%) Windows 7
9 39 (15.98%) VMware
10 35 (14.34%) Windows 10
11 34 (13.93%) Cisco
12 33 (13.52%) Windows Server
13 30 (12.30%) Microsoft Office
13 30 (12.30%) ERP
14 27 (11.07%) Self-Motivation
14 27 (11.07%) Problem-Solving
15 24 (9.84%) Manufacturing
16 23 (9.43%) Incident Management
16 23 (9.43%) Windows Server 2008
17 22 (9.02%) Oracle
17 22 (9.02%) Citrix
18 21 (8.61%) TCP/IP
18 21 (8.61%) Business Intelligence
18 21 (8.61%) Windows Server 2012
19 20 (8.20%) VMware Infrastructure
19 20 (8.20%) SQL Server
20 19 (7.79%) XML
20 19 (7.79%) PowerShell
21 18 (7.38%) Problem Management
21 18 (7.38%) Linux

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (6.97%) MS Exchange
2 7 (2.87%) Exchange Server 2013
2 7 (2.87%) SharePoint
3 5 (2.05%) IIS
3 5 (2.05%) Tomcat
4 4 (1.64%) Apache
4 4 (1.64%) WordPress
5 3 (1.23%) Exchange Server 2010
5 3 (1.23%) IBM Notes
6 2 (0.82%) Skype for Business
7 1 (0.41%) Blackberry Enterprise Server
7 1 (0.41%) CMS
7 1 (0.41%) Elasticsearch
7 1 (0.41%) Exchange Server 2003
7 1 (0.41%) WebSphere
7 1 (0.41%) WebSphere Application Server
Applications
1 30 (12.30%) Microsoft Office
2 6 (2.46%) Microsoft Excel
3 1 (0.41%) AutoCAD
3 1 (0.41%) Microsoft PowerPoint
3 1 (0.41%) MS Visio
3 1 (0.41%) Revit
Business Applications
1 11 (4.51%) Dynamics AX
2 6 (2.46%) Oracle Applications
2 6 (2.46%) Oracle EBS
2 6 (2.46%) Oracle HRMS
2 6 (2.46%) Oracle iProcurement
2 6 (2.46%) Oracle Procure-to-Pay
3 3 (1.23%) Dynamics NAV
3 3 (1.23%) Northgate Housing
4 2 (0.82%) NetSuite
5 1 (0.41%) Elite 3E
5 1 (0.41%) Epicor Tropos
5 1 (0.41%) Infor M3
5 1 (0.41%) Infor SunSystems
5 1 (0.41%) SAP BPC
5 1 (0.41%) SAP CO
5 1 (0.41%) SAP FI
5 1 (0.41%) SAP FI/CO
Cloud Services
1 52 (21.31%) Office 365
2 11 (4.51%) Microsoft Azure
3 6 (2.46%) Dynamics 365
4 3 (1.23%) G Suite
5 2 (0.82%) Mimecast
6 1 (0.41%) Amazon AWS
6 1 (0.41%) Google Drive
6 1 (0.41%) SaaS
Communications & Networking
1 21 (8.61%) TCP/IP
2 16 (6.56%) LAN
2 16 (6.56%) WAN
3 15 (6.15%) Wireless
4 14 (5.74%) DNS
5 13 (5.33%) DHCP
5 13 (5.33%) Firewall
6 8 (3.28%) VoIP
7 6 (2.46%) VPN
8 5 (2.05%) ADSL
8 5 (2.05%) Ethernet
8 5 (2.05%) Internet
8 5 (2.05%) Skype
9 4 (1.64%) SAN
9 4 (1.64%) VLAN
9 4 (1.64%) Wi-Fi
10 3 (1.23%) NAS
11 2 (0.82%) Cisco IOS
11 2 (0.82%) DMZ
11 2 (0.82%) Network Security
Database & Business Intelligence
1 20 (8.20%) SQL Server
2 16 (6.56%) Crystal Reports
3 15 (6.15%) SQL Server Reporting Services
