Period
to 17 October 2017

The median annual salary for a Support Analyst was £27,000 in advertised job vacancies in the North West during the 6 months to 17 October 2017.

The first table below provides salary benchmarking and summary statistics including a comparison to same period in the previous 2 years.

Support Analyst
England > North West
6 months to
17 Oct 2017
Same period 2016 Same period 2015
Rank 151 123 103
Rank change year-on-year -28 -20 +8
Permanent jobs requiring a Support Analyst 265 294 364
As % of all permanent IT jobs advertised in the North West 2.07% 2.41% 2.78%
As % of the Job Titles category 2.15% 2.48% 2.88%
Number of salaries quoted 214 261 322
North West median annual salary £27,000 £28,500 £26,500
Median salary % change year-on-year -5.26% +7.55% +6.00%
10th Percentile £20,000 £20,000 £19,000
90th Percentile £40,000 £41,250 £41,250
England median annual salary £31,500 £31,500 £32,500
% change year-on-year - -3.08% +3.17%

The following table is for comparison with the above and includes summary statistics for all permanent IT job vacancies advertised in the North West. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

All Permanent IT Job Vacancies
North West
Permanent vacancies in the North West with a recognized job title 12346 11848 12658
% of permanent IT jobs with a recognized job title 96.60% 97.31% 96.78%
Number of salaries quoted 9899 9984 10403
North West median annual salary £42,500 £40,000 £40,000
Median salary % change year-on-year +6.25% - +6.67%
10th Percentile £25,000 £24,750 £23,250
90th Percentile £63,750 £61,250 £58,750
England median annual salary £50,000 £47,500 £45,000
% change year-on-year +5.26% +5.56% -

Support Analyst
Job Vacancy Trend in the North West

Job postings that featured Support Analyst in the job title as a percentage of all IT jobs advertised in the North West.

Job vacancy trend for Support Analyst in the North West

Support Analyst
Salary Trend in the North West

This chart provides the 3-month moving average for salaries quoted in permanent IT jobs citing Support Analyst in the North West.

Salary trend for Support Analyst in the North West

Support Analyst
Salary Histogram in the North West

The salary distribution of IT jobs citing Support Analyst in the North West over the 6 months to 17 October 2017.

Salary histogram for Support Analyst in the North West

Support Analyst
Job Locations in the North West

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Support Analyst within the North West region over the 6 months to 17 October 2017. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Job
Vacancies
Manchester -22 136 £26,500 -7.02% 9
Cheshire -12 63 £26,000 -3.70% 6
Lancashire +10 38 £30,000 -20.00% 4
Merseyside -7 21 £27,500 - 3
Cumbria -11 1 £24,000 -12.73%
Support Analyst
England

Support Analyst Skill Set
Top 30 Co-occurring IT Skills in the North West

For the 6 months to 17 October 2017, Support Analyst job roles required the following IT skills in order of popularity. The figures indicate the number co-occurrences and its proportion to all job ads across the North West region featuring Support Analyst in the job title.

1 101 (38.11%) Windows
2 95 (35.85%) Active Directory
3 92 (34.72%) ITIL
4 87 (32.83%) SQL
5 84 (31.70%) Microsoft
6 48 (18.11%) Microsoft Office
7 46 (17.36%) VMware
8 43 (16.23%) Finance
9 41 (15.47%) Windows Server
10 37 (13.96%) Degree
11 36 (13.58%) SQL Server
11 36 (13.58%) MS Exchange
12 33 (12.45%) TCP/IP
13 30 (11.32%) Windows 7
14 29 (10.94%) Office 365
14 29 (10.94%) LAN
15 28 (10.57%) Windows 8
15 28 (10.57%) Windows 10
16 27 (10.19%) Windows Server 2008
16 27 (10.19%) WAN
17 26 (9.81%) Microsoft Certification
18 25 (9.43%) SLA
18 25 (9.43%) CRM
18 25 (9.43%) Oracle
19 24 (9.06%) VMware Infrastructure
20 22 (8.30%) Windows Server 2012
20 22 (8.30%) Manufacturing
21 20 (7.55%) Cisco
22 19 (7.17%) ERP
22 19 (7.17%) Firewall

Support Analyst Skill Set
Co-occurring IT Skills in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same job type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 36 (13.58%) MS Exchange
2 14 (5.28%) Exchange Server 2010
2 14 (5.28%) SharePoint
3 13 (4.91%) IIS
4 10 (3.77%) Exchange Server 2013
4 10 (3.77%) Tomcat
5 6 (2.26%) Apache
5 6 (2.26%) BizTalk Server
6 4 (1.51%) GlassFish
6 4 (1.51%) WebSphere
7 3 (1.13%) Skype for Business
8 2 (0.75%) Exchange Server 2007
9 1 (0.38%) Blackberry Enterprise Server
9 1 (0.38%) JBoss
9 1 (0.38%) WordPress
Applications
1 48 (18.11%) Microsoft Office
2 2 (0.75%) Microsoft Excel
3 1 (0.38%) Adobe Illustrator
3 1 (0.38%) Microsoft PowerPoint
3 1 (0.38%) Photoshop
Business Applications
1 15 (5.66%) SAP SD
2 6 (2.26%) Cognos Business Intelligence
3 5 (1.89%) Dynamics NAV
4 3 (1.13%) Payment Gateway
5 2 (0.75%) Dynamics CRM
5 2 (0.75%) Oracle EBS
6 1 (0.38%) Magento
6 1 (0.38%) Oracle CRM
6 1 (0.38%) Oracle iProcurement
6 1 (0.38%) Oracle Payables
6 1 (0.38%) Oracle Procure-to-Pay
6 1 (0.38%) Sage 200
6 1 (0.38%) SAP SRM
6 1 (0.38%) Unit4 Business World
Cloud Services
1 29 (10.94%) Office 365
2 6 (2.26%) G Suite
2 6 (2.26%) Microsoft Azure
3 4 (1.51%) Amazon AWS
4 3 (1.13%) SaaS
5 2 (0.75%) Cloud Computing
5 2 (0.75%) Google Drive
6 1 (0.38%) IaaS
6 1 (0.38%) PaaS
Communications & Networking
1 33 (12.45%) TCP/IP
2 29 (10.94%) LAN
3 27 (10.19%) WAN
4 19 (7.17%) Firewall
5 18 (6.79%) DHCP
5 18 (6.79%) DNS
6 8 (3.02%) VPN
7 7 (2.64%) VLAN
8 5 (1.89%) SAN
9 4 (1.51%) Skype
9 4 (1.51%) Wireless
9 4 (1.51%) WLAN
10 3 (1.13%) Internet
11 2 (0.75%) Cisco IPT
11 2 (0.75%) Network Security
11 2 (0.75%) Remote Desktop
11 2 (0.75%) VoIP
11 2 (0.75%) WebEx
11 2 (0.75%) Wi-Fi
12 1 (0.38%) SMS
Database & Business Intelligence
1 36 (13.58%) SQL Server
2 14 (5.28%) SQL Server Reporting Services
3 10 (3.77%) SQL Server Integration Services
4 9 (3.40%) Crystal Reports
5 8 (3.02%) MySQL
5 8 (3.02%) SQL Server 2008
6 7 (2.64%) Data Warehouse
7 6 (2.26%) DB2
7 6 (2.26%) DTS
7 6 (2.26%) SQL Server 2005
7 6 (2.26%) SQL Server 2012
7 6 (2.26%) SQL Server 2016
8 4 (1.51%) Oracle Database
9 2 (0.75%) SQL Server 2014
10 1 (0.38%) Amazon RDS
10 1 (0.38%) BusinessObjects
10 1 (0.38%) MS Access
10 1 (0.38%) Oracle Reports
10 1 (0.38%) QlikView
Development Applications
1 1 (0.38%) Git (software)
1 1 (0.38%) JIRA
General
1 43 (16.23%) Finance
2 22 (8.30%) Manufacturing
3 18 (6.79%) Telecoms
4 14 (5.28%) Retail
5 13 (4.91%) Banking
6 8 (3.02%) Advertising
7 6 (2.26%) Law
8 5 (1.89%) Corporate Banking
9 3 (1.13%) Back Office
10 2 (0.75%) Automotive
10 2 (0.75%) Financial Institution
10 2 (0.75%) Investment Banking
10 2 (0.75%) Legal
10 2 (0.75%) Marketing
11 1 (0.38%) Front Office
11 1 (0.38%) German Language
11 1 (0.38%) Publishing
Libraries, Frameworks & Software Standards
1 11 (4.15%) EDI
1 11 (4.15%) HTML
2 7 (2.64%) .NET
3 6 (2.26%) CSS
4 5 (1.89%) ODBC
5 3 (1.13%) Middleware
5 3 (1.13%) Web Services
6 2 (0.75%) EDIFACT
7 1 (0.38%) ASP.NET
7 1 (0.38%) FIX Protocol
7 1 (0.38%) Oracle Fusion
7 1 (0.38%) X-Windows
Miscellaneous
1 18 (6.79%) Driving Licence
2 12 (4.53%) Analytical Skills
2 12 (4.53%) Computer Science
3 7 (2.64%) iPad
4 6 (2.26%) AS400
4 6 (2.26%) EPoS
4 6 (2.26%) FMCG