4 8 (3.28%) SQL Server Integration Services
5 7 (2.87%) BusinessObjects
5 7 (2.87%) MySQL
6 4 (1.64%) Relational Database
7 2 (0.82%) Ingres
7 2 (0.82%) MS Access
7 2 (0.82%) PostgreSQL
7 2 (0.82%) Power BI
8 1 (0.41%) BusinessObjects Business Intelligence
8 1 (0.41%) Data Warehouse
8 1 (0.41%) OLAP
8 1 (0.41%) Oracle Database
8 1 (0.41%) Oracle Reports
8 1 (0.41%) QlikView
Development Applications
1 6 (2.46%) JIRA
2 2 (0.82%) Octopus Deploy
2 2 (0.82%) TeamCity
3 1 (0.41%) Git (software)
3 1 (0.41%) Log4j
3 1 (0.41%) Log4Net
3 1 (0.41%) Subversion
3 1 (0.41%) Team Foundation Server
3 1 (0.41%) VSS/SourceSafe
General
1 53 (21.72%) Finance
2 24 (9.84%) Manufacturing
3 14 (5.74%) Telecoms
4 7 (2.87%) Advertising
4 7 (2.87%) Legal
5 6 (2.46%) Local Government
6 5 (2.05%) Law
6 5 (2.05%) Marketing
7 4 (1.64%) Electronics
7 4 (1.64%) Retail
8 2 (0.82%) Banking
8 2 (0.82%) Games
9 1 (0.41%) Back Office
9 1 (0.41%) General Ledger
9 1 (0.41%) Retail Banking
Libraries, Frameworks & Software Standards
1 19 (7.79%) XML
2 16 (6.56%) HTML
3 9 (3.69%) SOAP
4 7 (2.87%) .NET
4 7 (2.87%) JSON
5 6 (2.46%) Oracle Fusion
6 5 (2.05%) 802.1X
6 5 (2.05%) Apache Flex
6 5 (2.05%) REST
7 4 (1.64%) CSS
7 4 (1.64%) Middleware
8 3 (1.23%) Software Packaging
9 2 (0.82%) EDI
10 1 (0.41%) ASP.NET
10 1 (0.41%) IBM Integration Bus
10 1 (0.41%) RabbitMQ
10 1 (0.41%) Web Services
10 1 (0.41%) WebSphere MQ
Miscellaneous
1 27 (11.07%) Self-Motivation
2 14 (5.74%) Analytical Skills
3 8 (3.28%) Fat Client
3 8 (3.28%) Thin Client
4 7 (2.87%) Management Information System
5 5 (2.05%) Replication
6 4 (1.64%) Driving Licence
6 4 (1.64%) User Experience
7 3 (1.23%) Blackberry
7 3 (1.23%) Clustering
7 3 (1.23%) Data Centre
7 3 (1.23%) Linux Command Line
7 3 (1.23%) NHS
7 3 (1.23%) Tandem
8 2 (0.82%) Fintech
8 2 (0.82%) Life Science
8 2 (0.82%) Mobile Computing
8 2 (0.82%) Smartphone
9 1 (0.41%) Enterprise Software
9 1 (0.41%) IBM Mainframe
Operating Systems
1 108 (44.26%) Windows
2 40 (16.39%) Windows 7
3 35 (14.34%) Windows 10
4 33 (13.52%) Windows Server
5 23 (9.43%) Windows Server 2008
6 21 (8.61%) Windows Server 2012
7 18 (7.38%) Linux
8 9 (3.69%) Unix
9 7 (2.87%) Android
10 4 (1.64%) Windows Server 2003
11 3 (1.23%) Apple iOS
11 3 (1.23%) Mac OS
11 3 (1.23%) Red Hat Enterprise Linux
12 2 (0.82%) CentOS
13 1 (0.41%) AIX
13 1 (0.41%) Windows 8
Processes & Methodologies
1 89 (36.48%) ITIL