4 6 (2.26%) iSeries
4 6 (2.26%) Life Science
5 4 (1.51%) Blackberry
5 4 (1.51%) User Experience
6 3 (1.13%) Clustering
6 3 (1.13%) Replication
7 2 (0.75%) iPhone
7 2 (0.75%) Management Information System
7 2 (0.75%) TRADACOMS
8 1 (0.38%) Fixed Income
8 1 (0.38%) Linux Command Line
8 1 (0.38%) NHS
8 1 (0.38%) Renewable Energy
Operating Systems
1 101 (38.11%) Windows
2 41 (15.47%) Windows Server
3 30 (11.32%) Windows 7
4 28 (10.57%) Windows 10
4 28 (10.57%) Windows 8
5 27 (10.19%) Windows Server 2008
6 22 (8.30%) Windows Server 2012
7 16 (6.04%) Linux
8 12 (4.53%) Unix
9 6 (2.26%) Windows Server 2003
10 2 (0.75%) AIX
10 2 (0.75%) Android
10 2 (0.75%) Windows Phone
10 2 (0.75%) Windows XP
11 1 (0.38%) Mac OS
11 1 (0.38%) Mac OS X
11 1 (0.38%) Solaris
11 1 (0.38%) Ubuntu
11 1 (0.38%) Windows NT
Processes & Methodologies
1 92 (34.72%) ITIL
2 25 (9.43%) CRM
3 19 (7.17%) ERP
4 13 (4.91%) Agile Software Development
4 13 (4.91%) Business Intelligence
4 13 (4.91%) Service Management
5 10 (3.77%) Continuous Improvement
6 9 (3.40%) Disaster Recovery
6 9 (3.40%) Problem Management
6 9 (3.40%) Service Delivery
7 8 (3.02%) Logistics
7 8 (3.02%) Project Management
8 7 (2.64%) E-Commerce
8 7 (2.64%) Incident Management
8 7 (2.64%) SDLC
8 7 (2.64%) Software Deployment
8 7 (2.64%) Ticket Management
9 6 (2.26%) ETL
9 6 (2.26%) PRINCE2
9 6 (2.26%) Systems Analysis
Programming Languages
1 87 (32.83%) SQL
2 16 (6.04%) T-SQL
3 11 (4.15%) PowerShell
4 9 (3.40%) C#
5 7 (2.64%) Korn
5 7 (2.64%) Shell Script
6 6 (2.26%) Java
6 6 (2.26%) Perl
6 6 (2.26%) RPG
7 5 (1.89%) Bash Shell
7 5 (1.89%) JavaScript
8 4 (1.51%) Python
9 3 (1.13%) Uniface
9 3 (1.13%) VBScript
10 2 (0.75%) C
10 2 (0.75%) C-shell
10 2 (0.75%) PL/SQL
10 2 (0.75%) VB
10 2 (0.75%) VB.NET
11 1 (0.38%) sed
Qualifications
1 37 (13.96%) Degree
2 26 (9.81%) Microsoft Certification
3 18 (6.79%) MCP
4 13 (4.91%) A+ Certification
4 13 (4.91%) Cisco Certification
4 13 (4.91%) MCSA
5 12 (4.53%) CCNA
5 12 (4.53%) MCSE
6 11 (4.15%) ITIL Certification
7 10 (3.77%) Computer Science Degree
8 8 (3.02%) Master's Degree
9 7 (2.64%) CCNP
10 6 (2.26%) MCITP
11 5 (1.89%) CCENT
11 5 (1.89%) MCPD
11 5 (1.89%) MCSD
12 3 (1.13%) SC Cleared
12 3 (1.13%) Security Cleared
13 2 (0.75%) MOS
13 2 (0.75%) NVQ Level 4
Quality Assurance & Compliance
1 25 (9.43%) SLA
2 6 (2.26%) QA
3 2 (0.75%) GDPR
4 1 (0.38%) ISO/IEC 27001
4 1 (0.38%) PCI DSS
System Software
1 95 (35.85%) Active Directory
2 24 (9.06%) VMware Infrastructure
3 16 (6.04%) Hyper-V
4 5 (1.89%) Samba
4 5 (1.89%) Terminal Services
5 4 (1.51%) XenApp
6 3 (1.13%) Microsoft Virtual Server
7 1 (0.38%) NFS
7 1 (0.38%) vSphere
Systems Management
1 16 (6.04%) SCCM
2 9 (3.40%) WSUS
3 6 (2.26%) Control-M
4 3 (1.13%) Cisco CUCM
5 2 (0.75%) AirWatch
5 2 (0.75%) CA Wily
6 1 (0.38%) SCOM
6 1 (0.38%) Systems Management Server (SMS)
Vendors
1 84 (31.70%) Microsoft
2 46 (17.36%) VMware
3 25 (9.43%) Oracle
4 20 (7.55%) Cisco
5 17 (6.42%) IBM
6 16 (6.04%) SAP
7 15 (5.66%) Citrix
8 8 (3.02%) HP
9 7 (2.64%) Apple
9 7 (2.64%) Cognos
10 6 (2.26%) Avaya
10 6 (2.26%) Google
11 5 (1.89%) NetApp
11 5 (1.89%) ServiceNow
12 4 (1.51%) Dell
12 4 (1.51%) Splunk
13 3 (1.13%) SolarWinds
14 2 (0.75%) AppDynamics
14 2 (0.75%) Epicor
15 1 (0.38%) Pegasus