2 30 (12.30%) ERP
3 27 (11.07%) Problem-Solving
4 23 (9.43%) Incident Management
5 21 (8.61%) Business Intelligence
6 18 (7.38%) Problem Management
7 17 (6.97%) CRM
7 17 (6.97%) Service Management
8 16 (6.56%) Change Management
9 12 (4.92%) Project Management
10 10 (4.10%) Agile Software Development
10 10 (4.10%) Software Deployment
11 9 (3.69%) Asset Management
11 9 (3.69%) Disaster Recovery
11 9 (3.69%) Release Management
12 8 (3.28%) Change Control
12 8 (3.28%) ITIL V3
13 6 (2.46%) Data Security
13 6 (2.46%) Root Cause Analysis
13 6 (2.46%) Time Management
Programming Languages
1 63 (25.82%) SQL
2 19 (7.79%) PowerShell
3 7 (2.87%) VBA
4 6 (2.46%) Java
4 6 (2.46%) T-SQL
5 4 (1.64%) JavaScript
5 4 (1.64%) Python
5 4 (1.64%) X++
6 2 (0.82%) PL/SQL
6 2 (0.82%) VB
6 2 (0.82%) VBScript
7 1 (0.41%) C#
7 1 (0.41%) COBOL
7 1 (0.41%) JCL
7 1 (0.41%) Jython
7 1 (0.41%) VB.NET
Qualifications
1 12 (4.92%) Microsoft Certification
2 10 (4.10%) MCP
3 9 (3.69%) Degree
3 9 (3.69%) ITIL Certification
4 8 (3.28%) MCSA
5 7 (2.87%) CCNA
5 7 (2.87%) Cisco Certification
6 5 (2.05%) Network+ Certification
7 4 (1.64%) A+ Certification
7 4 (1.64%) ITIL Foundation Certificate
7 4 (1.64%) MCSE
8 3 (1.23%) DBS Check
9 2 (0.82%) CCNP
9 2 (0.82%) MCDST
10 1 (0.41%) CISM
10 1 (0.41%) CISSP
10 1 (0.41%) Computer Science Degree
10 1 (0.41%) ISEB
Quality Assurance & Compliance
1 14 (5.74%) SLA
2 1 (0.41%) PMO
System Software
1 93 (38.11%) Active Directory
2 20 (8.20%) VMware Infrastructure
3 11 (4.51%) Hyper-V
4 8 (3.28%) VMware ESXi
5 7 (2.87%) XenApp
6 5 (2.05%) vSphere
7 2 (0.82%) Virtual Machines
7 2 (0.82%) Virtual Servers
8 1 (0.41%) EMC RecoverPoint
8 1 (0.41%) Virtual Desktop
8 1 (0.41%) XenDesktop
Systems Management
1 11 (4.51%) SCCM
2 5 (2.05%) WSUS
3 2 (0.82%) AirWatch
3 2 (0.82%) NetBackup
3 2 (0.82%) Tivoli
4 1 (0.41%) EMC NetWorker
4 1 (0.41%) SCOM
4 1 (0.41%) Symantec Endpoint Protection
4 1 (0.41%) Systems Management Server (SMS)
4 1 (0.41%) ThinApp
4 1 (0.41%) Tivoli Storage Manager
Vendors
1 81 (33.20%) Microsoft
2 39 (15.98%) VMware
3 34 (13.93%) Cisco
4 22 (9.02%) Citrix
4 22 (9.02%) Oracle
5 15 (6.15%) SAP
6 7 (2.87%) Apple
6 7 (2.87%) Avaya
6 7 (2.87%) HP
7 5 (2.05%) Aruba
7 5 (2.05%) Fortinet
7 5 (2.05%) Huawei
7 5 (2.05%) NETGEAR
7 5 (2.05%) Ruckus Wireless
8 4 (1.64%) Cognos
8 4 (1.64%) Hyperion
9 3 (1.23%) JD Edwards
9 3 (1.23%) Lotus
9 3 (1.23%) McAfee
9 3 (1.23%) Symantec